protocolo de bienvenida. información sobre servicios y...

Protocolo de Bienvenida.•Información sobre servicios y eventos.•Suministros en la habitación.•Atención a solicitudes de los clientes.•Venta y Cobro•

Créditos

Esta es una publicación de la Escuela Nacional de Hotelería, Dentro del proyecto NIC/018, financiado conjuntamente por los gobiernos de la República de Nicaragua

y el Gran Ducado de Luxemburgo.

Compilación y Adecuación de Contenido:

Gioconda E. Sánchez Ñurinda

Revisión y Aprobación:

Miriam Espinoza

Se permite la reproducción total o parcial de la presente obra, haciendo referencia a la fuente.

Managua, NicaraguaDiciembre 2008.

Unidad I: Saludos y Bienvenidas

Con esta unidad el alumno desarrollará la capacidad de:Realizar actividades de bienvenidas, saludos mediante el uso de estrategias básicas

del idioma Inglés

Inglés Técnico

Protocolo de Bienvenida

1

Unidad I: Saludos y Bienvenida

Bienvenidas y Presentaciones

Greetings and Introductions.

Read and Practice the following conversations with a partner.

Introducing yourself.

Conversation 1:

A: Hi. My name’s Sandy Black.

B: Hi, Sandy. Nice to meet you. I’m Carlos Lopez.

A: Nice to meet you, too.

Conversation 2:

A: Hello. My name’s Peter.

B: Hi. I’m Alexandra. But everyone calls me Alex.

G R E E T I N G S! Welcome!

Hello! Hi!

How do you do! Nice to meet you!

Nice to meet you too! Pleased to meet you too!

Great to meet you too! Pleasure to meet you

How are you? How are you doing?

How is it going? Nice to meet you!

Pleased to meet you! Great to meet you! Have you met…?

I N T R O D U C T I O N S

Hello, I’d like to introduce myself, my name’s… This is my (friend) … I’d like you to meet… I’d like to introduce…

I’m (name); I’m your … My name is …

Do you know (name)? Have you met (name)?

More Greetings Good morning. Good afternoon. Good evening.

Inglés Técnico

Prot

ocol

o de

Bie

nven

ida

2 Inglés Técnico

Your Turn:

Activity 1: Introduce yourself to a partner.

Introducing another person.

Conversation 3:

A: Carlos, this is my friend John. John this is Carlos.

B: Nice to meet you, Carlos.

C: Nice to meet you, too.

Activity 2: Introduce your partner to another partner.

Say good-bye

Conversation 4:

A: Well, it was nice meeting you.

B: See you later.

A: Bye.

Activity: Get to know your classmates.

Alphabet.

Listen to the pronunciation of the letters, then listen again and repeat.

The English AlphabetCapital Letters A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Lower-case lettersa b c d e f g h i j k l m n o p q r s t u v w x y z

Pronunciation: Now complete this table.

/ei/ /i:/ /e/ /ai/ /əu/ /u:/ /α:/

A B F I O Q R

More ways to say good-bye Good-bye. Take it easy. Take care. Good night.

Inglés Técnico Inglés Técnico


3

Practice 1: Now listen and write the names the speaker spells. Begin each name with a capital letter.

1. ______________________ 3. ______________________

2. ______________________ 4. ______________________

Now spell your last name for a partner. Your partner writes your name here.

_____________________

Practice 2: Work with a partner. Spell the following words. Then switch roles.

Example:

A: How do you spell “Mississippi”?

B: It’s M – I – S – S – I – P – P - I.

A: Thank you.

B: You’re welcome.

excuse tourist thirteenpleased ticket welcomegreat tour backpack

message guide excursion

Read and practice the conversation with a partner.

Conversation 1:

Titles Men Women Mr. Ms. (married or single) Mrs. (married) Miss (single)

Usetitleswithfamilynames,NOTfirstorgivennames

A: What’s your last name?

B: Ywan.

A: Could you spell that, please?

B: Sure. Y-W-A-N

Titles Men Women Mr. Ms. (married or single) Mrs. (married) Miss (single)Usetitleswithfamilynames,NOTfirstorgivennames

Inglés Técnico

Prot

ocol

o de

Bie

nven

ida

4 Inglés Técnico

Conversation 2:

A: What’s your name, please?

B: Chisoto.

A: I’m sorry. Could you repeat that?

B: Sure. It’s Chisoto.

A: How do you spell it?

B: C-H-I-S-O-T-O.

Speaking: Stand up.Ask five of your classmates names and last names andwrite them down in yournotebook. Use the following questions to help you.

1. _________________________________

2. _________________________________

3. _________________________________

4. _________________________________

5. _________________________________

Nationalities

Listen and practice the words with a partner.

NATIONALITIESCOUNTRY ADJECTIVE NOUN COUNTRY ADJECTIVE NOUNAmerica American an American India Indian an IndianArgentina Argentinean an Argentinean Indonesia Indonesian an IndonesianAustralia Australian an Australian Italy Italian an ItalianBrazil Brazilian a Brazilian Japan Japanese a JapaneseBritain British a Briton Korea Korean a KoreanCanada Canadian A Canadian Mexico Mexican a MexicanChile Chilean a Chilean Norway Norwegian a NorwegianChina Chinese a Chinese Peru Peruvian a PeruvianColombia Colombian a Colombian the Philippines Philippine a FilipinoEgypt Egyptian an Egyptian Russia Russian a RussianEngland English an English Saudi Arabia Saudi, a Saudi,France French a French Scotland Scottish a ScotGermany German a German Spain Spanish a SpaniardHolland Dutch a Dutch The USA American an American

Excuse me, What’s your name? What’s your last name? How do spell it? Could you say that louder?



5

Conversation:

A: Hello, I’m Carlos Martínez.

B: Nice to meet you Carlos, I’m Marie de la Plage. Where are you from?

A: I’m Nicaraguan. What about you?

B: I’m from Paris. I’m French.

Pair up: Work with a partner and act out a conversation by using vocabulary for occupations.

Occupations

Listen and practice the words with a partner.

Inglés Técnico

Prot

ocol

o de

Bie

nven

ida

6 Inglés Técnico

TitlesHe is a police officer. They are police officersHe is an astronaut. They are astronautsShe is a famous painter. They are famous painters

Read and Practice the following conversations with a partner.

Conversation 1:

A: Hello, My name’s Charlie Gonzalez.

B: Hi! Charlie, I’m Sarah Romero.

A: So what do you do Sarah?

B: I’m a cashier. What about you?

A: I’m an accountant.

Conversation 2:

A: Excuse me. What’s your name?

B: Thomas Miller.

A: Could you spell your last name?

B: Sure. M-I-L-L-E-R.

A: What do you do Mr. Miller?

B: I’m a pilot.

Conversation 3:

A: So, what is your occupation?

B: I’m a business person.

A: What about you?

B: I’m a journalist.

What do you do? What’s your job? What’s your occupation?

What about you? And you?



7

Conversation 4:

A: Sam, this is Alicia Contreras. Alicia, this is Albert Olafsson.

B: Nice to meet you.

C: Nice to meet you, too.

A: Alicia is a tennis player.

B: A tennis player? Great.

A: Albert is a businessman.

B: A businessman? Interesting!

Pair up: Work with a partner and act out a conversation by using vocabulary for occupations.

Verbo To Be: Uso y Forma

The Simple Present of verb BE

AffirmativeStatementsandNegativeStatements.

The Simple Present of BEUse the verb BE to give information about the subject of a sentence.The subject of a sentence can be a noun or a pronoun.There are three forms of the verb BE in the present tense: AM, IS, ARE.

Affirmative Statements Negative StatementsI am → I’m I am not → I’m notYou are → You’re You are not → You’re not / You aren’tHe is → He’s He is not → He’s not / He isn’tShe is → She’s She is not → She’s not / She isn’tIt is → It’s It is not → It’s not / It isn’tWe are → We’re We are not → We’re not / We aren’t You are → You’re You are not → You’re not / You aren’tThey are → They’re They are not → They’re not / They’re not

Inglés Técnico

Prot

ocol

o de

Bie

nven

ida

8 Inglés Técnico

Examples: Carlos is a businessman. Lorna is a waitress They are tourists.

Practice: Complete the sentences with: I’m, ‘m, you’re or ‘re.

a) Good afternoon. ______Elliot McAllister.

b) Welcome to Hotel Star. ______in room 678.

c) Good morning. I______ Sienna Millings.

d) Hello. ______Harold Murray.

e) Welcome to Prince Hotel. You ______in room 541.

f) Welcome to Hotel Inter. ______ in room 1001.

Practice: Complete the conversations with the words in the box.

Hello ‘re too welcome thank meet(x2) you’re thank you I’m ‘m(x2)

a) A: ______

B: Hello. _____Gabriela Martinez

A: ______to the Royal Hotel, Ms Martinez. ______in room 305

B: ______ ______

b) A: Good morning, Mr. Browning. You ______in room 518.

B: ______ you.

c) A: I ______ Katie Mornington.

B: Nice to ______you, Ms Mornington. I _____Frances Jones.

A: Nice to ______you ______, Ms Jones.

Pair up: Work in pairs. Choose three hotel names, three room numbers and three guests for your hotel. Write their names below.

Hotel Guest Room Number

Student A: check into all the hotels using the names above.Student B: welcome Student A and tell him his room number.Swap roles.



9

Practice: Complete the gaps in the sentences with words from the box. You can use the words more than once.

she’s is Australia Italy he’s the US Japan the UK Brazil It’s Poland it’s

a) ______ Kylie Minogue. ______ from ______.

b) ______ Brad Pitt. ______ from______.

c) Tokyo ______ in ______.

d) ______ Robbie Williams. ______ from ______.

e) Rio de Janeiro is in Argentina. False! ______ in ______.

f) Rome ______ in ______.

g) Warsaw is in Italy. False! ______ in ______.

h) The Coliseum? ______ in Rome.

