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Table of Content

About the Mail Service Center & MUSC Postal Store .…(Zip code, mail stop code (MSC), Organization, function and service

Receiving and Distribution Schedules…..…………………

Basic Mail Preparation & Addressing.………………………

Address Management Services………………………………

Understanding Non Profit Mailing …………………………

Mail Piece Design and Postal Rates ………………………

Direct Mailing Services ………………………………………

Managing MUSC Postal Permit Accounts…………………

MUSC Direct Mail & Postal request work order…………

FREQUENTLY ASKED QUESTIONS……………………………

MSC Delivery locations …..……………………………………

Mail Center Reality………………………………………………

Direct mail preparation Flyer …………………………………

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About the MUSC Mail Service Center: The Medical

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University of South Carolina Mail Service Center is

located at 19 Hagood Avenue, Harbor View Tower, Suite

106 in Charleston, South Carolina. It serves a client

population of over 10K member medical staff, teaching

staff, and support organizations. Expansion has

enrollments and ambitious development programs have

een the institution grow from one building in 1913 to a 60+-acre complex, with more than 80

uildings. It is a state-owned academic health center with an annual budget approaching $2 billion

nd is the largest medical and research institutions in the state of South Carolina. The Mail Service

enter processes over 5 Million pieces of mail passing through its doors annually. It is the nucleus

or distributing eye readable forms of information incoming to the institution. The center collects,

nd re-distributes academic, business, educational, financial correspondence to more that 175

ifferent locations across the institution. The center also coordinates with the US Postal Services,

ommercial vendors, and department liaisons on Postal regulations and requirements. The center

as an annual postage budget exceeding $1.5M that includes approximately $800K annually in

ostage. The MUSC Mail Service Center administers outgoing 1st class and standard mail through

usiness reply and non-profit permits. In addition the Mail Service Center receives and distributes

nterstate Agency Mail (IMS) received from state agencies across the state of South Carolina.

he center manages operational finances, equipment and supply resources related to the University

ail Service Center operation. We assist Business Managers in planning the annual mail and postage

xpenses for fiscal budgeting. We ensure adequate funds available in United States Postal Service

ermit and postage accounts and provides monthly records detailing transactions for control &

uditing purposes. The center continuously updates postal services and operations in keeping with

he US Postal Office regulation changes and current technologies to carry out a more efficient

elivery of services to university customers. We confer routinely with United States Postal Services

ustomer Representatives to discuss laws and regulations affecting the University mailing.

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MUSC Postal Store

The MUSC Postal Service Center is located at 22 Bee Street, Charleston SC. The Service Center is

designated to operate as “auxiliary “ service within the Medical University of South Carolina and

managed under the Medical University mail Service Center. The Postal Service Center is a self

supporting activity providing non instructional support in the form of goods and services to students,

and staff upon payment of a specific user charge or fee that is at least equal to the full direct and

indirect cost of providing the goods and services. The general public may also be served incidentally

by some of the services. However, the objective is to service MUSC and its affiliates. As an auxiliary

the Postal Service Center’s primary objective is to be a benefit to the educational, research, and

public service programs on the university campus.

MUSC designated with Unique Zip Code Status of “29425”

The Medical University of South Carolina is designated by the United States Postal Service as a non

Postal Zone. This means that the USPS has assigned MUSC with a Unique Zip code. A unique ZIP

Code is a ZIP Code which includes only addresses within one specific large entity, for example a

university, air force base or other large mail generating organization. MUSC is primarily located

within the geographical postal zone of 29403. However, because it has a unique zip code all mail

with the unique zip code of 29425 is delivered to the single MUSC address within the 29403 Postal

zone. That is the central location for the Mail Service center located at 19 Harborview Tower, Suite

106. All mail processed through USPS is delivered to for sorting and delivery.

MUSC Mail Center adopts Mail Stop Code “MSC” to replace PO Box designation

The Mail Service Center began transitioned from using PO Box number to a Mail Stop Code (MSC).

The change allows MUSC to comply with the restricted use policy of the “PO Box” designation to the

United States Postal Services. The new Mail Stop Code is the last three digits of your current PO Box

number. Example: The current designation reads as: “PO Box 250815” and the new designation

would read: “MSC 815”. The transition is 90% complete and we expect that MUSC departments

should be using the MSC code on all letterhead, envelopes, permitted envelopes, and business cards.

Below is an example of the new address format using the MSC designation. The “0” added at the

end of the MSC becomes the + 4 of the zip code used for automated sorting.

Medical University of South Carolina19 Hagood Avenue, Department of Business ServicesMSC 815Charleston SC 29425-8150

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MUSC Mail Service Center Organizational Structure

The Mail service Center is organized under the Division of Finance and Administration, and is under

the direction of the Business Service Department. The unit provides five major functions: receiving,

sorting, distribution, retail, and address management. The staff has over 100 years of collective

experience providing specialized service to the uniqueness of the MUSC campus. The center

processes over $1.5M annually in postage and collects and redistributes more than 5 million mail

pieces annually. To perform its function the mail center has state of the art equipment that include:

2 postage machines, 2 electronic scales, related mail processing equipment standard with the USPS,

mail management software and hardware that support transactions and invoice processing. The

center recently added the ability to perform mail preparation i.e., letter folding, inserting, address

management, CASSS certification, and non profit mailing.

Financial

The Mail Service Center is designated as Service Center. This means the center recovers operational

expenses by equally distributing the operational cost to user departments. Each department

subscribing service is charged an equal portion of the overall operating expense based on cost

accounting standards Fed OMB Circular 21. OMB 21 requires all Institutions receiving Federal Grant

monies must charge all internal users at the same rate for the same level of services or products

purchased under the same circumstances. Rates are directly aligned with the level of service

provided among internal users.

Billing

Our billing concept considers and understands the institutional arrangement among University

affiliates. The concept takes into account the total amount of sorts assigned to a department and

calculates the cost invoicing each department. Cost can also be pro-rated and re-calculated to

provide monthly charges as departments are created or terminated. However, the Mail Service

Center will make mid year adjustments to accommodate changes to cost associated with operating

the center. Postage is assigned and is a “PAY AS YOU GO” and charged back to individual

department UDAKs.

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Fulfillment Services

The mail Service Center has the ability to provide fulfillment services that support the unique

marketing and business communication goals of the Medical University of South Carolina. Our direct

mailing services solutions allow us to establish a turnkey fulfillment capability that can deliver quality

materials when you need it, on time, and at a competitive price. Our capabilities are based on an

integrated process combining knowledge of mailing and postal operations. The Mail Service Center

industry knowledge and experience makes it un-necessary for university departments to seek

services in kind from sources outside of the MUSC economy. Our internal operations are equipped

with innovative technologies i.e., digital printing, addressing hygiene software, postage on demand,

and Postage automation rates. Collectively we are able to provide quality products and service at or

above customer expectations. We have a strong foundation in MUSC Excellence and have proven

processes and a commitment to customer services. We are your single source provider for mailing,

printing, and fulfillment management. Below are some of the services available.

