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PRESENTATION ON SUPPLY CHAIN MANAGEENT

OFMUMBAI DABBAWALA.

SUBMITTED BYNitish Dey (37)

Nitu Singha (38)Monina Singha (39)

MBA 2ND SEM.(SEC-A)

SUBMITTED TODr. D GhoshAssociate Prof.Dept. Of Business Administration.ASSAM UNIVERSITY, SILCHAR

CP-207: OPERATIONS MANAGEMENT

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CONTENTS

• Supply Chain Management• Objectives• Supply Chain Stages & Structure• Mumbai Dabbawala• Approach Discipline• Logistic & Coding• Journey Of Mumbai Dabbawala• Awards & Achievement• Six Sigma Quality Certification• Conclusion

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What is Supply Chain. A supply chain consists of all parties involved directly in

fulfilling customers request.

The Supply Chain not only includes the manufacturer and suppliers, but also transporters, warehouses, retailers, and customers themselves.

Within each organization, such as a manufacturers, the supply chain includes all functions involved in receiving and filling a customer request.

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OBJECTIVE OF SUPPLY CHAIN

• The objective of supply chain is to maximize the overall value generated.

• The value of supply chain generates is the difference between what the final product is worth to the customer and the efforts the supply chain expends in filling the customers request.

• Make the product available at the right time, right quality, right people and at right place. E.g. Dell Computers.

SUPPLY CHAIN STAGES

SUPPLIER

MANUFACTURER

DISTRIBUTOR

RETAILERCUSOTMER

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Supply Chain Structure

Information Flow

Raw Materials

RETAILERFACTORY DC RDC

SUPPLIER

Finished Goods

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MUMBAI DABBAWALA

IntroductionA Dabbawala is a person in the Indian City of Mumbai whose job is to carry and deliver freshly made food from home in lunch boxes to office workers. They are also known as Tiffin-wallas.The dabbawala originated when India was under British rule. They used to served food prepared by British people. Now a days Indian businessmen are the main customer for the dabbawalas, and the service often includes cooking as well as delivery.

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For the efficiency of their supply chain it has been claimed that this virtually achieves a Six-Sigma performance rating(i.e. 99.99999%) of deliveries are made without error. Though the work sounds simple, it is actually a highly specialized trade that is over a century old and which has become integral to Mumbai’s culture.

NMTBSANutan Mumbai Tiffin Box Suppliers Association.History: Started in 1880.Charitable trust: Registered in 1956.Average literacy rate: 8th grade schooling.Total area coverage: 60 kms.Employee strength: 5000+ personsNos. of tiffins: 2,00,000 tiffin boxes i.e. 4,00,000 transactions per day.Time taken: 3 hrs.

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Approach-Discipline1. No alcohol drinking during business hour2. Wearing white cap during business hour also known as

Gandhi cap.3. Carrying identity card.

PRESIDENT

VICE PRESIDENT

GENERAL SECRETARY

TREASURER

DIRECTORS(9)

MUKADAMS(800)

MEMBERS(5000+)

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LOGISTICS AND CODINGBy using their own logics methods they deliver lacs of tiffins boxes

through many dabbawallas hand.Logistics is happening 24 hrs day, 7 day a week and 52 weeks a year.Logistical competency is achieved by co-ordinating the followings:

NETWORK DESIGN

INFORMATION

TRANSPORTATION

INVENTORY

WARE HOUSING

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CODINGVLP- Vile Parle.

(suburb in Mumbai)9E12- Code for dabbawallas at destination.E- Express Towers (Bldg.Name)12- Floor no.E- Code for dabbawalas at residential station.3- Code for destination station. (Eg: Nariman point)

E VLP 9E12

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JOURNEY OF DABBAWALA9.30 A.M-10.30A.M:- Pick up dabba from

Residence/Caterer and being it to Andheri station.10.34A.M-11.20A.M:- Journey in local train.11.20A.M-12.30P.M:- Unloading and sorting at destination station.12.30P.M- 1.00P.M:- Delivery to respective customers.1.15P.M- 2.30P.M:- Collection of empty dabba.2.45P.M-3.30P.M:- Sorting at destination station.3.30P.M- 4.40P.M:- Returning dabba to Resident/ Caterer.

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AWARDS AND ACHIEVEMENTS1. World record in best time management.

2. Name in “GUINESS BOOK” of world record3. Registered with Ripleys “Believe or Not”4. Documentaries made by BBC, UTV, MTV and ZEE TV.5. Shri Varakari Prabhodhan Mahasmati Dindi(Palkhi) Suhala on 4th

March 2001.6. Invitation from CII for conference that held in Bangalore.

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Six Sigma Quality Certification• The Six Sigma quality certification was established by the

International Quality Federation in 1986, to judge the quality standards of an organization. The Six-sigma rating means that they have a 99.99 % efficiency in delivering the lunch-boxes to the right people. According to quality standards the dabbawalla’s are at par with various companies like Motorola, Honeywell and GE. Apart from this the dabbawalla’s have been called to various CII Conferences and leading institutes’ like IIM’s to deliver speech. Secretary of the Nutan Mumbai Tiffin Box Suppliers Charity Trust Gangaram Talekar and M Medge, a tiffin carrier contractor – in a raw form both are essentially dabbawalla’s have been called to speak at various leading institutes, FII Conferences, WTC etc. The New York Times reported in 2007 that the 125 year old dabbawala industry continues to grow at a rate of 5-10% per year. In its July 11, 2008 issue, The Economist news magazine reported that dabbawallas are a model of Six Sigma management, holding a delivery accuracy rate of “99.9999%.”

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1. Manageing more than 5000 dabbawalas daily.2. Six Sigma service provide 100% satisfaction

level.3. Work is Worship4. Serving people is serving GOD.5. Time is Money.6. Unity is Power.7. Logistics and coding.

CONCLUSION

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•THANK YOU