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TRANSCRIPT
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Oracle E-Business SuiteOracle E-Commerce
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Oracle iStore()
Oracle iSupport()
Oracle iPayment()
Oracle iMarketing()
Oracle E-Business Suite
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:
e-business . 500
468 (94%) , 500
100 . e50 48
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e-commerce() e electronic() ,
extraordinary() .
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2003 8500
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Oracle E-Commerce Suite ,
. Oracle E-Commerce Suite
. Oracle
E-Business Suite.
Oracle E-Commerce Suite
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e-business. e-business
. Oracle E-Business Suite ,
e-business. Oracle E-Business Suite
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, SAP
, Oracle
Interaction Center Suite( )
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Oracle E-Business Suite
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Oracle E-Commerce Suite
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Oracle E-Business Suite
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- Lisa Harris
Staff LeasingCIO
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Oracle E-Commerce Suite -
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Oracle iMarketing
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Oracle E-Commerce Suite
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Oracle E-Commerce Suite
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Oracle E-Commerce Suite
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. Oracle E-Commerce Suite
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. Oracle E-Commerce Suite
Oracle Inventory( )
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. Oracle E-Commerce Suite Oracle
Configurator( )
. Oracle
Configurator
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. Oracle
E-Commerce Suite
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6 450
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Oracle
iStore.
- Heinz Wermelinger,
BOL.com
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Oracle E-Commerce Suite
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Oracle E-Commerce Suite (direct-
biller), .
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(biller direct), (consolidator),
(biller consortium) -
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Oracle E-Commerce Suite
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Call Me .
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. Oracle E-Commerce Suite
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(recall) .
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. Oracle E-Commerce Suite
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Oracle E-Commerce Suite
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Oracle E-Commerce Suite
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- Lisa Harris,
Staff LeasingCIO
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Oracle E-Commerce Suite
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Oracle Marketing Suite
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Oracle E-Commerce Suite
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. NetPerceptions
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, Oracle E-Commerce Suite
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. Oracle E-Commerce
Suite ,
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Oracle E-Business Suite , , ,
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11
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11
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-Ernst Boesch,
Bertelsmann On Line//
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Oracle E-Commerce Suite , ,
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...
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Oracle E-Commerce Suite
iMarketing()
iMarketing ,
,
.
iStore()
iStore
, .
, .
iPayment()
iPayment , ,
/
.
Bill presentment and payment
(/)
Bill presentment and payment
.
iSupport()
iSupport
.
8
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9
eMail Center()
eMail Center
. ,
(
).
Configurator Internet Edition()
Configurator Internet Edition
. Oracle Configurator Internet Edition
iStore ,
.
Oracle E-Business Suite
Oracle E-Commerce Suite: Oracle
E-Business Suite
Oracle e-Commerce Suite ,
Oracle E-Business Suite
. Oracle E-Business Suite ,
,
.
Oracle E-Commerce Suite Oracle
E-Business Suite ,
. ,
,
.
e-business
www.oracle.com/applications . Oracle
E-Commerce Suite E-Business Suite
, ,
,
.
http://oraclestore.oracle.com Oracle Store
.
ORACLE E-BUSINESS SUITE Balanced Scorecard Process Manufacturing
() ()
Marketing Accounting
() ()
Sales Budgeting and Planning
() ()
Service Activity Based Management
() ()
Interaction Center Treasury
() ()
E-Commerce Project Management
() ()
Order Management Travel Management
() ()
Planning and Scheduling Human Resources
() ()
Internet Procurement Payroll
(/) ()
Discrete Manufacturing Business Intelligence
() ()
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11
JSP (Java Server Pages)Oracle 8i
iStore
. iStore
JSP .
HTML , J(Jdeveloper) 3.0
iStore
. iStore
. iStore iStore API
API
.
. iStore Store
Manager
.
ERP
.
.
iStore .
.
.
.
.
Store Manager
.
A p p l i c a t i o n s
Oracle iStore( )
Oracle iStore , ,
. iStore B2B B2C
. Oracle E-Business Suite iStore
, , . iStore ,
, .
Oracle iStore e- Oracle
E-Business .
Store Manager
-
.
Store Manager
.
Store Manager
/
.
B2B B2C
iStore
B2B B2C .
.
iStore , ,
.
iStore Oracle Applications 11i
.
(Jack Smith)
(Acme Corporation) 2
.
iStore .
.
.
1
.
.
iStore
.
. , ,
,
,
, .
iStore
Oracle Configurator .
Oracle Configurator
.
iStore Oracle Applications
ATP (Available to Promise) API ATP
.
.
, , ,
iStore , ,
(General Ledger Organizations)
. iStore
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Oracle iStore
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Specialty Stores.
()
SQL
B2B B2C
(, , )
(
)
ATP
13
Oracle iStore
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14
Oracle iSupport
.
,
,
, Installed Base ,
,
.
.
