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Africa Albida Toursim (Pvt) Ltd – Head Office – Gaydon Road, Greystone Park Shopping Centre Harare

PO Box BW590, Borrowdale, Zimbabwe. Tel: +263-4-885200 or 883125

Website: www.africaalbidatourism.com

TERMS AND CONDITIONS (LODGES)

Including Lokuthula Bed and Breakfast

Self Catering

CHANGES TO RATES We reserve the right to amend rates subject to any changes in government legislation, but will honour any confirmed bookings at the existing agreed rates. (Confirmed booking definition: the property has received full payment or is holding a valid voucher). Check-in 14:00hrs. Check-out 10:00hrs.

Check-in 14:00hrs. Check-out 10:00hrs.




TOURISM LEVY/BED LEVY All Rates are quoted inclusive of Government Tourism Levy (currently at 2% in Zimbabwe) And bed Levy in Botswana.

VALUE ADDED TAX (VAT) Accommodation for non-resident bookings paid in foreign currency is currently not subject to VAT and rates are therefore quoted exclusive of VAT. (We reserve the right to adjust rates in accordance with changes in government legislation)

Rates are inclusive of VAT

MEDICAL AND TRAVEL INSURANCE It is the client’s responsibility to ensure they have comprehensive medical and travel insurance for the duration of their stay.

PAYMENT METHOD Direct bank transfer is our preferred method of payment and must be paid in the currency as invoiced into relevant accounts as stated on the invoice/statement. All incoming payments should be gross and bank charges are for the payee’s account.

FIT INDIVIDUAL TRAVELLER Reservations comprising of 1 - 14 paying guests per night.

Reservations comprising of 1 - 9 paying guests per night.

FIT CANCELLATION POLICY Prior to date of arrival:

More than 30 days - no charge. 29 – 21 days:- 25%. 20 -11 days: - 50%. 10 – 7 days: - 75%. Less than 6 days: - 90%. The above percentages are based on the total value of the individual reservation as booked.

During the PEAK months of July, August, September and October, we reserve the right to charge FULL payment on any bookings cancelled 21 days prior to arrival.

NB: Bookings will be held on provisional basis for 30 days, and if not confirmed will be released automatically. (Confirmed booking definition: the property has received full payment or is holding a valid voucher).

FIT PAYMENT POLICY

Full pre-payment is required 30 days prior to the date of arrival in order to secure the reservation. On bookings made less than 30 days prior to arrival date full payment within 72 hours is required. In the case of tour operators who have authorized credit

arrangements with us a valid voucher is required 30 days prior to arrival date to secure the reservation. GROUP TRAVELLER

Reservations comprising of 15 or more paying guests per night. Reservations comprising of 10 or more paying guests per night.

GROUP DEPOSIT A non-refundable deposit equal to 10% of the total value of the booking (or voucher to this amount) is required to confirm a group booking.




GROUP BOOKING Group bookings will only be held on a provisional basis as follows; 91 days or more prior to arrival – bookings will be held for 21 days and thereafter released automatically if not confirmed. Between 90 and 61 days prior to arrival – bookings will be held for 14 days and thereafter released automatically if not confirmed. Less than 60 days prior to arrival – bookings will be held for 7 days and thereafter released automatically if not confirmed.

GROUP CONCESSION (does not apply to Tour Series and Special Contracted Rates): Complimentary concession will be made to the agent/operator as follows:

For every 15 paying guests – 1 complimentary up to a maximum of 4 complimentary guests. This applies to accommodation and meals only.

N/A For every 15 paying guests – 1 complimentary up to a maximum of 4 complimentary guests. This applies to accommodation and meals only.

N/A For every 10 paying guests – 1 complimentary guest up to a maximum of 2 complimentary guests.

GROUP CANCELLATION POLICY Prior to date of arrival:

More than 90 days - no charge. 89 – 60 days: - 10%. 59 -30 days: - 40%. 29-15 days: - 75%. Less than 14 days: - 90%. The above percentages are based on the total value of the individual reservation as booked.

