wizara ya leba na maslahi ya jamii …...wizara ya leba na maslahi ya jamii mkataba wa utoaji huduma...
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WIZARA YA LEBA NA MASLAHI YA JAMIIMKATABA WA UTOAJI HUDUMA KWA WANANCHI
RUWAZAWafanyikazi Bora Na Walioimarika Katika Jamii Jumuishi
LENGO LETUKutetea ubora wa kazi na kutoa ulinzi kwa makundi dhaifu
MAADILI MSINGI
VIGEZO VYA HUDUMA ZETU
• Viwango vya hali ya juu vya usalama katika mahali pa kazi.• Mtoto ya kirafiki
• Ushirikishwaji sawa wa Wakenya wa asili mbalimbalikatika ajira.
• Kuzaji wa kanuni bora za utendakazi nchi. • Unyeti kwa makundi mazingira magumu
TUMEJITOLEA KWA HUDUMA BORAHuduma yoyote isiyoambatana na vigezo vya huduma vilivyotajwa hapo juu viripotiwe kwa:
JENGO LA NSSF, BLOCK ‘A’ GHOROFA YA SITA BISHOPS ROADS.L.P 40326-00100 NAIROBI SIMU: +254 -20- 2729800 KIPEPESI: +254-20- 2726497
KATIBU MKUU, IDARA YA LEBABarua Pepe : [email protected] Tovuti : www.laboursp.go.ke
KATIBU MKUU IDARA YA ULINZI WA JAMII Barua pepe: [email protected] Tovuti(Website): www.socialprotection.go.ke
Usuluhishi wa kesi zinazohusisha unyanyasaji Wa watoto na kutelekezwa
Malalamiko rasmi na tahadhari juu ya unyanyasaji wa Watoto
Hamna Papo hapo
Uokoaji ya waathirika wa biashara ya binadamu malalamiko rasmi na tahadhari Hamna
laini mtoto bila malipo (116) Taarifa juu ya mtoto katika haja ya huduma na ulinzi Hamna Papo hapo
Ununuzi wa bidhaa na huduma Kuwasilisha kihalali kujazwa nukuu nyaraka / zabuni Hamna Katika muda wa siku 10 kujazwa nukuu nyaraka siku 45 kwa wazi zabuni
Papo hapo
HUDUMA JUKUMU LA MTEJA MALIPO MUDA WA KUSHUGHULIKIWA
1. Kutatua malalamishi ya Kikazi -Ushirikiano wa wafanyikazi na waajiri -Kufuata sheria za Leba
Hamna Katika muda wa siku 45
2. Uchunguzi wa migogoro ya kikazi na kuandaa taratibu za upatanisho.
-Ushirikiano wa vyama vya wafanyikazi na vya waajiri -Kuzingatia sheria za Leba
Hamna Katika muda wa siku 45
3. Uthibitisho wa kandarasi za kigeni Ushirikiano wa watafutao kazi, waajiri na mashirika ya uajiri/mawakala
Dhamana ya shirika husika/ mwajiri/wakala.
Siku mbili
4. Uchunguzi wa mikataba ya maafikiano kati ya waajiri na waajiriwa (CBAs) kabla ya kusajiliwa na Mahakama ya Wafanyakazi
Hati za mkataba/ nakala 3 za CBA zilizotiwa sahihi. Hamna Siku tano
5. Usajili wa vyama vya wafanyikazi Kujaza fomu A kikamilifu. Shilingi 15,000 Katika muda wa Mwezi moja 6. Ukaguzi wa vitabu vya hesabu/ akaunti vya
vyama ya wafanyikazi Vitabu vya hesabu vilivyoagizwa katika Labour Relations Act, 2007
Hamna Siku moja
7. Ukaguzi wa hali ya afya ya wafanyikazi Kupatikana kwa wafanyikazi ili wakaguliwe Shilingi 500 pasipo kuhesabu malipo ya vipimo vya ziada.
