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MANAGEMENT CONTROL SYSTEMAT INFOSYS

Group Members:Devaditya Chakraborty

Devanshi Poddar

Devika Srivastava

Dhanalakshmi KT

Dharak DesaiUrvashi Duggal

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ABOUT THE COMPANY

Infosys Limited (formerly Infosys Technologies Limited) is anIndian multinational provider of business consulting,technology, engineering, and outsourcing services.

Co-founded in 1981 by N. R. Narayana Murthy, NandanNilekani, N. S. Raghavan, S. Gopalakrishnan, S. D. Shibulal, K.Dinesh and Ashok Arora, they are global leaders in thenext generation" of IT and consulting with revenues of

US$ 6.604 billion (LTM Q2-FY12).

Infosys pioneered the Global Delivery Model (GDM), whichemerged as a disruptive force in the industry leading to the riseof offshore outsourcing.

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ORGANIZATION STRUCTURE

INFOSYS IN THE BEGINNING

Low degree of formalization

Low complexity

High centralization were few of the characteristics.

PERIOD FROM 1989 2002

Changed the overall strategy due to loss of accounts and also

liberalization coming in the country.

POST 2003

Decentralized structure

The company was divided into IBUs (India Business Units)

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ORGANIZATION STRATEGY

Client-focused strategy to achieve growth

Infosys commands premium margins

Image of quality driven model rather than cost-

differentiating model Increase business from existing and new clients.

Expand geographically

Enhance solution set

Develop deep industry knowledge

Enhance brand visibility Pursue alliances and strategic

acquisitions

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BUSINESS STRUCTURE

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MANAGEMENT STYLE AND CULTURE

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CONTROL PROCESS ATINFOSYS

Reduce cost by using Continuous Controls Monitoring (CCM)

Continuous Controls Monitoring (CCM) assumes a periodic review of

controls. CCM involves near real-time review, which can be

performed only if testing is automated.

Compliance enables them to meet business objectives and goes

beyond requirement of law to increase process efficiency and

stakeholder confidence.

Automation is the key for successful CCM implementation.

Automated testing can be monitored, assessed and reportedfrom remote locations.

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CCM reduces the cost of compliance through:

Reduced effort

Reduced audit cost

Increased frequency of audit

Multi compliance capability Remote monitoring

Proactive monitoring

Corporate governance

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QUALITY CONTROL SYSTEMS

Infosys follows the approach of quantitative quality

management through defect prediction and statistical

process.

The defect levels are estimated and the actual defectnumbers are compared with the estimates

Also quantitative quality management is implemented

through defect prediction.

Through this approach, phase-wise control can beestablished

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COMPENSATION & REWARDSTRUCTURE

Performance Appraisal System

Compensation and Rewards

Work life Balance Program

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STRATEGIC REWARD SYSTEM

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ACTIVITIES & PROCESSES

Global Delivery Model

Two types of Global Development Centre

for software development process

Proximity Development Centre

Offshore Development Centre

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PROJECT MANAGEMENT PROCESS

Planning Review of contractual commitments

Plan creation- Life cycle stages, estimation of resources and

schedule, detailed schedule of tasks, risk

Execution Monitors status and make necessary corrections

Monitor compliance and quality mgt issues

Closure Delivery of product with customer acceptance

Post project data analysis

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COMMUNICATION PROCESS An "open and collaborativeCommunication channel with

customers, employees, investors and vendors .A. Customer-Organization Interaction

CSAT(Annual Customer Satisfaction Survey)

Confluence(Customer Leadership Summit)

B. Employer-Employee Interaction

ESAT(Employee Satisfaction Survey)

Quarterly Town Hall

Sparsh

Infy Tv

HRD Blog

Voice Of Youth

ASHI(Anti Sexual Harassment Initiative)

Annual General Meeting

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CORPORATE GOVERNANCEPRACTICE

CG rating CGR1 by ICRA and GVC1 by

CRISIL

Compliance with laws and regulations

Transparency and high degree of disclosure

Whistle Blower policy.

Simple and transparent corporate structure

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AWARDS & RECOGNITION

Ranked 19 by Forbes for Innovation.

Ranked one of the Top 25 Performers by

the UN for Environment Program.

Conferred with a Corporate Governance

Rating of 1 by Crisil & ICRA.

Infosys voted as the Best Managed

Company in India by Finance Asia.

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THANK YOU