Writing Exercise: Write two sentences about the names below.

E.g. Michael Douglas (the US). ‘He’s Michael Douglas. He’s from the US.’

a) Pasta (Italy) _____________________________________________

b) Kate Winslet (the UK) _____________________________________________

c) Clint Eastwood (the US) _____________________________________________

d) Ronaldinho (Brazil) _____________________________________________

e) Nicole Kidman (Australia) _____________________________________________

f) Maria Sharapova (Russia) _____________________________________________

g) I am …. (Nicaragua) _____________________________________________

Grammar Practice: Use the correct personal pronouns, and the correct form of BE: am, is, are to complete the statements. Use the words in brackets.

Example : ___ reading a book. (Lisa)

Answer : She is reading a book.

Inglés Técnico

Prot

ocol

o de

Bie

nven

ida

10 Inglés Técnico

1) ________ an actor. (George)

2) ________ green. (the house)

3) ________ on the wall. (the posters)

4) ________ small. (the dog)

5) ________ in the house. (my mother and I)

6) ________ in the garden. (the flowers)

7) ________ riding his bike. (Tom)

8) ________ from Managua. (Victoria)

9) ________ tall. (Diana)

Questions:

YES / NO QUESTIONS and SHORT ANSWERS WITH THE VERB BE Question Affirmative Answer Negative Answer

Are you a tour guide? Yes, I am. No, I’m not.Is he our guest? Yes, he is No, he’s not. / No, he isn’t.Is Claire from the U.S.? Yes, she is. No, she’ not. / No, she isn’t.Are you in this tour? Yes, we are. No, we’re not. / No, we aren’t.Are they Canadian? Yes, they are. No, they’re not. / No, they aren’t.Is this the bus? Yes, it is. No, it isn’t. / No, it’s not.

YES / NO QUESTIONS and SHORT ANSWERS WITH THE VERB BEQuestion Possible Answer

Who’s that? That’s the travel agent.Where’s he from? He’s from Nicaragua.What’s your name? My name’s Anna.Where is she? She’s in the hotel.Why are you here? Because, I have a meeting.Which one is the bus? The yellow one.When is the tour? The tour is tomorrow.How old are you? I’m nineteen.



11

Practice: Complete the conversations. Use the appropriate words.

1. A: Hello, my name ________ Susanna. What _____ your name?

B: David

2. A: Mark, this _______ Mrs. Sato.

B: How ______ you _______?

A: ________ do you do?

3. A; Hello, Jack. ________ are you?

B: ____________, thanks and you?

A: Fine, _________.

4. A: Where ___________ you ___________?

B: ______________ from Jamaica.

Conversation 1:

A: Are you our tour guide?

B: No, I’m the travel agent. That’s Alice over there.

A: Well, I’m Stacey. Nice to meet you.

B: I’m Rita Gonzalez. Nice to meet you, too. Are you in this tour?

A: Yes, I am.

Conversation 2:

A: Is that our tour guide?

B: Yeah. Her name is Alice.

A: Where’s she from?

B: She’s from Nicaragua.

A: She looks young. How old is she?

B: She’s nineteen.

Inglés Técnico

Prot

ocol

o de

Bie

nven

ida

12 Inglés Técnico

Speaking: Work with a partner and create your conversation use conversation 1 and 2 as a model.

Grammar Exercise: Where are you from? Correct the sentences.

a) Where you from?

b) What name is your?

c) Nice is meet you, too.

d) Harry is from US.

e) Where are you from UK?

f) Carlos from Madrid.

g) I’m from Russia. are you from?

h) Where you from, Susan?

Writing Exercise: Write questions and answers for the following names and nationalities.

a) Heather/the UK Where’s Heather from? She’s from the UK.

b) Ahmed/Turkey __________________________________

c) Maria/India __________________________________

d) Russell/Perth, Australia __________________________________

e) Angela/Los Angeles, the US __________________________________

f) Jack/Warsaw, Poland __________________________________

Grammar Practice: Select the correct letter to complete each statement.

1. A: “Hi. Are you Susana Moreno?”

B: “No, _____ over there.”

a. she’s b. it’s c. he’s d. you’re

2. A: “Is this your book?”

B: “Yes, _____ my math book.”

a. it’s b. they’re c. he’s d. she’s



13

3. A: “Do you know Mrs. Anderson?”

B: “Yes, I do. _____ my English teacher.”

a. He’s b. They’re c. She’s d. It’s

4. A: “Hi Carlos. Is this your pen?”

B. “Yes, _____ mine. Thank you very much.”

a. he’s b. they’re c. it’s d. she’s

5. A: “Is Victor in your math class?”

B. “Yes, _____ is.”

a. it b. they c. she d. he

6. A: “Hi Roberto. _____ so happy to see you.”

B: Nice to see you, too.

a. He’s b. I’m c. Your d. She’s

Practice the conversations with your partner.

Writing: Write a paragraph about yourself. Use the questions as a guide.

• What’s your first and last name?

• What’s your nickname?

• How old are you?

• What’s your hometown?

• What’s your occupation?

Pronombres Demostrativos/ Demonstrative Pronouns.

DEMONSTRATIVE PRONOUNS

SINGULAR PLURALTHIS (A thing closed to us) THESE (Things closed to us)THAT (A thing far from us) THOSE (Things far from us)

Inglés Técnico

Prot

ocol

o de

Bie

nven

ida

14 Inglés Técnico

Conversation: Read and Practice the conversation below:

David : Could you pass me the salt over there?

Frank : Do you mean this one here?

David : Yes, that one.

Frank : Here you are. Oh, could you give me those napkins on the table over there?

David : These? Sure, here you are.

David : Is there an apple on that table over there?

Frank : Yes, there is. Here it is.

David : Great, are there any oranges?

Frank : No, there aren’t.

David : Oh, here they are, next to me on this table

Your Turn: Work with a partner and create your conversation by using the demonstrative pronouns in singular or plural. Practice it and act it out for the rest of the students.

Complete the conversation using this, that, these, those, here and there.

1. Could you bring me _________ chair over there?

1. Here are _________ pictures.

2. Can you see _________ building next to the bank?

3. Is _________a piece of pie for me?

4. There are three boys sitting on _________ bench over there.

5. I would like some of _________cookies on that shelf.

6._________ bicycles over there are expensive.

7. _________dolls on the table here are very old.



15

Números Cardinales/ Numbers

CARDINAL NUMBERS1 2 3 4 5

One Two Three Four FiveSix Seven Eight Nine Ten11 12 13 14 15

Eleven Twelve Thirteen Fourteen Fifteen16 17 18 19 20

Sixteen Seventeen Eighteen Nineteen Twenty21 22 30 40 50

Twenty-One Twenty-Two Thirty Forty Fifty60 70 80 90 100

Sixty Seventy Eighty Ninety One Hundred200 300 154 765 1000

Two Hundred Three Hundred One Hundred Fifty-Four

Seven Hundred Sixty-Five

One Thousand

1,000,000 1/2One Million One Half

Listen to the numbers. Practice them with a partner.

Work with a partner. Add the numbers.

Example:

6 +2 = 8

A: What’s six and two?

B: Six and two is eight.a. 4 + 8 = ? g. 9 + 7 = ?b. 12 + 5 = ? h. 17 + 35 = ?c. 7 + 1 = ? i. 46 + 58 = ?d. 8 + 6 = ? j. 98 + 120 = ?e. 3 + 12 = ? f. 10 + 9 = ?k. 123 + 369 = ? l. 968 + 521 = ?

Inglés Técnico

Prot

ocol

o de

Bie

nven

ida

16 Inglés Técnico

Conversation 1: Work in groups of three read and practice the following conversation.

Andy : Excuse. Are you Brian Williams?

Brian : Yes, I am. Are you the Castros?

Andy : Yup, I’m Andy… Andy Castro.

Liza : Hello, my name’s Lisa. Welcome to Nicaragua, Brian.

Brian : Thank! It’s great to be here.

Andy : And this is my little brother.

Brian : Hi. What’s your name?

Carlos : Carlos. And I’m not little. I’m six.

Brian : Nice to meet you, Carlos.

Carlos : How old are you, Brian?

Brian : I’m fifteen.

Carlos : Fifty!

Andy : No. Not fifty, Carlos, fifteen.

Pair up: Work with a partner and practice asking and answering questions. Use numbers.

Conversation 2: Practice the conversation.

Receptionist : Thank you for holding. What’s your name, please?

Margaret : My name is Margaret Fein.

Receptionist : How do you spell your last name?

Margaret : Fein. F-E-I-N.

Receptionist : And what’s your phone number?

Margaret : My phone number is 348-0725.

Receptionist : Could you repeat that, please?

Margaret : 348-0725

Receptionist : Thanks.

Thanks! Thank you! Thank you very much.



17

Pairs: Practice the conversation. Fill in the card with your partner’s name and phone number.

Pairs: Practice the conversation. Fill in the card with your partner’s name and phone number.

Make it personal: Male a class phone directory. Use a separate piece of paper.

Practice: Complete the conversations with words from the box.

name your address who where old spell how what’s

a) Marco: What’s your _______?

Pietro: My name’s Pietro.

b) Marco: _______ old is Hugo?

Pietro: He’s twenty-two years _______.

c) Marco: How do you _______ your name?

Pietro: P - I - E - T - R - O

d) Marco: _______ your e-mail address?

Pietro: [email protected]

e) Marco: What’s _______ mobile phone number?

Name: ____________________

__________________________

Tel: ______________________

Phone Directory Name Phone____________________ _____________________________________ _____________________________________ _____________________________________ _________________

@ = at . = dot

Inglés Técnico

Prot

ocol

o de

Bie

nven

ida

18 Inglés Técnico

Pietro: It’s 856-7324

f) Marco: _______ are you from?