Katika muda wa siku tano
8. Kutayarisha hati ya malipo ya kufidia majeraha kazini
Kujulisha Wizara ajali au ugonjwa kwa kujaza stakabadhi ‘DOSH Form 1’ kikamilifu
Hamna Siku kumi na nne
9. Kutekeleza mikakati ya kuboresha uzalishaji katika makampuni
Makubaliano na wamiliki ama wasimamizi wa Kampuni. Hamna Katika muda wa Miezi sita
10. Kufanya utafiti juu ya viwango vya uzalishaji katika kampuni
Barua ya usemi wa masilahi ya shirika/kampuni Hamna Katika muda wa Mwezi moja
11. Kutoa habari juu ya hali ya soko la ajira (Labour Market) kwa washika dau
Kufungua mtandao www.labourmarket.go.ke Hamna Papo hapo
12. Uhamasishaji na Usajili wa Vikundi vya kujisaidia
- Kihalali kukamilika kwa fomu za moambi ya Usajili
- Katiba/mwongozo wa kikundi na orodha ya maafisa wa mpito
- Orodha ya wanachama wote iliyo na saini na ina onyesha nambari husika ya vitambulisho
Kshs. 1,000 Katika muda wa siku 7
13. Uhamasishaji na Usajili wa Mashirika ya Kijamii - Kihalali kukamilika kwa fomu za moambi ya Usajili
- Katiba/mwongozo wa kikundi na orodha ya maafisa wa mpito
- Orodha ya wanachama wote iliyo na saini na ina onyesha nambari husika ya vitambulisho
Kshs. 5000 Katika muda wa siku 7
14. Malipo ya Uhamisho wa fedha kwa walengwa/wafadhiliwa wa Inua Jamii.
- Usajili/Uandikishaji katika mradi wa Inua Jamii wa Uhamisho wa fedha kwa –Wakongwe ;Uhamisho wa fedha kwa Mayatima na watoto walio hatarini
- ; au Watu walio na Ulemavu Mkali - Akaunti inayotumika ya Inua Jamii - Kitambulisho cha taifa Halali
Hamna Baada ya kila miezi 2
15.
16.
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19.
Utoaji kwa data ya ulinzi wa Kijamii. - Usajili katika moduli ya bure kwa Rajisa Moja - Fomu ya ombi ya itifaki ya data kamili mtandaoni - Usalama wa data wa Rajisa moja. Mwongozo na itifaki
wa ushiriki wa data. - Saini Mkataba wa maelewano kwenye Data ya
matumizi na maoni kwa wakati unaofaa.
Hamna Katika muda wa siku 10
Kutoa majibu kwa barua zilizopokelewa Kuwasilisha barua Hamna Katika muda wa Siku tatu 23 . Kutoa majibu kwa wanao uliza kupitia simu Mteja kupiga simu Hamna Mlio wa simu mara zisizozidi tatu
20.
21.
22.
Kulipia bidhaa kwa wateja wa ndani na nje baadaya kupokea fedha kutoka kwa Hazina ya Kitaifa
Kuwasilisha stakabadhi zilizo idhinishwa Hamna Katika muda wa Siku tatu
Usajili wa jamii kupitishwa Rasmi maombi na kufuata kwa kanuni kupitishwa Shilingi 50,000 kwa jamii za ndani & Shilingi 100,000 kwa jamii ya kimataifaUpya kila mwaka kwa huvutia nusu ada.
