RESULTS. BY THE NUMBERSG U A R A N T E E D .7 Fo r M o r e D e t a i l s C o n t a c t O u r D e p l o y m e n t Te a m : 8 8 8 . 7 5 2 . 7 0 7 0

www.sbtionline.com support@sbtimail.com Toll-Free: 888.752.7070 Phone: 512.353.7489 Fax: 512.353.74888Sigma Breakthrough Technologies, Inc. 2005

Six Sigma Process Design (SSPD)

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Process Design ExcellenceSix Sigma and Lean process improvement methods offer the ability to optimize an existing process to the limits of its capability. But when you need to design a new process or service capable of meeting new performance required by the customer, Six Sigma Process Design (SSPD) brings you excellence by design.

Appropriate for either designing a process from scratch or redesigning an existing process, SSPD can be applied to services as well as manufacturing processes. SBTI’s SSPD roadmap and tools will give you a step-by-step method for building processes that consider all of the key factors to the success your business:

Customer requirements User needs

Subsystem planning Measurement systems

Robust design Process complexity

Process velocity Control systems

Benefits for the Student and the BusinessIn this course, participants will explore the problems of creating and designing a process starting with capturing the voices of customers and stakeholders. Driven by the key customer requirements, process design or redesign (when an existing process already exists but needs to be fundamentally re-engineered) is explored next. Then process functional analysis is explored to define the fundamentals of the process and remove non-value-added steps from the beginning.

A roadmap for process design/redesign is developed so that by using SSPD companies have the capability to ensure crucial “first time right” delivery that can make or break customer and user confidence. By following this roadmap, your business will be able to:

Deliver high quality performance from new areas of your business

Ensure that your new processes leverage and reflect all user needs

Design Six Sigma into your new or redesigned processes

The Six Sigma Process Design (SSPD) Roadmap(Six Sigma Process Design can be delivered as a full Six Sigma course or as a supplement to Green Belt or Black Belt training).

Six Sigma Process DesignDuration:

5 Days

Who Should Attend:

Business/Service Green Belts

Black Belts and Master

BlackBelts (attend the MBB

elective version)

Key Topics:

Image/Requirements

KJs

Kano Analysis

QFD

Concept Generation

Concept Selection

Process Functional Analysis

Process Design

Benefits:

Designing Processes and

Services that meet or exceed

customer and user needs

Define Measure

Conceptualize

Is thisprocess

new?

Has thecurrentprocessreached

entitlement?Analyze Improve Control

YesYes

Design Optimize