okrs
TRANSCRIPT
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OKR’S: A FRONTEIRA FINAL
EXPERIÊNCIAS & LIÇÕES APRENDIDAS
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FigaroEngineering_Manager@Vivareal@LFigaro
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NÃO
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Ensinar o que são OKRs. Ensinar a implantar OKRs. Relatar um caso de uso.
NÃO
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SIM
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Compartilhar experiências.Celebrar falhas.
SIM
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https://youtu.be/l1UZy7SSdDI
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https://youtu.be/l1UZy7SSdDI
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Não adianta ser ágilindo para o lado errado! :-/
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OKRs
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“Objectives and Key Results” (Objetivos e Resultados Chave)
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Meta da Empresa
Objetivos
Resultados-chave
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Origem
1967
MBOs The Effective ExecutivePeter Drucker
1970
INTEL High output managementAndrew Grove
1999
OKRs OKRs no GoogleJohn Doerr
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3 3
70%
objetivos por vez
resultados por objetivo
acordado trimestralmente
revisado mensal ou
semanalmente
publico e escancarado
do resultado é esperado
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Planejamento Implementação Maturação Planejamento
Ciclo de vida de uma entrega de valor
…1………
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Planejamento Implementação Maturação
Ciclo de vida de uma entrega de valor
1………2…………………………..
3……………………………………………..
Planejamento Implementação
Planejamento
Maturação
Implementação Maturação
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Planejamento Implementação Maturação
Porque os KRs devem mirar 70%
60%
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Planejamento Implementação Maturação
Porque os KRs devem mirar 70%
80%
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Ana
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Servicos de Teletransporte Avancado de Reposicionamento Terraqueo para Regioes Estelares e Kosmicas
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Fascinating
Servicos de Teletransporte Avancado de Reposicionamento Terraqueo para Regioes Estelares e Kosmicas
S T A R T R E K
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Esta é uma empresa fictícia, qualquer semelhança com nomes, pessoas, fatos ou series de ficção científica dos anos 60 é mera coincidência.
Aviso
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JoãoMaria
JoséVendas
SAC
Tecnologia
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OKRsJoãoMaria
JoséVendas
SAC
Tecnologia
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JoãoMaria
JoséVendas
SAC
Tecnologia
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“Meu objetivo é abrirmos novas rotas"
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“Eu quero automatizar o atendimento ao cliente"
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“Pretendo migrar a infraestrutura para cloud hosting"
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Inspeção & Adaptação
1 Objetivos não alinhados com a meta da empresa
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Inspeção & Adaptação
1 Objetivos não alinhados com a meta da empresa
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Inspeção & Adaptação
1 Objetivos não alinhados com a meta da empresaEmpresa com metas claras e objetivas
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Satisfação do cliente, reduzir custo e
aumentar receita
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“Meu objetivo é aumentar a venda de pacotes turísticos"
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“Meu objetivo é aumentar a venda de pacotes turísticos"
Aumento de receita
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“Eu quero garantir qualidade no atendimento ao cliente"
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“Eu quero garantir qualidade no atendimento ao cliente"
Satisfação do cliente
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“Pretendo automatizar tarefas rotineiras"
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“Pretendo automatizar tarefas rotineiras"
Redução de custo
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Inspeção & Adaptação
2 Muitos objetivos não priorizados
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Inspeção & Adaptação
2 Muitos objetivos não priorizados
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Inspeção & Adaptação
2 Muitos objetivos não priorizadosDiminuir e priorizar os objetivos
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1 -Satisfação do cliente 2 -Reduzir custo Aumentar receita
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“Meu objetivo era automatizar tarefas rotineiras mas fiquei apoiando João e Maria e não
persegui meu objetivo”
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Inspeção & Adaptação
3 O efeito set and forget
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Inspeção & Adaptação
3 O efeito set and forget
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Inspeção & Adaptação
3 O efeito set and forgetTorne os objetivos públicos e meça constantemente
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Durante o quarter
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Durante o quarter
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No fim do quarter
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No fim do quarter
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Onde estão seus KRs? Como sabem se estão atingindo o objetivo?
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“Meu objetivo é melhorar atendimento na venda"
Certificado de atendimento romulano
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“Eu quero garantir qualidade no atendimento ao cliente"
Feedback dos clientes
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“Pretendo automatizar tarefas rotineiras"
Número de tarefas automatizadas
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Inspeção & Adaptação
4 Métricas não numéricas e não ousadas.
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Inspeção & Adaptação
4 Métricas não numéricas e não ousadas.
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Inspeção & Adaptação
4 Métricas não numéricas e não ousadas.Escolha KRs percentuais e ousados.
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“Meu objetivo é melhorar atendimento na venda"
Certificado de atendimento romulano
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Net Promoter Score
“Meu objetivo é melhorar atendimento na venda"
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“Pretendo automatizar tarefas rotineiras"
Número de tarefas automatizadas
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“Pretendo automatizar tarefas rotineiras"
Percentual de tarefas automatizadas
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=
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Inspeção & Adaptação
6 Não associe sua política de bônus ao resultado de seus OKRs
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Inspeção & Adaptação
7 OKRs são uma coisa que tem que ser feita, não a única coisa.
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Inspeção & Adaptação
8 Adapte-se aos objetivos, não o contrário.
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Recapitulando
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1 Empresa com metas claras e objetivas
2 Diminuir e priorizar os objetivos
3 Torne os objetivos públicos e escancarados
4 Escolha KRs numéricos e percentuais
5 Meça constantemente seus KRs
6 Não associe sua política de bônus ao resultado de seus OKRs
7 OKRs são uma coisa que tem que ser feita, não a única coisa.
8 Adapte-se aos objetivos, não o contrário.
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Melhorem sempre!
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“Sucesso é simples: Faça o que é certo, do jeito certo na
hora certa
- Arnold Glasow -
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Obrigado!Quer nos ajudar a achar a casa dos sonhos das pessoas? Temos vagas!
Acesse!
@Lfigaro