Katika muda wa mwezi moja
Any service rendered that does not conform to the above standards or any officer who does not live up to the commitment of courtesy and excellence in service delivery should be reported to:
The Principal Secretary, State Department for Labour E-mail: [email protected] | [email protected] Website: www.labour.go.ke
The Principal Secretary, State Department for Social Protection E-mail: [email protected] | [email protected] Website : www.socialprotection.go.ke
We are committed to courtesy and excellence in service delivery
VISIONA competitive workforce, empowered and inclusive communities
MISSIONTo promote decent work and protection for vulnerable groups
CORE VALUES
Ministry of Labour & Social Protection Citizens’ Service Delivery Charter
• Productive Labour
• Child-friendly• Highest occupational safety standards
• Inclusivity
• Sensitivity to vulnerable groups
OUR SERVICE STANDARDS
Social Security House, Eastern Wing Block “A”, 6th Floor Bishops RoadP.O. Box 40326 – 00100, NAIROBI | Tel: +254-20-2729800 | Fax: +254-20-2726497
SERVICES RENDERED/ DELIVERED REQUIREMENTS TO OBTAIN SERVICES COST OF SERVICES TIMELINES
Resolution of labour disputes Co-operation of Workers, Trade Unions and employers and adherence to the provisions of the Labour Laws
None Within 45 days
Investigation and Conciliation of Labour Disputes
Co-operation of workers, trade unions and employers and adherence to the provisions of the Labour Laws
None Within 45 days
Attestation of foreign contracts of service Co-operation of job seekers, employers and recruitment Agencies Security bond by employer/agencies Within 2 days
Analysis of Collective Bargaining Agreements (CBAs) for registration by the Employment and Labour Relations Court
3 sets of duly signed CBA from parties, schedule forms and forwarding letter from Union or Employer
None Within 5 working days
Registration of Trade Unions Duly filled Form A
Compliance
Kshs.15,000 for registration Within 1 month
Inspection of Trade Unions books of accounts Prescribed books of a Trade Union (as per the Labour Relations Act 2007) None Within 1 day
Medical examination of workers Employee availability KShs. 500 (excluding medical tests) Within 5 days
Processing of Work Injury Benefits and issuance of demand note for payment to the employer
Notification of accident or disease through duly completed DOSH 1 None 14 days
Productivity improvement in organizations/ firms
Top management consent/ concurrence by middle management/cooperation and teamwork by Productivity Champions and workers
None 6 months
Undertake productivity-related research in organizations/ firms
Written expression of interest/ letter from organization/ firm None Within 1 month
Provision of relevant and timely labour market information
User log in to the Kenya Labour Market Information System (KLMIS) Website www.labourmarket.go.ke
None Round-the-clock
Mobilization and registration of self-help groups
- Duly completed self-help group registration application form - Group constitution & list of interim officials - A list signed by all members and indicating their respective ID card numbers
Kshs. 1,000 Within 7 days
Mobilization and registration of Community Based Organizations
- Duly completed registration application form - Constitution & list of interim officials - A list signed by all members and indicating their respective ID card numbers
Kshs. 5000 Within 7 days
Payment of Cash Transfers to beneficiaries of the Inua Jamii Programme
- Enrolment in an Inua Jamii Programme - Older Persons Cash Transfer (OPCT); Cash Transfer for Orphans and Vulnerable Children (CT-OVC); or Persons With Severe Disabilities Cash Transfer (PWSD-CT)
- An active Inua Jamii Account - A valid National ID Card
Free Every 2 months
Provision of Social Protection data - Registration in complimentary module in the Single Registry - Complete on-line Data protocol Request form - Sign Single Registry data security guidelines and data sharing protocols - Sign MOU on data usage and feedback timelines
Free Within 10 working days
Registration of Adoption Societies Formal request and compliance with adoption regulations Kshs. 50,000 for local societies & Kshs. 100,000 for international societies Annual renewal attracts half the fee.
Within 1 month
Arbitration of cases involving child abuse and neglect
Formal complaints and alert on child abuse Free Immediate
Rescue of victims of human trafficking Formal complaints and alerts Free Immediate
Toll free Child Helpline (116) Information on a child in need of care and protection Free Immediate
Processing of payments to both internal and external clients after receipt of exchequer
Duly approved supporting documents None 3 days
Procurement of goods and services Submission of duly filled quotation/tender documents None Within 10 days for quotations and 45 days for open tender
Response to correspondence Correspondence None Within 3 days
Response to phone calls Completed call from customer/ staff None Within three rings