standard chatered bank final report

MIS of Standard Chartered

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LETTER OF TRANSMITTAL 02nd April, 2011

Sir Jawad Bhatti

Course Instructor, Management Information System

Szabist University

Karachi. Sir

We here with present our “Term Report” authorized by you as a requirement for this course.

In this report, we have tried to provide Management Information System of “Standard Chartered Bank”

We hope we have covered all that was required for the report.

If there be any clarification demanded, we would appreciate a call from you.

Sincerely,


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Mahwish M.BashirMisbha M.BashirSyed Ali KamranKashif Khawaja


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PREFACE

We student of BA/BS II (A) and this was the

first time we have got a chance to explore

our research knowledge and skills that we

have learnt so far in our University. Although

this was a practical and theoretical work, so

we faced many difficulties and confusions at

many stages of this report. We worked hard

and we were Keen to make this project the

best in term of material and quality.

Although we not professionals but we have

given our best efforts to present this project

as much professional as we can. We have

learnt a lot from this effort, we have got a

chance to work on MS WORD and we have

learnt a lot using MS WORD. We explored

WORD deeply and got many new things to

learn. Thanks to the Almighty Allah who

enabled us to complete this project

successfully.

ACKNOWLEDGEMENT

“Life is a journey; it's not the years in your life that count.

It's the life in your years.”

But Life can’t be completed without the support of many people.

First and foremost, we would like to thank Almighty ALLAH for guiding us and helping us in every path of our life, even in the smaller material things like this report.

We also thankful to our parents for their unconditional love and support in whatever we do.

A special mention goes out to all those people who gave us a part of their valuable time to fill up the questionnaires hence enabling us to conduct the research survey.

And last, but not the least, we would like to convey our sincerest thanks to our respected Sir Jawad Bhatti, who approved our choice of topic and provided us with the necessary guidelines and requirements so as so help us with the progress and structure of our report. Working on this report has been a gratifying experience for all of us.


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“It is good to have an end to journey toward; but it is the journey

that matters, in the end.”

BACKGROUNG AND INTRODUTION:

The Standard Chartered Group was formed in 1869 through a merger of two

banks: The Standard Bank of South Africa founded in 1863, and the Chartered Bank of

India, Australia and China, founded in 1853.

As its operations came under threat from nationalization programmes in the

countries in which it was present in the 1970s, the bank sought expansion in developed

countries, particularly the USA.

A Standard Chartered Bank (HQ) in Singapore. In Pakistan Standard Chartered

merged in Grindlays' operations, making Standard Chartered not only the largest foreign

bank in the country, but the only one with branches in all four provinces.

It is a uk base bank and group is Pakistan.


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http://en.wikipedia.org/wiki/Standard_Bank_of_South_Africa

http://en.wikipedia.org/wiki/Pakistan

http://en.wikipedia.org/wiki/Singapore

http://en.wikipedia.org/wiki/Chartered_Bank_of_India%2C_Australia_and_China


OVERVIEW

Standard Chartered Bank (Pakistan) Limited is Pakistan's oldest and largest

foreign bank with over 150 branches in the country. The history of Standard Chartered in

Pakistan dates back to 1863, when the Chartered Bank of India, Australia and China first

established its operations in Karachi.

In 2006 Standard Chartered Bank acquired Pakistan's Union Bank. On 30

December 2006, Standard Chartered merged Union Bank with its own subsidiary,

Standard Chartered Bank (Pakistan), to create Pakistan's sixth largest bank.

MAIN SERVICES

Consumer banking:

Standard Chartered provide Mortgages, Credit Cards, Personal Loans, Auto

Loans, Islamic Banking, and Wealth Management products. In order to maximize

customer convenience, they offer 24-hour Phone Banking, statements, SMS Banking,

ATM Cards and VISA Debit Cards, as well as Online Banking and state of the art

branches.


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http://en.wikipedia.org/wiki/2006

http://en.wikipedia.org/wiki/December_30

http://en.wikipedia.org/wiki/December_30

http://en.wikipedia.org/wiki/Union_Bank

http://en.wikipedia.org/wiki/Standard_Chartered_Bank


http://en.wikipedia.org/wiki/Karachi



Wholesale Banking:

Wholesale banking provides Transactional banking, Debt Capital Markets,

Corporate Finance, Derivatives & Fix Options, Commodity Finance and deposit

products.

