table of contents - · pdf filetable of contents . i. quotes from leaders, faculty, ......

TABLE OF CONTENTS

I. Quotes from Leaders, Faculty, Students & Associates Learning / Leadership / Talent Profiles 1 II. Resume 2

Functional Standard Chronological

III. LEADERSHIP - CROSS FUNCTIONAL EXPERTISE 3

Education Student Services Career Services Admissions / Marketing General Campus Wide Leadership

IV. Testimonials and Letters of Recommendations 4

Teach for America Recommendation Doctoral Recommendation Community - Mayor of Avondale Arizona Student Faculty COO / CEOs Senior Leaders / Peers

V. List of Accomplishments 5

VI. Samples of Work 6

VII. Student and Community Involvement 7

VIII. Performance Reviews 8

IX. Reference List 9

Quotes from former Leaders and Associates (Performance Reviews, anonymous 360 reviews, letters)

“A quotation in a speech, article, letter, or note is like a rifle in the hands of an infantryman. It speaks with authority."

Former CEO: "Your commitment to collaboration and ability to solicit ideas, coupled with your endless source of new ideas, is building a great balance between accountability and empowerment within your team."

Former Vice President(s) of Operations: "Bill's outstanding contribution to the organization is his willingness and desire to build a

better mouse trap and then share that knowledge with his colleagues. this characteristic benefits all at the University as other campuses embrace what he initiates and then build onto it to further enhance a process.

He delivers a can-do attitude in every aspect of the job. Most impressive increased the student satisfaction with the University from 77% to 95%.

Bill is very focused on effective and efficient operations. Bill is a self-starter and is constantly looking for opportunities to improve his campus and

his colleagues. He strives to drive improvement wherever he identifies a need. Bill can always be relied upon to complete tasks on time, extremely organized. This past year’s results have been outstanding. Bill is a quality leader and has done a

good job raising the level of accountability of his teams. He regularly verbalizes the goals and objectives and stresses the importance of results.

Former Faculty: "Mr. Brittain always acted in the best interest of the University. He had

an open-door policy for all: staff, faculty, and students, and encouraged everyone to actively participate in the University’s work. He was a good “sounding board” for faculty, and “smoothed over” grievances to keep the school running smoothly.”

Former Direct Reports

"It is rare to see the combination of entrepreneurial spirit, leadership ability, and spirit of genuine and compassionate accountability in one person.

"In a very short period, your tenacity and mindset for process improvement was instrumental in developing a culture around which all could rally!"

His commitment to the students, the university, and the passion for everything. Nothing and no one is insignificant. He has high expectations of customer service and challenges the team to think outside the box to meet those expectations.”

Former Student: "It is not often that you find a person that can multi-task with the grace

and tenacity that I witnessed Bill as I was studying at the school. His ability to work collaboratively while dealing with students and academic issues was quite impressive."

“The most vital task of the leader is to motivate, inspire, empower and encourage the team's primary resource-the unlimited, creative human potential to find better ways”

CAREER & TALENT SUMMARY PLUS PERSONAL GOALS

LEARNING STYLE

BRITTAIN’S: LEARNING STYLE ANALYSIS:

BRITTAIN’S: D.I.S.C. ANALYSIS:

On following page



BRITTAIN’S: D.I.S.C. ANALYSIS:



The following analysis was performed by the independent Talent Plus organization for an independent assessment of all its senior leaders. The results are congruent and in line with my historical career performance and leadership style.

TALENT PROFILE ASSESSMENT BY

ORGANIZATION (2006)

Summary Committed to learning for himself, but also for his associates and clients. Active intellect to seek out information & ideas that will improve business. Careful decision maker and is able to balance the importance of objective data with

the less tangible aspects of a business. His caring is felt in his ability to listen and appreciate each person for his or her

unique gifts. Drive

Possesses a confidence that is acknowledged and respected by others. Has an accurate understanding of his strengths and weaknesses, which include

his integrity, his commitment to people’s development, and his high energy level. Is comfortable sharing the glory with his team.

Focus

Has an unflinching can-do attitude, which is a combination of his achievement orientation and his positive attitude.

Enjoys seeing the measurable results of his efforts, and is constantly re-engaged by new opportunities to learn.

Optimistic view helps him see solutions where others might only see obstacles, and therefore, does not lose his forward momentum.

Intelligence

Most intense leadership theme, corroborating his passion and openness for learning, as well as his analytical and reliable decision-making process.

Possesses strong emotional intelligence – a student of people behavior, which is analogous to his interest in the behavior and training of his horses

Continually looks for ways to improve process and implement new ideas. “The most vital task of the leader is to motivate, inspire, empower and encourage the team's primary resource-the unlimited, creative human potential to find better ways”


Conceptualization

Ability to remain aligned with the mission of the organization helping to make decisions that respect both mid-term and long-term goals.

Relationship

Places a high premium on collegial relationships within the professional environment, and his efforts to build and maintain relationships go far in creating a team atmosphere.

Behavior garners their professional respect through beneficial decisions and frequent communication.

Persuasion

Sees the process of influence as one involving the collaboration between presenter and audience.

Individualized Approach

Recognizes that each person brings a different constellation of gifts and wants to create a learning environment that meets their various needs.

Uses an approach of situational leadership and is highly responsive when recognize existing processes and methods are not effective.

Growth Orientation

Optimistic attitude makes positive recognition a core element of his management style.

Prefers to emphasize a person’s good traits and abilities while also seeking to remove any counter productive behavior from their repertoire.

Response to Negativity

Problem solving is an activity that he thrives upon and is a natural fit for his strong analytical skills.

Executive Skill

Emphasizes the leader’s role as supporter and grower of people. Sees his success in the success of his team members.