Direct Mailing and Address management Services

The Mail Service Center is now offering address maintenance with direct mailing service orders. The

software is full-featured and has a remarkably productive mailing software package that features

CASS certification which cleans, standardizes, uses DPV™ to confirm deliverability. In addition, the

Mail Service Center also offers complete direct mailing services of printing letters, folding and

inserting letters into envelopes, printing validated addresses on envelopes, bar-coding, and Franking

each mail piece to qualify for postage automation discounts. While not yet equipped to handle

significantly large volumes we are recommending MUSC departments with moderate mailings of 200

pieces or less to take advantage of this new service. Talk with a Mail Service Center Supervisor today.

Mail Service Center Principles:

CONFIDENTIALITY

The Mail Service Center will strictly observe the confidentiality of all mail. Authorized Mail Center

personnel will open mail only when no other means can be used to determine disposition. Mail that

cannot be delivered will be returned unopened to the U.S. Postal Service.

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HIPAA Compliance

The Mail Service Center requires that all departments sending out mail containing patient health

related information ensure that all envelopes are completely sealed before presenting them for

posting. It’s the responsibility of each department to comply with HIPAA requirements as it relates to

the posting and or distribution of patient related information.

Safety and Security

The Mail Service Center protects its employees and secures the mail by:

Identifying threats

Conducting risk assessments

Developing policies

Drafting procedures/best practices

Preparing contingency and continuity plans

Communicating and training staff members

Summary: From applications and admission packets to tuition

statements and alumni newsletters, the Medical University of South

Carolina sends out thousands of pieces of mail daily. To complicate

matters, the combination of an academic, research, and healthcare

environment make up one of the most transitory groups of people in

the United States. Our experience shows us that address management

tools can help save thousands of dollars in wasted postage and lost

productivity by reducing returned mail and optimizing mailings to achieve postal discounts. In the

continuing effort to provide more efficient and effective mail delivery service, the Mail Service Center

will continue to seek efficiencies for effective mail delivery and postal services. Whether it’s through

reengineering a process, improving a workflow procedure, or acquiring new equipment the Mail

Service Center is committed to MUSC Excellence.

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Receiving and Distribution Schedules

Incoming US Postal Service mail is retrieved from US Postal Service, East Bay St. Charleston SC. @

7:30 a.m. each business day.

MUSC Daily Delivery Schedule: Monday through Friday each business day.

Delivery and pick-up at subscriber locations beginning at 9:30 a.m.

Incoming Mail

First Class Mail received from the USPS will be delivered within 4 hours of

receipt (same day delivery). Incoming 2nd and 3rd class mail delivered within 24

hours of receipt.

Internal Campus Mail: Mail designated as campus mail is picked up during

scheduled delivery visits. Campus mail is returned to the central mail center and sorted for next day

delivery typically a 24 hour turn around time.

External Campus Mail: External campus mail is collected and held in the Mail Service Center for

pick up by University Transportation Service (UTS) and department Couriers. In turn, transportation

and department couriers drop off campus mail for outside campus affiliates. The Mail Service Center

dose not provides delivery services to MUSC affiliates in geographically separated locations.

Campus Envelopes

These envelopes are used repeatedly for Inter-Office mailings. Caution should be exercised when

using the Inter-Office envelope, taking care that all previous markings have been crossed out to

ensure proper handling and direction to the intended recipient. The addressee is always to appear on

the last line. Do not address between previous markings.

Agency Mail Service is mail distributed using the state’s Agency Mail Services based out of

Columbia, South Carolina. Agency Mail Services is considered as an internal distribution service for

the state of South Carolina. There is a fee associated with this service. Customers using this service

must attach a unit barcode and indicate “IMS” in the area designated for postage. All IMS

designated mailings should be in the Mail Service Center by close of business (5 p.m.) for pick up by

state couriers @ 8:p.m

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Outgoing Mail: Outgoing mail is defined as mail being sent outside of MUSC and requires postage

or in-kind processing. MUSC outbound mail is collected at the time of the daily delivery. Mail Service

Center carriers return the outbound mail to our Mail Center where it is processed for same day

delivery to the US Postal Service. Outgoing mail requiring postage must be presented to the

University Mail Service Center no later than 3:00 p.m. for same day delivery to the US Postal Service.

Bar-code Process: The Mail Service Center has established a process for using a barcode identifier

for assigning postage cost to departments’ UDAK. The barcode is scanned directly into the Mail

Service Center's Mail Management System and postage costs are assigned to the corresponding

UDAK for each mail piece processed. Each month the Mail Service Center debits the department

UDAK and publishes a detail transaction report by UDAK. The monthly charges can be found on the

MUSC website at https://appserve.musc.edu/webstatements/

Customer responsibilities

1. Provide UDAK to Mail Service Center for bar-coding.

2. Mail Service Center will create a barcode and advise department via email. Barcodes can beretrieved via the MUSC Web. https://www.carc.musc.edu/barcode/

3. To prepare outgoing mail, each mail pick up location should place five (5) mail trays, each labeledwith the category of outgoing mail being sent out.

4. Prior to depositing mail in outgoing trays a barcode must be attached to each category of mail.

5. Barcodes are required on all outgoing mail

INTRA OFFICE (CAMPUS) MAIL PROCESSING

Internal mail is sorted and delivered by departmental by an assigned MSC. To provide proper

delivery, all internal mail (Campus) must have the department name and the MSC number.

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tgoing First Class Mail

tbound 1st class mail collected during the day is processed for delivery

0 p.m. Mail must be in the Mail Service Center no later than 3:00

tal Service. Certified, Registered, Express Mail must be delivered to

. for same day delivery to the USPS.

DRESSING U.S. POSTAL 1ST CLASS MAIL

All mail needs a delivery address and should also have a return addres

is recommended in the sequence and position indicated for addres

possible service if you

Eliminate punctuation

Use 2 letter state abbreviations

Use Zip + 4

MSC 834

ressing for Outgoing International Mail

Addressing for

to the US Postal Service at

p.m. for delivery to the US

the Mail Service Center by 3

s. The following information

sing: You will get the best

MSC

Outgoing Domestic Mail

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ADDRESSING FIRST CLASS FLATS

FLATS ADDRESS PLACEMENTReference: DMM 302

The new standards require: The entire delivery address in the upper portion of all Periodicals, Standard Mail, Bound

Printed Matter, Media Mail, and Library Mail flat-size pieces mailed at automation, presorted,or carrier route prices.

The new standards define “upper portion” as

the top half of a mailpiece; however, we encourage mailers to place the address as close tothe top edge as possible (while still maintaining a 1/8-inch clearance from the edges).

For enveloped or polywrapped flat mail, the upper or top half is either of the shorter edges ofthe mailpiece. For bound or folded flat mail, the bound or final folded edge must be verticaland on the right side, with an exception for Carrier Route (or Enhanced Carrier Route)saturation mail, where either of the shorter edges can be the top. If the delivery address is onan insert in a polywrapped flat, address must remain in the upper half throughout processingand delivery.