Pietro: I’m from Rome in Italy.

g) Marco: What’s your _______?

Pietro: 67, Goodstone Gardens, Canterbury.

h) Marco: _______ is your best friend?

Pietro: Francesca Kapella is my best friend.

Interaction:

Partner A: Look at the top pf the page.

Partner B: Look at the bottom of the page.

Ask questions and write the missing information.

Name: Paul Melin_____ Name: ______________ Occupation: Chef_______ Occupation: Photographer Nationality: __________ Nationality: ___________ Age: 43______________ Age: 36______________ E-mail address: E-mail address: ____________________ ____________________

Name: Mei-ling__Nakamura____ Name: Georges Hayek___ Occupation: ______________ Occupation: ___________ Nationality: Japanese_______ Nationality: ___________ Age: ____________________ Age: _________________ E-mail address: E-mail address: [email protected]___ [email protected]



19

Subject Pronoun.

SUBJECT PRONOUNSSINGULAR PLURAL

1ST Person I WE

2nd Person YOU YOU

3rd PersonHESHEIT

THEY

Practice: Substitute the underlined word for a Subject Pronoun.

1. Alice is a receptionist. ________ is a receptionist.

2. Betty and Karla are students. ________ are students.

3. Daniel and I are students, too. ________ are students, too.

4. Mr. Ray is a tourist. ________ a tourist.

5. Lilly and Diana are businesswomen. ________ are businesswomen.

6. The house is white. ________ white.

7. Martha, Maria and I are here. ________ are here.

8. The children are playing . ________ are playing.

9. John is a waiter. ________ is a waiter.

10. John and you are waiters. ________ are waiters.

Name: Paul Melin_____ Name: Helena Da Silva__ Occupation: __________ Occupation: __________ Nationality: Canadian___ Nationality: Brazilian____ Age: 43______________ Age: ________________ E-mail address: E-mail address: [email protected] [email protected]

Name: Mei-ling_Nakamura__ Name: _______________ Occupation: Musician_______ Occupation: Interpreter___ Nationality: _______________ Nationality: ___________ Age: 24__________________ Age: 57_______________ E-mail address: E-mail address: ________________________ _____________________

Inglés Técnico

Unidad I: Fecha y Hora de Eventos.

Con esta unidad el alumno desarrollará la capacidad de:Comunicar a los clientes la fecha y hora de inicio y cierre de distintos eventos y

servicios.

Unidad I: FUbicación de lugares dentro del hotel y ciudad.

Con esta unidad el alumno desarrollará la capacidad de:Informar la localización de lugares y centros de trabajo en el hotel y la ciudad

mediante el uso de estrategias básicas en el idioma Inglés

Inglés Técnico

Información sobre S

ervicios y Eventos

1

Unidad I: Fecha y Hora de Eventos

Días, Meses y Años

Listen to the words. Practice them with a partner.

Days, Months, and year.

Days of the Week

Weekdays: Weekend: Monday Saturday Tuesday Sunday Wednesday Thursday Friday

Months of the Year

January April July AugustFebruary May August DecemberMarch June September

TIP:

Every fourth year February has 29 days. This year is a “leap year” and the 29th February is a “leap day”. A leap year has 366 days instead of the normal 365.

Put the parts of the text in the correct order.

the beginning to mid September. That’s the best time of the year for me!

Mondays. Some people come for lunch at noon and we also serve dinner in

Saturday evenings, for example, we have live music. we open our terrace in

Hello, my name’s Pedro. I’m a bartender at La jarra, a pub in Nicaragua. The pub opens at

Seasons

Summer Winter Spring Fall / Autumn

Inglés Técnico

Info

rmac

ión

sobr

e S

ervi

cios

y E

vent

os

2 Inglés Técnico

summer. There are a lot of tourists in Managua, so we can’t go on holiday then. But we close from

ten o’clock every day. Well, not every day. We’re closed on

the evenings, but most people only come for a drink or two. Sometimes we organize special events. On

Practice saying them with your partner

Calendar Activity - September 2008

Look at the calendar then answer the questions below.

How many Mondays are in the month of September? _______________________

What day of the week is September 6? _______________________

How many Saturdays are in September? _______________________

What day of the week is September 4? _______________________

How many Wednesdays are in September? _______________________

What day of the week is the first day of September? _______________________

What day of the week is the last day of September? _______________________

Time

Sun Mon Tue Wed Thu Fri Sat 1 2 3 4 5 67 8 9 10 11 12 13

14 15 16 17 18 19 2021 22 23 24 25 26 2728 29 30

0’clock

5 after/past

10 after/past

a quarter after/past

20 after/past

25 after/past half past

25 to...

20 to...

a quarter to...

10 to...

5 to...

Look at the clock and examples below



ervicios y Eventos

3

Listen and say each time. Then practice with a partner.

Telling Time: Say each time It's... It's...3.00 three o'clock three3.03 three minutes past three three oh three3.05 five past three three oh five3.09 nine minutes past three three oh nine3.10 ten past three three ten3.15 a quarter past three three fifteen3.20 twenty past three three twenty3.21 twenty-one minutes past three three twenty-one3.25 twenty-five past three three twenty-five3.30 half past three three thirty3.35 twenty-five to four three thirty-five3.40 twenty to four three forty3.45 a quarter to four three forty-five3.50 ten to four three fifty3.55 five to four three fifty-five3.57 three minutes to four three fifty-seven3.58 nearly four c'clock three fifty-eight4.00 four o'clock four

Pair up:Ask and Say the time to a partner:

Ex: 09:20

A: What time is it?

B: It’s nine - twenty

a. 05:25 f. 01:45b. 11:20 g. 08:50c. 04:15 h. 03:24d. 12:30 i. 06:13e. 09:48 j. 02:11

Clock times. Complete the sentences.

Inglés Técnico

Info

rmac

ión

sobr

e S

ervi

cios

y E

vent

os

4 Inglés Técnico

1. It’s (8:30) _______________ past eight.

2. It’s (24:00) _________________.

3. It’s (11:20) twenty _________ eleven.

4. It’s (1:00) one _____________.

5. It’s (12:00) _____________.

6. It’s (4:55) five ___________ five.

7. It’s (10:15) a _____________ past ten.

Practice: Write the following times as numbers. Use the 24-hour clock.

1. It’s ten p.m.2. It’s twenty to three in the morning.3. It’s half past eleven in the evening.4. It’s five to four in the morning,5. It’s a quarter past six in the morning.6. It’s twenty-two minutes past eight in the evening.7. It’s ten past nine in the morning.8. It’s a quarter to one in the afternoon.9. It’s twenty-five to seven in the evening.10. It’s two minutes to two in the morning.

Services

Listen and say each word. Then practice with a partner.

ServicesFood Transportation PlacesBreakfast Bus Restaurant Lunch Taxi HotelDinner Horse-drawn carriage GymBrunch Plane / airplane Marketsupper Boat Barsnack Ferry Bank Yacht Post office (on) foot Theater



ervicios y Eventos

5

Events


Eventsa concert a rehearsal a game a lecturea ceremony a play a party a picnica movie a talent show a talk an art exhibita festival a carnival

Preposiciones de tiempo/ Dates and Prepositions

PREPOSITIONS OF TIME

IN

(a) Please be on time in the future.(b) I usually watch TV in the evening.c) I was born in October.(d) I was born in 1985. (e) I was born in the twentieth century.(f) The weather is hot in (the) summer.

in + the past, the present, the future in + the morning, the afternoon, the evening. a month in + a year a century a season

ON

(g) I was born on October 31, 1985.(h) I went to a movie on Thursday.(i) I have class on Thursday morning(s).

on + a date on + a weekday on + a weekday morning(s), afternoon(s), evening(s)

AT

(j) We sleep at night. I was asleep at midnight.(k) I feel sleep at 9:30 (nine-thirty)(l) He’s busy at present. Please call again

at + noon, night, midnight

at + “clock time” at + present, the moment, the present time

Practice: Complete the following statements with a preposition of time IN,ON. AT.

01. The movie starts....................... 8.30.

02. The restaurant opens..................... the evening.

03. The festival in Managua is .................... Friday.

04. The restaurant closes................... midnight.

Inglés Técnico

Info

rmac

ión

sobr

e S

ervi

cios

y E

vent

os

6 Inglés Técnico

05. We usually have lunch......................... 12.30.

06. He leaves for New York..................... Friday.

07. The plane takes off....................... 14.50.

08. He returns....................... March 24.

09. We usually go on holiday.............. the summer.

10. He went to Italy................ February.

12. He goes to work early................... the morning.

13. What were you doing................ 1989?

14. We stay up late........................ New Year’s Eve.

15. ................... Christmas we usually go to see our parents.

16. What are you doing ……………… the weekend?

Preguntas sobre fechas y horarios

Useful expressions to ask about time:

Excuse me, can you tell me the time, please?• What time is it?• What’s the time?• Can you tell me the time?• Do you know the time?• What time is (the movie)?• When is (the tour)?• What time are we leaving?• What time are we arriving?• Can you tell when (the concert) is?• Can you tell me what time (the concert) is?• Do you know when is the bus leaving?•

Conversation 1: Read and practice the conversation.

A: Excuse me. What are the events for this weekend?

B: Well, on Saturday, there is an art exhibit in the city gallery in the morning. In the afternoon,

there is a talk and in the evening there is a good rock concert. On Sunday there is a play.

It's half past... It's quarter past... It's ten to... It's quarter to... It’s seven o'clock. It’s at ten.



ervicios y Eventos

7

Your Turn: Work with a partner and create your own conversation asking about an event and the place. Use Prepositions for times of the day and dates

Conversation 2 :

A: Excuse me. Can you tell me the time, please?

B: Yes, of course. It’s seven o’clock.

A: Thank you.

B: No problem.

Conversation 3:

A: What time is it?

B: It’s half past three.

A: Thanks.


