xay dung bsc
TRANSCRIPT
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N I DUNG
Thnh phn ca BSC
c c p ng
Phng php xy dng BSC
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Balanced Scoredcard l g ?
1
26
4
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Balanced Scoredcard l g ?1. Chuyn chin lc thnh hnh ng
.
khng ti chnh.
v chin lc.
5. a ra cc gii php kp thi i vi cc
6. t c tm nhn ca tchc.
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1. BSC chuyn chin lc thnh hnh ngM c tiu
kinh doanh
Chi
Cc C.lcti chnh
Tiahathphnbngcchtccamktdoanh thu&linhun trongnm
Doanhthu/Tn ChiphMrkt/Doanh
trngtimnngXYZ
nngkinhdoanh
trctip
lccungng
BSCmu
ucaBus
nlcKD
c
Cc C.lc
khchhng
Cc C.lciu hnh
Citin
hnh
nh
thng hiu
PhttrinccSnphm/Giiphpmi
Phttrinccchngtrnhtipthphhp vbn
th trngLinhuntrcthu
uTngkinhph (%)/v
hotngnghincuthtrng
Xphngv nhnnlc
m
anv
hon ho
Cc C.lcnhn s Thuhtnhns nnglc,k
n
ng
cn
thit,
to
s
a
dng
ha
T l phttrincaSPmiD.ThucaSPmi/Tngdoanhthu
Bn
chi
Un
itA
adngtoncuThnhcnggichnnhnvin
Cc C.thutti chnh
Cc C.thut
Nngcaokhnngsnccasnphm&gimchiphtnkho
Ti chnh
Doanh thu tcc ca hng% doanh thu trc tip
Tlthnh cng cc thng vi hisdng ti sn trc tipLi nhun/vn
T l ua vn tn kho
Dashboardm u
gmu
khch hng
Cc C.thutiu hnhhon ho
,
nngcaothamnkhchhngividchvhtr
phnkhcvSP/Gi
Thchinhthngchuyngiaogitrmigimchiph snxut
Cngc CMR/Hthngd liukhchhng
Khch
hng
Giao hng ng hnThi gian chTlhng trvChi ph cho DV khch hng/K.HngThi gian p ng/mi yu cu% doanh thu tkhch hng mi
Qu trnhchnh xc trong dboSln bo hnhh
hnh
UnitA
Cc C.thutnhn s
Thngbokpthivyccchngtrnho
to
mi
hnhLng chi ph vt nh mcTl% sa cha li
Nhnvin
Sgio tonh gi hiu qu o toTnh kp thi ca vic nh gi o toT% hon tt thi gian tuyn nhn sTlthay nhn vin nghvic
K
ho
c
aBu
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Mc tiu chin lc KPI Ngi chutrch nhim
Hin trngnm 2010
Chtiunm 2015
Sng kin
% tng doanh thu% Gim chi ph snxut% L i nhu n/vn
Gkinh doanhGSn xut
GTi chnh
5 t45%
15%
Tng 50%Gim 10%
Tn 15%
Tip thonlineTQM
BSC
Ti chnh Li nhun
Chi ph thp Doanh thu
% T lgiao hng GSX/GKhch hng
M rngthphn
ng n% gi bn so vi ith cnh tranh
r ng
Gkinh doanh/SX Thp hn 15% Bng gi
n c qu r n
Phn tch chi ph
68% 75% Phn tch u trnh
ao ngng hn
Ga cnhtranh
Bn trong % Hiu qusdngTBSlng SP mi% sn phm sa cha
Trng phng BT
TP Thit kGsn xut
78%
2 SP/nm
85%
6SP/nm
TPM
QFD
Nng caonng sut
Sn phmmi
% Nhn vin a knng
Gnhn s 20% 70% o to a knng
a knng
o to
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2.Cn bng gia mc tiu ti chnh phi tic n , c c c s ea ag
Mctiu&thangocngtyA&B spxptheoccch s Lead&Lag
Vin cnh Mc tiu A &B Thang o Lead Thang o Lag
C 1 Xy dng mi quan hthnthit khch hng
C 2 Pht trin hthng i l
C 3 Gim thiu giao hng tr
C 1 % phn hi cc yu cu khch hng trongvng 24 h
C 1 Thit lp v vn hnh tt hthng CRM
C 1 % sln thm ving khch hng 2 ln/thng
C 1 Mc hi lng khch hng : % Mc hi lngkhch hng khi tin hnh thm d
C 1% tng slng khch hng trung thnh.
C 2 Slng i l c chp thun
hng
th
trong vng 2 tun
C 2 Sln tchc hi tho gii thiu SP
C 3 Sln thm ving gii thiu SP ti cc siuth
cng ty.