WILLIAM C. BRITTAIN, JR. 4540 Natick Avenue # 310 Sherman Oaks, Ca. 91403

Mobile: 818-625-1302 [email protected] WEBSITE: HTTP://WWW.BRITTAINWC.COM/

EDUCATION, BUSINESS, PROCESS IMPROVEMENT, & TECHNOLOGY LEADERSHIP

INSTRUCTOR Sector experience: Education – Aerospace – Automotive – Railroad

Innovative and high performing Campus Leader able to achieve stellar results in short timeframes utilizing experience acquired through working for one of the top 100 companies in the United States, 10 years of Process Improvement leadership and training, cross industry experience, my personal education and leading educational institutions from startups to the largest in the country. Expertise:

Strong Metrics Management Experience Six Sigma Black Belt / Process improvement leadership Student Retention and Satisfaction Expertise in Building customer service cultures Building strong Financial Performance Large to small Program / multiple Project leadership Team building & motivational management Creative Problem Solving

Getting people to play, learn, & produce in same sand box

PROFESSIONAL EXPERIENCE

EDUCATION LEADERSHIP SUCCESS INDICATORS Campus Director / Executive Director / President Campus of the year 2 years in a row – increasing Customer Satisfaction from 68% to 95% in two years. Increased customer retention by 7% in 2 years producing additional $1.5M bottom line revenue. Grew a student population from 250 to 475 students in less than 7 months being the first campus of 22 to

achieve a profit in first year of operations. Full P&L responsibilities to $50 million with student populations to 2800. Recognized across 10 campuses for Student Emergency fund and on-line tutoring models. Accomplished team building, initiative buy-in, and enhanced budget performance through implementation of

cross functional improvement teams. Campus Turnaround: Took over campus, quickly resolved critical campus issues: eliminating 30% missing

proof of graduations, realigned instructor salaries at a benefit of 5%, and rebuilt leadership team, started and completed multiple accreditation submittals.

College Instructor Recognized across 10 campuses by senior leadership for innovation and faculty / staff assessment model creation: Implemented Education Action Teams for organizational improvement and developed a faculty assessment model enabling appropriate focus across all levels of team member performance.

BUSINESS I/T LEADERSHIP SUCCESS INDICATORS: Achieved stellar results at each assignment. International Multi-Site Global I/T Leadership across 5 major business units, 15 facilities with $160M budget

and a staff of over 300 team members plus consultants. 10 years of Process and Quality Improvement Leadership achieving millions in bottom line savings: Six

Sigma Black Belt and trained other team members in Green Belt methodologies, Total Quality Team Chairman, trained in Toyota Production System, Lean manufacturing, ISO, QS and AS9000.

EBusiness Champion overseeing 10 cross functional teams driving $100,000s of savings annually. Major International project leadership (ERP & systems implementation): contract negotiations, oversight of

multi-country contractors and vendors, along with project milestones and deliverables. Achieved over $3 million dollar savings through multiple contract negotiations. Senior Staff member participating in strategic, business, and capital planning / management. Account Executive supporting $4.5 organization, responsible for strategic operations reviews: Understanding

customer requirements, concerns, plans, and ensuring delivery of projects. Recognized for creativity, team building, and delivery of projects on time and in budget.

mailto:[email protected]

WILLIAM C. BRITTAIN, JR.

- 2 -


Campus Director / Executive Director / President 8 years Total operational leadership overseeing students, staff, interface with investors as well as community activities. Strategic changes in organizations enabled rapid exposure and support across varied programs, student populations, and varying degrees of campus maturity yielding high customer satisfaction while achieving stellar financial results. Degree oversight: Applied Science degrees, Associates Degrees, Bachelor’s Degrees, and Master’s Degrees. Programs: Automotive Technical, Nursing (LVN to RN, RN to BSN, BSN, Health Care Administration and

Management, Surgical Technology, Occupational Therapy, medical assisting, Accounting, Business Administration, Business Management, Criminal Justice, Information Technology, Paralegal, legal studies, partnered with sister school with massage therapy and other allied health programs.

Business / Information Technology Operational Leadership 15+ years HONEYWELL AEROSPACE Senior Aerospace Leadership from the VP-CIO to Director roles supporting a $4.5billion organization Account Executive role within Aerospace for $10 Billion business unit and also Senior leadership customer

liaison to International Airframe manufacturer Oversight of Quest for Excellence Process Improvement Teams within business function EBusiness leadership over 10 cross functional ebusiness teams driving $100,000s of savings

MODINE MANUFACTURING Chairman of Process Improvement Teams. Information Technology Leadership and member of Senior Staff for an automotive organization supporting

Information Technology, Computer Aided Design Team, and international project leadership.

EDUCATION

Masters of Business Administration, GPA 3.82 XAVIER UNIVERSITY, Cincinnati, OH

Beta Gamma Sigma Honor Society for academic excellence.

B.A. in Economics and Political Science, GPA 3.5, Magna Cum Laude UNIVERSITY OF PITTSBURGH, Pittsburgh, PA

Masters of Divinity (completed 45 credits toward degree), GPA 3.5 ASBURY THEOLOGICAL SEMINARY, Wilmore, KY

Associates Degree Data Processing/Programming, GPA 4.0 LEXINGTON COMMUNITY COLLEGE, Lexington, KY

CAREER DEVELOPMENT TRAINING

PROCESS IMPROVEMENT LEADERSHIP Six Sigma Black Belt Training and Certification Dale Carnegie - Effective Speaking and Leadership

training Lean Enterprise Fundamentals Project Management Design for Six Sigma training and

certification Executive Leadership: Quality Management-Deming,

Covey Toyota Production System & lean principles Leadership III: Fundamentals of Business

PRYDE Program Certification – specialized treatment foster care program

Pressley Ridge Organization, Pittsburgh, PA.


