B CNG THNGTRNG I HC CNG NGHIP TP.H CH MINHKHOA QUN TR KINH DOANH

QUN TR CUNG NGCHNG 3DCH V KHCH HNG GVHD: Nguyn Th Ngc HoaLP: HUI BBA7ANHM : 1

TP. HCM, ngy 14 thng 5 nm 2014

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1Trn Kim Thnh11212171

2Dip Kh Hn11212781

3Bi Huy Phng11212931

4Nguyn Hu Dng11213651

5Trn Tng Linh11214061

6Nguyn Th Trang

DANH SCH NHM 1

NHN XT CA GIO VINCHNG III : DCH V KHCH HNG3.1. NH NGHA V DCH V KHCH HNGTheo ngha rng, dch v khch hng l thc o v mc hot ng hiu qu ca h thng logistics trong vic to ra s hu dng v mt thi gian v a im i vi sn phm hay dch v. N bao gm cc hot ng lin quan n vic gii quyt n hng, vn ti, v cc dch v hu mi khc Ti cc cng ty logistics, dch v khch hng c nh ngha theo mt trong ba cch: + L nhng hot ng c th ca cng ty nhm gii quyt tt cc n t hng ca khch hng. + L vic thc hin nhng cng vic c th, c nh gi bng nhng thng s c th, nhng quy chun c sn. + L vic thc hin nhng cng vic c th, c nh gi bng nhng thng s c th, nhng quy chun c sn. + Da vo trit l ca t chc, DVKH l mt phn trong trit l chung ca cng ty, phi tha mn nhu cu ca khch hng mt cch tt nht. nh ngha ton din, khi qut hn + Nu r c tm quan trng ca DVKH, yu cu cty phi lun chm sc khch hng hn l bn thn mnh. + Nhu cu khch hng lun thay i khng ngng, cc thng s, quy chun phi c iu chnh cho ph hp vi iu kin mi.Theo quan im gn y:Dch v khch hng l qu trnh din ra gia ngi Mua ngi Bn v bn th ba cc nh thu ph; kt qu ca qu trnh ny l to ra gi tr gia tng cho sn phm hay dch v c trao i. Dch v khch hng l qu trnh cung cp cc tin ch t gi tr gia tng cho dy chuyn cung ng vi chi ph hiu qu nht