During the PEAK months of July, August, September and October, we reserve the right to charge FULL payment on any bookings cancelled 21 days prior to arrival.

NB: Bookings will be held on provisional basis for 30 days, and if not confirmed will be released automatically. (Confirmed booking definition: the property has received full payment or is holding a valid voucher).

GROUP PAYMENT POLICY

Full pre-payment is required 60 days prior to the date of arrival in order to secure the reservation. On bookings made less than 30 days prior to arrival date full payment within 72 hours is required.

TOUR SERIES All terms and conditions are separately negotiated

CHILD POLICY No children under 10 years of age. Children 10 – 11 years pay 50% of the adult per person sharing rate on accommodation and breakfast

All children welcome when accompanied by an adult

Infants 2 years of age and below stay free. Children 3 – 11 years pay 50% of adult per person sharing rate on accommodation and breakfast.

All children welcome when accompanied by an adult.

No children under 10 years unless in a group taking over the whole lodge. In this event children pay 65% of adult rate. Children over 10 years are charged the full adult rate.

DAY ROOMS Subject to availability at 50% of Rack rate. Day room rates apply between 10:00hrs – 17:00hrs.

N/A

TOUR LEADERS/PRIVATE GUIDES/INTERPRETERS (DOES NOT APPLY TO TOUR SERIES OR GROUPS) 10 paying guests – 50% of rack rate based on accommodation and meals. 15 paying guests – 1 complimentary. Up to a maximum of 2 complimentary.

N/A

10 paying guests – 50% of rack rate based on accommodation and meals. 15 paying guests – 1 complimentary. Up to a maximum of 2 complimentary.

N/A

6 paying guests – 50% of rack rate based on accommodation and meals. 10 paying guests – 1 complimentary. Up to a maximum of 1 complimentary.




RESTAURANTS

CHANGES TO RATES We reserve the right to amend rates subject to any changes in government legislation, but will honour any confirmed bookings at existing agreed rates. (Confirmed booking definition: the restaurant has received full payment or is holding a valid voucher)

MEAL TIMES Breakfast: 07:00 – 10:00hrs Lunch: 12:30hrs – 14:30hrs Dinner: 19:00hrs – 22:00hrs

Dinner: 19:00hrs – 22:00hrs

TOURISM LEVY All rates are quoted inclusive of Government Tourism Levy currently at 2%

VALUE ADDED TAX VAT Food & beverage is subject to VAT. Food & beverage rates are quoted inclusive of VAT

MEDICAL AND TRAVEL INSURANCE It is the client’s responsibility to ensure they have comprehensive medical and travel insurance for the duration of their stay.

PAYMENT METHOD Direct bank transfer is our preferred method of payment and must be paid in the currency invoiced into relevant accounts as stated on the invoice/ statement. All incoming payments should be gross and bank charges are for the payee’s account.

FIT INDIVIDUAL TRAVELLER Reservation for 1-9 guests comprise a FIT booking Reservation for 1-14 guests comprise a FIT booking

FIT CANCELLATION POLICY

PILOTS 50% of Rack Rate based on Accommodation and breakfast. Extras are to own account.

N/A

50% of Rack Rate based on Accommodation and breakfast. Extras are to own account.

N/A

35% of Rack Rate. Extras are to own account.

FORCE MAJEURE The company shall not be obliged to perform any obligation under the Contract if such performance is rendered impossible, substantially more difficult or delayed as a result of Acts, Orders or Regulations issued by Central or Local Government, industrial disputes (whether official or unofficial), war, riots, hostilities, flood, fire, accident, act of God, epidemic, failure or shortage of supplies or from any other cause, event or occurrence which the Company is either unable to prevent having due regard to its interests. The Company shall not be liable for any loss, damage, cost or delay arising from or as a result of such non-performance. The onus is on the operator to ensure that their clients are in possession of adequate travel insurance.