C 3 % tlgiao hng ng hn, slng
C 4 % Lng hng ha tiu thti cc siu thTPHCM
F 1 Tng doanh thu F 1m bo ngn sch cho cc hot ng qun F -2 Ti u ha li nhun: % li nhun/doanh thu
Ti chnh F 2 Ti a ha li nhun b, ti p ththeo k hoch marketing
Qu trnh
ni b
I 1 Ci tin nng sut
I 2 Nng cao hiu quhotng sn xut, kho vn
I 1 Ci tin nng sut: Hon chnh hthng QLCL
I 2 Trao i thng tin vi cng ng: S lng,hnh thc, tn s
I 1 Ci tin nng sut: % thnh phm/nguyn vt liusdng
I 2 Nng cao hiu quSX, kho vn: % nng cao hiusut sdng my, % gim thiu thi gian hon tt SP
,
Hc hi
L 1 Nng cao qun l thng tinL 2 Nng cao knng nhnvin
L 3 Thit lp c khng khtch cc trong nhn vin
L 1 Cshtng IT: thc hin hthng cngnghthng tin trong ton cng ty
L 2 Nng cao knng: Xc nh cc knng ctli /ch trng ti cc bphn/phng quan trng(chin lc)
L 3 Gn lin mc tiu nhn vin vi mc tiu cng
L 2 Cc kt qupht trin nng lc: Bng chng thhin knng trong cng vic
L 3 Tuyn dng nhn vin/gichn nhn vin: %Tl/thi gian tuyn dng thnh cng; ci tin tlnhnvin nghvic
L-3 Tl% nhn vin c o to cc phng phpy: o o v p r n ng ng p g n n smng cng ty
c n n ng su
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3. Gn kt mc tiu tng c nhn vi tchcv c n c
XY DNG CHIN LC Khochkinhdoanh
Phntch
ngnh
Ccs kinth trng
K.Hng
Phntch
Mhnh Giih
KHhnhngchitit
K hochtichnh
K hochnhns
KHkhchhn
K hoch
lc
K.Doan
HthngKPIsi
H thngKPIs/Targetiviqutrnh
H thngKPIs/Target
iviti
H thngKPIs/Target
i vi
H thngKPIs/Target
ivi
H thngKPI/target
itc
H thngKPIvtargettngngchinlc
v igi i
php v nhnh
c n
nhns
K hoch
BSC
QunlnnglcPerformanceManagement
Chinlccngty,khi,
tngnv
thchincctargets
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PuertoRico ConstructionClusterTruynscmnh,imi,vtoiukinhptc todnggitr.
K ho ch hnh n chin l c
4. V nhn thy trc tip kt quthc hin cng vic
Mc tiu Sng kinTrch
nhimThang o Chtiu Hin ti
Ngy hon
thnh
Ngn
sch
Pht trin Website An % hon thnh 100% 10% 5.2011 1.200Xy dng bn tin An Sbn tin gi i 4 0 Mi qu 300Lm Brochure An Slng 500 0 08.2011 TBD
Nhn thc
vthnghiu
Lm bng rn An S lng 1 0 4.2011 $250
Hon chnh bi trnh by vthng hiu Bnh Sbi 1 100% 4.2011 100
Gii thiu n cc hip hi dt may, gia dy Bnh Slng 3 0 9.2011 N/AGii thiu n cc vin/trngi hc Bnh Slng 2 0 10.2011 $100
Gii thiu n cc tnh min Trung Bnh Slng 2 0 11.2011 $100
Gii thiu n hip hi quan trng Bnh Slng 2 0 12.2011 N/A
Ti trcuc thi sng ki n ca sinh vin Bnh % hon thnh 100% 0% 12.2011 5000
Tchc cc cuc hp Tun % cc Gtham d 80% 85% 03.2011 $700
Htrcc nhm lm vic Tun Snhm lm vic tch cc 4 2 03.2011 TBD
Xy dng khoch chin lc Tun % hon thnh 100% 50% 10.2010 N/A
Xy dng ngn sch Tun % hon thnh 100% 100% 3.2011 N/ALp bo co ti chnh hng qu Huyn Sbo co 4 1 03.2011 N/A
Qu trnh
bn trong
y ng c c t ang o t c n uy n o n t n .
