海外與國內資通信產業拓展經驗分享 行政院科技會報「產業國際拓銷」專家座談會

Kenny Huang, Ph.D. 黃勝雄博士 亞太網路資訊中心APNIC 董事 台灣網路資訊中心TWNIC 董事 huangksh@gmail.com 2013 Dec 26

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Reciprocity ECO System

Foreign Aid Applications

Synergy Value

3

20/80 leverage (contributed by foreign country)

Baseline project value (contributed by foreign country)

Earnings from cross procurement (contributed by TW bidder)

Source of Value

Distribution of Value

Taiwan’s Foreign Aid

Capture by Taiwan

Strategic value (contributed by foreign country)

Value in use (contributed by foreign country)

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STRENGTHS

先進電子化政府推動經驗 優異資通信技術 成熟國際合作計畫經驗

WEAKNESSES

國際專案經驗不足 ICT品牌 Language ?

OPPORTUNITIES

整合政府/產業資源共同拓展海外資通信市場 邦交國對我國ICT技術需求

THREATS

國際標案競爭激烈 應收款 A/R延遲風險 訴訟管轄權法院所在地

Policy Environment 執政黨與在野黨政策方向 與我國邦交情況 ICT政策與法規環境

Society Environment 人口，土地面積及首都 文化，教育，宗教情況 風土民情，社會發展

Business Environment GDP 成長 主要產業和外匯來源 政府資訊服務供應商概況

Technology Environment 電信網路市場概況 網際網路普及度 資通訊政策主導部會

我國 SWOT分析

友邦 PBST分析

Changed Tendering Mechanism

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Taiwan local tender offer

Competitive process for contract

Oversea project implementation

Taiwan local payment

Foreign country international tender

offer

Competitive process for contract

Oversea project implementation

Foreign country A/R via single A/C

BEFORE AFTER

避免資源閒置

顯示即時資訊

保留完整記錄

直接撥款給境外供應商

政府指定銀行託管

Web追蹤專款流向

Single A/C

Columbia Obstruction Device

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Shock Cheese size

No go Go

Electric grid

Hungry rodent

Cheese

More

Business Opportunity Assessment GEL 構面分析

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Number Ease of Finding Spending Patterns $Value of Sale Repeat Sales Ongoing Sales Support How Important Competitive Advantage Price/Value Relationship Entry Points Sales Support Required Promotional Activities Margins Up-Selling and Cross-Selling Selling Cost per Sale To Enter Business To Keep Market Share To Stay on the Cutting Edge

Characteristics

Value to You

Value to Customer

Customer Acquisition Cost

Profit per Sale

Investment Required

GREAT CUSTOMERS

EASY SALES

LONG LIFE

＋ ? + - －

＋ ? ＋ － － + － ? + + +

+

-

Case Study : Requirement Engineering Problem Tree

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Low Internet penetration

High access cost

Limit access to information &

knowledge

Small market Market failure

Inadequate Internet access

Human right infringement

Poor infrastructure

Inadequate skills in network operation

Restrict national competency

Limit network services

Jeopardize innovation

Inefficient business processes

Case Study : Project Identification Alternatives Analysis

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Low Internet penetration

High access cost

Limit access to information &

knowledge

Small market Market failure

Inadequate Internet access

Human right infringement

Poor infrastructure

Inadequate skills in network operation

Restrict national competency

Limit network services

Jeopardize innovation

Enabling Infrastructure Capacity building

New net-enabled innovations and

services

Stimulate innovation

Improve national competitiveness

Increase business productivity

Equal access to the Internet

Inefficient business processes

Enable knowledge &information

sharing

Enrich Internet accessibility

Neutralize access cost

Criteria (Socioeconomic): Universal access

Consultation on Govt. intervention

strategy

Consultation on stimulus planning

appropriate Internet

penetration

Design Summary Performance Targets/Indicators

Data Sources/ Reporting Mechanisms

Assumptions (A) / Risks (R)

Impact The Internet penetration of has improved

The internet penetration increased from **% to **% at the end of project implementation at year 4.

Annual Internet statistics report . International

Telecommunication Union (ITU)

A: The Ministry's policy regarding the provision of public network services remains unchanged.

Outcome The population in target districts use advanced wireless services.

The Internet infrastructure expanded to 5 districts with ** sq. KM wireless service coverage at the end of project implementation. Internet users in the 5 selected districts increased ** at the end of project implementation.

Project Report , Ministry of Public Service

A: The NICTO ensures that the wireless network is well maintained, following a maintenance standard. A: Operating expenses remain stable

Outputs 1 Enabling infrastructure 2 Capacity building

The wireless service coverage increases ** sq. KM in year 2. The Internet users increased from ** in year 3, to ** in year 4.

Records of Project Management Office, NICTO

R: The spectrum registration or wireless service application rejected by NTRC R: The existing towers of base station can't be shared for colcation of new system.