Mailers may place the address parallel or perpendicular to the top edge within the upperportion of the mailpiece, but not upside down as read in relation to the top edge.

If a vertical address does not fit in the upper half, address may pass midpoint if placed within1” of the top edge.

Mailers must also address ALL presorted, automation (this includes First-Class Mail in additionto the classes of mail mentioned above), and carrier route flat-size mailpieces using aminimum of 8-point type (.080” high), with our preference being all caps and using a sansserif font, or;

If the mailpiece bears a POSTNET™ or Intelligent Mail® barcode with a delivery point routingcode for automation pricing, the address may be a minimum of 6-point type (.065” high) in allcapital letters.

The Postal Service has adopted a new address placement and formattingrequirements for Periodicals, Standard Mail®, Bound Printed Matter, MediaMail®, and Library Mail flat-size pieces sent at automation, presorted, orcarrier route prices. We also adopt related revisions for automation andpresorted First-Class Mail® flats.

In addition, for ALL automation price pieces, the characters in the address must not overlap,the address lines must not touch or overlap, and each address element may be separated byno more than five blank character spaces.

Postage and Delivery Address must be on the same side of the mailpiece. Postage must be inthe top, right corner of the mailpiece or address area. Postage must have the same “readdirection” as the Delivery Address. This does not apply to Periodicals that are not required todisplay postage.

ILLUSTRATIONSExhibit 2.2 Delivery Address on Enveloped or Polywrapped Pieces

Exhibit 2.3 Delivery Address on Bound or Folded Pieces

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Delivery Address on Enveloped or Polywrapped Pieces in Landscape Orientation

ACILLARY SERVICE ENDORSEMEN

DescriptionUndeliverable-as-addressed (UAA) mail is forwarded, returned to theas authorized for the particular mail class. A mailer endorsement is usreturn, change, or address correction service. Formerly known as "Requested," this updating simplifies and identify it as "Ancillary Serv

Four ancillary service endorsements will be used for all mail classes:

Address Service Requested

Forwarding Service Requested

Return Service Requested

Change Service Requested

11 in.

8 in.

When this envelopeOrientation, you can semailpiece. This design w

It is possible to mail an envelope that is addressed to be viewed in Landscape Orientation andstill be in compliance with the rules. Our preference would be to position the Delivery Addresson the right half of the envelope. Remember, postage must be in upper right corner of mailpieceor upper right corner of addressing area when orientated to read the address and postage.

JOHN A SAMPLE99 OAK STANYTOWN WA 98765-

PRESORTEDFIRST-CLASS MAILU.S. POSTAGE PAIDWASHINGTON, DC

PERMIT NO. 1

ADDRESS SERVICE REQUESTED

JANE DOE CORPORATION9999 OAK STANYTOWN WA 98765-8234

5.5 in.

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sender, or treated as dead mail,ed to request forwarding,Address Correctionice Endorsements."

inis turned and viewed vertically in a Portraite that this area is still in the upper half of theill comply with the Flats Address Placement rules.

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Please refer to the chart below for information on current and new endorsements for First-Class Mail,Priority Mail, and Express Mail.

Expected BenefitsAncillary service endorsements allow the sender to obtain on request (provided the appropriateancillary service endorsement is used) the addressee’s new (forwarding) address (if the addresseefiled a change-of-address order with the Postal Service) or the reason for nondelivery. Theseendorsements also provide the Postal Service with instructions for the disposition of UAA mail. Thesenew endorsements provide a simpler and more consistent system than the one currently in place.

MailerEndorsement

USPS Action on UAA Pieces on 1st Class & Express Mail endorsements (Non Standard)

"Address ServiceRequested"

Months 1 - 12: mailpiece forwarded; no charge; separate notice of new address provided; address correction feecharged.Months 13 - 18: mailpiece returned with new address attached; no charge. After month 18, or if undeliverable:mailpiece returned with reason for nondelivery attached; no charge.

"ForwardingServiceRequested"

Months 1 - 12: mailpiece forwarded; no charge.Months 13 - 18: mailpiece returned with new address attached; no charge. After month 18, or if undeliverable:mailpiece returned with reason for nondelivery attached; no charge.Note: Same USPS action as no endorsement.

"Return ServiceRequested"

Mailpiece returned with new address or reason for nondelivery attached; no charge.

"Change ServiceRequested"*

*First- Class Mailonly available viaelectronic ACSparticipation.

Separate notice of new address or reason for nondelivery provided; in either case, address correction fee charged;mailpiece disposed of by USPS. Not available for Priority Mail or Express Mail. Not available for mail with specialservices (e. g., certified or registered mail).

No endorsement Months 1 - 12: mailpiece forwarded; no charge.Months 13 - 18: mailpiece returned with new address attached; no charge. After month 18, or if undeliverable:mailpiece returned with reason for nondelivery attached; no charge.

OPTIONAL ANCILLARY SERVICE ENDORSEMENT LOCATIONS

In addition to the current location under the return address (1), ancillary service endorsements may be placedabove the delivery address block (2), to the left of the postage area (3), or below the postage area (4)(postage stamps, meter stamps, or permit imprints.

Standard or Non Profit MAIL ENDORSEMENTS

If a piece of mail is not deliverable, it will be discarded unless printed with an endorsement. Be very

careful to use the correct endorsement otherwise the post office will not accept the mailing.

"Address Service Requested" is the most common endorsement, although there are several others.

You will receive a notice of why the mail was returned. There is a fee for this service usually equal to

the cost of 1st Class Letter /Flat.

Managing Your Address list

The Mail Service Center will check your list against the USPS data base and let you know how

accurate your address lists are. Inquire at 792-5385. The U.S. Postal Services requires that mail

sent at the Non Profit standard rate be certified for accuracy of the five-digit zip codes. The Mail

Service Center has the resources to verify addresses through CASS (Coding Accuracy Support

System). Our certified address matching software performs zip code verifications on computerized

address lists and will identify addresses that are undeliverable after the certification is accomplished.

The corrected list will be returned to the department.

Address Hygiene (Move Update Services )

To receive discounts on outgoing mail, mailers must ensure that current forwarding (change of

address) information has been obtained, per the US Postal Service update requirement. This is to

reduce the cost of having to redirect incorrectly addressed mail. The Mail Service Center has access

to National Change of Address (NCOA) services and can provide this service to MUSC departments.

USPS Move update requires all addresses to be updated within 95 days of the last update.

UNDERSTANDING NON PROFIT, STANDARD, AND BUSINESS REPLY MAIL (RM)

A cost effective way to send large quantities of identical mail is at the Non Profit

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Standard Mail rate. The Medical University of South Carolina Mail Service Center

maintains a permit for this type of mailing with the U.S. Postal Service. Use of the

permit must be authorized by Mail Services Center Supervisor prior to the mailing

being presented at the Post Office. Non Profit standard mail rates are less than first class rates, but to qualify, the

mail must be prepared to meet specific requirements established by the U.S. Postal Service. Agents of MUSC Mail

Service Center are available to consult and assist departments to ensure non profit requirements are

met.