- 3 -

CHRONOLOGICAL CAREER HISTORY

West Coast Ultrasound Institute – Education–Private Sector May 2011– Aug 2012 Campus Director – Ontario, California Organization has three campuses and is a recognized leader in Ultrasound and MRI training with additional specialty programs and Vocational Nursing. . Brown Mackie College – Education – Private Sector Nov 2009 – Jun 2010 Campus President – Phoenix, Arizona Turned around a troubled startup operations that began in May 2009 with 70 students and within one year achieved almost 500 students across 14 programs and turned a profit by end of the first year.

West Coast University – Education – Private Sector Apr 2007 – Oct 2009 Executive Director – Los Angeles California Campus A $100 million plus multi-campus University providing accelerated degrees in health care. One of the largest populations of nursing graduates in California. Nursing and healthcare degree programs. Universal Technical Institute – Education – Private Sector Apr 005 – Feb 2007 Campus President – Avondale Arizona Campus Successful leadership of one of Universal Technical Institute’s largest campuses operating in a facility with over 287,000 square feet, 2,000 plus students, over 200 faculty and administrative staff - budget exceeding $50M. Honeywell International – Aerospace Aug 1998 – Oct 2004 A $25-billion diversified technology and manufacturing company. Aerospace delivers $10.5 billion in revenue and is a leading global provider of integrated systems and service solutions. Vice President, CIO – Acting, Aerospace Services Director Information Technology, Aviation After-Market Account Team Leader GTS - Aerospace Director of Information Systems & eBusiness Leader

.

SULLIVAN COLLEGE - College Instructor, Kentucky 1998 Taught introduction to computers.

MODINE / SIGNET SYSTEMS (Automotive), Kentucky Apr 1987 – Aug 1998 A $300 million automotive manufacturing supplier with both domestic and international operations. Director of Information Systems Hands on leadership including programming on an AS400, networking, desktop, operations, and

programming staff. Supported Computed Aided Design, Telephony staff and projects.. Project management including an international ERP implementation. Total Quality Team Chairman overseeing manufacturing plan process improvement initiatives. Senior Staff member.

WILLIAM C. BRITTAIN, JR. 4540 Natick Avenue # 310 Sherman Oaks, Ca. 91403

Mobile: 818-625-1302 [email protected] WEBSITE: HTTP://WWW.BRITTAINWC.COM/

EDUCATION, BUSINESS, PROCESS IMPROVEMENT,

& TECHNOLOGY LEADERSHIP INSTRUCTOR

Sector experience: Education – Aerospace – Automotive – Railroad

Innovative and high performing Campus Leader able to achieve stellar results in short timeframes utilizing experience acquired through working for one of the top 100 companies in the United States, 10 years of Process Improvement leadership and training, cross industry experience, my personal education and leading educational institutions from startups to the largest in the country. Expertise:

Strong Metrics Management Experience Six Sigma Black Belt / Process improvement leadership Student Retention and Satisfaction Expertise in Building customer service cultures Building strong Financial Performance Large to small Program / multiple Project leadership Team building & motivational management Creative Problem Solving

Getting people to play, learn, & produce in same sand box


West Coast Ultrasound Institute – Education – Private Sector May 2011 – Aug 2012 Organization has three campuses and is a recognized leader in Ultrasound and MRI training with additional specialty programs and Vocational Nursing. . Campus Director – Ontario, California Increased student population by 35 percent to 480 students: rebuilt trust/team, enhanced processes and

repeatable procedures building a framework for successful continuous improvement. Assist in regional oversight of admissions, marketing, implementing initiatives to exceed all start budgets Successful completion of 5 year accreditation audit, establishing internal compliance processes / checklists. Successful leadership of multiple Program Advisory Committee meetings. Recognized by owner for establishing a high performing harmonious environment coupled with high levels of

customer service, professionalism, having superior campus appearance and organization. Brown Mackie College – Education – Private Sector Nov 2009 – Jun 2010 Start-up campus with 14 Associate and Bachelor programs (Business, M/A, Surgical Tech, Nursing, I/T, Legal, Accounting, Occupational Therapy, and others) turned a profit by end of the first year. Campus President – Phoenix, Arizona Turned around a troubled startup campus increasing student population from 250 to almost 500, resolved

compliance and scheduling issues while rebuilding and strengthening leadership team. Ensured the creation and timely submittal of ACICS self-study, IEP, Registered Nursing Program approval,

ABHES and ACOTE submittals and compliance corrections. Branded and Standardized Processes and Procedures – Professionalized and raised the quality of all

communications, documentation, presentations, processes, and created a framework of process improvement with accountability, time commitments, milestones, and owners.

Created “Amazing” Community Service Partnership - largest school in U.S. for homeless children.



- 2 -

West Coast University – Education – Private Sector Apr 2007 – Oct 2009 A $100 million plus multi-campus University providing accelerated degrees in health care. One of the largest populations of nursing graduates in California. Nursing and healthcare degree programs. Executive Director – Los Angeles California Campus Increased the student population from 300 to 600 in only 2 years. Achieved Campus of the year 2007 & 2008 – based on a combination of financial and other metrics. Increased Satisfaction from 68 percent (prior to my leadership) to 95 percent in 2 years. Recognized for building effective relationships, consistent cross campus sharing of best practices (forms,

processes, manuals, & ideas to build teamwork across organizational lines). Recognized for excellence in innovation and collaborative problem solving – “building a better mouse trap” In less than 2 years turned around all administrative departments, creating a campus culture of concierge’s

level of service while achieving and exceeding financial and other metrics. These leaders became recognized as the experts and “go to” personnel in our multi-campus University.