3.2 CC YU T DCH V KHCH HNG3 nhm yu t : Yu t trc giao dch: + Xy dng chnh sch dch v khch hng + Gii thiu cc dch v cho khch hng+ T chc b my thc hin cc dch v+ Phng nga ri ro+ Qun tr dch vTm li, cc yu t ny c xu hng n nh, t thay i trong thi gian di. Cc yu t trong giao dch:+ Tnh hnh lu tr hng ha + Thng tin v hng ha: tnh hnh thc hin n hng, lng hng tn kho, ngy chuyn hng i v v, hng b tr li+ Tnh hnh chnh xc ca h thng+ Tnh n nh ca qu trnh thc hin n hng+ Kh nng thc hin cc chuyn hng c bit+ Kh nng iu chuyn hng ha+ Th tc thun tin, n gin+ Sn phm thay th Cc yu t sau giao dch ( hu mi) :+ Lp t, bo hnh, sa cha v cc dch v khc+ Theo di sn phm, ph hin tnh hung c th xy ra, thng bo kp thi cho khch hng+ Gii quyt nhng than phin, khiu ni ca khch hng+ Cho khch hng mn sn phm trong khi ch sa cha3.3 TM QUAN TRNG CA DCH V KHCH HNGCnh tranh ngy cng mnh m trn th trng v trong tt c cc ngnh. Cc i th cnh tranh thng s dng dch v khch hng tt hn li ko khch hng. Cht lng sn phm dch v chnh ca cc nh cung cp cnh tranh cng loi. H hn nhau chnh l ch dch v khch hng. y chnh l v kh cnh tranh ca cc i th. Mt trong nhng iu quan tm trong cc dch v ca doanh nghip chnh l khch hng, ngi em li thu nhp cho cng ty. Cuc sng cng hin i, cung cch bun bn cng pht trin th h cng c t do hn trong la chn.Dch v khch hng l u ra ca ton b h thng logistics: Theo nh ta bit, Qu trnh logistics nhm n mt sn phm hon ho v mc ch cui cng l nhn c s tha mn ca khch hng trn nhng sn phm . T dch v khch hng tr nn quan trng bi n lm tng gi tr sn phm bi s phc v hon ho c pht sinh km theo h thng logistics. Cui cng l duy tr v pht trin lng trung thnh ca khch hng i vi cng ty.Dch v khch hng hot ng theo mt quy trnh. L phn kt ni gia hot ng logistics h tr cho yu t phn phi trong marketing mix. Cc yu t giao dch nhm xc nh r a im giao dch, cc kha cnh ca i tng , ln k hoch, nm thng tin,...Mc tiu chung ca qun l hot ng logistics l pht trin doanh s trn c s cung cp trnh dch v khch hng mong i c tnh chin lc vi tng chi ph thp nht. Mc tiu ny i hi phi ti u ha dch v khch hng, c ngha, phi m bo trnh dch v khch hng em li kh nng li nhun cao nht. V vy nh hng ln n th phn, tng chi ph v li nhunNh vy, c th ni, cht lng dch v ang tr thnh mt trong cc yu t to ra th mnh cnh tranh bn vng cho cc cng ty cng nh s khc bit m cc i th cnh tranh khng th bit c trong mt thi gian ngn. V vy, cung cp dch v khch hng tt l s cn thit sng cn trong th trng cnh tranh.3.4 XY DNG CHIN LC DCH V KHCH HNG1. Chin lc dch v khch hngChin lc dch v khch hng l b phn ca chin lc marketing v chin lc logistics.Xy dng chin lc dch v khch hng da vo yu cu ca khch hng: Khch hng cn g? Khch hng mun g? Khch hng k vng g cng ty v sn phm ca cng ty? T xc nh trng tm hot ng ca cng ty: cht lng sn phm, gi c, qung co,Xy dng chin lc dch v khch hng phi tnh n tiu chun cnh tranh: So snh vi dch v ca i th cnh tranh Tin hnh iu tra, kho st nm nhng yu cu ca khch hng v s nh gi ca khch hng v dch v hin c v k vng dch v ca cng ty trong tng lai. Cn nm vng l lun c bn ca qun tr chin lc vi 3 cp: chin lc cp doanh nghip, chin lc cp kinh doanh, chin lc cp chc nng (chin lc dch v khch hng)1.1 Chin lc cp doanh nghipMun tng trng v pht trin, mi cng ty cn phi c nhng chin lc ring, c gi l chin lc cp doanh nghipQu trnh tng trng v pht trin ca doanh nghip c th c biu din:Tp trung vo mt lnh vc kinh doanh trn th trng trong nc => Hi nhp hoc m rng th trng ra bn ngoi, ton cu ho => M rng hot ng sang nhng lnh vc kinh doanh mi.Chin lc cp doanh nghip l h thng nhng chin lc tng qut, c th p dng cho cc cng ty n ngnh hoc a ngnh sn xut kinh doanh cc sn phm hoc cc dch v trn th trng trong nc hoc th trng a quc gia.1.2 Chin lc cp kinh doanhChin lc cp n v kinh doanh l tng th cc cam kt v hnh ng gip doanh nghip ginh li th cnh tranh bng cch khai thc cc nng lc ct li ca h vo nhng th trng sn phm c th.Ch c cc doanh nghip lin tc nng cp cc li th cnh tranh ca mnh theo thi gian mi c kh nng t c nhng thnh cng lu di vi chin lc cp n v kinh doanh. Vn c bn m mi doanh nghip cn gii quyt khi la chn chin lc kinh doanh, l: h s cung cp cho khch hng sn phm hay dch v no; cch thc to ra cc sn phm v dch v y; v lm cch no a cc sn phm v dch v n cho khch hng.1.3 Chin lc cp chc nngChin lc c cc cp chc nng khc nhau nh: chin lc marketing, chin lc ti chnh, chin lc R&D, chin lc vn hnh v chin lc nhn s ...Chin lc MarketingChin lc marketing c th tc ng mnh m n hiu qu v cu trc chi ph ca mt doanh nghip. Qua chin lc marketing, cng ty ginh c v th nh phi tr cc hot ng nh gi, xc tin, qung co, thit k sn phm v phn phi. N c th ng vai tr ch yu lm tng hiu qu ca cng ty.Chin lc ti chnhMc tiu ca chin lc ti chnh l xy dng qu v thit lp mt cu trc ti chnh thch hp, gip doanh nghip t c nhng mc tiu t ra. Mt s ni dung cn ch trong chin lc ti chnh gm: hoch nh dng tin, xem xt tng quan gia n v vn; chnh sch c tc.Chin lc nghin cu v pht trinVai tr ni bt ca nghin cu v pht trin trong vic n lc t