Activities 1.1 site survey 1.2 conceptual design (device approved by NTRC) 1.3 Base station colocation and leasing 1.4 detail design (spectrum approved by NTRC) 1.5 infrastructure implementation 1.6 service activation

Inputs Donor – $2.3 million (80% ) •Consulting - $0.3 million •Personnel - $0.45 million •Equipment - $1.2 million •Training - $0.25 million •Contingencies - $0.1 million Government - $0.47 million (20%) •Personnel - $0.2 million •Transport and logistics - $0.1 million (NTRC; BS colocation) •Operating expenses – $0.07 million •Civil work – $0.1 million

2.1 site survey look and see 2.2 network engineering training 2.3 help desk training 2.4 remote hands and eyes SOP 2.5 network operation training

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Case Study : Project Value

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**% **%

**% increase

Penetration

** KM2

** KM2

WiFi Coverage

Civil Work

Project Staffs

GDP Estimated Value RoV: Return on Value

Multi-layer Expectations

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1. Implement ICT Infrastructure

ICT Infrastructure Development

Output

1. Improve ICT infrastructure penetration 2. Create jobs through project implementation

ICT Infrastructure Development

1. Minimize digital divide 2. Improve employment opportunities 3. Stimulate innovation

ICT Infrastructure Development

Business Layer

Outcome

Economical Layer

Impact

Political Layer

Project Officer

Minister

President

Foreign Aid Project Procedure

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Pre-Contract Project Management Customer Service Bill

Contract

Ordering

• Quotation • Price negotiation • Contract complete

Customer Cares Installation

Marketing

Sales

Operation

Finance

Actual Bill (Q)

• Complaints • Satisfactions • Emergency • Q&A

• Consumption

• Bill calculation and filing

Billing Follow up

Billing

• Monitor billing status • Control A/R

• Issue invoice

Actual Bill (P*Q)

Customer Satisfaction Analysis

Billing request

Customer Billing Report

Customer Satisfaction Report

Procurement Requirement

Procurement Requirement

Resource Estimation

Testing & Confirmation

Confirmation

Project Manager

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Profit

Cash Flow Breakeven

TIME

Cash Flow

Profit

Cash Flow Breakeven

TIME

Cash Flow

COGS

Standard project cash flow behavior

AID project cash flow behavior

1

2 3 A/R time frame

Case Study : Regulatory Framework

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LAW

ARCHITECTURE

NO

RM

MARKET

CODE IS LAW

RFC2527,RFC3647 specifies requirements for CPs (Certificate Policies). CPs are contractual documents. This could cause issue in many jurisdictions.

(Lawrence Lessig, 2000)

NO

RM

Case Study : Policy Hierarchy Considerations

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Principles

Policies

Standards

Guidelines

Procedures

(Dominic Steinitz, 2002)

PKI CA Architecture Specifications

Pros: Agility Cons: Ad Hoc Topology

Pros: Legitimacy Cons: Hard to achieve & inflexibility

First Mover Advantage?

Housekeeping Language Distribution of Diplomatic Allies

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English, 50.0%

Spanish, 31.8%

French, 9.1%

Portuguese, 4.5%

Italian, 4.5%

English

Spanish

French

Portuguese

Italian

風險因應策略

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專案管理與協調

系統整合技術

國際標案競爭力

非系統性風險

事前防護 *MoU註記限制地理區(台灣/當地國)採購, 人員篩選, 能力建構,

因應模式 策略方案

事中應變 *緊急應變窗口, 外館/團部行政支援

事後復原 *調整SOP流程, 改進方案與建議

可行性/有效性

高/高

高/中

高/中

事前防護 *ICT協定加註免稅項目,擴大當地國採購項目

因應模式 策略方案

事中應變 *合約管理, 外館/團部行政支援

事後復原 *合約管理, 策略規劃, 多元需求管理

高/中

高/低

高/低

可行性/有效性

應收款AR風險

高銷貨成本COGS

非履約項目

系統性風險

說明: 系統性風險為廠商自身無法控制之風險

Business Potential Growth Strategy

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1. increase ICT infrastructure scale 3. expand ICT service coverage

ICT Service Expansion

Portfolio Expansion

Quality Enhancement

1. tiered services/value-added services 2. New business model

1. in-depth system resilient provision 2. SLA/KPI development 3. Helpdesk support systems

Recommendations (1/2) : e-Gov Alliance 2004.Oct.09 第一屆行政院政府資訊主管策略營/黃勝雄

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Strategic Vehicle

1. Sharing e-Gov experience among different jurisdictions as a strategic vehicle

1. Promote e-Gov technologies 2. Aggressively standardizing e-Gov technologies 3. Opensource e-Gov technologies

1. Certifies e-Gov vendors 2. e-Gov vendor forum

e-Gov Technologies

e-Gov Partnership

Recommendations (2/2)

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Helping Others

1. Core value of the Foreign Aid Program 2. Helping others is a natural extension of every

business leader’s responsibilities.

Get Ready 1. Collaboration with Government agencies and

suppliers 2. Tax exemption and AR should be well evaluated.

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