Universal Technical Institute – Education – Private Sector Apr 005 – Feb 2007 A $300 million plus nationwide provider of technical education training for students seeking careers as professional automotive, diesel, collision repair, motorcycle and marine technicians.

Campus President – Avondale Arizona Campus Successful leadership of one of Universal Technical Institute’s largest campuses operating in a facility with over 287,000 square feet, 2,000 plus students, over 200 faculty and administrative staff - budget exceeding $50 million. In a relatively short period of time assumed leadership of campus with serious leadership shortfalls and

established strong teams, high level performance and accountabilities rising to the top performing campus. Turned around campus key metrics: Increase of 4% retention over prior year, 1,000 plus students in school

over budget, exceeding revenue and income targets. Led all 10 campuses in overall performance. Established a culture of process improvement through implementation of leadership 360 reviews, instructor

assessment model, Education Action Teams, suggestion systems, and project accountability tracking. Drove extensive community outreach programs including building relationship with the Mayor’s office and team Change agent driving initiatives across all campuses: Potential of up to .5 million savings in mail innovations,

establishment of on-line tutoring program utilized by multiple campuses for increased retention and student success, established student emergency fund model for increased retention, and revenue generation and customer satisfaction through new video and photography department & new graduation photo program.

Honeywell International – Aerospace Aug 1998 – Oct 2004 Identified as a High Potential employee provided rapid leadership growth and advancement over seven years in a $25-billion diversified technology and manufacturing company. Aerospace delivers $10.5 billion in revenue and is a leading global provider of integrated systems and service solutions.

Account Team Leader GTS – Honeywell Aerospace Oct 2002 – Oct 2004 Newly created position for senior strategic leadership and communication across the $10 Billion enterprise, partnering with business leaders, customers, vendors, and service delivery personnel marketing our IT infrastructure programs and ensuring quality delivery of products and services for superior customer satisfaction $500,000 anticipated yearly savings enabled by achieving a Six Sigma Black Belt certification through the

leadership, training, and mentoring of a Six Sigma team for the completion of a metric performance management dashboard and reporting system.

Lead customer site reviews to market the units’ programs, products and services, evaluate performance and capture customer issues and concerns for improving service delivery / customer satisfaction. Results were instrumental in facilitating an organizational redesign.

Performance and customer satisfaction increased through establishing and leading Aerospace wide Strategic Operations Reviews. Partnered with customers on product and service demand planning and managed metrics and issues with focus on operational improvements.


- 3 -

Vice President & CIO – Acting, Honeywell Aerospace Services Sep 2000 – Oct 2002 Director Information Technology, Aviation After-Market Sep 2000 – Oct 2002 President’s selection to assume concurrent strategic and tactical leadership positions over the $4 Billion International Aerospace business unit’s IT organization and the $1.5 Billion aftermarket services enterprise. Responsibility encompassed $120 million budget, staff of 200, 15 direct reports across 5 major business enterprises in the U.S., Europe, and Asia Pacific with outsourced / offshore development, and 30 contractors.

$3 million dollar savings achieved through multiple contract negotiations. Recognized and awarded for creating the first Arizona State University MBA student and Honeywell staff

Project analyzing processes across 10 plus sites. $700,000 monthly cash flow generated while completing a $9M project with a mandated 30 person staff

reduction creatively completing project and finding alternative work assignments for the 30 individuals. Met all established goals for both organizations, and maintained staff loyalty during two major organization

transitions (attempted acquisition, reorganization)

HONEYWELL AEROSPACE / ALLIEDSIGNAL, Urbana, Ohio Director of Information Systems & eBusiness Leader Aug 1998 – Jul 2000 Turn around motivational leadership of an aerospace manufacturing organization acquired by AlliedSignal that previously experienced a significant reduction in staff, low morale, and no senior IT leadership. Assumed roles as IT Director, eBusiness leader, and Senior Staff customer representative for a South American Manufacturer. $300,000 annual savings through leadership empowerment of 10 to 12 cross functional ebusiness projects

teams identifying and creating solutions for new and enhanced processes in the areas of ecommerce, digital processing, re-engineering, and global sourcing.

$100,000 savings through implementation of a creative technology migration and upgrade plan for 1200 desktops including standardization of networking architecture, desktop software, standards and policies.

SULLIVAN COLLEGE - College Instructor, Lexington, Kentucky 1998

MODINE / SIGNET SYSTEMS (Automotive), Harrodsburg, Kentucky Apr 1987 – Aug 1998 Director of Information Systems Member of the Senior Management Staff responsible for IT, Computer Aided Design group, Total Quality Management leadership serving as the company wide process re-engineering team chairman. International program management for a newly acquired German manufacturing company’s technology

requirements from vendor and system selection, contract negotiations for network and ERP implementations. $100,000’s yearly savings through leadership of the company’s process improvement activities, identifying

opportunities, selecting and chartering teams, monitoring and reporting performance.

EDUCATION

Masters of Business Administration, GPA 3.82 XAVIER UNIVERSITY, Cincinnati, OH

Beta Gamma Sigma Honor Society for academic excellence.

B.A. in Economics and Political Science, GPA 3.5, Magna Cum Laude UNIVERSITY OF PITTSBURGH, Pittsburgh, PA

Masters of Divinity (completed 45 credits toward degree), GPA 3.5 ASBURY THEOLOGICAL SEMINARY, Wilmore, KY

Associates Degree Data Processing/Programming, GPA 4.0 LEXINGTON COMMUNITY COLLEGE, Lexington, KY


- 4 -

CAREER DEVELOPMENT TRAINING

PROCESS IMPROVEMENT LEADERSHIP Six Sigma Black Belt Training and

Certification Dale Carnegie - Effective Speaking and

Leadership training Lean Enterprise Fundamentals Project Management Design for Six Sigma training and

Certification Executive Leadership: Quality Management -

Deming, Covey Toyota Production System & Lean principles Leadership III: Fundamentals of Business

PRYDE Program Certification – specialized treatment foster care program Pressley Ridge Organization, Pittsburgh, PA.