c hiu qu cao hn gm hai im:Chc nng R&D c th nng cao hiu qu nh thit k sn phm d dng ch to, v c th gim ng k thi gian lp rp, dn n nng sut cao hn v chi ph thp hn.S ci tin qu trnh, tc l s ci tin v cch thc vn hnh cc qu trnh sn xut ci thin hiu qu. Nhng ci tin qu trnh thng l mt ngun lc chnh ca li th cnh tranh.2. Qun tr chin lcQun tr chin lc gm 3 giai on:2.1 Xy dng chin lc Thit lp s mng (tm nhn) Nghin cu mi trng bn ngoi nhn din c hi v nguy c Nghin cu mi trng bn trong nhn din im mnh v im yu S dng cc cng c: ma trn SWOT, BCG, GE, IE; QSPM (Quantitative strategic Planing Matrix Ma trn hoch nh chin lc c th hoch nh)2.1.1 Quy trnh hnh thnh v xy dng chin lcHin nay, c hai cch tip cn xy dng chin lc ph bin l phn tch ma trn SWOT v phn tch chui gi tr. Trong , cch tip cn phn tch SWOT mang tnh bao qut hn, cn cch tip cn phn tch chui gi tr li tp trung ch yu vo phn tch cc yu t bn trong v xy dng chin lc cnh tranh. Tuy nhin, trong mi trng kinh doanh ngy cng cnh tranh khc lit nh hin nay th cch tip cn, phn tch chui gi tr hin i hn so vi cch tip cn ma trn SWOT.2.1.2 Phn tch ma trn c hi nguy c, im mnh im yu (ma trn SWOT)y l cch tip cn truyn thng nhng vn cn rt hu dng da trn cng trnh ca hai tc gi Andrew v Christiansen vo nhng nm 60 ti trng Havard. Thng qua cch tip cn theo mt hng, tc gi a ra mt lot cc bc thc hin theo th t bao gm tp hp v nh gi, thng tin, pht trin chin lc, nh gi, la chn v thc hin chin lc. tng c bn ca cch tip cn ny l tm cch kt hp c nng lc ca t chc vi c hi t mi trng bn ngoi trong iu kin cnh tranh. Vic phn tch ny cho php cng ty c c ci nhn ton cnh v tnh hnh hin ti ca chin lc. s kt hp s cho php cng ty tn dng c nhng im mnh v c hi cng nh hn ch nhng im yu v ri ro.2.1.3 Cc yu t c bn trong ma trn SWOTBao gm 4 yu t chnh l: C hi, nguy c, im mnh v im yu.C hi (O): Bao gm nhng iu kin trong mi trng hot ng nh hng c li cho cng ty. Nhng xu hng chnh lun to ra c hi cho cng ty. Ngoi ra, vic nh gi li nhng mng th trng m cng ty cha theo ui; nhng s thay i v cnh tranh, php lut, cng ngh; mi quan h vi nh cung cp v khch hng cng to ra nhiu c hi cho cng ty.Nguy c (T): Bao gm nhng iu kin trong mi trng hot ng nh hng khng c li cho cng ty. S thm nhp vo th trng ca cc i th cnh tranh, s gim st trong tng trng ca th trng, s tng quyn lc m phn ca cc nh cung cp/ khch hng, s thay i v cng ngh v nhng quy nh mi c th l nhng nguy c i vi cng ty.im mnh (S): Bao gm ngun lc/ nng lc sn c ca cng ty c th to ra li th so vi cc i th cnh tranh trong vic p ng nhu cu ca khch hng.im yu (W): L nhng hn ch hoc thiu ht v ngun lc/ nng lc ca cng ty so vi cc i th cnh tranh, to ra nhng bt li cho cng ty trong vic p ng nhu cu ca khch hng.Vic kt hp 4 yu t ny thnh ma trn c hi nguy c, im mnh im yu c th gip cc nh qun tr pht trin 4 loi chin lc sau: Cc chin lc im mnh c hi (SO), chin lc im yu c hi (WO), chin lc im mnh nguy c (ST), chin lc im yu nguy c (WT). S kt hp cc yu t quan trng bn trong v bn ngoi l nhim v kh khn nht ca vic pht trin mt ma trn SWOT. N i hi phi c mt s phn on tt v s c mt s kt hp tt nht.2.1.4 Quy trnh xy dng chin lc theo phng php phn tch SWOT gm 4 bc:Bc 1: Xy dng mc tiu/ tm nhn ca cng ty. Trong bc ny cng ty cn xc nh r chin lc, lnh vc kinh doanh hin nay v c hi tim nng trong tng lai.Bc 2: Phn tch mi trng. Trong bc ny, cng ty cn tp hp lng thng tin v mi trng bn ngoi v bn trong. nh gi v phn tch thng tin xc nh cc c hi/nguy c, im mnh/im yu ng thi xc nh cc kt hp c th c gia cc yu t bn ngoi v bn trong.Bc 3: nh gi s kt hp tt nht gia cc c hi/ nguy c t mi trng bn ngoi vi cc im mnh/ im yu t mi trng ni b cng ty.Bc 4: La chn chin lc.2.2 T chc thc hin chin lc Thit lp cc mc tiu di hn a ra cc chnh sch v phn phi ngun lc thc hin mc tiu Trin khai tt c cc cpCc ni dung ch yu giai on ny l sot xt li t chc, xut cc chnh sch cho qu trnh thc hin chin lc, thit lp mc tiu v gii php trung hn, hng nm v cc k hoch ngn hn hn; phn phi cc ngun lc ti nguyn theo cc k hoch xy dng.2.3 nh gi chin lc nh gi kt qu thc hin Phn tch nguyn nhn thnh, bi ca kt qu Thc hin cc hnh ng iu chnhGiai on ny ch yu l xem xt, nh gi cc yu t bn ngoi, bn trong doanh nghip, o lng, nh gi kt qu, so snh chng vi cc tiu chun gii hn v thc hin iu chnh mc tiu, chnh sch/ hoc nhng gii php ph hp vi nhng biu hin mi ca mi trng kinh doanh.3. 5 QUY NH CA NH NC V DCH V LOGISTICS iu 233: Dch v LogisticsDch v logistics l hot ng thng mi, theo thng nhn t chc thc hin mt hoc nhiu cng vic bao gm nhn hng, vn chuyn, lu kho, lu bi, lm th tc hi quan, cc th tc giy t khc, t vn khch hng, ng gi bao b, ghi k m hiu, giao hng hoc cc dch v khc c lin quan n hng ho theo tho thun vi khch hng hng th lao. Dch v logistics c phin m theo ting Vit l dch v l-gi-stc. iu 234: ng k kinh doanh dch v Logistics1. Thng nhn kinh doanh dch v logistics l doanh nghip c iu kin kinh doanh dch v logistics theo quy nh ca php lut.2. Chnh ph quy nh chi tit iu kin kinh doanh dch v logistics.