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Non Profit Requirements:

200 piece minimum or 50 pounds.

Each piece must contain identical materials to ensure uniform weight: same envelope size, samematerials inside envelope (e.g. one brochure and one letter in each envelope).

Each piece must weigh less than 16 ounces.

The return address must be an addressed with an official Medical University of South Carolinaaddress.

No personal correspondence, promotional material or advertisements may be enclosed.

No pieces may be mailed to foreign countries

Accuracy of zip codes must have been certified within the last 95 days of the mailing date.

The USPS reserves the right to review mail pieces to ensure that contents meet the eligibility

requirements of Non Profit mail. If the contents fail inspection, the mail will be sent at either the

regular standard mail or the first class rate. To ensure your mailing meets the Non Profit standard

mail requirements, please contact Mail Services prior to having your mailings printed (792-5385). We

will review the contents to ensure that the piece meets USPS mailing requirements and will qualify for

the Non Profit rate.

If a self-mailer contains more than one page, you may staple in the upper left hand corner, then foldtop down and bottom up to hide the staple. Make sure that the fold is at the bottom – See Example.

Each piece must have a University return address (if a self-mailer, thereturn address may be on the inside) and Medical University of SouthCarolina must appear as the first line.

The University permit imprint indicia should be printed on each pieceof bulk mail. Please check with Mail Service to determine whichimprint to use on each mailing.

- Items enclosed in an envelope cannot have the permit imprintindicia on them. If an item to be enclosed in the envelope containsthe indicia, it must be completely covered or blacked out beforethe US Postal Service will accept the mailing.

Anything that is considered to be personal in nature (i.e. date of birth, social security number,account numbers, etc.) cannot be mailed at the bulk rate.

Acceptable Self-Mailer Folds for mailing

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USPS Mail Piece Design & Postal Rates

The most basic component of any mailing is the mailpiece itself. A single mailing may consist ofhundreds or millions of mailpieces. A properly designed reply mailpiece qualifies for the best postagerate possible! Properly designed reply mailpieces help you avoid unanticipated costs, and delays indelivery.

The postage rate you pay does depend on the design of the mail piece. The quality of theinformation and the placement of information are critical to a successful mailing. On a regular basisthe Mail Service Center help customers who are either new to direct mail or venturing out and addinga new or different type of mail piece. When asked about the mailpiece design we provide generalinformation or refer customers directly to the USPS Postal Explorer website:http://pe.usps.com/mpdesign/mpdfr_intro_all.asp

At this site, customers can review the current design specification, download templates andresources. Without going into specifics, mailpiece design specifications are very important and smallmistakes can really increase the cost of postage.

Overall size, label placement, barcode placement, thickness, shape, and other important details canadd substantial cost if overlooked or misunderstood. For an educational video Google“ You Tube Mail Piece Design”.

lding that Flats – the Flex test

http://www.youtube.com/watch?v=-TBb0YzrYE0&feature=related –Address block – Design specs

http://www.youtube.com/watch?v=00Zryzffg7g - Intro to flat Mail Design specs

http://www.youtube.com/watch?v=LC9mj56j_DE&feature=related - Postcard design

http://www.youtube.com/watch?v=ty0-zkJnpHg&feature=related - Letter sized Card or Mailer

Business Reply Mail (BRM) allows a mailer to distribute preprinted First-Class Mail reply pieces tocustomers. The mailer, not the customer, pays the return postage. The mailer does not prepaypostage on BRM letter and postcard pieces. The Postal Service collects postage only on pieces thatcustomers actually send back to the mailer. This allows mailers to save postage costs on largevolumes of distributed reply pieces when a response is not assured.

BRM is appropriate when your customer needs a little extra inducement to reply - in other words, theresponse or its timing is not certain. This type of reply mail is frequently used by direct marketersseeking to encourage orders, researchers needing survey responses, or magazine publishers solicitingsubscriptions. The extra inducement is provided by the fact that your customer does not pay thereturn postage, does not have to supply a postcard or envelope, and does not need to put anaddress on the mailpiece. BRM is subject to strict standards for format, markings, and addressing.

Medical University of South Carolina processes Business reply Mail (BRM) under Permit # 747-001.Departments that use the BRM permit using a special zip code designated by the US Postal service.The special designation is designed for the US Postal to sort incoming (reply mail) for chargebackpurposes. MUSC Departments that use BRM is issued a +4 zip under zip code 29403. Note: Zipcode 29403 is for exclusive use of Business Reply mail and should not be used for routinemailing services.

Mail piece design of Business Rely Mail envelope is critical to receiving reply correspondence. Whendesigning the mail piece MUSC departments should use the return address assigned by the US PostalService. In addition the department should include the return MSC on the return envelope.

MUSC process of Business Reply Mail and Postage Due

As mentioned earlier, the mailer, not the customer, pays the return postage. The mailer does notprepay postage on BRM letter and postcard pieces. The Postal Service collects postage only on piecesthat customers actually send back to the mailer. This allows mailers to save postage costs on largevolumes of distributed reply pieces when a response is not assured. The USPS returns actual lettersto the MUSC Mail Service Center where further processing is accomplished.

1. MUSC receives Postage due mail (BRM)

2. Sorting accomplished by the Mail Service Center using envelope content

3. Postage due amount assigned to departmental UDAK=No. pieces + (size)+(weight) =total charge

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Sample Letter of postage duereturned to MUSC from USPostal Service

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MUSC Direct Mailing Services

Mailings prepared by a vendor include graphic design, formatting, printing and imprinting can be

costly. This cost is in addition to the Non Profit postage applied to each piece. In most cases, the

overall cost of the mailing will still be less than the cost of sending it at the first class rate. Mailings

may also be sent directly to a presort vendor by the department, if desired. Contact the vendor to

check for their preparation requirements. The MUSC Mail Service Center Director(s) must be notified

if you choose to deal directly with a vendor and be provided with a copy of the mailing and the UDAK

to be used for postage charges. When planning a Non Profit mailing, remember to take into

consideration the extra time necessary for processing by the vendor, which can be up to two weeks.

Also, once the mailing is at the Post Office, be aware that standard mail is assigned a lower priority

than first class mail, and no delivery date is specified. A delay of two to three weeks could occur once

the mail is submitted. For time-sensitive materials, allow at least four to six weeks total for

processing.