Islamic Banking:

Standard Chartered Saadiq's dedicated Islamic Banking team provides

comprehensive international banking services and a wide range of Shariah compliant

financial products that are based on Islamic values

VISION AND MISSION

Vision:

“To be the preferred provider of Islamic financial products in the market”

Mission:

“To create exceptional value for our clients, investors and staff; through market

leadership in providing innovative Shariah compliant products and solutions, and by

adopting and living our core values”


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AREAS OF BUSINESS

Standard Chartered have branches in all the main 25 cities of Pakistan. It has

more then 150 branches in Pakistan.

TOTAL OFFICES AT NATIONAL

AND INTERNATIONAL LEVEL

Standard chartered is operating more then 150 branches in about 25 Cities of

Pakistan. Standard Chartered has a history of over 150 years in banking and operates in

many of the world's fastest-growing markets with an extensive global network of over


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1,400 branches (including subsidiaries, associates and joint ventures) in over 50

countries in the Asia Pacific Region, South Asia, the Middle East, Africa, the United

Kingdom and the Americas.

As one of the world's most international banks, Standard Chartered employs

60,000 people, representing over 90 nationalities, worldwide. This diversity lies at the

heart of the Bank's values and supports the Bank's growth as the world increasingly

becomes one market.

MAIN OBJECTIVES

Standard Chartered Bank is an international bank, focused on the established and

emerging markets of Asia, Africa, the Middle East and Latin America with an extensive

global network of more than 600 offices in over 50 countries. The three principal

business groups are Treasury, Consumer Banking and Corporate and Institutional

Banking. Their main objective is to offer outstanding value to their customers by

providing knowledgeable, efficient and reliable service in a personal, helpful and

responsive manner. Central to this service philosophy is the professional consultative

approach they take with each customer. By getting to know the customer better, they can

identify the customer's needs and match them with quality products which suit their best.


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ORGANIZATION STRUCTURE

Standard Chartered Bank has a formal structure. It has intra link system means

one link system. The organization is a flat organization.

MANGEMENT OVERVIEW

Management Chart:

Standard Chartered has a specific management hierarchy like “G series” in

descending order. The hierarchy is below.

Managerial Ranks:

Descending order

G9: Officers of the bank.G8: Accounts managers.G7: Branch ManagerG6: Regional HeadG5: Branch HeadG4: Dept headG3: Country headG2: Continent headG1: CEO


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ORGANIZATION CHART

G1

G2

G3

G4

G5

G6

G7

G8

G9

We can say the chart shows that first line employees come in G9 category and

then it tends to G8……….till G1. So this is in descending order. G9 Officers up to G1

CEO.


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ORGANIZATION MANAGEMENT HIERARCHY

BUSINESS PROCESS MODEL (PAKISTAN)


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Executive Directors

CEOCEO

Regional Managers

Branch Managers

Branch Managers

Regional Managers

Branch Managers

Branch Managers

Regional Managers

Branch Managers

Branch Managers

Organization Value Chain

Organization Value Chain

Administration and ManagementR & D System (Karachi)

Administration and ManagementR & D System (Karachi)

HRMWorkforce Planning System (Karachi, Lahore, Islamabad)

HRMWorkforce Planning System (Karachi, Lahore, Islamabad)

Technology Development(Karachi, Islamabad)

Technology Development(Karachi, Islamabad)

Computerized Ordering System(In all branches of Pakistan)

Computerized Ordering System(In all branches of Pakistan)

Secondary Activities

Secondary Activities

Primary ActivitiesPrimary

ActivitiesInbound LogisticsInbound Logistics

OperationsOperations Outbound Logistics

Outbound Logistics

SalesSales ServicesServices

INFORMATION SYSTEM IN STANDARD CHARTERED

As Standard Chartered started their business in Pakistan in 2006 so as such there

is no Pre-IS era of standard chartered bank in Pakistan. They are using IT since the start

of their business in Pakistan. IT creates an evolution in whole world in every business

and so in banking system. Now in standard chartered with the help of IS the daily

transactions are recorded in branch computers and these branch computers are then

connected to the main head office server so in this way they keep their daily process

update on daily basis.