iu 235: Quyn v ngha v ca thng nhn kinh doanh dch v Logistics1. Tr trng hp c tha thun khc, thng nhn kinh doanh dch v logistics c cc quyn v ngha v sau y:a) c hng th lao dch v v cc chi ph hp l khc;b) Trong qu trnh thc hin hp ng, nu c l do chnh ng v li ch ca khch hng th thng nhn kinh doanh dch v logistics c th thc hin khc vi ch dn ca khch hng, nhng phi thng bo ngay cho khch hng;c) Khi xy ra trng hp c th dn n vic khng thc hin c mt phn hoc ton b nhng ch dn ca khch hng th phi thng bo ngay cho khch hng xin ch dn;d) Trng hp khng c tho thun v thi hn c th thc hin ngha v vi khch hng th phi thc hin cc ngha v ca mnh trong thi hn hp l.2. Khi thc hin vic vn chuyn hng ha, thng nhn kinh doanh dch v logistics phi tun th cc quy nh ca php lut v tp qun vn ti.

iu 236: Quyn v ngha v ca khch hngTr trng hp c tha thun khc, khch hng c cc quyn v ngha v sau y:1. Hng dn, kim tra, gim st vic thc hin hp ng;2. Cung cp y ch dn cho thng nhn kinh doanh dch v logistics;3. Thng tin chi tit, y , chnh xc v kp thi v hng ho cho thng nhn kinh doanh dch v logistics;4. ng gi, ghi k m hiu hng ho theo hp ng mua bn hng ho, tr trng hp c tha thun thng nhn kinh doanh dch v logistics m nhn cng vic ny;5. Bi thng thit hi, tr cc chi ph hp l pht sinh cho thng nhn kinh doanh dch v logistics nu ngi thc hin ng ch dn ca mnh hoc trong trng hp do li ca mnh gy ra;6. Thanh ton cho thng nhn kinh doanh dch v logistics mi khon tin n hn thanh ton.