Son tho quy trnh tip nhn gii quyt xut Hnh % hon thnh 100% 100% 12.2010 N/A
Lp cc nhm lm vic mi Hnh Snhm lm vic mi 2 2 12.2010 N/A
Xin trcp Thu Sn xin 2 2 03.2010 N/A
501 (c) (3) Application Thu % hon thnh 100% 80% 12.2010 N/A
Theo di bi thng ca PRIDCO Thu % hon thnh 100% 75% 12.2010 N/A
p c c n v n ng a u cu c g p .
Hon ho vsn phm
Thu thp kin ca cc thnh vin vcc dn mi Thu S kin 10 8 3.2011 N/A
Tchc kho st cc thnh vin Thu Strli 80% 75% 03.2011 N/A
Xc nh khnng/trnh chuyn mn ca cc thnh vin Thu Scuc gp vi cc thnhvin
10 7 12.2010 $200
Xy dng thang o cho cc nhm lm vic nng ng Thu Skt qu 1 1 03.2011 N/A
vic
.
Xy dng chng trnh thc tp Thu Sthc tp sinh 6 2 03.2011 N/A
Nng cao
kin thcCc thnh vin hp bn vcc chquan tm Thanh Slng 4 3 03.2011 $400
Tng tnhcnh tranh
Thit lp cc lin kt vi cc nhm khc Thanh Scuc hp vi cc nhmkhc
4 1 03.2011 N/A
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5. Chnh v vy cn Thc hin hnh ngkp thi i vi cc khu vc c v n
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6.V th, cui cng th tchc cng st c t m nhn ca mnh
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7.V hcng sc khen thng v than n t a ng
Ccgitr
Smng
Xy dngchnh sch
Mc tiu K hochhnh ng
Chtiu R
Cu tuyn bTba nbn mc
Tba nbn gii Kt quc
thv oNgi
chu trchC ct c t cc n
lc
ku gi chung
sc
tiu lncn tc
trng htrmi mc
tiu
c tmi gii
php
nhimchnh
thc hin
Mhnhcat chc
Ccqutrnh&
nnglc BalancedScoredcard
K hochcnhn
Trch nhim gii trnh Thang o Chtiu
Phm vi trch nhimbao gm cc gii phpt ph cng vi cng
vic thng l
Khoch hnh ngcng vi cc chsolng chnh i vi kt
qucng vic
u ra cthv olng c
Ccbinphp ng
vin
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Ti sao BSC c xem nhmt cng c
Cntr v tmnhnNhngngictrchnhimthchinchinlckhnghiuchinlcvchi nlckhngcchuy nthnhccmctiu
Cntr v qunlHthngqunlcthitkkimsothotngv chiph,ngn
sch
chkhng
phi
thc
hin
chinlc
Cntr v hotngCcqutrnhchnhkhngcthitlpthcyvicthchin
chinlc
Chi n
lc
Cntr v conngi
Mc
tiu
c
nhn,
ki n
thc
v
n
ng
lc
khnggnktvivicthcthichinlc
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Cc thnh hn ca BSCTmnhn,S mng,Ccgitr
VincnhGiiphp
Thnhphnca
Balanced
Scoredcard
MctiuchinlcCh tiu
CcKPIs
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S MNG
L do tn ti ca tchc
cho khch hng.
o, cp qun l v nhn vin) bit mc ch chnh tchc c thit lp
Ni cho khch hng v cc bn c hng li bitnhng li ch ct li m hkvng ni tchc
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Walt DisneyCquan ph
Gii quyt ccvn nan
gii thng quassn to
Bo ton vci thin i
sng conn i
em hnhphc n vi
con ngi
Levis Strauss
Chng ti ara thtrngnhng loi
tran hc c
trch tremSingapore
Mang li strgip v
hnh phc cho
nhu cu nhiunht v csdng rng
ri nht trn thgii
nhng tremang cn n
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V dvSmng1. Tmnhn S mnh Hoibo Bnscvnha
a. Tmnhn
,
cho
nh
u
tv
iu
kin
sng
tt
nht
cho
conngi.
emnnhngtinch,hini,sangtrngv
thmmchocngng,xhi.
. m n
TrthnhmttrongnhngcngtyhnguChu cbitnbith trn n iav
c. Hoibo
d. Bnscvnhaquct
N nv n, caogi tr conng i,c ungtayvcngng,xhi.
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Nhng g m tchc mun tt ccc bn lin quan (chdoanh nghip, ban qun l, nhn vin, khch hng, cngng v m n rong ng a .
Nhng g khin cho cc bn lin quan hnh din v c
gn kt vi tchc Thng tin cho cc cp qun l v nhn vin
c m/mc tiu/kt qu: To cm hng hlm vic tch cc hn Lm cho mi ngi hnh din v c lin quan n tchc
.
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C uan h trch tr
L ni c kinh nghimnht thgii vnh hngphc vmn n nhanh.