Direct Mail Contract

The Mail Service Center has established a fixed price Bulk Direct Mailing Services and Presort/Bar

Coding Services Contract for mailing quantities in excess of 200 pieces per order. This contract

replaces the previous contract with Low country Target Mailing allowing multiple vendor participation

and giving MUSC more choices while promoting competition. To date there are three companies

identified as participating vendors and are listed on the attached MUSC Work Request, Page 2,

Qualified Providers List (QPL). The terms and conditions of the contract state that vendors provide

routine direct mail handling i.e., handling services that include printing labels, applying labels, sealing

envelopes, and special handling services with insertion of items into envelopes, rubber-stamping bulk

mail indicated on envelopes, hand applying labels when required, folding inserts, collation of inserts

and stapling inserts.

MUSC Work Request, Attachment 1 is to be completed and submitted to a contractor prior to any

work being completed. This form will allow vendors to itemize direct mailing services i.e. addressing,

mailing, and posting requirements as determined by the requesting department. The form must

contain information regarding the service being requested as well as departmental contact member,

and account information. Vendors will pick up materials at one or more locations at MUSC with

completed work returned to the customer or delivered to an alternate location pre-determined

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by MUSC. Pricing for services covered on the contract are listed on the attached MUSC Work

Request, Page 2 along with the Qualified Providers List and their Contact Information.

Procedures to Use Contract 4776-10/15/08-9424-I:

1. To initiate service, the MUSC department will contact one of the vendors on the Qualified

Providers List (MUSC Work Request, Page 2) and initiate a MUSC Work Request Form to be

completed by the vendor. The form shall be completed before any services are provided.

2. All contractors on the Qualified Providers List (QPL) have agreed to the cost indicated on

MUSC Work Request Form, Page 2, for services.

3. Participating vendors must accept the MUSC State Purchase Card as payment for services.

a. If the services total $2,500.00 or less, the MUSC Work Request shall be completed and

signed by the Department Head, Chairman or Business Manager. The original will be given to the

contractor and a copy kept with the department as purchasing card backup documentation for audit

purposes.

b. If the services exceed $2,500.00, the MUSC Work Request shall be completed and signed

by the Department Head, Chairman or Business Manager and forwarded to Sharon Ford, Purchasing

Card Administrator, University Purchasing and Accounts Payable Department, Harbor View Towers,

Room 408, Telephone: 792-4407. Allow 2-3 days for Sharon to complete and obtain paperwork and

signatures for an exception for the credit card purchase. Sharon will return the exception form to the

appropriate Purchasing Card holder so they can use their purchasing card to process the “exception

purchase” for payment. The MUSC Work Request original shall be given to the contractor. A copy of

the completed Work Request and exception form will be retained by the department as purchasing

card backup documentation for audit purposes.

Postage Payment Method at USPS Bulk Mailing Center: Participating vendors must present

standard, non-profit bulk mail to the US Postal Service Bulk Mailing Center located at Cross County

Road, North Charleston, SC 29418. MUSC maintains a permit account for standard and non profit

mailings with the U.S. Postal Service. Use of this account by a vendor must be authorized by the

MUSC Mail Services Center. When the mail is presented at the USPS Bulk Mailing Center, the

cost of the postage presented will be deducted from the MUSC permit account. It is important

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that vendors presenting non profit mailings on behalf of MUSC to the Bulk Mailing Center complete

the USPS Postage Statement form 3602-N1. Once the vendor completes the mailing, the vendor is

required to provide the MUSC Business Service Office with the following:

a. MUSC completed work request form

b. USPS Postage Statements (PS form 3602-N1) within 24 hours.

For the convenience, all work request forms and the PS form 3602-N1 (postage statement) can be

faxed to the MUSC Business Service office at 792-2870.

Managing MUSC Permit Use: The use of agency funds for bulk mailing is not the responsibility of

the United States Postal Service. For this reason the MUSC Mail Service Center must control the use

of funds within the permit account. To eliminate unauthorized use of postal funds the US Postal

Service is directed to honor only those providers listed and approved by the Mail Service Center.

Departments using vendors other than those on the approved list of qualified providers may

encounter delays or problems if vendors are not pre-approved prior to delivery to the bulk mail

center.

Proper format and placement of the permit indicia and the design of mail pieces is critical and

should be coordinated with the Mail Service Center Manager to avoid delays in posting or additional

cost. On going collaboration between University Printing and Press Operation and the Mail Service

Center is proving to be an internal service source capable of meeting and exceeding MUSC customer

expectations. I encourage you to call Jim Corr at 792-4927 and experience the latest developments

in products and customer service at University Press. Together University Press and the Mail Service

Center will consult with you to ensure all your direct mailing goals are achieved at the best possible

value. In any case, talking with us at the beginning of the process instead of at the end of the

process can save you time, effort, and value. Call me at 792-9787 if you have any questions or

comments. Below is a work request form that should be used by MUSC department when

requesting direct mail services.

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Departmental Mail/Postage RequestMail Service Center(For Quantities in Excess of 200 Pieces per Order))Please include/attach this form with items for mailing

Date Picked up: ___/___/___ Date Dropped Off:___/___/___Mail Class:Bulk______ 1st Class _____ NP _____ Other ________

Direct Mailing Services–quantities in excess of 200 pieces (may combine services) per order

Function Quantity Unit Price Total Cost

Price List per Solicitation 4776-10/15/08-9424-I, VIII. Bidding Schedule

Department Name: _____________________________

Contact Person:______________________Phone: _________

UDAK # _____________________________________(Required)

Authorizing Signature:___________________Date: ___________

Comments:_______________________________________________________________Note: Postage is calculated separately and will be assigned to the postal account 50312.Mail Service Center792-5385mailroom@musc.edu

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The below fixed price for individual services must be used to provide overall cost to MUSC. Bidprices will be fixed unless Approved and Amended by MUSC for the contract period. The mailservices pricing listed are for quantities in excess of 200 pieces per order (total may consist ofcombined services).

Item ServiceUnitPrice/Each

1 Hand Apply Rolodex $0.052 Hand Apply labels $0.053 Hand insert $0.054 Envelopes $0.035 Hand Seal Envelopes $0.0056 Photocopying $0.057 Hand Fold $0.038 Ink Jet Addressing $0.059 Ink Jet Permit $0.00610 Print M. Merge Letters $0.1511 Machine fold $0.00912 Machine Tab $0.02013 Machine Seal $0.00514 Machine insert $0.0215 Sorting $0.2

26

US Postal Service (USPS) Frequently Asked questions:

What are the USPS Private Express Statutes?

The Private Express Statutes are a group of laws under which the U.S. Postal Service (USPS) has the

exclusive right, with certain limited exceptions to carry letters for compensation. The Statutes are

based on the provision in the U.S. Constitution that empowers Congress “to establish Post Offices.”

What is the purpose of these Statutes?

Congress enacted the Statutes to protect the USPS and thereby enable it to fulfill its mission of

providing mail service to all parts of the country at uniform rates. The Statutes enable the USPS to

fulfill its responsibilities by preventing private courier services from competing selectively with the

USPS on its most profitable routes.

What is a letter?

For the purpose of the Private Express Statutes, a letter is defined as a message directed to a specific

person or address and recorded on a tangible object. A more complete definition can be found at title

39, Code of Federal Regulations (CFR), 310.1.

