webinar 160210
DESCRIPTION
TRANSCRIPT
Productivity from Telework
Peter ThomsonResearch Director, Telework Association
Agenda
• 2.00 Introduction• 2.10 Benefits of telework• 2.20 Results of home worker survey• 2.40 Implications for organisations• 2.50 Managing for productivity• 3.00 Break• 3.10 Panel Questions and Discussion• 4.00 Finish
2
Benefits of Smarter Working
• Attract the best employees• Improve productivity• Reduce employee turnover• Increase morale• Reduce absenteeism• Improve diversity• Show corporate responsibility
Cranfield Survey 7 Major Employers
Performance – quantity of work
...more positive viewsPerformance – quality of work
Teamworking
British Chambers of Commerce survey of SMEs
Benefits of flexible working
1.Reduced business travel2.Improved customer services 3.Increased productivity4.Employee satisfaction5.Access hours to services6.Employees work-life balance 7.Morale8.Cost reductions9.Teamwork10.Culture change/improvement
1.Employee satisfaction2.Increased productivity3.Reduced business travel4.Savings in Fuel Costs5.Employees work-life balance 6.Cost reductions7.Morale8.Improved customer services 9.Improved Profitability10.Decreased staff turnover
BEFORE AFTER
Comments on the benefitsof working at home
• Tony Corbin– Hampshire County Council
• Mark Thomas– Word Association
• Christine Featherstone– Hampshire County Council
11
Telework Association Research
• Survey of 350 home workers• Comparing ‘home’ and ‘office’
productivity• Measured where possible• Discovering why the difference
12
Who Responded?
13
How Long?
14
Where do they work?
15
Productivity?
16
How much more Productive?
17
Increased Output
18
Why?
19
Main Reason
20
Conclusions from Survey
• Overwhelming majority of teleworkers have increased productivity (85%)
• Massive increase in output when people work from home (25% increase by 50%)
• Home has fewer interruptions that office• Balancing home and work commitments improves
results• Saved commuting time can be used for work
21
Implications for Organisations
• Traditional assumptions about working at home are wrong
• Home working should be part of business strategy
• The potential gains for the bottom line are substantial
• The risks are small• Now is a good time to be gaining the benefits
22
Comments on productivity of home working
• Marylou Lousvet• Carole Thwaites
– Wisework Ltd
23
Implications for Managers
• Not just an employee benefit• Build into business plan• Discuss with employees• Agree new working patterns• Set up pilots• Measure results• Manage by output• Trust and empower
24
Conclusions
• Research shows dramatic improvements in output for people working at home
• Once managers have overcome their fears they can reap the benefits
• The image of home working needs to be brought into the 21st Century
• The Telework Association has a role to play in promoting the benefits
25
Panel Session
• Peter Thomson– Research Director, Telework Association
• Marylou Lousvet– Director, Wisework Ltd
• Carol Thwaites– Senior Consultant, Wisework Ltd
27
3.10 – 4.00
Productivity from Telework
Thank you for attending