As Time is money, and due to IS standard chartered bank make thousands of

transactions per day. In fact, IS makes whole process much more quick, simple and

reliable. Due to IS employees can easily connect with other branches, customer service

gets improved, online banking emerged and lot of others benefits.

Standard Chartered Online is an innovative Online Banking service that you can

tailor to suit your precise banking needs. It gives you convenient, round-the-clock

banking services ranging from day-to-day account transfer transactions to real-time

valuable financial information. Now you can manage your finances anytime, anywhere.


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Information Structure:

This is confidential knowledge that the bank is using people soft, virses, EBBS

(electronic business banking software) software’s, HRS, HRIS to make their employees

up to date with the time this people software and other IT equipment is taken from

Kuwalalumpur Singapore. Through this people soft manager make contact with each

other. Organization is fully digitalized SCB has WAN, LAN & V-LAN Networks.

Having PTCL Services, and using Cisco technologies (latest3950-3800 series routers).

Having CAT6 cabling and for backup have rescue disaster recovery system.

ORGANIZATION COMPUTING RESOURCES

Software Resources:

Following software’s is used for the functioning of our information system and

organization;

Application Software:

Following application software’s are used in our organization and functioning of

our information system.

People Soft.

EBBS (SCB banking system).

Microsoft Office.

NOD32 Anti-Virus.

SQL based data base, SAP and ORACLE at backend.


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Symantec security system.

Adobe Reader.

System Software:

Following application software’s are used in our organization and functioning of

our information system;

o Operating System (Windows XP and Linux) for PC’s.

o Windows 2003 server for mainframes.

Hardware Resources:

Following hardware resources are required for the functionality of IS and

organization:

Personal Computers.

Canon Document Scanners.

HP Printers.

Networking Cards.

Currency Counter.

Coin Counters.

HP Digital Scanners.

IBM Mainframes.

Dell & HP PC’s.

COMPUTING TYPE

In Standard Chartered Bank, they are using client/server network because it is

accessible and the employees easily share the data and this network is cheaper than

others and this is easily maintainable and manageable. All the data save in main server or

HUB and employees can easily access it. This type of computing system provides an


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easy access and efficient flow of data, which increase the functionality of organization.

Three Tier Architecture:

Most Web Applications which use database access do this through three layers of

application logic. At the base is a Database Management System (DBMS) and a

database. At the top is the client web browser used as an interface to the application.

Between the two lies most of the application logic, usually developed with a web server-

side scripting language that can interact with the DBMS, and can decode and product

HTML used for presentation in the web browser.

The figure describes that at the base of an application of three-tier architecture is

the database tier, consisting of the database management system that manages the

database containing the data users create, delete, modify and query. Built on top of the

database tier is the complex middle tier, which contains most of the application logic and

communicates data between the other tiers. On the top is the client tier, usually web

browser software that interacts with the application.


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Three Tier Architecture Network:

Technology:

For the proposed Web Application different type of language will be used. The

page generation will use HTML, JavaScript and PHP language. PHP is also used fro

database connection and data validation. Apache web server will be used for the

functionality of the Web Application. In the proposed Web Application mysql database

will be used.


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Integration Framework:

The integration process of the proposed software lies in the three tier architecture.

Three tier architecture is being used for the software because hides the reality that the

applications must bring together different protocols and software.

The Client Tier:

The client tier of the three tier architecture model is the web browser. Web

browsing software processes and displays HTML resources, issues HTTP requests for

resources and processes. The generated pages for this software (previously discussed) are

in this tire. The previously created pages are mainly created in HTML but some of the

pages are embedded with PHP and JavaScript. Cascading Style Sheets (CSS) are also

used in different pages.

The Middle Tier:

In three tier Web Application systems, the majority of the application logic is in

the middle tier. The client tier presents data to and collects data from the user; the

database tier stores and receives the data. The middle tier serves most of the remaining

roles that bring together the other tiers; it drives the structure and content of the data

displayed to the user, it process user input from the user as it is formed into queries on

the database to read or write data. This middle tier application logic integrates the Web

with the database management system.

The components of the middle tier are web server, a web scripting language and

the scripting language engine. A Web server processes HTTP requests and formulates

responses by interacting with the database management system.