Highly regarded non-profit health and human services organization focused on serving troubled children and their families

Extensive training and certification as a foster parent within the Pressley Ridge Youth Development Extension (PRYDE) program.

INTERESTS

International travel Learning – life long Horse training and competition Foster parenting Gourmet cooking Mentoring Automotive enthusiast Volunteer work

TESTIMONIALS

AND

LETTERS OF REFERENCE

The following letters were received as a result of specific performance

achievements, participation in various important organizational initiatives,

and reflection on my performance, attitude, and behaviors.


TESTIMONIALS AND LETTERS OF REFERENCE

Teach for America Recommendation: Page 1 of 2



Doctoral Recommendation:



Community Involvement:



Letter from student:


TESTIMONIALS AND LETTERS OF REFERENCE Letter from Faculty:


TESTIMONIALS AND LETTERS OF REFERENCE Email from Interim COO at West Coast to all employees at all campuses West Coast and American Career Colleges



Letter from CEO:


TESTIMONIALS AND LETTERS OF REFERENCE Letter from CEO:


TESTIMONIALS AND LETTERS OF REFERENCE Letter from Peer / Senior Leader:



Letter from Peer / Senior Leader:


TESTIMONIALS AND LETTERS OF REFERENCE Letter from Senior Leader / Peer:


LIST OF ACCOMPLISHMENTS CREDITS: It is important to recognize my accomplishments would not have been fully achieved without the benefits of building, encouraging, and experiencing the quality work and talents of my teams!

WORK

FOR PROFIT EDUCATION SECTOR – SINCE November (2009) Took over a campus experiencing serious performance issues from 25% of students not having proof of graduation on file, not consistently following college catalog policies, instructors not qualified to teach as well as significantly over paid, accreditation and nursing program approvals either not started or without solid directions and controls, along with significant leadership deficiencies. The following are some of the significant accomplishments.

Transformed Startup Campus & Turned Profit in 1 year – Grew from 70 to 475 students, rebuilt

leadership team (Dean, Program Chairs, Registrar, F/A Director, Career Services, and faculty), creating a high customer service culture while leading the creation and submittal of ACICS self-study, Registered Nursing Program approval, ABHES and ACOTE submittals.

Retention – BMC Power of One Initiative – Rallied students, faculty, and administration around the goal of saving students, which produced for example the saving of 4 students from dropping in only 2 days!

Branded and Standardized Processes and Procedures – Professionalized and raised the quality of all communications, documentation, presentation materials, influenced team to build internal processes, and created a framework of process improvement with accountability, time commitments, milestones, and owners.

Created “Amazing” Community Service Partnership – According to Dina Gerdon of Children First Academy (largest school for homeless children in the U.S.) we are amazing in our partnership and reaching out to their students. Students, faculty, and administration are actively involved as a year long project.

Created videos to promote and communicate key cross campus initiatives such as the community project and policies and procedures.

FOR PROFIT EDUCATION SECTOR – SINCE MAY 2007 (West Coast) Within two years built a high performing team across multiple disciplines with a “concierge level of customer service” framed in a continuous improvement philosophy. The following are some of the significant accomplishments. Drove Student Satisfaction Index increase from 68 to 96 percent in 2 years. The last survey

performed prior to my hire date was 68 percent. Campus of the year two years in a row (2007 – 2008). Campus of the quarter (1st Qtr 2009). Created a team of leaders who exemplify the sharing of best practices across organizational

barriers (from corporate training, departmental functional training, sharing of professionally created forms across Financial Aid, Student Services, Career Services, and Admissions).

Built a culture of organizational evaluation and improvement. Established practice of follow up reviews after graduation, orientations, and Program Advisory meetings to identify what worked, what did not, and what should be changed / added. Also influenced the utilization of check lists for major events to ensure repeatable processes such as Orientation.

Creative use of Media for two significant initiatives: o Achieved almost 10,000 lbs of food donations for the hungry in Los Angeles (more than all other

campuses and corporate combined. Created a professional Food Drive video in 2-days, put on YouTube, WCU website, and shown to all students, staff, and faculty.

o Created a Food Policy video that was a very effective method to get buy-in and support from all students and staff regarding food and drinks in the building / classrooms.

"It is time for us all to stand and cheer for the doer, the achiever — the one who recognizes the challenge and does something about it. " Vince Lombardi

LIST OF ACCOMPLISHMENTS

Recognized by the former COO as a role model for getting people to play in the sandbox together across WCU and ACC - Partnership – model for other WCU campus. Established numerous initiatives to continually strengthen the partnership for promotion of WCU programs with ACC students. o Strategic plan developed including partnering with American Career College on multiple

initiatives. Cross campus sharing of forms, processes, manuals, and ideas to build teamwork across

organizational lines. Consistent Cross Campus Sharing of Best Practices o Transformed the Institutional Effectiveness Plan into a document that was truly a joint effort of all

functional areas rather than a creation by one person with improved content. o Cosigner document – initiated idea, partnered with local team, resulted in a marketing published

document to be used across all of WCU. o Graduation Procedure manual o Numerous admissions documents o Crayons and Nursing coloring books for potential students’ children o Developed a dry erase solution for HESI testers (to have writing materials) to minimize

opportunities for cheating. o Professional Orientation Presentation. o Graduate Student Panel o Enhanced orientation presentation – new VP of Academic Affairs indicated ours will be a model

for the other campuses. Led a combined leadership development effort with cross departmental contributions and participation in the actual presentations