Conversation 4:

A: Excuse me, what time do you serve lunch?

B: We serve lunch from 11:30 to 2:45.

A: Thank you very much.


Conversation 5:

A: When is the tour to Leon?

B: It’s on Friday.

A: What time does the bus leave?

B: At 7:00.

Inglés Técnico

Info

rmac

ión

sobr

e S

ervi

cios

y E

vent

os

8 Inglés Técnico

Your Turn: Work with a partner and ask about time for the different events or services.

Now write the time in numbers:

1. It’s eleven fifty-nine. ___________

2. It’s one- oh- six. ___________

3. It’s half past twelve. ___________

4. It’s a quarter to three. ___________

5. It’s twenty past five. ___________

6. It’s three before ten. ___________

7. It’s six o’clock. ___________

8. It’s eighteen after four. ___________

9. It’s a quarter past ten. ___________

10. It’s twenty before one. ___________

11. It’s two oh – nine. ___________

12. It’s eight thirty-eight ___________

Write questions with When or What time use contractions when possible.

1. A: ______________________________________? B: The play is on Wednesday.

2. A: ______________________________________? B: The concert is at 7:00.

3. A: ______________________________________? B: The talk is on Saturday.

4. A: ______________________________________? B: The restaurant opens at noon.

Conversation 1:

A: Do you want to see a movie tonight?

B: What is it?

A: Moonlight.



ervicios y Eventos

9

B: Maybe. What time?

A: 4:00.

B: Ok. See you at the movie.

Conversation 2:

A: There’s a good play.

B: What is it?

A: Hamlet. Do you want to go?

B: When is it?

A: Tonight at 6:30 p.m.

B: Sorry, I have classes.

Work with a partner and act out a conversation inviting him / her to an event.

Dictation: Listen to your teacher and write the time s/he says in numbers.

1. ______________

2. ______________

3. ______________

4. ______________

5. ______________

6. ______________

7. ______________

8. ______________

Inglés Técnico

Info

rmac

ión

sobr

e S

ervi

cios

y E

vent

os

10 Inglés Técnico

Unidad II: Ubicación de lugares dentro del hotel y ciudad

Vocabulario: Lugares en el Hotel

Places / Workplaces


Store Giftshop Bank Post office

supermarket Shopping center church hotel

Gas station Park Hospital Free way

restaurant Business center sauna Casino



ervicios y Eventos

11

Vocabulary Practice: Where can you do these things? Choose the best place from the box.

post office pet shop bakery library park sports centre record shop newsagents hotel restaurant

a) Mike hasn’t got any food for his dog. ____petshop____

b) Kelly is sleeping in a nice bed. ______________

c) Harry is buying a magazine. ______________

d) Mrs. Harris is walking with her dog. ______________

e) Laura is sending a present to her friend in France. ______________

f) Martin is playing basketball. ______________

g) Mr. and Mrs. Cole are eating Nicaraguan food. ______________

h) Freddy is buying some bread and six cakes. ______________

i) David is reading about the history of his town. ______________

j) Dino is buying a CD for his sister. ______________

Complete these names of places. Use words from the box. (There are two words you don’t use.)

computer library post car trainswimming fast food café bus sports

a) _____________ pool.

b) _____________ station.

c) _____________ shop.

d) _____________ park.

e) _____________ centre.

f) _____________ stop

g) _____________ office.

h) _____________ place

Inglés Técnico

Info

rmac

ión

sobr

e S

ervi

cios

y E

vent

os

12 Inglés Técnico

Preposiciones de lugar

Prepositions of place

Look at the following pictures to learn their meaning:

Conversation: Read and practice the conversations with a partner.

Conversation 1:

A: Excuse me, where is the post office?

B: Go straight, and it’s next to the bank.

C: Thank you!

Conversation 2

A: What’s your address?

B: I live at 34, East 39th Street, New York.

A: And what’s your zip code?

B: My zip code is NY 10061-2134

A: Thank you.



ervicios y Eventos

13

Conversation 3:

A: Hi Sylvia, where’s the fruit juice?

B: It’s in the refrigerator!

A: No, it’s not. It’s not there.

B: Oh, sorry, it’s in the cupboard next to the soda.

A: Thanks. And where is the cereal?

B: Um, on the shelf, I think.

A: Great! Let’s have some breakfast!

Conversation 4:

A: Where do you work?

B: I work in a bank, I’m a secretary. How about you?

A: I’m a shop assistant. I work at the local store.

A: Where’s that?

A: It’s the yellow building on Green Street, next to the clothes store.

Grammar Practice

Complete with one of the following prepositions: in, on, under, in front of, behind, at.

Example: He lives ______ Italy. - He lives in Italy.

1. He works _______ a bank.

A. on B. at C. under

2. The lamp is _______ the table.

A. in B. on C. under

3. I sleep _______my bedroom.

A. at B. on C. in

Inglés Técnico

Info

rmac

ión

sobr

e S

ervi

cios

y E

vent

os

14 Inglés Técnico

4. He lives _______26, Rosewood Street.

A. in B. at C. on

5. She lives _______a farm.

A. at B. on C. behind

6. The store is _______the library.

A. next to B. on C. in

7. The car is _______the house.

A. on B. in front of C. under

8. We eat breakfast _______home.

A. in B. on C. at

9. They swim _______the ocean.

A. in B. on C. next to

10. I live _______Green Street.

A. at B. on C. under

Prepositions of Place

The point itself - in, inside (for something contained), on (the surface), at (at general vicinity).

Higher than a point - over (generally), above (directly).

Lower than a point - under (generally, underneath (close under), beneath, below (directly).

Neighboring the point - near, by, next to, between, among, opposite.

Write the correct preposition of place in each space.

1. I’ll meet you __________ the Statler Hotel.

2. We are still living __________ Bolivar Avenue. We used to live __________ Bolonia.

3. Some of the most expensive stores __________ Managua are __________ Metrocentro.

4. The tax office is __________ the second floor.



ervicios y Eventos

15

Preposition (phrases)

1. We use prepositions to talk about the place where someone or something is. Prepositions are always followed by a noun group, which is called the object of the preposition.

aboveamongatbehind

belowbeneathbesidebetween

ininsidenearon

oppositeoutsideoverround

throughunderunderneath

He stood near the door.

Two minutes later we were safely inside the taxi.

Note that some prepositions consist of more than one word.

There was a man standing in front of me.

The books were piled on top of each other.

2. You can also use prepositions to talk about the direction that someone or something is moving in, or the place that someone or something is moving towards.

acrossalongback todown

intoontoout of

ininsidenearon

pastroundthrough

totowardsup

They dived into the water.

We normally use prepositional phrases to say where a person or thing is, or the direction they are moving in.

We can also use adverbs and adverb phrases for place and direction.

Many words are both prepositions and adverbs.

in between in front of next to on top of

Inglés Técnico

Info

rmac

ión

sobr

e S

ervi

cios

y E

vent

os

16 Inglés Técnico

She turned and rushed out of the room.

3. Many prepositions can be used both for place and direction.

The bank is just across the High Street. {place)

I walked across the room. (direction)

We live in the house over the road. (place)

I stole his keys and escaped over the wall. (direction)

4. We can also use adverbs and adverb phrases for place and direction.

abroadawaydownstairsdownwards

Hereindoorsoutdoorsthere

undergroundupstairsanywhere

pastroundthrough

everywherenowheresomewhere

Sheila was here a moment ago.

Can’t you go upstairs and turn the bedroom light off?

Note that a few noun groups can also be used as adverbials of place or direction.

Steve lives next door at number 23.

I thought we went the other way last time.

5. Many words can be used as prepositions and as adverbs, with no difference in meaning. Remember that prepositions have noun groups as objects, but adverbs do not.

Did he fall down the stairs?

Please do sit down.

I looked underneath the bed, but the box had gone!

Always put a sheet of paper underneath.

Prepositions of place

(made by Carmen Luisa)



ervicios y Eventos

17

Look at the map below and complete the sentences with the correct preposition.

The police station is ______________ the supermarket and the school.

The book shop is ______________London Lane and High street.

The supermarket is ______________the cinema

The museum is ______________the theatre.

The theatre is ______________the cinema and the museum.

The school is ______________Prince’s Street and High Street.

The cinema is ______________the theatre.

The Theme Park is ______________the school.

Directions

Dialogues - Asking for Directions: Read and practice the conversations with a partner.

Conversation 1:

A: Excuse me, where is the post office?

B: It’s next to the bank.

A: Thank you.

Inglés Técnico

Info

rmac

ión

sobr

e S

ervi

cios

y E

vent

os

18 Inglés Técnico


Conversation 2:

A: Pardon me. Could you tell me where the cathedral is?

B: Sure. It’s across from the mall.

A: Thanks a lot.

B: No problem.

Conversation 3:

A: Excuse me. Is there a bank near here?

B: Yes. There’s a bank on the corner.

A: Thank you.

B: At your service.

Conversation 4:

A: Excuse me. Is there a supermarket near here?

B: Yes. There’s one near here.

A: How do I get there?

B: At the traffic lights, take the first left and go straight on. It’s on the left.

A: Is it far?

B: Not really.

A: Thank you.

A: Don’t mention it.

Key Vocabulary Is there a _______ near here? on the corner, on the left, on the right straight on, straight ahead traffic lights Is it far?



ervicios y Eventos

19

Complete the sentences in the gaps.

at the end behind between in in front of next next to on opposite

1.The railway station is at the end of the road, __________ the bank and the library.

2.The bank is at the end of the road on the left-hand side and __________the library.

3.The library is __________ of the road, on the right-hand side and opposite the bank.

4.The post office is on the left-hand side, opposite the cinema and __________to the bank.

5.The concert hall is between the cinema and the hotel __________the right of the street.

6.The shopping centre is __________the town hall and in front of the car park.

7.The police station is the first building on the right, __________ the football ground, opposite

the café.