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For the proposed software PHP is used for middle tier scripting language, PHP

engine is used for scripting language engine and Apache Web server is as web server.

The Database Tier:

The database tier is the base tier of the proposed software. Designing databases

and building tier is the first step of this software. Based on the content analysis, Entity

Relationship Diagram, database of the proposed software is created using mysql

Database Management System.

Component Based Development:

The component technologies have evolved in large part because of the explosive

growth of Web-based systems and applications. Three major infrastructure standards are

available for web engineers: CORBA, COM/DCOM, PHP and JavaBeans.


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Entity Relation Diagram:

The entity relation diagram focuses solely on data, representing a data network

that exists for a given system.

The entity relationship diagram of the proposed Web Application of Standard

Chartered Bank i-banking is shown below.


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ORGANIZATION TPS SYSTEM

Transaction Processing System:

A Transaction Processing System (TPS) is a type of information system. TPSs

collect, store, modify, and retrieve the transactions of an organization. A transaction is an

event that generates or modifies data that is eventually stored in an information system.

From a technical perspective, a Transaction Processing System (or Transaction

Processing Monitor) monitors transaction programs, a special kind of programs. The

essence of a transaction program is that it manages data that must be left in a consistent

state.

TPS in Standard chartered bank:

Effective transaction processing system is working in Standard chartered bank

that offer enterprise the means to rapidly process transactions to ensure the smooth flow

of data and the progression of processes throughout the enterprise.

Payroll TPS

In Standard Chartered payroll TPS is designed to get information and record of

the employ and then to calculate his/her annual earning.

It get information about the employee from the employee’s department and from

general ledger and send it to payroll TPS from where it links that information with the

previous record and prepare a report which is forwarded to management. Management


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http://en.wikipedia.org/wiki/Data

http://en.wikipedia.org/wiki/Transaction

http://en.wikipedia.org/wiki/Management_information_system

takes notice the “LN” record of the employee’s efficiency to work and may declare

added bonus or other incentive. This report is checked and approved by the branch

manager after which check is issued to the employee. And when that check is cashed, the

record is updated in the general ledger as well as the master payroll (HUB).

Customer Identification

In Standard Chartered Bank there is their own information management named

software “Virses” is working which is connected to NADRA. So if any new client wants

to open an account in the bank the system automatically send a request to NADRA to

check and verify the customer ID number. Which helps the management to identify

whether he/she is using his original ID card or not.


Employee Data

General Ledger

Payroll TPSPeople Soft

Payroll Master File

(HUB)

Management Reports

Check Passes

by Manager

Check Issued to Employee

General Ledger

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Employee Job Login

Biometric Device& LN

HUBEmployee

Job Logout

Employees Record

All employees are supposed to login when they enter the bank and logout on

leaving, by tracing their thumb impressions on biometric device. This device is

connected with the HUB which continuously makes record of their hours spent in the

bank. Moreover, the bank has their own setup named “LN” which makes records of all

the transactions made by an employee. This help management to monitor the working

efficiency of an employee.

Real time

Banking

In many circumstances the primary factor is speed. For example, when a customer

withdraws a sum of money from his or her account the transactions are processed and the


Input(ID #) Virses

Management

HUB

NADRA(Customer

identification)

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account balance updated as soon as possible, allowing both the bank and customer to

keep track of funds. The new transaction is send to LN. The LN enters the HUB where

the specified file is accessed. The updates are made entered there and finally the update

is done.

Online Complains

Standard Chartered Bank allows the customer the option of online complains. The

customer submits the online complain which is then processed by Customer Service TPS

which is linked by management (PeopleSoft Software) and after the problem

identification it is send to the concerned department.

Advices


New Transactions,

Updates LN

HUB

Updated

Customer Queries

Customer Service TPSPeopleSoft Software

Identify Proble

m

Send to Concerned Dept.

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As all of the record of the customers are stored in main server (HUB) of Standard

Chartered bank, so incase if someone account balance is getting near to zero the system

automatically alert the management about that. Then manager take manual action and

send him/her the advice (a letter, mail or phone call) to check the account balance.

Account Opening

This TPS is designed for opening a new account in the bank.

Input: Give bio data, NIC no., income, city name.

Process: Information sends to the “virses”.