Oracle iSupport Oracle
Interaction Center, e- Oracle eMail
Center . iSupport
.
iSupport
.
.
Oracle InterMedia
, , FAQ
. SCA(Symptom,
Cause, Action: , , )
.
. ,
.
Oracle iSupport( )
Oracle iSupport
. iSupport
.
Oracle iSupport e- Oracle
E-Business .
A p p l i c a t i o n s
.
-
15
Oracle iSupport
(Installed Base)
Installed Base ,
,
.
Installed Base
.
Installed Base
(,,) ,
, .
.
e-
Oracle iSupport iSupport e-
Oracle eMC(eMail Center)
e-.
eMC e-
.
iSupport
.
. e-
eMC .
eMC
CRM
FAQ .
-
.
eMC iSupport
e- , ,
, iSupport e-
e-
. iSupport eMC
e-
.
.
, ,
.
, , , ,
.
.
iSupport iStore HTML
. iSupport
.
.
e- /
/
SCA(Sympton/Cause/Action)
16
Oracle iSupport
-
(Installed Base)
e-
e-
e-
e-
Oracle iStore Oracle Call Center
Oracle iSupport .
iSupport Front Office Back Office
.
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Oracle iSupport
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18
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.
B2B B2C
. Oracle iPayment
.
,
.
Oracle iPayment
, ,
.
Oracle iPayment
.
.
Oracle iPayment ,
. Scheduler
.
Oracle iPayment
Scheduler()
.
Oracle iPayment
Oracle iStore
.
Oracle iPayment Accounts Receivable, Order
Management, Collections E-Business
Suite.
Oracle iPayment
--- . iPayment
/
. iPayment CyberCash, VeriFone,
CheckFree . -
--
.
Oracle iPayment( )
Oracle iPayment /
.
Oralce iPayment e- Oracle
E-Business .
A p p l i c a t i o n s
-
Oracle iPayment
.
. Oracle
iPayment
.
Oracle iPayment
. 3- Computing
Architecture
/ .
/ Oracle
iPayment
.
Oracle iPayment Apache Server
B2B .
, ,
. Oracle iPayment
PL/SQL
.
Oracle iPayment
.
iPayment
. iPayment
.
B2B iPayment
. Oracle
iPayment
. 11i
iPayment
.
Oracle iPayment
. Oracle iPayment
, ,
. Oracle iPayment
.
CyberCash, VeriFone, CheckFree
---
19
Oracle iPayment
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CRM & ERP
, ,
PL/SQL
SSL 3.0
WebServer
--
B2B B2C
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Oracle iPayment
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21
, 11
,
,
, .
. 11
,
.
Oracle iMarketing
.
,
.
Net Perceptions
.
,
(Oracle Discoverer)
.
(shelf-space)
,
. ,
/
(golf vacation).
Oracle iMarketing
.
Oracle iStore
(Cross Selling)
Oracle iMarketing.
Oracle iMarketing( )
Oracle iMarketing
. , , ,
. Oracle iMarketing e-
Oracle E-Business .
A p p l i c a t i o n s
-
:
, .
10%
.
Oracle iMarketing
.
( ),
(0-50 X, 51-100 Y
), (X N% Y
) .
. Oracle iMarketing
.
Oracle iMarketing ,
.
/
,
(deals),
.
,
. Oracle iMarketing
.
,
. Oracle iMarketing
. Oracle iMarketing
. /
iMarketing
.
.
/
. , iMarketing
.
22
Oracle iMarketing
-
. ,
,
(banner),
.
Oracle iMarketing
(XSL )
. , iMarketing
html .
.
Oracle iMarketingXML-XSL
(html WML
) WAP
.
(, , )
.
Oracle iMarketing Marketing Pricing Engine
Oracle E-business Suite
. Marketing iMarketing
.
. iMarketing
Pricing Engine
(, ,
).
Oracle iMarketing iStore, iSupport Oracle
e-commerce
. ,
iMarketingiStore.
23
Oracle iMarketing
-
24
Oracle iMarketing
11
, ,
:
Net Perceptions -
--
/
()
:
(, )
(, )
(, )
(X N% Y ,
)
,
:
html
XML (WAP )
XML-XSL .
Oracle Marketing
, ,
, ,
Oracle E-Commerce ERP Application
iStore, iSupport Oracle E-Commerce
.
iStore
Oracle Pricing iMarketing
.
-
cleE-Business
Suite
4
.
, ,
,
.
Oracle Applications
Oracle General Ledger( )
Oracle Payables( )
Oracle Receivables( )
Oracle Assets( )
Oracle Cash Management( )
Oracle Treasury( )
Oracle Projects( )
Oracle Project Billing( )
Oracle Self-Service Time( )
Oracle Self-Service Expense( )
Oracle Financial Intelligence( )
Oracle Financial Analyzer( )
Oracle Global Financial Applications( )
Oracle Multiple Reporting Currencies( )
Oracle Enterprise Tax( )
Oracle e-Travel( )
Oracle Property Manager( )
25
Oracle E-Business Suite -
Oracle E-Business Suite .