Inglés Técnico

Info

rmac

ión

sobr

e S

ervi

cios

y E

vent

os

20

8.The football ground is on the right, __________the police station.

9.The café is the first building on the left, __________ the church.

10.The market is __________the middle of the street.

Work with a partner. Ask questions about each of the places in the map. Use the following words and phrases.

Project: Draw a map of a town in the space below. Write the following places on the map.

bank park bus stop restaurant cathedral university supermarket gas station

Inglés Técnico

Unidad I: Vocabulario para Suministros en la habitación.

Con esta unidad el alumno desarrollará la capacidad de:Describir y nombrar los distintos suministros necesarios en las habitaciones del

hotel utilizando el idioma ingles

Inglés Técnico

Sum

inistros en la habitación

1

Unidad I: Vocabulario para suministros en la Habitación

Sustantivos contables y No contables

Count and Non-Count Nouns.

COUNT AND NONCOUNT NOUNSSINGULAR - PLURAL A COUNT NOUN

SINGULAR: a + noun One + nounPLURAL: Noun + S

COUNT NOUN a restaurant – two restaurants

NONCOUNT NOUN moneysome moneya lot of moneymuch moneya little money

A NONCOUNT NOUNPLURAL: A Noncount Noun does not have a plural form.

SINGULAR: Do NOT use a. Do NOT use one.

Look at the following examples, then add your own.

SOME COUNT NOUNS SOME NONCOUNT NOUSa beach music

a restaurant fooda reservation weather

a building raina volcano time

Practice: Look at the italicized words. Underline the noun. Is the noun COUNT or NONCOUNT?

1. COUNT NONCOUNT He works in an travel agency.

2. COUNT NONCOUNT She has some money.

3. COUNT NONCOUNT The street is full of traffic.

4. COUNT NONCOUNT There are many cars in the street.

5. COUNT NONCOUNT I have some information about the city.

6. COUNT NONCOUNT The food is excellent.

Inglés Técnico

Sum

inis

tros

en

la h

abit

ació

n

2 Inglés Técnico

7. COUNT NONCOUNT I like folk music.

8. COUNT NONCOUNT He likes his work.

9. COUNT NONCOUNT Would you like some water with your food?

10. COUNT NONCOUNT Our city has a beautiful beach.

11. COUNT NONCOUNT Would you like some coffee.

12. COUNT NONCOUNT The tourists want to travel today.

13. COUNT NONCOUNT I like apples.

14. COUNT NONCOUNT He loves chocolate.

More practice: Put the words below under the correct heading, as in the examples.

Starter Butter SugarBottle of water Biscuit WaterMilk Tomato Piece of breadGlass of wine Coffee WineRice BreadDouble whisky Pint of beer

Food (count) Drinks (count noun) Food (non-count) Drinks (non-count)

A piece of bread a glass of wine some bread some wine

a____________ a______________ some ___________ some __________

a ____________ a______________ some ___________ some __________

a ____________ a______________ some ___________ some __________


Sum


3

Quantifiers

QUANTIFIERSCOUNT NONCOUNT

Several chairs Ø Several is used only with count nounsA lot of chairs A lot of furniture A lot of is used with both count and noncount nouns

Many chairs Much furniture Many is used with count nouns.Much is used with noncount nouns.

A few chairs A little furniture A few is used with count nouns.A little is used with noncount nouns.

Practice: Work with a partner and correct the mistakes. Some sentences contain no errors. One sentence contains a spelling error.

1. Jack bought several furniture.

2. He bought some chairs.

3. There is many traffic in Managua.

4. There are a few traffic in Carazo.

5. There are much tourists in this hotel.

6. There are a few tickets for the tour.

7. The tourists wants some food.

8. They prefer much hamburgers.

9. They also prefer some sodas, too.

10. There is a lot of places to visit.

11. The tour guide has many things to do in this tour.

12. In the city, there is not much pollution.

SPEAKING:WorkwithapartnerandtalkaboutacityofNicaragua,usequantifierstodescribeit.Includetourist places or attractions, style of life, etc.

Inglés Técnico

Sum

inis

tros

en

la h

abit

ació

n

4 Inglés Técnico

Writing informal emails:

Choose a city in your country or another city in the world that you have visited and really loved. Think of three words or phrases to describe it:

1 ________________________________________________________________________

2 ________________________________________________________________________

3 ________________________________________________________________________

With the same city, think of the beautiful scenery in the city or tourist attractions in the city. Name three of these places:

1 ________________________________________________________________________

2 ________________________________________________________________________

3 ________________________________________________________________________

Is there a good hotel to stay at? What facilities has it got? Swimming pool, restaurant....? Name three good facilities:

1 ________________________________________________________________________

2 ________________________________________________________________________

3 ________________________________________________________________________

Quick revision! How do you start an email? How do you finish an email?

Start: _____________________________________________________________________

Finish: ____________________________________________________________________

Imagine that you are in the city that you chose above. You want your best friend to come and visit you, so you write him/her an email to tell him/her what a lovely place it is, what great things there are to do and a good hotel to stay in. Use your answers in the previous exercises to help you.

Read your partner’s email. Would you like to visit their city?

Practice: Select the correct quantifier.

1. __________ students are in the class?

How many of• How many•


Sum


5

2. I don’t have __________ about the Internet.

much knowledge• many knowledge•

3. Can you give me __________ information?

a little• a few•

4. Wow, what a large __________ of money!

number• amount•

5. __________ time do you have?

How many• How much•

6. I need _______ things for my new house.

a few • a little•

7. I like to take __________ photos.

much• many•

8. Dave wants to have __________ children.

much• many•

There is / There are y Cuantificadores

There is / There are Affirmative Statements

THE SIMPLE PRESENT: YES/NO QUESTIONS / WH-QUESTIONSTHERE + BE + SUBJECT + LOCATION There + be is used to say that something exists

or doesn’t exist in a particular location.There is a river in this city.There are four birds in the three.There is not a drugstore near here.

Notice: The subject follows be:There + is + singular nounThere + are + plural nounNegative Statement:THERE + BE + NOT + COMPLEMENT.

Inglés Técnico

Sum

inis

tros

en

la h

abit

ació

n

6 Inglés Técnico

THE SIMPLE PRESENT: YES/NO QUESTIONS / WH-QUESTIONSThere’s a bird in the three.There’re four birds in the three.There isn’t any antique store near here.

Contractions:There + is = there’sThere + are = there’reThere + is + not = There isn’t / There’s notThere + are + not = There aren’t.

1. Use there IS for singular nouns (one item). 2. Use there IS for non-count items(group nouns). 3. Use there ARE for many items (plural nouns).

There is a spider on the wall. There is milk on the floor. There are pencils on my desk

Grammar Practice: Read the sentence, then complete with is or are.

1. There ___________ many tourist attractions in this country.

2. There ___________ a fort in Leon.

3. There ___________ a zebra in the grass.

4. There ___________ lions in the zoo, too.

5. There ___________ many baby lions near their parents.

6. There ___________ a bird next to the tree.

7. There ___________ many monkeys in the trees.

8. There ___________ an elephant in the zoo.

9. There ___________ some water in the lake near the elephants.

10. There ___________ birds in the zoo.

11. There ___________ many people visiting the animals today.

12. There ___________ many children, too.

13. There ___________ a gorilla in the tree.

14. There ___________ some grass under the tree.

15. There ___________ two cathedras in the city.

16. There ___________ many beaches on the pacific coast.


Sum


7

17. There ___________ a beautiful waterfall.

18. There ___________ many sharks in the aquarium.

19. There ___________ an art gallery near here.

20. There ___________ lots of restaurants.

Read and practice the conversations.

Conversation 1:

Receptionist : Good morning. I’m Francis. How may I help you?

Customer : Good morning. I’m Jim Bark and I need information about this hotel.

Receptionist : Of course sir. This is a comfortable and nice place to rest. There are ten suits, 120 single rooms and 112 double rooms.

Customer : Is there a swimming pool?

Receptionist : Yes, there is. In fact, there are two swimming pools.

Customer : What another facilities does it have?

Receptionist : There is a fitness center, there are two restaurants, there is a boutique, and there is also a disco.

Customer : Great. I want to make a reservation for a weekend.

Conversation 2:

Receptionist : Good morning sir. How may I help you?

Tourist : I don’t want to stay inside today. I want to go to an interesting place. Can you suggest me somewhere to spend a Saturday?

Receptionist : Of course. Well, There are many places near here you can go. There is a beautiful beach at one kilometer from here. There are many restaurants near the beach.

Tourist : Sounds great. I need to buy a bathing suit.

Receptionist : You can buy one at the boutique here at the hotel.

Tourist : Thank you very much.

Inglés Técnico

Sum

inis

tros

en

la h

abit

ació

n

8 Inglés Técnico

Your Turn: Work with a partner to act out a conversation between a tourist and a receptionist by saying the different tourist attractions in the city.

Negative Statements

Oral Practice : Practice making the following sentences into negative.

a) There’s a cafe in the square.

b) There are some good galleries in the town.

c) There’s a museum near here.

d) There are some nice restaurants in the town.

e) There’s a castle near the square.

f) There are some big department stores in Blue Street.

g) There is a luxurious hotel in the town.

h) There is shampoo in the bathroom.

i) There are sharks in the beach.

j) There’s a mall next to the hotel.

THERE + BE: YES / NO QUESTIONSQUESTIONS SHORT ANSWERS

Are there any tourist attractions in Nicaragua?

Is there any milk in the refrigerator?

Yes, there are.

No, there isn’t.

THERE + BE: WH- QUESTIONS

How many hotels are there in the city?

How many volcanoes are there in here?

There are three hotels.