iu 237: Cc trng hp min trch nhim i vi thng nhn kinh doanh dch v Logistics1. Ngoi nhng trng hp min trch nhim quy nh tiiu 294ca Lut ny, thng nhn kinh doanh dch v logistics khng phi chu trch nhim v nhng tn tht i vi hng ho pht sinh trong cc trng hp sau y:a) Tn tht l do li ca khch hng hoc ca ngi c khch hng u quyn;b) Tn tht pht sinh do thng nhn kinh doanh dch v logistics lm ng theo nhng ch dn ca khch hng hoc ca ngi c khch hng u quyn;c) Tn tht l do khuyt tt ca hng ho;d) Tn tht pht sinh trong nhng trng hp min trch nhim theo quy nh ca php lut v tp qun vn ti nu thng nhn kinh doanh dch v logistics t chc vn ti;) Thng nhn kinh doanh dch v logistics khng nhn c thng bo v khiu ni trong thi hn mi bn ngy, k t ngy thng nhn kinh doanh dch v logistics giao hng cho ngi nhn;e) Sau khi b khiu ni, thng nhn kinh doanh dch v logistics khng nhn c thng bo v vic b kin ti Trng ti hoc To n trong thi hn chn thng, k t ngy giao hng.2. Thng nhn kinh doanh dch v logistics khng phi chu trch nhim v vic mt khon li ng l c hng ca khch hng, v s chm tr hoc thc hin dch v logistics sai a im khng do li ca mnh.

iu 238: Gii hn trch nhim1. Tr trng hp c tho thun khc, ton b trch nhim ca thng nhn kinh doanh dch v logistics khng vt qu gii hn trch nhim i vi tn tht ton b hng ho.2. Chnh ph quy nh chi tit gii hn trch nhim i vi thng nhn kinh doanh dch v logistics ph hp vi cc quy nh ca php lut v tp qun quc t.3. Thng nhn kinh doanh dch v logistics khng c hng quyn gii hn trch nhim bi thng thit hi, nu ngi c quyn v li ch lin quan chng minh c s mt mt, h hng hoc giao tr hng chm l do thng nhn kinh doanh dch v logistics c hnh ng hoc khng hnh ng gy ra mt mt, h hng, chm tr hoc hnh ng hoc khng hnh ng mt cch mo him v bit rng s mt mt, h hng, chm tr chc chn xy ra.

iu 239: Quyn cm gi v nh ot hng ha1. Thng nhn kinh doanh dch v logistics c quyn cm gi mt s lng hng ho nht nh v cc chng t lin quan n s lng hng ho i tin n n hn ca khch hng nhng phi thng bo ngay bng vn bn cho khch hng.2. Sau thi hn bn mi lm ngy k t ngy thng bo cm gi hng ho hoc chng t lin quan n hng ho, nu khch hng khng tr tin n th thng nhn kinh doanh dch v logistics c quyn nh ot hng ho hoc chng t theo quy nh ca php lut; trong trng hp hng ho c du hiu b h hng th thng nhn kinh doanh dch v logistics c quyn nh ot hng ho ngay khi c bt k khon n n hn no ca khch hng.3. Trc khi nh ot hng ho, thng nhn kinh doanh dch v logistics phi thng bo ngay cho khch hng bit v vic nh ot hng ho .4. Mi chi ph cm gi, nh ot hng ho do khch hng chu.5. Thng nhn kinh doanh dch v logistics c s dng s tin thu c t vic nh ot hng ho thanh ton cc khon m khch hng n mnh v cc chi ph c lin quan; nu s tin thu c t vic nh ot vt qu gi tr cc khon n th s tin vt qu phi c tr li cho khch hng. K t thi im , thng nhn kinh doanh dch v logistics khng phi chu trch nhim i vi hng ho hoc chng t c nh ot