Account

Alert

Management

HUB Advices Send to Customer

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(PeopleSoft Software)Customer

Service TPS

Applicant Identification

Virses

A/C Dept.

(PeopleSoft Software)Customer Service TPS

HUB

New A/C Opened

Customer

Customer Service TPS

HUB

A/C Dept

Fund Transfer

to Concerned Branch

Output: new account opened in the bank.

Online Activity

Purpose: Transfer funds with the organization.

Input: Concerned Branch code, city name, account title, amount & the

transaction.

Process: The information will send to organization server (HUB).

Output: Transfer of fund to the concerned branch.


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ATM Card

Purpose: Easy with draw of cash.

Input: Give bio data, income summary, company name, NIC.

Process: NIC no. and bio data send to virses which directly linked to NADRA. If

information is correct then it is forward to customer service centre.

Output: Issue of credit card.

Car Financing:

Purpose: Leasing a new car.

Input: Account title, down payment amount.

Process: The information is send to the HUB and verifies the account of customer

and makes the


ApplicantIdentification

Virses

A/C Dept.

Customer Service TPS(PeopleSoft Software)

HUB

New A/C Opened

ATM Issued

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Applicant

Identification

A/C, Financ

e Dept.

Customer Service Managers

HUB

Issuance

Schedule: for leasing for the given period of time.

Output: Customer can get a new car.

MANAGEMENT INFORMATION SYSTEM

Relationship of MIS with TPS:

MIS reports and summarizes the organization’s basic operations and these reports

come from the basic transition processing systems. In case of our organization the TPS’s

of ATM Cards, Payroll and Customer identification etc. provide the basic information

about the organization’s activities. These activities are then summarized in the form of

reports for the manager so that they can check whether the firm is working properly or

not. If there are some flaws then they take control measures to fix those flaws.


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Transaction processing system Management Information system

MIS FILESPayroll Master File

Payroll Data C.I info MasterFile

Customer Data

EmployeesInfo Master File Employee’s Data

Customer Account MasterFile Customer Data Customer Queries Master Customer Complain DataFile

Customer ATMMaster Files Customer Account Data

Customer AdviceMaster File

Advices Data

Online CustomerMaster Files Customer Data

Customer Finance Customer DataMaster Files


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Payroll TPS

Customer Identification TPS

Advices TPS

Online Activity TPS

Car Financing TPS

MIS (EBBS)

Reports

Employee Record TPS

Real Time Banking TPS

Customer Service TPS

ATM Cards TPS

Car Financing TPS

MANAGERS

ATM Transaction Process:


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http://lh4.ggpht.com/robotblogger/SLAyWRMmO0I/AAAAAAAAACY/H6ptWMczuo4/clip_image004%5B4%5D%5B9%5D.gif


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http://lh4.ggpht.com/robotblogger/SLAyuz5o8BI/AAAAAAAAAE4/wwoCRzdad6g/clip_image042%5B4%5D%5B3%5D.gif

Transaction Flow Chart:


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CONCLUSION & SUGGESTION

Conclusion :

A management information system is a system or process that provides the

information necessary to manage an organization effectively. MIS and the Information it

generates are generally considered essential components of Prudent and reasonable

business decisions.

These report discuses all the activities that the Management Information System

performs in our selected organization “Standard Chartered Bank (Pakistan)”.

The reports start with the background history of the bank such as when it establish

in Pakistan, the branches, pre and post era etc. It explains all the TPS how the

transactions are made by the bank, using of these TPS from the new events such as

account opening, new allowances etc to the routine work including cash and payments

record, updating of records, payroll and the processing of the complaints. These TPS

holds all the activities from the manager and employees to the customers. The report

discuses the inbound and the outbound logistics and relate all the processes of TPS used

in the bank with the MIS, enabling the bank to provide the quality and satisfactory

services to their customers. Also includes the inter relations, of all the entities in the

database of the bank. ERD diagram represents all these relations.


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Suggestion:

The bank is using the IS very efficiently and increasing its profitability, but still

there are many things that should be improved.

1. With the increase in the technology, the bank should made its IS up-to-date

for providing best services to their customers and attracting more

customers and increasing its productivity.


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REFERECES :

www. standardchartered .com.pk www.google.com

THE END


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http://www.google.com/

http://www.standardchartered.com.pk/

standard chatered bank final report

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