What do the Private Express Statutes require?

The Statutes provide that letters may be transported outside the U.S. Mail system only if one or more

of the exceptions apply, or appropriate postage is paid. The basic prohibition is against private

carriage of letters for other persons without payment of postage.

Are there any exceptions to the USPS Private Express Statutes?

The law allows for the private carriage of letters under certain circumstances, including:

Letters for which sender has paid at least 6 times the price currently charged for the firstounce of a single-piece First-Class Mail letter.

Letters weighing at least 12-1/2 ounces.

Letters sent with and relating in all substantial respects to the cargo that they accompany.

Letters carried by the sender, recipient, or the regular, salaried employees (not independentcontractors) of either party.

Letters carried without any financial or other valuable compensation.

25 or fewer letters carried by special messenger on an infrequent, irregular basis for thesender or addressee.

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Letters carried prior or subsequent to mailing.

Properly marked letters whose value or usefulness would be lost or greatly diminished ifLetters not delivered within certain time standards listed in postal regulations ("extremelyurgent" letters).

Letters addressed to campus destinations that colleges and universities carry in their internalmail systems for their bona fide student or faculty organizations.

Letters carried from a point in the United States to a foreign country for deposit in the foreigncountry's domestic or international mails for delivery to an ultimate destination outside theUnited States.

Data processing materials sent between an office and a data processing center, within certaindelivery time standards listed in postal regulations.

Certain international ocean carrier-related documents accompanying cargo.

Advertisements enclosed with merchandise in parcels or accompanying periodicals undercertain conditions.

28

MUSC Frequently Asked Questions

Question: How can my department qualify for bulk mailing rates?

Answer: Bulk mailings must contain at least 200 mail pieces or 50 lbs. of addressed pieces in thesame processing category, sorted and marked as required by the standards for the rate claimed.

Question: What is considered First Class Mail

Answer: Mail that includes actual personnel correspondence, bills and statements of account and allmatter sealed from inspection.

Question: Can I send a Post Card as first class and how long will it take to get to its destination?

Answer: Yes, you may send a post card first class because stamped cards and post cards make upa subclass of first class mail. Letters, flats, and parcels make up the other subclass.

Question: How long does it take form my letter to reach its destination?

Answer: The time it takes first class mail to get to its destination depends solely on the destinationpoint. However, first class mail to locations within the continental U.S. generally takes 3 businessdays.

Question: What is Business Reply Mail (BRM) and how much does it cost?

Answer: It is a service that allows a mailer to receive first-class Mail back from customers and paypostage only for the pieces returned to the mailer from the original distribution of BRM pieces. Thesepieces must have a specific address format. Postage and fees are collected when the mail isdelivered back to the original mailer.

Question: Am I allowed to use the Address Change Service to notify a recipient of my change ofaddress?

Answer: The address Change Service (ACS) is an automatic process that provides change ofaddress information to participating mailers who maintain computerized mailing lists. It is intendedto reduce the volume of manual change of address notices.

Question: What is the difference between Certified and Registered Mail?

Answer: Certified Mail provides the sender with a mailing receipt. A record of delivery is kept by thePost Office. No insurance provided and it is available for First Class and Priority mail. Registered Mailprovides the most secure serviced offered by the US Post Office and may have a return receipt.

29

MUSC Mail Sort (Stop) Locations

MSC 001 Office of the President 179 Ashley Avenue , Colcock Hall

MSC 002 VP F&A 179 Ashley Avenue , Colcock Hall

MSC 003 VP Academic Affairs 179 Ashley Avenue , Colcock Hall

MSC 101 CMH McClellan Bank Bldg, 1st Floor

MSC 102Med/Surg Clinics, Women’s Services, Adult

Care, Ped Pri 135 Cannon Street (inc; 103, 104, 105)

MSC 106 Quality /Outcome Management McClellan Bank Bldg, Rm 353

MSC 108 Movement Disorder McClellan Bank Bld , Rm 311

MSC 109 MUHA Project Management Dept McClellan Bank 3rd Floor, Rm 356

MSC 110 CMH Transplant McClellan Bank bldg, Rm 128

MSC 132 College of Pharmacy Registry Quad Bldg, Rm QF 213

MSC 140 Pharmaceutical Science Quad Bldg, Rm QF223

MSC 141 College of Pharmacy Practice (Dean) Quad Bldg, Rm QF108

MSC 160 College of Nursing 99 Jonathan Lucas Rm 212

MSC 170 Center for Clinical Evaluation and Testing Education and Library Center Rm 200

MSC 172 Writing Center Education and Library Center

MSC 175 Harper Student Center / Wellness 45 Courtney Street, Rm 439

MSC 176 Harper Student Center / Wellness 45 Courtney Street, Rm 439

MSC 182 Development Office 261 Calhoun St

MSC 182 Alumina 261 Calhoun St

MSC 184 Risk Management 5 Doughty Street

MSC 186 MUHA Ambulatory Care 261 Calhoun, Rm 324

MSC 187 Hollings Cancer Center (Sen Fritz Hollings) 305 Canon Park Place

MSC 189 Public Relations 135 Canon St. Rm 403

MSC 190 Physical Plant: Engineering Parking Garage I, Rm 203

MSC 191 Parking Management Parking Garage 2, 2nd Floor

MSC 192 Family Medicine and Outpatient Pharmacy 295 Calhoun Street

MSC 195Clinical Transitional Rsch & Clinical

Neurosciences Roper Office Building

MSC 195 CTSA Roper Office Building

MSC 201 Children's Fund 59 Bee Street

MSC 203 Enrollment Services Vince Mosley Bldg, Rm 124

MSC 204 General counsel 3 Doughty Street

MSC 205 Affirmative Action Ehrhardt Street

MSC 205 Planning 28 Ehrhardt Street

MSC 206 Internal Audit 45 Bee Street

MSC 210Outpatient Cardiac Services and GI Out

Patient Ashley River Tower, Suite 1001

MSC 211 Heart and Vascular Center Ashley River Tower Suite 219

MSC 212 Center for Aging/Geriatrics Harbor View Tower Rm 806

MSC 213College of Nursing (Employee Health

Services) ** 57 Bee Street, 1st Floor

MSC 214 Regional Scheduling 160 Rutledge Avenue

MSC 215Institutional Assessment (VP Academic

Affairs ) Carol J. Lancaster 17EHS

MSC 218 Office of Special Initiatives 1591/2 Rutledge Avenue

MSC 219 Sterile Processing Ashley River Tower, suite 330

30

MSC 220 DDC Endoscope/ GI Clinic Ashley River Tower, suite 2100A

MSC 221 Volunteer and Guest Services Ashley River Tower, Suite 2104

MSC 222Physical and Occupational and Wound

Therapy Ashley River Tower, Suite 1202B

MSC 223 Ashley River Tower Facilities Management Ashley River Tower, Suite 2411

MSC 224Central registration, Medical Records and

Utilization Management Ashley River Tower, Suite 1112

MSC 225 Clinical Effectiveness Ashley River Tower, Suite 1202

MSC 226 Radiology Ashley River Tower, Suite 2310

MSC 230 DDC-ICU Step Down Unit Ashley River Tower ,Suite 3051

MSC 240 Anthesisa Ashley River Tower, Suite 4200

MSC 241 Respiratory Therapy Ashley River Tower, Suite 4100

MSC 242Pre-OP Testing / Pre-Op Surgery Pre-Op OR

PACU Ashley River Tower, Suite 4464

MSC 260 6East- 6 West - DD Inpatient Units Ashley River Tower, Suite 6067

MSC 290Digestive disease Service Line/GIHerpetology / Bar iatric/DDC surg Ashley River Tower, Suite 7100A