iu 240: Ngha v ca thng nhn kinh doanh dch v Logistics khi cm gi hng haKhi cha thc hin quyn nh ot hng ho theo quy nh tiiu 239ca Lut ny, thng nhn kinh doanh dch v logistics thc hin quyn cm gi hng ho c cc ngha v sau y:1. Bo qun, gi gn hng ho;2. Khng c s dng hng ho nu khng c bn c hng ho b cm gi ng ;3. Tr li hng ho khi cc iu kin cm gi, nh ot hng ho quy nh tiiu 239ca Lut ny khng cn;4. Bi thng thit hi cho bn c hng ho b cm gi nu lm mt mt hoc h hng hng ho cm gi.3.6 GII THIU MT S DCH V KHCH HNG LOGISTICS VN3.6.1. Qun tr dy chuyn cung ng (SCM)_SCM l dch v ct li ca nh cung cp dch v logistics,

Nh cung cp dch v(logistics)Nh cung cp (Ngi bn)Khch hng (Ngi mua)

(Mi quan h trong SCM),_ Qu trnh thc hin dch v qun tr dy chuyn cung ng gm cc hot ng:+ Lp k hoch v thc hin+ Qun l dng chy hng ha v thng tin t ni t n hng => thng qua sn xut => vn chuyn => kho bi => phn phi n ngi tiu dng.Tuy nhin cc cng ty Vit Nam ch mi tp trung vo hot ng logistics u ra._ Dch v logistics u ra thng c cc hot ng:Nhn booking t cc doanh nghip, nh xut khu

Hot ngLp k hoch ng v vn chuynTin hnh nhn v ng hng thc t ti khoPht hnh chng t vn ti cn thitDch v th gi chng t thng miQun l n hng cht ch n cp SKU

+ Nhn booking t cc doanh nghip, nh xut khu hng ha (gi l vendor)Mi nh cung cp dch v logistics s c 1 mu (form) ring => cc Vendor in thng tin book hng: Thng tin n hng (PO number), S lng Th tch S khi hng Cc thng tin c bit i km hng+ Lp k hoch ng v vn chuyn hng ha Ty vo lng hng book hng l (LCL) hay nguyn container (FCL) => c khch hng ng hng ph hp K hoch ng hng gm: loi hng, s n hng, cch thc ng hng, loi container, La chn v lch tu ca cc hng tu Khch hng ng hng gi hng trc tip cho khch hng (ngi mua, nh nhp khu) kim tra tnh hnh kho bi, tiu th, nhu cu chn la lch tu c ngy n thch hp.+ Tin hnh nhn v ng hng thc t ti khon ngy giao hng: cc vendors giao hng vao kho gom hng l hoc ng container, giao ra cng, lm th tc hi quan. Nhn vin logistics phi gim st cht tt c cc khu+ Pht hnh chng t vn ti cn thitSau khi hng ha ln tu, nh cung cp dch v logistics phi pht hnh 1 s chng t cn thit nh: FCR (Forwander Cargo Receipt), hoc House Bill of Lading ngi bn - Vendor lm cc th tc khc: CO, visa+ Dch v th gi chng t thng miNh cung cp dch v logistics thu thp cc chng t lin quan n hng ha t cc vendor, kim tra v sp xp h s, gi n ngi mua lm cc th tc hi quan nhn hng. Gim cc ch ph dch v cho ngi mua hng+ Qun l n hng cht ch n cp SKU (stock keeping unit)Cc nh cung cp dch v logistics ln ti Vit Nam c kh nng cung cp dy chuyn cung ng theo chiu su ca sn phmThng thng hng ha ch c qun l cp PO (n hng) S dng h thng thng tin gip kim tra chnh xc v thng tin n hng.3.6.2. Dch v giao nhn vn ti v gom hng Dch v giao nhnL dch v v gim st vn ti a phng thc hng nguyn container t nc xut khu n nc nhp khu, bao gm qun l c ph ng bin, hng khng, v cc vn ti ni a Thc hin dch v trn gi v giao nhn, gip khch hng ch cn lin lc k hp ng vi 1 i tc duy nht v hon ton yn tm ch hng. Dch v gom hng: (Dch v vn chuyn hng l)_ Nhn hng t cc Vendor, cc nh sn xut ng li gom vo container => chuyn ti qua cc cng trung chuyn._ Ti cng trung chuyn hng ha s c bc d v phn loi theo nc n v sau s sp xp thnh cc container tng nc._ Ti nc nhp khu, i l ca cc nh cung cp dch v logistics s nhn nguyn container, sau tin hnh d hng, lm th tc hi quan, vn chuyn giao n khch hng nh nhp khu. Tit kim chi ph cho khch hng khi lng hng nh3.6.3. Dch v hng khng_ Dnh cho hng cao cp, cn chuyn gp._ Nh cung cp dch v logistics nhn hng t nh nhp khu, thc hin giao dch cn thit, ch hng nhanh v tit kim chi ph._ Vn chuyn lin hp: air-sea, sea-air gip nh xut khu giao hng ng thi gian hp ng cho d sn xut chm tin . R hn ch ph chuyn bng air nhng i hi kh nng chuyn mn cao lp k hoch chi tit v giao dch , bc d hng cng chuyn ti. p dng cc cng ty logistics chuyn nghip3.6.4. Dch v kho bi phn phia. Dch v kho biGm: Dch v lu kho v gim st hng ha. H tr khch hng qun l tn kho, gim chi ph iu hnh, tng cc chu k n hng.

