tenxlabs - webinar

TenXLabsDigital Enterprise: Future Calling for Software Testing Professionals

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Agenda

Digital Enterprise1Digital Transformation2Impact on Technology3Impact on Testing4Conclusion5

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Agenda


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What do you think?

40% ? 60% ? 75% ? 90% ?0

102030405060708090

100

40

60

75

90

Twelve years ago technology spending outside of IT was 20 percent of total technology spending; What will it be by the end of the decade?

Gartner Says Every Budget is Becoming an IT Budget

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Digital is a new industrial revolution

Steam powered factory Electric powered factory

The real impact of the new technology was not apparent right away

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What do you think?How four digital technologies – analytics, mobile, social media, and

embedded devices are being used in the enterprise?

Analytics Mobile Social Media Embedded Devices0%

10%

20%

30%

40%

50%

60%

70%

80%

72%

62% 62%

24%

66% 66%

52%

14%

Customer experience Operational processSource: MIT Center for Digital Business and Capgemini Consulting

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The Digital Enterprise

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How these key trends are impacting our clients

“Big Data and Analytics”

“Social Media”

“Mobility”

“Cloud Computing”

Cloud-enabled IT transformation

Changing the role of IT

Internal business operations transformation

Empowering the business

New products and services innovation

Expanding the market

Channels and communities engagement and collaboration

Differentiating the experience

Emerging technology trends

Enterprise Agility

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Agenda


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What is Digital transformation?

The use of technology to radically improve performance

or reach of enterprises

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What do you think?

Huge opportunities exist also in efficiency, productivity and employee leverage

Digital is primarily about customer experience

Opportunities exist in all industries with no exceptions

Digital primarily matters only to technology or B2C companies

Business/IT relationships are key, an in many companies they must be improved

Digital transformation will happen despite of IT

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The building blocks of the digital transformation

Customer understanding• Analytics-based segmentation• Socially informed knowledge

Process digitization• Performance improvement• New features

Digitally-modified business• Product/service augmentation• Transitioning physical to

digital

Top line growth• Digitally enhanced selling• Predictive marketing• Streamlined customer process

Worker enablement• Working anywhere anytime• Broader and faster

communication

New digital business• Digital products• Reshaping organizational

boundaries

Customer touch points• Customer service• Cross-channel coherence• Self service

Performance management• Operational transparency• Data-driven decision making

Digital globalization• Enterprise Integration• Redistribution decision

authority

Customer Experience

Operational Process Business Model

• Unified Data & Processes Business & IT integration

• Analytics Capability Solution DeliveryDigital capabilities

Source: MIT Center for Digital Business and Capgemini Consulting

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Agenda


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What do you think?In the SMAC era, what do you think is the role of the CIO? Is it that of an

“engineer”, operating IT as the engine room, Or that of a “pioneer” helping the C-Suite make IT an actual part of the business?

As we enter the next evolution of IT, we’re at a point where industrial age business processes, and even Internet-era business processes, can be completely

re-thought and re-designed in the new context of the consumerization of IT, ubiquitous low-cost computing, and a globally connected society.

Recent CIO surveys show a planned 4.5 percent increase in spending on IT products and services in 2014 with a “spending mind-set shifting towards growth

investment and away from cost-cutting”.

Systems of Record

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Systems of Record and Systems of Engagement

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Mainframe Mini PC

Time Frame 1960 - 1975 1975 - 1992 2001 - 2009

Data Types Batch Transfers Dept Process Documents

First Movers IBM, Unisys, Sperry

DEC, COMPAQ Microsoft, Dell, IBM

Internet Mobile / Cloud

2001 - 2009 2010 - 2015

Web pages User Interactions

Google, Microsoft

Facebook, Amazon, Apple

Systems of Record Systems of Engagement

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The future of IT: Evolution or Revolution?

• Evolution in infrastructure

– Focuses on Systems of Record

– Continuation of current trends

– Not fundamentally disruptive

• Revolution in applications

– Focuses on Systems of Engagement

– Total new end user experience– Radically discontinuous with

current infrastructure & policies

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Enterprise Systems of Engagement

• Enterprise Facebook• Enterprise YouTube• Enterprise Search• Enterprise AppStore• Enterprise Twitter• Mobile Access to everything• Social content management

Who knows energy and

ChineseCan you do demo for the field?

Who is VP Operations at ClientX?

Let’s make sure everyone

fills the budget in the

same wayHow is the

quarter coming?

Let us look at the data and get Charlie to walk us thru..

What got decided in

the last project

meeting?

Aging Platform

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Black Box Application




Convoluted & Inefficient Integration methods

Existing applications used by employees

and customers

Existing applications used by employees

and customers

New application based on newer business

methodsNew application based

on newer business methods

New application based on newer business

methods

Black Box Business Functions Rigid Interfaces Point to Point Limited Interface Business Applications

Earlier users of the system who were used to work with limitations

The users who have experienced better Application functionality and service

Platform Modernization

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Earlier users of the system who were used to work with limitations

The users who have experienced better Application functionality and service



APIs Service and Next Generation Integration

Open Application

BizFeature

Open Application

RevitalizedApplication

ApplicationTo Sponsor

Exposable Black Box Business Functions Continued support of Rigid Interfaces

Limited InterfaceBusiness Applications

BizFeature

BizFeature

BizFeature

Existing applications revised used by employees and customers

New application based on newer business methods supported by Technology

Open Architecture Integration

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Evolution of enterprise IT architecture

Today’s IT platforms are fast aging. CIOs are hard-pressed to

modernize them before the business implodes due to it’s

rigid construction

1

“Traditional software application development is

dying” You cannot build new ‘APP’lications, extend or expand

using closed architectures

2

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Agenda


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What do you think?How do you think software testing will evolve in this digital transformation era? What new organization models? How test strategy need to be crafted? What new skills for

testing professionals? What new types of services will evolve?

Because the digital business model allows the creation—and shorter time to market—of digital products and services, QA personnel need to become skilled at digital-product innovation

Second, companies need to provide a seamless multichannel (digital and physical) experience so consumers can move effortlessly from one channel to another

Fourth, testing organizations need to improve their capabilities in automating early the digital business processes and be Super Agile.

A two-speed testing organization needed for the digital enterprise

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Software quality has become a critical issue in the era of Digital Transformation

• New business models and value propositions• Performance of the digital channel• Digital Experience (UX Testing)• Security Testing• Organizing testing (Core business VS Digital projects)• Tooling and Platforms

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Digital Enterprise: Future Calling For Test Practitioners

How can it be I am so powerful as a

Consumer And so LAME as a Tester??

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Digital Enterprise: Future Calling For Test Managers

Crafting suitable Digital Assurance Strategy

Interacting with stakeholders who drive Consumer IT initiatives

Building a suitable two-speed test organization

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Agenda


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QA Challenges in the Shift to a Digital World

1. Skills need to be upgraded2. High-end domain skills (New Consumer IT business

processes)

3. “Shift Left” and Test Automation (Super Agile)

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Q & A

TenXLabsBlock B6, Vindhya C6IIIT Campus, GachibowliHyderabad, 500032Indiawww.tenxlabs.com