MSC 295 Department of Surgery Ashley River Tower,

MSC 300 Emergency Medicine 115 MH

MSC 304 Cath Lab 502 Storm Eye Institute

MSC 306 Vascular Lab 366MCI

MSC 308 Echo Lab 647MH (South West)

MSC 314 EKG Rm 644

MSC 316 Bed Management (Admitting) H102D

MSC 318 Radiation Oncology 197MH

MSC 322 Radiology (B Location) 297MH

MSC 322 Radiology 297 MH

MSC 322 Radiology (File Room ) A Location 3rd Fl, MH

MSC 323Department of Radiology & Radiological

Sciences 210 CSB

MSC 328 Environmental Services H121B

MSC 332 Hospital Administration H205G

MSC 333 Graduate Medical Education Medical Authority Hospital, Rm 202

MSC 343 Medical Staff Office H260

MSC 344 Risk Management H271A

MSC 345 Nursing Clinic H244 (MSC 345 & 347 combined)

MSC 349 Health / Medical Records H269

MSC 350 Physical Therapy H398 Medical Center Hospital

MSC 358 Patient Mail Medical Center Patient locations

MSC 403 Waring Library Bldg 200, Lib & Admin Bldg

MSC 403 University Library Education and Library Center

MSC 450Medical University (MUSC) Health Sciences

Foundation (HSF) 18 Bee Street

MSC 460 Facility Maintenance (Boiler /Chiller) 122 Bee St. Bldg 325, Room

MSC 501Office Research Development & Graduate

Studies Basic Sciences Building 101

MSC 504 Department of Microbiology & Immunology

MSC 505Department of Cell and Molecular

Pharmacology 303 Basic Science Bldg

MSC 507 Dental Medicine 4509 Mail Room

MSC 508 Anatomy 601 Basic Science Bldg

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MSC 509 Biochemistry Basic Science Bldg Rm 504

MSC 510Physiology (Dept of Physiology and

Neuroscience) 403 Basic Sciences Building

MSC 511Children's Research Institute / STB Bldg

Support Offices 1st Floor CRI

MSC 512 Osteoclast Center 173 Ashley Ave. Rm 216

MSC 514 Department of Pediatrics Children Research Institute, Rm 403

MSC 515 Developmental Nuerogenetics Children Research Institute, Rm

MSC 550 ENT (Outpatient Services) 135 Rutledge Tower, Rm 216

MSC 551 Blood and Marrow Transplant RT, 9th Floor, Rm 940

MSC 552 Dermatology Room RT, 10th Floor - 1019R

MSC 553Pain Management , Spine Center,

Neurosciences, EMG RT, 9th Floor - 924R

MSC 554 Endocrine, UDC Adult Clinic RT, 8th floor - 820R

MSC 555Burn Clinic, Surgery, Plastic Surgery,

Orthopedics RT, 7th Floor - 719R

MSC 556 Hypertension, Lever Transplant RT, 6th Floor

MSC 557 Pulmonary, PFT, Rheumatology, Asthma RT, 5th Floor - 519R

MSC 558Ped Cystic Fibrosis / Peds Hematology

Oncology RT, 4th Floor - 419R

MSC 560 Ped Day Treatment / Pediatric Critical Care RT, 2nd Floor - Rm 299

MSC 561 Department of Pediatrics 362 Rutledge Tower

MSC 563 Cardiac Diag.ENT RT, 2 Floor

MSC 566 Managed Care 216 Canon Park Place, Rm M355

MSC 567 Developmental Peds/ Peds Endocrine RT, 3rd Floor -369R

MSC 570 Rutledge Tower Ambulatory OR RT- OR

MSC 573 Peds Neurology RT, 1st Floor - 166R

MSC 574Supply Store Room, Environmental

Services, RT, 1st Floor - 173D

MSC 578 Dermatology

MSC 582MUSC Hospital Facilities Management

Office 150 Ashley Ave., RT Annex, Rm 207

MSC 583 Compliance Office, Rutledge Tower Annex, Rm 415

MSC 584 Pharmacy Services Rutledge Tower Annex, Rm SX601

MSC 586 Transplant Center SX500

MSC 591Department of Medicine Division of Gen.

Internal Med 1201-1231 135 Rutledge Avenue, RT

MSC 592Department of Medicine Division of

Cardiology Ashley River Tower, Suite 7050

MSC 593 Center for Health Disparity Research

MSC 602 Sleep Lab 110 CSB

MSC 602A Human Resources 163 Rutledge Avenue

MSC 603 Hospital/Fiscal & Payroll HE216

MSC 604 Department of Oral Surgery * 204 Clinical Sciences Building

MSC 606 Department of Neurology 309/310 Clinical Sciences Building

MSC 607Dept Of PEDS: Div of Infectious

Disease/ENDO/Nephrology 312/316 Clinical Science Building

MSC 608 Ped Endocrinology 312 Clinical Science Building

MSC 609 General Clinical Research Center (GCRC)

MSC 611 Div of Transplant Surgery 404 Clinical Science Building

MSC 613 Dept of Surgery 420 Clinical Sciences Building

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MSC 616 Neurological Surgery 428 Clinical Science Building