Dch v kho bi bao gm:Nhn hng, kim hng, xp hng vo khoX l i vi hng khngDn nhn hng haScannning:Lp v lu tr h s hng ha

+Nhn hng, kim hng, xp hng vo khoNh cung cp dch v logistics nhn hng t vendor, kim tra s lng, chng loi, nhn hiu, tnh trng hng ha.Sp xp hafg ng quy cch: mt c nhn hng xp hng ra, xp theo th t u tin.+ X l i vi hng khngHng ha b li do nh sn xut hay vn chuyn b t hay rch thng, shipping mark vit sai th nhn vin kho cng vi nhn vin nghip v sa cha sai st, thay thng cha, dn nhn li.Nu hng hng nng: bo co khch hng xem xt v quyt nh.+ Dn nhn hng ha (Labelling):Lm dch v in v dn nhn hng ha m bo dn ng quy nh nc nhp hng Khch hng ch cn a ra yu cu.+ Scannning:Nh cung cp logistics cung cp dch v scan kim tra nhiu ln hng ha v: s lng, chng loi, quy cch nhm pht hin cc sai st trc khi xut hng. Dch v barcode ti cc nc Chu u, M u s dng dy chuyn t ng phn loi hng trong kho phn phi cho cc nh bn l. Nu in nhn hng sai => phn loi sai dn n cc sai st, lm tng chi ph.+ Lp v lu tr h s hng ha: d ang truy xutb. Dch v phn phi: L dch v lp k hoch v chuyn ch hng t kho n tn ni kho hng ch nh.Dch v ny pht trin nhiu nc nhp khu trn th gii, nhng Vit Nam vn cha pht trin3.6.5. Cc dch v c th to ra gi tr gia tngTrucking:Vn chuyn ng b bng xe ti: a phng tin n kho vendor thu gom hng, chuyn ch v kho ca nh cung cp logistics Thc hin cng tc gom hng (consolidation)Lm th tc hi quan: cho hng xut nhp khuLm th tc mua bo him hng ha: theo gi CIF T vn hng dn: Lp cc chng t, lm cc bn khai v hng haV d: hng may mc i M cn lm chng t Wearing Apparel Sheet hay Multi Country DeclarationGOH (Garment on Hangers) Vn chuyn hng may mc cao cp i hi quy trnh ng gi c bit m cch nh sn xut, gia cng Vit Nam khng p ng c. o qun khng b nhn, khng b np gp trong qu trnh vn chuyn._ Cn c s tnh ton v sp xp mc cao_ Dch v ny to ra lng GTGT cao cho ngnh may mc Vit Nam