RESERVATIONS DETIALS Email: [email protected] Email: [email protected] [email protected] Tel: +263 (13) 43211-20 Fax: +263 (13) 43205 / 7 Skype: saflodge.saflodge resman.saflodge safgroups.saflodge

Lokuthula Self Catering Email: [email protected] Tel: +263 (13) 44717 / 44725 Fax +263 (13) 44792 Skype: reservation.lokuthula

Email: [email protected] Tel: +263 (13) 43211-20 Fax: +263 (13) 43205 /7 Skype: aat.central.reservations




Confirmed reservations cancelled within 24 hours attract a 100% cancellation fee More than 30 days – no charge. 29 – 21 days: – 25%. 20 – 11 days: – 50%. 10 – 7 days: – 75%. Less than 6 days: – 90%. The above percentages are based on the total value of the individual reservation as booked. During the PEAK months of July, August, September and October and the Festive Season (21 December – 10 January), we reserve the right to charge FULL payment on any bookings cancelled.

FIT PAYMENT POLICY Full pre-payment is required 30 days prior to the date of arrival in order to secure the reservation. On bookings made less than 30 days prior to arrival date full payment within 72 hours is required. In the case of tour operators who have authorized credit arrangements with us a valid voucher is required 30 days prior to arrival date to secure the reservation.

GROUP TRAVELLER Reservations comprising of 10 or more paying guests per night. Reservations comprising of 15 or more paying guests per night.

GROUP DEPOSIT A non-refundable deposit equal to 10% of the total value of the booking (or voucher to this amount) is required to confirm a group booking.

GROUP BOOKING Group booking of more than 100 guests requires pre-negotiated terms and conditions. Exclusive bookings will require 100% prepayment 60 days prior to date of arrival.

GROUP CONCESSION (Does not apply to Tour Series and Special Contracted Rates) Complimentary concession will be made on special arrangement for groups having a set menu.

Complimentary concession will be made to the agent/operator/ as follows: - For every 25 paying guests – 1 complimentary guest up to maximum of 4 complimentary guests.

GROUP CANCELLATION POLICY If a reservation is cancelled between 30 days and 11 days of arrival the 10% deposit shall be forfeited. If a reservation is cancelled less than 10 days of arrival the 10% deposit shall be forfeited and a cancellation fee of 25% of the total value of the booking will be charged.

GROUP PAYMENT POLICY Full pre-payment is required 60 days prior to the date of arrival in order to secure the reservation. (or Voucher, for those agents/operators with credit facilities)

TOUR SERIES All terms and conditions are separately negotiated.

CHILD POLICY Infants 2 years of age and below eat free. A children’s menu is available at MaKuwa-Kuwa Restaurant, however children 3-11 years dining off the standard menu pay 50% of adult rate.

Infants 2 years of age and below eat free. Children 3-11 years pay 50% of adult rate.

TOUR LEADERS/PRIVATE GUIDES/INTERPRETERS Complimentary concession on special arrangement.

FORCE MAJEURE The company shall not be obliged to perform any obligation under the contract if such performance is rendered impossible, substantially more difficult or delayed as a result of acts. Orders or regulations issued by central or local Government, industrial disputes (whether official or unofficial), war, riots, hostilities, flood, fire, accident, act of God, epidemic, failure or shortage of supplies or from any other cause, event or occurrence which the Company is either unable to prevent having due regard to its interests. The company shall not be liable for any loss, damage, cost or delay arising from or as a result of such non-performance. The onus is on the operator to ensure that their clients are in possession of adequate travel insurance.

RESERVATIONS DETAILS Email: [email protected] [email protected] Tel: +263 (13) 43211-‐20 Tel: +263 (13) 43205/7 Skype: saflodge.saflodge

01 MAY 2014

terms and conditions - wetuwetu.com/resources/17760/africa_albida_tourism_terms_and_c… · all...

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