There is only one volcano

Practice: Complete the sentences with there isn’t, there aren’t, is there, are there or there’s.

a) __________a big supermarket near here? d) No, __________a bus stop on this street.

b) No, __________ any cinemas in the town. e) __________ any restaurants near here?

c) __________a cash point in the square? f) Yes, __________ an Italian restaurant in the square.

g) No, __________ a Chinese restaurant in the town. h) __________ any good markets near here?


Sum


9

VocabularyPractice:Youareinanewtown.Writefiveplacesyouwanttovisit.

a) ___________________

b) ___________________

c) ___________________

d) ___________________

e) ___________________

Pair Up Practice: Work in pairs, ask and answer questions.

For example:

A: Is there a museum in the town?

B: Yes, there is a museum.

A: Is there a nice restaurant?

B: No, there isn’t a nice restaurant.

Now change. Student B asks questions and Student A answers.

Speaking: Describing places. Prepare an oral presentation describing a tourist place in Nicaragua. Use there is, there are, and vocabulary for tourist attractions and geographic nouns.

Complete the sentences with a word or phrase from the box.

a) __________ a famous Nicaraguan restaurant in the city.

b) __________ a lot of modern hotels in Nicaragua.

c) There are __________ of beautiful beaches on the pacific coast.

d) __________ a lot of cinemas in Managua.

e) __________ a great department store in Metrocentro.

f) There are __________ beautiful landscapes in this country.

There are (x2) there’s (x2) a lot some

Inglés Técnico

Sum

inis

tros

en

la h

abit

ació

n

10 Inglés Técnico

ome / Any

COUNT AND NONCOUNT NOUNSStatement: (a) Alice has some money. Use SOME in a statement.

Negative: (b) Alice doesn’t have any money. Use ANY in a negative sentence.

Question (c) Does Alice have any money?(d) Does Alice have some money?(e) I don’t have any money. (non-count noun)(f) I don’t have any matches. (plural count nouns)

Use either SOME or ANY in a question.ANY is used with non-count nouns and plural count nouns.

Grammar Practice: Complete the sentences with SOME or ANY.

1. I have _________ money.

2. The tourist have ____________ questions.

3. The city has ____________ tourist attractions.

4. The city doesn’t have _____________ river.

5. The hotel has ___________ stores.

6. Do you have __________ questions?

7. We don’t have _________ reservations yet.

8. Does the hotel have __________ bank?

9. There are ____________ beautiful flowers in the garden.

10. Do you have __________ problem?

Practice: Fill in the blanks with SOME or ANY.

1. A: I’d like _______________ fish, please.

B: I’m afraid we haven’t ___________ fish, but we do have _________ excellent grilled sardines.

2. A: Would you like __________ wine with your meal.

B: No, thank you. I don’t want __________ wine. Do you have ____________ mineral water?

3. A: Do you have ___________ special dishes for children?

B: No, I’m sorry, we don’t have ___________. But we have ____________ French fries.


Sum


11

4. A: Do you have __________ pâté?

B: Yes, we have ____________ mushroom pâté. Would you like ___________?

5. A: Would you like ____________ cheese?

B: No, thank you, I don’t want ____________ dessert, but I would like __________ coffee.

Your Turn: Work with a partner. Student A is a waiter in a restaurant, Student B is a customer. Take roles taking and order some food. Use some and any in your conversation. Practice and act it out for the rest of the class.

Practice: Complete the sentences with THERE ISN’T MUCH, IS THERE MUCH?, THERE AREN’T MANY, ARE THERE MANY?

Example: There isn’t much wine in your glass. Have some more.

1. _______________ people in this restaurant this evening. Is something going on in town.

2. _______________ noise in the rooms at the front of the hotel?

3. Hurry up, _______________ time before the first guests arrive for lunch.

4. I see you have 20 TV channels. _______________ interesting programs to watch?

5. It’s just a small hotel. _______________ rooms.

6. _______________ fast food restaurants where you come from?

7. _______________ ice in the water jug. Could we have some more?

8. We’d better order some more vegetables. _______________ celery.

Oral Practice: Use THERE IS / ISN’T, THERE ARE / THERE AREN’T + A LOT OF, MUCH, MANY, to change the sentences.

Example: That hotel has over 500 rooms.

There are a lot of rooms in that hotel.

1. Your wine glass is nearly empty.

2. We only have five or six guests in the hotel.

3. The hotel safe has more than $30,000 in it.

4. There are more than 3 cinemas in town.

Inglés Técnico

Sum

inis

tros

en

la h

abit

ació

n

12

5. Information about what’s on town is hard to find.

6. The gym in the basement is full of equipment.

7. The line of taxis outside the hotel is always long,

Make notes about the following places. Use these words and phrases.

• there’s / there are

• some / a lot of

• nice / good / beautiful / big / great / modern

a) My favorite restaurant

b) My favorite market

c) My favorite museum or gallery

d) My favorite beach

e) My favorite natural resource.

Tell your partner about each place.

Look at the picture and describe the picture. Use There is, There are, There isn’t or There aren’t, some, any, a, an and count or non-count nouns.

Inglés Técnico

Unidad I: Solicitud a las demandas de los clientes.

Con esta unidad el alumno desarrollará la capacidad de:Utilizar las habilidades y destrezas del idioma ingles para dar respuesta a solicitudes

y servicios al cliente

Inglés Técnico

Atención a solicitudes de los clientes

1

Unidad I: Información de Lugares Turísticos

Presente Continuo

The Present ContinuousUse the Present Continuous to talk about actions in progress now.

They’re serving customers.

Form the present continuous with a form of BE and the Present Participle

He is working.

Make negative statement with NOT. I’m not working today. Some statements in the present continuous describe activities over a period of time.

We aren’t driving to work this week.

Conversation: Read and Practice the conversation with a partner.

Guest : I’ll be checking out this morning. Can you prepare my bill, please?

Reception : It’s all ready for you, madam.

Guest : Oh good, then I’ll settle it now.

Reception : How are you paying, madam?

Guest : I’d like to pay by credit card. Is that OK?

Reception : Certainly, madam. Here you are.

Guest : This all looks OK. Is service included?

Reception : Yes, service and Value Added Tax are included in the total. Would you just sign here, please?

Guest : Fine, here’s my card.

Receptionist : And now your signature again here. Thank you. Here’s your receipt.

Inglés Técnico

Ate

nció

n a

solic

itud

es d

e lo

s cl

ient

es

2 Inglés Técnico

THE PRESENT PARTICIPLEEND OF VERB → -ING FORM

Rule 1: A CONSONANT + E → Drop the –e and add –ing.Smile → smilingWrite → writing* Exception: DO NOT double w, x, and y.

Rule 2: ONE VOWEL + ONE CONSONANT → Double the consonant and add –ing.Sit → sittingRun → running

Rule 3: TWO VOWELS + ONE CONSONANT → Add –ing DO NOT double the consonant.Read → readingRain → raining

Rule 4: TWO CONSONANTS→ Add –ing DO NOT double the consonant.Stand → standingPush → pushing

answer ______________ send ______________ look ______________bite ______________ shine ______________ pay ______________call ______________ sign ______________ plan ______________camp ______________ sing ______________ put ______________clap ______________ sleep ______________ rain ______________come ______________ smile ______________ ride ______________count ______________ sneeze ______________ ring ______________cry ______________ snow ______________ run ______________

cut ______________ stand ______________ fix ______________

dance ______________ stop ______________ fly ______________do ______________ study ______________ get ______________

draw ______________ swim ______________ have ______________dream ______________ take ______________ hit ______________drink ______________ wait ______________ keep ______________

eat ______________ wear ______________ say ______________

hurt ______________ win ______________ see ______________

join ______________ write ______________ ______________



3

Complete the sentences using am/is/are and one of the verbs below in their present participle form.

wash cook play build swim

snow have watch come do

1. I can’t talk now. I _________________ the dishes.

2. Listen to Jim. He _________________ the guitar.

3. It _________________ so we can go skiing.

4. Look at Jill. She _________________ in the river.

5. They _________________ a new house in our neighborhood.

6. Someone _________________. I can smell the food.

7. Hurry. The bus _________________.

8. They _________________ their exercises so they can lose weight.

9. I can’t answer the phone. I _________________ a shower.

10. Jose and Carlos _________________ the football on TV.

Expressions of time

at the moment now

today this week

this month tomorrow next week currently

temporarily

Inglés Técnico

Ate

nció

n a

solic

itud

es d

e lo

s cl

ient

es

4 Inglés Técnico

Questions

THE PRESENT CONTINUOUS: QUESTIONS

QUESTION SHORT ANSWER + (LONG ANSWER)

BE + SUBJECT + -ING Is Mary sleeping? Are you watching TV?

Yes, she is. / No, she isn’t.

Yes, I am. / No, I’m not.

Q-WORD + BE + SUBJECT + -ING

Where is Mary sleeping?

Why are you watching TV?

She’s sleeping on the sofa.

I’m watching TV because I like this program.


A: Hello?

B: Hi, Karla. This is Marta. How are you?

A: Oh, hi Marta. Fine, thank you. How are you doing?

B: Fine thanks. Are you busy?

A: Well, I’m cooking lunch right now. Can I call you back?

B: Sure. No problem.

Complete the sentences with the correct form of the present continuous. Use the verbs in parentheses.

1. A: What ________________________________? (you/do)

B: I _____________________ breakfast. (cook)

2. A: Where ________________________? (you/go)

B: I __________________ to work.

3. A: Who ________________________ to? (she/talk)

B: She __________________ to her mother.



5

4. A: What are they doing now?

B: They ___________________ soccer. (play)

Look at the picture below. Make a description of what you see in it. Use the present progressive in your sentences, and a dictionary if necessary.

Inglés Técnico

Ate

nció

n a

solic

itud

es d

e lo

s cl

ient

es

6 Inglés Técnico

Pronunciación de verbos Regulares en el Pasado

The Simple Past of Regular and Irregular verbs.

The Past Tense of Be

Use WAS with I, She, He, It. I was at the party last night.

