troubleshooting guide for idirect remote site

Troubleshooting Guide for iDirect Remote Site

Infinity Modem 3000 Series

Section I Normal OperationSection II ConsoleLAN Port PreparationSection III Boot-up SequenceSection IV Abnormal Operation

Section I Normal Operation

Considers an evaluation of normal operational parameters

First level diagnostic ldquoCheckrdquos performed to evaluate amp record an associated ldquoConditionrdquorsquo

All Checks considered witho Infinity Modem powered ono TX amp RX IFL cables terminated and connectedo VSAT operationally capable

Forms the basis for further investigation of presented Conditions

Section II ConsoleLAN Port PreparationStep prepares andor confirms Infinity Modem access via lsquoConsolersquo amp lsquoLANrsquo ports

o Both may be required for any second level diagnosiso Allow connection for accessingusing console commands o LAN Port allows connection via iSite directly to Infinity Modem

board

Section III Boot-up Sequencedescribes the lsquonormalrsquo Infinity Modem boot-up sequence

o Common to both Infinity Modem II amp II+ (HLCsalso) unless otherwise noted

Section IV Abnormal Operationdiscusses each potential ldquoConditionrdquo amp a ldquoPossible Causerdquo for each

o ldquoCheck rdquo carries through to ldquoCondition rdquo and related ldquoIndicationrdquoo Checks may result in multiple potential Conditions each with

its own related ldquoPossible CauseCorrective Actionrdquo entrieso Individual Condition may show multiple related causes amp

corrective actions for eacho ExampleCheck 3 Condition 3A 3B 3C and 3Do Further Condition 3c1048774Possible Cause 1a-d 2a-d 3a-d 4 amp 5o Leading toCorrective Action 1a-d 2a-d etc

o Checks amp Conditions refer to both Infinity Modem II amp II+ unless otherwise noted

o Finally guide suggests a possible ldquoCorrective Actionrdquo for each ldquoPossible Causerdquo recorded

Section I Normal OperationCheck 1

Front PanellsquoPowerrsquo LED is illuminated solid greenCheck fails follow Section IV Abnormal Operation Condition 1 DetectionAnalysis path

Check 2Verify the Front Panel lsquoTestrsquo LED is not illuminatedCheck fails follow Section IV ndashAbnormal Operation Condition 2 Detection Analysis path

Check 3Observe the state of the Front PanellsquoNetworkrsquo LED (See table 2 Chapter 8 for reference)For diagnosis of conditions found follow ldquoSection IV ndashAbnormal Operationrdquo Condition 3 Front PanelFault DetectionAnalysis path

Check 4Observe the state of the 4 Rear PanelLEDs(See table 3 Chapter 8 for reference)For diagnosis of conditions found follow ldquoSection IV ndashAbnormal Operationrdquo Condition 4 Rear PanelFault DetectionAnalysis path

Check 5Infinity Modem lsquoConsole Portrsquo serial connection

Useful for observing the Infinity Modem lsquoBoot-uprsquo sequenceCan assist when analyzing conditions found in previous checksRefer to Section II ConsoleLAN Port Preparation for normal

console portPC configurationConnection fails follow Section IV Abnormal Operation

Condition 5 Console Port Detection Analysis pathCheck 6

Infinity Modem lsquo10100 LAN Portrsquo connectionRequired for accessing Infinity Modem using iSiteUse of lsquocrossoverrsquo Cat 5 cabling required for direct PC connection

Connection fails follow ldquoSection IV Abnormal Operationrdquo Condition 6 LAN PortDetectionAnalysis path

Check 7Infinity Modem lsquoBoot-uprsquo sequence

Viewed via lsquoConsole Portrsquo Key diagnostic tool for many condition checks

Sequence fails hangs or detects errors follow Section IV Abnormal Operation Condition 7 Boot-up SequenceDetectionAnalysis path