Built a team that has a motto – “no nurse left behind” Initiated and led the development of a promotional presentation to the LA Sherriff’s office personnel

and one of 2 leaders doing the presentation – feedback was “impressive” Led the creation and presentation to UCLA representative as an initial step toward possible

partnerships – Received rave reviews from the UCLA representative. Developed faculty charts for assessing hours, work load, and bench strength for each course Initiated the idea and facilitated the creation of a Tools for Success Workshop Established first ever student panel of recent graduates – proved to be of real value to students

who participated and the video taped session will enable promotion of WCU for potential students. Recognized by WCU leadership as a best practice.

Recognized as the key campus who led a complete review and revamping of the WCU catalog contributing the majority of the suggestions for improvement.

Established Quality Assurance Team and process to ensure student files are audited on a regular basis – partnership between testing manager, proctors, admissions, and academics.

Implemented new educational technology in nursing program – QWISDOM units for enhanced student engagement and assessment.

Enhanced Faculty meetings receiving feedback from faculty they are getting better and better and the last was the best they have participated in. Expanded the benefits of the next Campus based Faculty meeting / Special Seminar to members of all three WCU campuses.

Effective student complaint management – students feel they are heard, that Bill is responsive to their needs and concerns (verbalized in SSI comments and in direct comments). Examples: o Sexual harassment – managed student’s frustrations minimizing the negative outcomes o Psych204 class with 15 failures at mid-term managed student expectations and effectively

resolved the issue. o Psych204 class with 17 failures at end, was able to develop a solution that academically was

sound, but also met instructor, student, and university expectations. o Managed expectations and resolved student concerns relative to security and shuttle service.

“Effectively managed campus in a very turbulent year with short staffing, sub-performing staff, counseling, terminations, hiring, training, campus continually improved with increasing solidarity of the leadership team.” Quote from Performance Review.

Challenges the status quo enabling a couple of students to gain approval to enroll based on their family story – changing the “world one life at a time”. Both graduated successfully.

Excellent in helping team members on various management principles, how to write better appraisals, refine counseling forms, sets high expectations for quality, delivery, and customer service. Instituted practice of sharing Kudos – to learn to recognize superior performance.


LIST OF ACCOMPLISHMENTS FOR PROFIT EDUCATION SECTOR – PRIOR TO MAY 2007 Rapid turn around of project delivery, performance metrics, budget objectives, and leadership

confidence and skills in a relatively short period of time following organizational disarray: dismissal of prior education director, school director, and sub-performing Directors.

o In one year increased student retention by 4 percent to an all time high. o Achieved 1,000 students in school over budget targets. o Stabilized leadership pool through appropriate hiring, mentoring, and setting realistic, but high

expectations. o Established a culture of process improvement. o Shared tools and “best practices” with other 9 senior and new school directors to help fellow

team members excel minimizing reinvention – Faculty Assessment Model, On-line student tutoring, creative postal 3rd party arrangement.

o Created an innovative marketing plan to enhance and improve the “stickiness” of our Arizona customer base through creative donation programs, scholarships, expert driving promotion for youth, event engagement, and fun!

AEROSPACE $500,000 anticipated yearly savings through the completion of a Six Sigma Black Belt certification

project utilizing a breadth of quality analytical tools and methodologies to solidify customer requirements establish system functional requirements, development of a prototype, and identification and planned mitigation of potential failure points.

Set and achieved goal of 100 percent Six Sigma greenbelt certification.

Set and achieved goal of all team members worldwide participating in at least 1 process

improvement initiative with an annualized process improvement savings of $5 million. Qualified 4 teams to participate in the Quest For Excellence yearly event for projects producing significant benefits for the company in the areas of growth, productivity, and cost savings.

$3 million negotiated savings on an outstanding legal contract obligation.

$700,000 license agreement savings through influence management and negotiation skills.

Negotiated a $2 million savings in Siebel web licensing costs.

Avoided $400,000 of consulting fees as a result of effective diplomacy and influence management

eliminating tensions between all parties.

Promoted eLab centers, increasing participating sites by 200 percent across the world wide organization to promote and enhance web literacy and on-line learning opportunities.

Developed the first eBusiness Strategic Plan as part of the CEO’s, Larry Bossidy’s ebusiness

initiative in the areas of Globalization, eCommerce, Manufacturing, and Supply Chain.

Established an eCouncil, with leadership of 10 to 12 project teams producing $100,000s of savings. "It is time for us all to stand and cheer for the doer, the achiever — the one who recognizes the challenge and does something about it. " Vince Lombardi

LIST OF ACCOMPLISHMENTS

$300,000 annual savings across multiple ebusiness projects. As ebusiness leader lead the identification, oversight, and delivery of the projects covering the following areas: PDM expansion, on-line order status, automated financial reconciliation, internet based supplier self-service, and electronic MRO.

Enabled 2 team members to become Black Belt Certified, enabling career growth and positive

impact to the business.

Oversight and Program management of an International ERP implementation from requirements definition, product and vendor selection, and implementation.

First to establish an Arizona State University MBA applied project team to work with Honeywell’s IT

group to develop an eMarket place study with specific recommendations for the $1.5 billion Aviation Aftermarket business unit. Received a $3,000 personal recognition.

Creative Marketing. Gained support and acceptance, across the entire business unit, for major

Information Technology initiatives through creative marketing and promotion. Creating a “fire side chat” video, an on-line multi-cast presentation utilizing live presentation, video, CD, and power point, with custom design of an ebusiness logo, table tents, and quizzes enabled positive recognition and total support for the IT team and projects during a very difficult time period.