, , .
.
.
, , , , E-Business Suite
e-.
Oracle E-Business Suite: e-.
Financial Management()
Oracle Applications
Oracle E-Business Suite
[ ]
-
cleE-Business
Suite
,
,
. Oracle Applications
.
Oracle Manufacturing Planning( )
Oracle Manufacturing Scheduling( )
Oracle Capacity( )
Oracle Engineering( )
Oracle Work in Process( )
Oracle Cost Management( )
Oracle Quality( )
Oracle Inventory( )
Oracle Flow Manufacturing( )
Oracle Process Manufacturing( )
Oracle Project Manufacturing( )
Oracle Workflow( )
.
, , ,,
e-Business .
B to B E-Business Oracle
Applications .
Oracle Order Management( )
Oracle Configurator( )
Oracle Configurator - to - Order( )
Oracle Supply Chain Planning( )
Oracle Advanced Planning and Scheduling(
)
Oracle Internet Procurement( )
Oracle Exchange( )
Oracle Demand planning( )
e-Commerce Gateway( )
Oracle Inventory( )
Oracle Purchasing( )
Oracle Pricing( )
Oracle Release Management( )
26
Manufacturing() Oracle ApplicationsSupply Chain Management( )
B to B e-Business Oracle Applications
-
.Oracle SEM ( Strategic Enterprise
Management ) BSC,ABM,VBM
,
.
(SEM) Oracle Applications
.
Oracle Activity - Based Management( )
Oracle Balanced Scorecard( )
Oracle Strategy Formulation and Simulation(
)
Oracle Value - Based Management( )
.
. Oracle Human Resources
, , , ,
. Oracle Applications
.
Oracle Human Resources( )
Oracle Payroll( )
Oracle Training Administration( / )
Oracle Time Management( )
Oracle Advanced Benefits( )
27
Strategic Enterprise Management
( ) Oracle Applications
Human Resource Management
( ) Oracle Applications
cleE-Business
Suite
-
cleE-Business
Suite
Oracle Sales Applications
. ,
,
, ,
.
Oracle Applications .
Oracle Sales Online( )
Oracle Field Sales for Palm( )
Oracle Field Sales for Laptops( )
Oracle Configurator( )
Oracle TeleSales( )
Oracle Sales Intelligence( )
Oracle Sales Compensation( )
Oracle Marketing Encyclopedia( )
Oracle Order Capture( )
Oracle iStore( )
Oracle Marketing Applications ,
, ,
. ,
Oracle Marketing Applications
,
. Oracle Marketing
Applications , ,
, ,
. Oracle
Applications .
Oracle Marketing Online( )
Oracle Marketing Intelligence( )
Oracle iMarketing( )
Oracle Marketing Encyclopedia System(
)
Oracle Service Applications
.
,
,
. Oracle
Applications .
Oracle Field Service( )
Oracle Mobile Field Service( )
Oracle Scheduler( )
Oracle Customer Care( )
Oracle Support( )
Oracle iSupport( )
Oracle Spares Management( )
28
Service( ) Oracle Applications
Marketing()
Oracle Applications
Oracle E-Business Suite CRM
Service( ) Oracle Applications
-
Oracle Depot Repair( )
Oracle Customer Intelligence( )
Oracle Contracts( )
Oracle Maintenance, Repair and Overhaul(
)
Oracle Collections Center( )
Oracle E-Commerce Applications
. ,
,
.
Oracle Applications .
Oracle iMarketing( )
Oracle iStore( )
Oracle iPayment( )
Oracle iSupport( )
Oracle eMail Center( )
Oracle Configurator Internet Edition(
)
Oracle Interaction Center Applications
,
.
,
. Oracle Applications
.
Oracle Call Center( )
Oracle Advanced Inbound( )
Oracle Advanced Outbound( )
Oracle eMail Center( )
Oracle Oracle Scripting( )
Oracle Interaction Center Intelligence(
)
Oracle Interaction Blending( )
Oracle Connectors( )
Oracle Banking Center( )
Oracle TeleSales Center( )
Oracle Customer Care Center( )
Oracle Collections Center( )
29
cleE-Business
Suite
E-Commerce( )
Oracle Applications
Interaction Center( )
Oracle Applications
-
() 144-17
: 2194-8000
FAX : 2194-8001
28-1
5, 7
: 3779-4242~4
FAX : 3779-4100~1
929
18
: (042)483-4131~2
FAX : (042)483-4133
111
9
: (053)741-4513~4
FAX : (053)741-4515
1211~7
8
: (051)465-9996
FAX : (051)465-9958
1319-15
3
: (052)267-4262
FAX : (052)267-4267
60-37
8
: (062)350-0131
FAX : (062)350-0130
145
, ,
.
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