Use WERE with You, We, They. They were there, too.

Look at these sentences with be. She was not (wasn’t) home last night. Sarah and Alex were not (weren’t) at the game.

The past form of There Is is There Was. The past form of There Are is There Were. There was a party last night. There were a lot of people at the party.

Look at these questions with be. Were you late? Yes, I was. Were they at a party? No, they weren’t. Where were you last night? I was at home.

Conversation: Read and Practice the conversation.

A: So how was your trip to Selva Negra?

B: It was wonderful. We were very happy.

A: How was the weather?

B: It was cloudy and cool.

Your Turn: Ask a classmate about a trip s/he went, ask about the weather, the food, the people, the weather, the place. Use the simple past of BE.

Grammar Practice: Complete the sentences with was or were.

a) Diana, Princess of Wales _______ a princess and a fashion icon.

b) Gianni Versace _______ a fashion designer.



7

c) The Beatles _______ a famous pop group.

d) My friends _______ good singers at school.

e) I _______ a good student at my school.

f) Bob Marley _______ a reggae singer.

g) George and Kate _______ in Australia last year.

h) Abba _______ a famous pop group.

Choose a well-known person from history. Write sentences about him/her using the words below.

a) _______ was born on _______.

b) _______ was famous for _______.

c) _______ was good at _______.

d) _______ was married to _______.

e) _______ was friends with _______.

Read your sentences to your partner. Your partner guesses the person.

Oral Practice: Work with a partner and say the following sentence in negative. Use contractions. Then switch roles.

a) I was happy at the tour.

b) Dan and Elsa were in the tour.

c) Yasmin was a good tour guide.

d) Oliver was my best friend.

e) Janie and Bernard were at the hotel last night.

f) Carole was late this morning.

g) The mountains were beautiful.

Inglés Técnico

Ate

nció

n a

solic

itud

es d

e lo

s cl

ient

es

8 Inglés Técnico

Spelling Practice: Write the past simple form of each verb in the box.

live _____________ plan _____________decide _____________ ask _____________

call _____________ travel _____________

work _____________ open _____________paint _____________ walk _____________want _____________ visit _____________study _____________ jog _____________watch _____________ help _____________

play _____________ listen _____________

THE SIMPLE PAST TENSE: USING –ED (Regular Verbs)

Simple Present:Simple Past:

Simple Present:

(a) I walk to work every day.(b) I walked to worked yesterday.

(c) Ann walks to work every day.

(d) Ann walked to worked yesterday

Verb + -ed= the simple past tense.

IYouHe

She + verb + -edIt

WeThey

SPELLING OF –ED VERBS

END OF VERB → -ED FORMRule 1: End of verb: A consonant + e → Add –d

smile → smilederase → erased

Rule 2: One vowel + one consonant * → Double the consonant, add –ed.

stop → stoppedrub → rubbed* Do not double x, w, y.

Rule 3: Two vowels + one consonant → Add –ed; Do not double the consonant.

rain → rainedneed → needed



9

Rule 4: Two consonants → Add –ed; Do not double the consonant.

count → countedhelp → helped

Rule 5: Consonant + -y → change –y to –i, add –ed.

study → studiedcarry → carried

Rule 6: Vowel + -y → Add –ed; Do not change –y to –i.

Play → playedEnjoy → enjoyed

stop ____________ trick ____________rain ____________ dance ____________

dream ____________ earn ____________

stay ____________ open ____________worry ____________ close ____________enjoy ____________ enter ____________like ____________ taste ____________pay ____________ cry ____________

plan ____________ learn ____________reply ____________ sign ____________point ____________ ask ____________end ____________ visit ____________wait ____________ cook ____________date ____________ arrive ____________

PRONUNCIATION OF –ED: /t/, /d/, and /id/

Final –ed has three pronunciations: /t/, /d/, /id/.

End of verb Simple Form Simple Past Pronunciation

Voiceless a) help helped → help/t/ laugh laughed → laugh/t/ guess guessed → guess/t/

• Final –ed is pronounced /t/ if a verb ends in a /p/, /t/, /s/, /f/, /sh/, /ch/.

Voiced b) rub rubbed → rub/d/ live lived → live/d/ seem seemed → seem/d/

• Final –ed is pronounced /d/ if the simple form of the verb ends in a voiced sound: /b/, /g/, /l/; /m/, /n/, /r/, /v/, /w/, and vowels; as in (b).

Inglés Técnico

Ate

nció

n a

solic

itud

es d

e lo

s cl

ient

es

10 Inglés Técnico

PRONUNCIATION OF –ED: /t/, /d/, and /id/

Final –ed has three pronunciations: /t/, /d/, /id/.

End of verb Simple Form Simple Past Pronunciation

-d or –t c) need needed → need/id/ want wanted → want/id/

• Final –ed is pronounced /id/ if a verb ends in the letters “d” or “t”, as in (c).

Oral Practice: Work with a partner and read aloud the following words.

walked coughed stoppederased finished invitedwashed smiled rained

visited counted rememberedtouched folded kissedwaited shave addedhelped arrived jog

El pasado simple de verbos regulares e irregulares

PAST TIME EXPRESSIONS

Yesterday is used with morning, afternoon and evening.

Last is used with night, with long periods of time (week, month, year), with seasons (winter, summer, etc.), and with days of the week.

Ago Means “in the past”. It follows specific lengths of time (e.g., two minutes + ago, five years + ago).

YESTERDAY LAST AGO

yesterday yesterday morning yesterday afternoon yesterday evening the day before yesterday

last nightlast weeklast weekendlast monthlast yearlast springlast summerlast falllast winterlast Mondaylast Tuesdaylast Wednesdayetc.

five minutes agotwo hours agothree days agoa (one) week agosix months agoa (one) year ago



11

Grammar Practice: Complete the following statements with yesterday, ago, last.

1. I went to a trip two days _____________.

2. Rosa and Felix were at the movies ___________ night.

3. The restaurant was closed _____________ afternoon.

4. I arrive to this city twenty years ___________.

5. It rained in this city an hour _________.

6. I was in Rivas ____________ weekend.

7. I visited my aunt and uncle ___________ winter.

8. Carmen was out of town __________ week.

9. Ali played with his children ___________ evening.

10. Roberto walked to the hotel _____________ afternoon.

Some IRREGULAR VERBSSimple Form Past Form Simple Form Past Form

Awake Awoke Draw Drew Be Was / Were Drink Drink Become Became Drive Drove Begin Began Eat Ate Bite Bit Fall Fell Blow Blew Feel Felt Break Broke Fight Fought Bring Brought Find Found Build Built Fly Flew Burn Burned / burnt Forget Forgot Buy Bought Get Got Catch Caught Give Gave Choose Chose Go WentCome Came Grow Grew Cost Cost Have Had Cut Cut Know Knew Dig Dug Lend Lent Dive Dived / Dove Make Made Do Did Pay Paid

Inglés Técnico

Ate

nció

n a

solic

itud

es d

e lo

s cl

ient

es

12 Inglés Técnico

Affirmative Statements

Oral Practice: Change the following verbs to the past. Use the past time expressions.

1. I get some mail every day.

2. They go downtown every day.

3. We have lunch every day.

4. I do exercises in class every day.

5. I eat breakfast every morning.

6. I get up at seven every day.

7. She is at the beach.

8. They visit many tourist places.

9. I come to school by bus.

10. The ticket cost C$50.00.

11. He drives to work every day.

12. They pay by credit card.


A: So how was your vacation?

B: It was so exciting.

A: Really? Where did you go?

B: We went to a nice beach.

A: So, what did you do?

B: We went snorkeling; we took many pictures of the beach, we relaxed a lot.

A: How about the weather?

B: It was sunny and a little scorching, but we enjoyed it a lot.



13

Negative Statements

The Simple Past: Negative

Subject + DID + NOT + Main Verb

a) I did not walk to school yesterday.b) You did not walk to school yesterday.c) Mario did not eat lunch yesterday

I You She He + DID NOT + main verb* It (simple form) We They

d) Incorrect: I did not walked to school yesterday. Notice that the simple form of the main verb is used with did not.

e)Correct: I didn’t walk to school yesterday. Negative Contraction:Did + not = Didn’t

Grammar Practice: Put the verb in brackets in the past simple to complete the story.

When I (arrive) _______ at Adam’s house he wasn’t at home. I (wait) _______ twenty minutes for Adam and then he (arrive) _______. Adam (move) _______ to his new house two years ago. He (like) _______the beautiful countryside near to his house. We (play) _______tennis in the park in the afternoon. Adam (cook) _______the dinner. It was delicious! In the evening we (listen) _______to jazz music.

Look at the verbs in the box. Work with a partner and write a simple story using eight of the verbs in the past simple.

want ask move start finish live play work cook close talk arrest listen walk

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

Write a paragraph about a past experience or choose one from the list.

your first day at college or school• your first English lesson• your last trip• your last good party• ________________________________________________________________________

________________________________________________________________________________________________________________________________________________________________________________________________________________________

Inglés Técnico

Ate

nció

n a

solic

itud

es d

e lo

s cl

ient

es

14 Inglés Técnico

Use was/were and time expressions. Read your paragraph to your partner.

Choose three of the time expressions below. Tell your partner where you were.

last night last month last year five months ago two days ago a week ago

Example:Iwasonholidayfivemonthsago.

Correct the mistake with the past simple in each of the sentences.

a) I was sick yesterday. I go to the doctor’s.

b) I see the thief go into the house.

c) My sister buyed me a new watch for my birthday.

d) Emma haved fruit for breakfast this morning.

e) Georgia taked a photo of the beautiful lake.

f) Euan find the camera next to the chair.

g) My brother win £40 in the lottery last week.

h) Owen lose his bag on the bus.

Questions: Yes / No questions WH- questions

Reorder the words to make questions.

a) were / you / Where / yesterday / afternoon?