Section II ConsoleLAN Port Preparation

Console Port PreparationTypical serial port connectivity

9600 baud 8data bits no parity 1 stop bit no flow controlDB9 ndashRJ45 cross-pinned adapter with Cat5 straight cable required

Mobilersquo remotes revert to 4800 baud during boot-upCommunications software (HyperTerm TeraTerm Pro) required

ConnectionConnection now requires secure login Infinity Modem

NetModem lsquoConsole Portrsquo loginlsquoUserrsquo with more limited commandsaccesslsquoAdminrsquo with access to all commands and capabilitiesOnce logged in can determine LAN Port address with lsquolaninforsquo

command (or lsquoreloadrsquo with new address)Connection fails follow Condition 5 for DetectionAnalysis path10100 LAN Port PreparationAuto negotiated 10100 Mbps HalfFull DuplexIP Address subnet and gateway can be determinedmodified via the Console Port serial connection

Section III Boot-up SequenceObservation key to condition diagnosis

Observed via NetModem lsquoConsole PortrsquoReliable for determining initial boot-up state of NetModem

Sequence remains constant within a given iDS version Console session detail used in conjunction with LED indications to diagnose problems All Boot-up observations made considering

Console Port set to 9600 baud 8 data bits no parity 1 stop bit no flow control No IFL cables should be connected

Record any generated error or failed to load indication as reportedCapture any available lsquologrsquo files if neededConnect Power to NetModemPower LED illuminates solid greenBoot-up can be observed via console port session (next 3 pages)(DRAM test can be aborted halting board at lsquoBootloaderrsquo prompt)Rear Panel LEDS all illuminate in lsquoself-testrsquo sequenceLeft to right Net Status TX RXSelf-test completes then only lsquoStatusrsquo LED solid greenConsole session detail pauses as Images decompressedConsole Port default to 9600 baudMobile remotes switch to 4800 baud for GPS receiver input

Boot-up detail concludes with lsquoModem Readyrsquo indicationRear Panel lsquoRXrsquo LED then solid yellowSame Same time Front Panel lsquoNetworkrsquo LED flashes yellow Boot-up concluded now ready for normal operation

Console Port lsquoBoot-uprsquo Detail

Console Port lsquoBoot-uprsquo Detail (contrsquod)


Section IV -Abnormal Operation

Considers an evaluation of normal operational parameters

First level diagnostic ldquoCheckrdquos performed to evaluate amp record an associated ldquoConditionrdquorsquo

All Checks considered witho Infinity Modem powered ono TX amp RX IFL cables terminated and connectedo VSAT operationally capable

Forms the basis for further investigation of presented Conditions

Section II ConsoleLAN Port PreparationStep prepares andor confirms Infinity Modem access via lsquoConsolersquo amp lsquoLANrsquo ports

o Both may be required for any second level diagnosiso Allow connection for accessingusing console commands o LAN Port allows connection via iSite directly to Infinity Modem

board

Section III Boot-up Sequencedescribes the lsquonormalrsquo Infinity Modem boot-up sequence

o Common to both Infinity Modem II amp II+ (HLCsalso) unless otherwise noted

Section IV Abnormal Operationdiscusses each potential ldquoConditionrdquo amp a ldquoPossible Causerdquo for each

o ldquoCheck rdquo carries through to ldquoCondition rdquo and related ldquoIndicationrdquoo Checks may result in multiple potential Conditions each with

its own related ldquoPossible CauseCorrective Actionrdquo entrieso Individual Condition may show multiple related causes amp

corrective actions for eacho ExampleCheck 3 Condition 3A 3B 3C and 3Do Further Condition 3c1048774Possible Cause 1a-d 2a-d 3a-d 4 amp 5o Leading toCorrective Action 1a-d 2a-d etc

o Checks amp Conditions refer to both Infinity Modem II amp II+ unless otherwise noted

o Finally guide suggests a possible ldquoCorrective Actionrdquo for each ldquoPossible Causerdquo recorded

Section I Normal OperationCheck 1































troubleshooting guide for idirect remote site

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