MSC 617 College of Medicine /Deans Office 601 Clinical Science Building

MSC 618 UMA Executive Offices 623 Clinical Sciences Bldg

MSC 619 Department of Obstetrics and Gynecology 634 Clinical Sciences Bldg

MSC 620 Urology 620 Clinical Sciences Bldg

MSC 622 Orthopedic Surgery 708 Clinical Sciences Bldg

MSC 623 Department of Medicine 803 Clinical Sciences Bldg

MSC 624Department of Medicine Division of

Endocrinology 816 Clinical Sciences Bldg

MSC 629Department of Medicine Division of

Nephrology 829 Clinical Sciences Bldg

MSC 630Department of Medicine Division of

Pulmonary 812-J Clinical Sciences Bldg

MSC 635Department of Medicine Division of

Hematology & Exp. H

MSC 637Department of Medicine Division of

Rheumatology 912 Clinical Sciences Bldg

MSC 676 Ophthalmology

MSC 700 College of Health Professionals President Street

MSC 752Department of Medicine Division of

Infectious Diseases 210 Institute of Psychiatry South

MSC 754 Continuing Medical & Public Education Room, 204 Psych Annex South

MSC 773 Cardiology Research 203 Strom Thurmond/Gazes

MSC 775Department of Medicine Division of

Endocrinology/ Strom Thurmond Bldg VA

MSC 776 Department of Medicine Bone & Mineral 5th Floor Strom Thurmond Building

MSC 777 Comparative Medicine (Lab Animal) Strom Thurmond Bldg, 6TH Floor

MSC 778 Cardiothoracic Surgery Research 625 Strom Thurmond/Gazes

MSC 779 Department of Medicine Geriatric Division 6th Floor Strom Thurmond

MSC 800 Human Resources * Harbor view Tower 105

MSC 801 CCIT Harbor view Tower 202

MSC 804 Bursar Harbor view Tower 305

MSC 805Department of Neurology (MUSC Stroke

Center) Harbor view Tower, Suite 501

MSC 806 Grants Accounting Harbor view Tower 606

MSC 808 Research & Sponsored Programs Harbor View Tower 608

MSC 812 Clinical Effectiveness & Patient Safety Harbor View Tower 706

MSC 815 Business Services Harbor view Tower 701

MSC 817 Financial Reporting Harbor view Tower 806

MSC 819Hospital Patient Accounting Revenue

System and Audit ** SC1002B

MSC 820 Reimbursement Services SC1003

MSC 821 HCC Clinical Trails HOT 701, F3

MSC 824/CFO/Budget/Procurement/Accounts

Payable Harbor view Tower 505

MSC 828 Foundation for Research development 909 Harbor view Tower

MSC 836 Marketing 135 Cannon St

MSC 837Department of Biometry & Epidemiology /

EBP 135 Cannon Street, Rm 303

MSC 838 Environmental Biosciences Program 135 Canon St, Rm 405

MSC 839 Prenatal Wellness 135 Cannon Street

33

MSC 851 Office of Special Programs (NEAC) HOT 304-H4

MSC 857Office of Research Integrity/ Special

Programs CHP

MSC 859 Public Safety* 101 Doughty St

MSC 861 Institute of Psychiatry PH553

MSC 861 Institute of Psychiatry (MUHA) 506 Institute of Psychiatry North

MSC 852 University Press 135 Canon Street

MSC 900 Volunteer Services EH101

MSC 901 Gift Shop H102

MSC 902 Biomedical Engineering H107

MSC 902 Central Supply / Hospital Accounts payable CH106

MSC 903 Medical Center Purchasing CH109

MSC 905 Dietary Management H110B

MSC 906Adult Respiratory Therapy/Pediatric

Respiratory (Share w/302) 450MH

MSC 908 Department of Pathology & Lab Medicine 309 Children's Hospital

MSC 912Department of Anesthesia & Preoperative

Medicine 525 Children's Hospital

MSC 915 Pediatric Cardiology EH601

MSC 917 Department of Pediatrics 697 Children's Hospital

MSC 951 Educational Technology 49 Bee Street

MSC 955Hollings Cancer Center Includes: (MSC 556

) 96 Jonathan Lucas, Rm 202

MSC 957 Hollings Out Patient Provillion Hollings Cancer Building

MSC 960 CHP Dean’s Office 151 Rutledge Avenue, Bld A, Rm A323

MSC 961 Health Sciences Program 151 Rutledge Avenue, Bld B, Rm 432

MSC 961 Health Administration & Policy 151 Rutledge Avenue, Bld B, Rm 432

MSC 962 CHP- Physician Assistant 151 Rutledge Ave. Bldg B., Rm.125

MSC 963 CHP - Anesthesia for Nursing 151 Rutledge Ave., Bldg, B., Rm 102

MSC 964 CHP - Cardiovascular Profusion 151 Rutledge Ave., Bldg B., Rm 125

MSC 965 CHP Rehab Sciences 151 Rutledge Avenue, Bldg B., Rm 332

MSC 974 Office of Diversity 45 Courtney St

MSC 975 Matthew's Book Store 158 Ashley Avenue

MSC 977 MUSC Physical & Occupational Therapy 158 Ashley Avenue

MSC 980 Student Health / CAPS ( MSC 173) 30 Bee Street

34

The Mail Center Reality

Mail is the lifeblood of the modern college campus and is the vessel through which most recruiting,fundraising, business dealings, and informational communication efforts flow. (Imagine the consequences ifmail not sent/received in a timely, efficient, and safe manner!)

The Mail Center is, as often as not, the Rodney Dangerfield of all college departments - they "don't get norespect." But this perception in today's society is not accurate. The Mail Center has become a computertechnical and labor intense running department.

Today's college/university mail-handlers are not transient employees. They represent a new standard ofprofessionalism, that does not indicate entry-level mobility, but instead, a career position in mail distribution.

The Mail Services Specialist must have unique social and physical skills to succeed in this field, and manypersons employed elsewhere on campus would not last a week working in Mail Services.

The employees must be dependable. There are many jobs where the workload is variable and tardiness andabsenteeism go virtually unnoticed. Not so in the mail business. Our workload is constant and time-sensitive.The work cycle continues on weekends, holidays, and snow days, making it endless in nature and impossibleto put aside.

Mail Services employees must be physically strong, agile and have endurance. What other departmentdemands the physical stamina of standing for hours, sorting, metering, lifting and processing packages,working the window, and lifting and hauling packages and mail to departments every day.

The employees must have a working knowledge of the various kinds of mail system computers. Mail demandstoday require faster processing with less labor time.

Employees need to be flexible. The Mail Department demands an individual who can deal with rote labor andaccelerate to meet unexpected challenges.

The career mail specialist needs social interaction skills. The modern mail center is the communications centerof the university. The employee within this department must interact effectively with all levels of society,while exhibiting friendliness and a demonstrated knowledge of their field.

Because the Mail Center has many varying situations where the daily department routine is disrupted becauseof rush jobs, weather conditions, exceptionally large volumes of mail to be processed the same day, etc., theMail Center needs individuals who have the ability to prioritize and work independently to get the job done.

The "Mailroom" is no longer a stepping-stone to a career. It is a career!

And a career which demands individuals to be very diversified in knowledge, equipment skills, and peopleskills. And only through much time devoted to educating, training, and experience does this happen.

35

19MSMePhFax

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Post

HagoodC 825dical Unone: 843: 843-7

USC M

al Direct

36

Avenue, Suite 106

iversity of South Carolina-792-5385/2716

92-2660

MUSC Postal Store122 Bee Street. Suite 104MSC 825Medical University of South CarolinaPhone: 843-792-7174/6441Fax: 843-792-6436

ail Distribution Center MUSC Postal and Processing

Edward Smalls : Associated Directoror: Eartha Bonneau

MUSC MAIL AND POSTAL Service Centers