_________________________________________________________________

b) they / Were / at / school /happy?

_________________________________________________________________

c) favourite / was / your / Who / teacher?

_________________________________________________________________



15

d) we / Were / good / students?

_________________________________________________________________

e) was / school / your / Where?

_________________________________________________________________

f) name / What / his / was?

_________________________________________________________________

g) you / were / Where / last week?

_________________________________________________________________

h) the / lesson / Was / interesting?

_________________________________________________________________

Writing: Write a paragraph about a past experience, then tell to your partner about it.

Questions ……..?

Ask a different classmate each of the questions. Make notes of their answers.

a) Where were you yesterday evening?

b) What was your favourite trip?

c) Where were you yesterday morning?

d) How old were you in 2000?

e) Who was your best friend at school?

f) Where were you born?

g) Where were you a week ago?

Ask your partner the questions. Your partner answers Yes, I did/No, I didn’t …

a) Did you eat breakfast this morning?

b) Did you come to the English class by bus or car?

c) Did you get up early this morning?

Inglés Técnico

Ate

nció

n a

solic

itud

es d

e lo

s cl

ient

es

16 Inglés Técnico

d) Did you use a computer yesterday?

e) Did you watch TV last night?

f) Did you go to a restaurant last weekend?

g) Did you cook your dinner last night?

h) Did you have coffee this morning?

Work with a partner. Write four things that were in the news last week.

a) ______________________________________________________________

b) ______________________________________________________

c) ______________________________________________________

d) ______________________________________________________

Write a short news story for each of them below. Use regular and irregular past simple verbs.

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

__________________________________________________________________________

Find another pair and read them your stories

Askotherstudentsintheclassfivequestionsinthepastsimple.UseyourmodelsfromEx.2

to help you write complete questions in each box.

WH-Question about sports

A question about travel

Yes/No question about TV

WH-Question about a holiday

Yes/No question about music

Student AStudent BStudent CStudent DStudent E



17

Find the irregular past forms of the following verbs in the word searcher. The answers go up

and down in these directions:

Have do go make break take see catch put give can eat

A C E M G H J D K GP Q A O S T I V A LO D E U Z D W V N ME A J T G Y E X P CX Y B B H W A S OH Z R R T U T A Q UA A O K M P W E S LD K E E T A R E T DE H J F E C D W N VL K K O O T A X Z T

Nowusetheirregularpastformsabovetofillinthegaps.

1 He _ _ _ fish and salad for dinner last night.

2 They _ _ _ _ a cake for their mother’s birthday.

3 She _ _ _ _ a book on the bus to work.

4 We _ _ _ _ to Rivas on holiday last year.

5 I _ _ _ my coat in the cupboard

6 He _ _ _ _ his wife some flowers to say sorry.

7 She _ _ _ _ _ _ the bus to school last week.

8 I _ _ _ some beautiful places on holiday.

9 She _ _ _ a beautiful baby girl on Friday.

10 He _ _ _ _ _ the World Record for goal scoring in one match.

11 _ _ _ you go to the rock concert?

12 I _ _ _ _ _ speak English when I was younger.

Inglés Técnico

Unidad I: Dinero, Pago, Tipos de Monedas

Con esta unidad el alumno desarrollará la capacidad de:Realizar la venta y formas de cobro utilizando WILL y BE GOING TO en sus formas

simples en inglés

Inglés Técnico

Venta y Cobro

1

Unidad I: Dinero, Pagos, Tipos de Monedas

Proceso de venta y cobro

Vocabulary: Money and Payment

A.T.M. Automated Teller Machine; cash dispenser

Banknote Piece of paper Money Borrow Obtain money which must be returned Broke (to be) To have no Money Budget Amount of money available or needed for a specific use Cash Coins or bank notes (not checks); actual money paid, not credit Cash dispenser Automatic machine from which a bank customer may withdraw money Cashier A person dealing with cash transactions in a bank, shop, etc. Cheque/check Written order to a bank to pay the stated amount from one's account Coin A piece of metal used as money Currency The money used in a country Debt Money owed by one person to another Deposit Sum payable as a first installment on a purchase; money placed in an ac-

count in a bank Donate Give money especially to charity; make a donation Exchange rate The rate at which one currency can be exchanged for another Fee Payment made to a professional person (doctor, lawyer, etc.) Interest Money paid for borrowing or investing money Invest To put money into business, property, etc. in order to earn interest or profit Legal tender Currency that cannot legally be refused as payment Lend Give or allow the use of money which must be returned with interest Loan Sum of money to be returned with interest Owe To be in debt to somebody; to owe money to somebody Petty cash Small amount of cash available for everyday expenses Receipt Written statement that money has been paid Refund Pay back money received; reimburse Tip Small sum of money given to a waiter, taxi driver, etc. Withdraw Take money from a bank account

Inglés Técnico

Vent

a y

Cobr

o

2 Inglés Técnico

Read and Practice the following conversations with a classmate.

Conversation 1:

A: Good afternoon. Are you ready to order?

B: Yes, I would like a cheese burger and iced tea, please.

A: For you madam?

C: I’d like a hamburger and French fries, and a soda.

A: Anything else?

C: That’s all for now. Thanks.

B: Can you bring me the bill, please?

A: Sorry, sir. You have to pay in the cashier’s window.

B: OK.

Conversation 2:

A: Would you like any duty-free, madam?

B: Oh yes, I’d like to buy some perfume. Do you have any I’Eau d’Issey?

A: Yes, I think I do. I’ll just get it for you. Here you are.

B: How much is it?

A: Let’s see. It’s the fifty milliliter bottle so that’s twenty-nine pounds fifty, madam.

B: Can I pay in dollars?

A: Certainly, madam. But we only give changes in cordobas.

B: Oh, That’s OK.

A: So that’ll be forty-three dollars and thirty cents.


Venta y Cobro

3

Verbs: Action verbs

Read and practice the following verbs:

Pay Do

Buy Exchange

Change Deposit

Stay Fill

Work Sign

Withdraw

Types of Currency

Dollar Euro Cordoba yen peso

Conversation: Read and Practice the conversation.

A: May I help you?

B: Yes. I’d like to change some euros into pesos?

A: All right. How much money will you change?

B: What’s the today’s exchange rate?

A: Let’s see. Oh. It’s 10.12 today.

B: OK. I’ll change $120 dollars, please.

A: Can I see your ID?

Practice the conversation with a partner. Use your own words.

Inglés Técnico

Vent

a y

Cobr

o

4 Inglés Técnico

Payment Method

Bill Coins Credit card The bill

Check Traveler’s check cash ATM Card

Present Continuous with Future meaning

Read the following speech of a tour guide.

Good morning every one. I’m your tour guide. I’m so happy you are coming with me today on a tour of Managua. We are leaving in just a few minutes.

First, I’m taking you to see the most important places in the city: Acahualinca’s footprints, tiscapa, and National Palace. Then we are going to a really nice and excellent restaurant for lunch. After that I am taking you to see other interesting tourist sights. This evening we are going to a disco and I hope you have some nice time. Enjoy your trip and welcome to Nicaragua.

Your Turn: Imagine you are a tour guide and prepare a short speech for a group of tourist you are taking to a city in your country. Use the present continuous to talk about the future.

Use the Present Continuous with a future time expression to show future actions.

I am visiting my relatives this weekend. I’m not working this Friday. Are you staying in the hotel for your vacations? Yes, I am. Where are they doing this Saturday? They’re climbing the mountain.


Venta y Cobro

5

Shopping. Put each of the following words or phrases in the correct gap.

Tag label cashier bargain receipt exchange take backtry on fit advice shop assistant credit card check select cash refund size sale

If you want to go shopping there are a number of things you have to consider. If you would like to find a ____________ you should make sure to go to a ____________The only problem with a sale is that it is sometimes hard to ____________something once you buy it. Many stores also refuse to give a ____________on anything you have bought. If you are looking for clothes, make sure to ____________check the ____________to make sure that it is a good ____________Another good idea is to look at the ____________and ____________to see instructions for washing, etc. It’s always a good idea to also ask the ____________for ____________Finally, when you go to the ____________you can usually pay by ____________or ____________if you don’t have the ____________. Never forget to get the ____________.

Be Going to y Future with WILL

Read and Practice the following conversations

Conversation 1:

A: When will you take your vacation this year?

B: I’ll go to Corn Island.

A: Really? That sounds great. How will you get there?

B: By plane. It’s a long trip but I have plenty of time.ç

A: oh, how long will you stay there?

B: For a week.

A: Wow! Where will you stay?

Use will or will not plus the base form to talk about the future.

I don’t think it will rain today. It will not rain tomorrow either.

Contract will to ‘ll. Contract will not to won’t.I’ll be at the party, but Dorothy won’t.

Inglés Técnico

Vent

a y

Cobr

o

6 Inglés Técnico

B: At a little hotel near the city.

A: Sounds wonderful.

Conversation 2:

A: We will have our tour to Granada city.

B: What time will we leave the hotel?

A: At seven. We will have breakfast in the hotel first, then we will wait for the bus. And we will

drive to Granada. So you will be ready to leave at seven.

B: What will do there?

A: You will visit the city, see the cathedral and churches, later we will go to Granada little

islands.

Work in pairs and create a conversation with your partner. Act out the conversation for the rest of the class.

Questions

Look at the pictures: Work with a partner and ask and answer questions about the activities you will do in atour.Practiceaffirmativeandnegativeanswers.Useyourdictionaryifnecessary.

Use will or will not plus the base form to talk about the future.

I don’t think it will rain today. It will not rain tomorrow either.

Contract will to ‘ll. Contract will not to won’t.I’ll be at the party, but Dorothy won’t.


Venta y Cobro

7

Ex: Will we play golf?

Yes, you will. / No, you won’t.

protocolo de bienvenida. información sobre servicios y...

Documents