Achieved 15 percent staff reduction, met all established goals concurrently for both the Aerospace

Services SBU (Acting CIO role) and the Aviation Aftermarket (IT Director Role), maintaining staff loyalty, during both a potential acquisition and actual reorganization.

$700,000 monthly cash flow generation enabled through completion $9 million project while

reducing the project’s staff by 30 percent to address and resolve, as the new CIO, a long standing co-employment issue.

$100,000 savings through implementation of a creative technology migration and upgrade plan for

1200 desktops including Y2K mitigation, standardizations of network architecture, desktop software, standards and policies.

Successfully reduced “shadow IT” through team work and partnership with several departments to

ensure their requirements were met, but IT standards and procedures would be followed.

Completed an entire Strategic business unit’s Management, Resource, and Review document for tracking and analysis, developmental planning and succession of talent pool.

AUTOMOTIVE

Saved $100,000 as the first in the State of Kentucky to enable AS400 – Novell connectivity utilizing a software only solution.

Volunteered to serve as chairman of the Total Quality Management Process Improvement

initiatives / teams, senior executive overseeing International Technology implementation, leader of information technology as well as computer aided design personnel.

With Creativity and ingenuity completed an MBA program, graduating with honors, while serving as

Director of Information Technology, a single parent, and traveling 200 miles round trip one to four times a week for 19 months to attend classes and team meetings.


SAMPLES OF WORK

ASSESSMENT – BENCH STRENGTH TOOLS

Campus was experiencing extreme variation relative to instructor performance without any objective tools to professionally address. I developed a tool that would address education team members across 7 different categories with 4 ranking levels forcing an effective ranking. Team was able to clearly and objectively separate the low performers and the high performers from the “ballast” (valuable and steady workers). We were able to identify the potential next leaders. Having identified sub-performers we were able to create development coaching plans to provide them the skills necessary to become the “best of the best” instructors.

Developed supporting documents defining each ranking (1,3,5,7) as well as the behaviors and attributes in each category for each education group from managers, team leaders, to instructors.

QUALITY CONTROL AND PROFESSIONALISM Implemented critical quality

control procedures to ensure compliance

Implemented multiple enhancements to student communications

Developed upgraded

Campus mapping and marketing presentation

Became a model for other

campuses to adopt.

Campus experienced quality education, but document control was lacking, campus appearance did not reflect excitement and was not commensurate with the quality of the education. Improved signage across the campus, enhance the promotion of student activities through cost effective displays, increased electronic communication displays of events, calendar, school schedule, and was recognized by the owner as the campus with the best presentation. “Don't waste life in doubts and fears; spend yourself on the work before you, well assured that the right performance of this hour's duties will be the best preparation for the hours and ages that will follow it.” Ralph Waldo Emerson.

SAMPLES OF WORK

Facing increasing challenges funding enrolled students due to the economic environment recognized the need for increased knowledge for the students regarding cosigner information. The assumption was if potential cosigners had adequate information it would increase the likelihood of the student obtaining one or more cosigners. The campus’s document was provided to marketing who created a glossy publication to be used by Financial Aid across all campuses. STANDARDIZED ORIENTATION

Recognizing the need for a streamlined orientation that presents a professional image while being concise and not boring the team extensively revised the format and utilized the newly branded template. The speaking portions were subdivided across an expanded list of leaders to eliminate monotony, increase state changes, and allow for employee development and growth. The quality of the final work was recognized by the V.P. of Academic Affairs, “I think this is a great example for the other campuses to follow and definitely the direction I would like to see implemented!” “Don't waste life in doubts and fears; spend yourself on the work before you, well assured that the right performance of this hour's duties will be the best preparation for the hours and ages that will follow it.” Ralph Waldo Emerson.

SAMPLES OF WORK CREATIVE MARKETING – “FOOD DRIVE” CAMPUS COMPETITION FOR RAISING THE MOST FOOD ITEMS TO FEED THE HUNGRY IN LOS ANGELES COUNTY. http://www.youtube.com/watch?v=bMUoiDl4vu8

Identified a gap within the instructional environment due to high student / instructor ratios in the lab settings. Along with increasing staff lab assistants the incorporation of MSAT (Manufacturer Specific Advanced Training) graduate students provided an excellent solution. The reinforced the training of the graduate students providing them additional material for their resume. It provided additional assistance for the core students in the lab as well as role models for their considering taking graduate courses. It also was an economically attractive solution to provide additional knowledgeable assistants at a lower hourly cost.

“Don't waste life in doubts and fears; spend yourself on the work before you, well assured that the right performance of this hour's duties will be the best preparation for the hours and ages that will follow it.” Ralph Waldo Emerson.

http://www.youtube.com/watch?v=bMUoiDl4vu8

SAMPLES OF WORK

Self-funded a photography program enabling graduation photo program generating approximately $20,000 per year, raising funds for student emergency fund, and revolutionizing our communication methodologies. Equipment utilized for internal communications and marketing promotions: video messages to students regarding policies, safety concerns, and promotion of various campus activities. Utilized for educational enhancements in various critical areas: Curriculum enhancement, virtual lab assistant training aids, & creation of various visual aids. EMPLOYEE ASSESSMENT / DEVELOPMENT: MANAGEMENT RESOURCE REVIEW Responsible for the development of the SBU’s five major Strategic Business Enterprise

resource review and developmental planning book. Covering the following areas.


SAMPLES OF WORK

IT Strategic Initiatives are aligned across the organization through the

development and alignment of all initiatives for each functional organization in the following areas:

Customer Satisfaction Financial Training Quality Growth Safety

Led a team utilizing Six Sigma Tools to aid the creation of an effective metric management and reporting system enabling the measurement of the overall health of the operations at various levels.

Utilized the SIPOC, QFD, and CONJOINT ANALYSIS as tools to Identify and balance competing customer requirements, identify gaps in requirements, process inputs and outputs, and ensure the functional requirements are established aligned with customer needs.


STUDENT AND COMMUNITY INVOLVEMENT

The following are some examples of rallying the students, staff, and faculty around efforts that positively impacted the community as well as provided a critical dimension to the learning experience for the students beyond the classroom. Avondale Community Involvement: Recognized by the Mayor of Avondale as the first

private organization to open its facility for community relationship meeting and activities hosted by the city. This activity brought residents, government officials, law enforcement personnel together with hosting by College administration and staff.

Children’s First Academy: Created a community service partnership between my

college (students, staff, and faculty) to reach out to their Academy to assist in tutoring, training, organization facility, hosting tour and inspiring their students to life possibilities. o According to Dina Gerdon, Director of the Academy, we “created an “Amazing”

Community Service Partnership reaching out to them for a yearlong project.”

Los Angeles Regional Food Bank: Recognized and received an award for rallying

students, staff, faculty, administration, and the community to raise food donations for the Los Angeles Regional Food Bank. In only two months raised over 7,000 lbs of food. Inspirational and creative leadership enabled the great success: created a YouTube video, “Pay It Forward” marketing cards passed out to all students, staff, and to the community.

Tutoring / Reading Program: Promoted volunteerism obtaining students to tutor other students, but also reach out to the community and assist in elementary reading programs.

Student Emergency Fund: Recognized by senior leadership for the creation of a student

retention initiative which helped influence an increase in the customer service culture (staff caring for students), increased retention and student satisfaction. Created various methodologies for donations that would be distributed to needy students after approval by the student Emergency fund committee.

Los Angeles Chamber of Commerce: Active member participating in two committees,

Education and Healthcare helping create healthcare reform proposals.

The life I touch for good or ill will touch another life, and that in turn another, until who knows where the trembling stops or in what far place my touch will be felt. -- Frederick Buechner

PERFORMANCE REVIEWS Excerpted Two Most Recent West Coast University Performance Evaluations

“Don't lower your expectations to meet your performance. Raise your level of performance to meet your expectations. Expect the best of yourself, and then do what is necessary to make it a reality.” Ralph Marston

PERFORMANCE REVIEWS

“Don't lower your expectations to meet your performance. Raise your level of performance to meet your expectations. Expect the best of yourself, and then do what is necessary to make it a reality.” Ralph Marston

REFERENCE LIST – WILLIAM C. BRITTAIN, JR. 4540 Natick Avenue # 310 Sherman Oaks, Ca. 91403

(818) 625-1302 / [email protected] / website: www.brittainwc.com

‘ “A talented trumpeter who toots his own horn winds up playing to an empty theatre. A talented trumpeter who lets others recognize his talent winds up a legend.” Lisa Edmondson

NAME

ORGANIZATION & TITLE RELATIONSHIP CONTACT INFORMATION

WEST COAST ULTRASOUND INSTITUTE

Kelly Alston Bruce Worsely

College Performance Partners

Firm that Placed me in role.

Active Consultants during my tenure

knowing quality of my work / performance

Kelly or Bruce @collegeperformancepartners.com Kelly: (971) 570-5110 Bruce: (503) 413-0935 10605 SE 240th St Ste 208. Kent, WA 98031-4903

UNIVERSAL TECHNICAL INSTITUTE

Marc Prochello VP OF FINANCE

University of Advancing Technology

Worked closely with me at UTI.

Known me 6-7years.

16165 W. Durango Street Goodyear, Arizona 85338

Cell: 602-403-8989 [email protected]

Armando Segovia

Universal Technical Institute

People Services Director (H/R)

Was the Human Resource leader at

my campus


WEST COAST UNIVERSITY

Herman Whitaker

West Coast University Director Admissions

Former Direct Report

Has known me for 5 years.

1759 Beloit Avenue, #615 Los Angeles, CA 90025

Best: Cell: 424-298-0041 Work: (818) 299-5528

[email protected]

Thomas Horstmann

Brandman University Regional Operations

Director

Senior leader at West Coast Univ. Known 6 yrs


“TO KNOW OTHER’S RECOGNIZE YOUR TALENT AND PERFORMANCE VALIDATES YOUR INNER CONFIRMATION” Brittain




REFERENCE LIST – WILLIAM C. BRITTAIN, JR. 4540 Natick Avenue # 310 Sherman Oaks, Ca. 91403

(818) 625-1302 / [email protected] / website: www.brittainwc.com

NAME ORGANIZATION & TITLE RELATIONSHIP CONTACT INFORMATION

HONEYWELL AEROSPACE

David Almond

Administrator (CIO) Office of Transformation – Oregon Dept of Admin services

Former Peer and also my Direct

Report - Honeywell Aerospace

Has known me for 11 years

1660 NW Meadows Dr McMinnville, OR 97128

Personal Cell: 480-703-8451 Office Cell: (503) 991-8289

[email protected]

Gary Romohr

VP GM Grimes Aerospace / AlliedSignal / Honeywell

Reported to him on his executive team as the Unit’s IT Director & eBusiness Leader

937-767-2070 937-399-8952

[email protected]

“TO KNOW OTHER’S RECOGNIZE YOUR TALENT AND PERFORMANCE

VALIDATES YOUR INNER CONFIRMATION” Brittain



table of contents - · pdf filetable of contents . i. quotes from leaders, faculty, ......

Documents