Plurotech International
Hnh thnh lin minhchin lc v cung cp
dch vtch hp thng qua
em Singapore
L mt tchc i utrong vic nng cao hnh
phc ca tr
ngha phc vc chtlng vt tri, sch s,gi tr, chng ti em n
ci n vi mi khchhn khi n bt k nh
t ng mng m tca cho cc i tc kinhdoanh hng hi v xa btrong khu vc Chu
hng no.
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1. Tmnhn S mnh Hoibo Bnscvnhaa. Tmnhn
,chonh
ut
vi
uki
ns
ngt
tnh
tchoconngi.
emnnhngtinch,hini,sangtrngv
thmmchocngng,xhi.
. m n
TrthnhmttrongnhngcngtyhnguChu cbitnbith trn n iav
c. Hoibo
d. Bnscvnhaquct
N nv n, caogi tr conng i,c ungtayvcngng,xhi.
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nh ngha:
,cp qun l, v nhn vin sdng trong cng vic phi hp vi nhau v vicc bn lin quan bn ngoi trong thc hin cng vic
Din t nim tin ct li ca c nhn hay mt nhm p ng p m v n n c a m ng rong c c ng c:
Ln nhau Vi khch hng Cc bn lin quan khc:
Cquan lut php i thcnh tranh
Cc bn tha hng li ch Nh cung cp sn phm Nh cung cp dch v
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Merk
(V) cng ng Tng th/bao qut
Hon ho vhc thut
em Singapore
Scm thng
Chm sc
Cam kt
Thnh tchTrch nhim
Tn trng Trung thc
Chuyn nghipChuyn nghip
Chnh trc
Sn sng Thay i
Trung thc
Minh bch
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2.Tritlkinhdoanh
a. Lun lng nghe, hc hi, sng to, ci tin mang li li ch ln nht cho khch hng.
b. Minh bch, lim chnh, uy tn trong qun l &
kinh doanh.c. Mi trng lm vic chuyn nghip to sgn
b lu di cho CBCNV.
d. Quan tm c trch nhim ti cngng.
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3.Thi
a. i vi khch hng:Chu nn hi trun th c v nhitnh
b. i vi cng vic:
, , , kh khn
c. v ng ng p:Tn trng, on kt, hp tc, thng thn, trungth c h c hi cn ht trin n hn hi
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So snh cc thuc tnh ca tuyn bTm
n n, mng, v tr
1. c o2. Ngn gn nhng
1. Sao chp li2. Di, mang tnh chung chung
3. Kh nh.
4. n tng lu
5. To thch thc v t ra yu cu
6. To cm hng
4. Kcc
5. Ddng t c
6. Nhm chn7. Xc thc & khthi
8. Da trn sng thun rng ri
9. mi ngi tun th
7. Khng khthi, ho huyn
8. Do st quyt nh
9. t ngi tun th
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Vin cnh, Mc tiu, KPI, Thang o, Chtiu, v
ng n Vin cnh: Cc gc nh: Ti chnh, Khch hng, Qu trnh ni b, &
Hc hi v pht trin
Chin lc: Cch thc chng ta t n tm nhn t ra KPI: Cch thc nm bt tin kt uth c hi n
Lead Indicator: Thc o u vo v cc qu trnh nhm t u ranhmong mun
, , ,ha ca mt tchc.
Chtiu:ch cn t c i vi mi KPI
ng n: n c n c n n mt c cc chtiu
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Mt lot cc ginh gip tchc
chuyn dch tvtr hin ti n mt vtr nhmong mun.
, VD: Nu ti mun t c mc
ch.., th ti phi . a ance core car c uy n c n cthnh hnh ng
Bn phi c nh hng chin lc
trc khi xy dng BSC
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Vttrimtnidungdnnthnhcngtrongthngtrng
n ng ngsaon ng a n ungc n
Thn thi t vi khchDn u vsn hm
C cht lng hp lvi gi c cnh tranh
Tp trung vo hiu
hng
Vt tri v quan tmv dch v khch hng.Cung cp sn phm v
y mnh tnh sngto v qung bthng hiu.
qu , c c qu r n v nhnh tri chy, qun lchui phn phi, khngquan liu, khi lng
ln.
Tp trung vo QLquan h khch hng,giao hng ng hn,
vt mong i ca
t trng tm voNghin cu & Phttrin, kim sot r i ro,thit k, thu li cao
trong thi gian ngn,
cho khch hng, nghnh cng khch hng
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thnh cng Vin cnh ti chnh
BSCtonntngchuynchinlcthnhhnhng
vmt tichnh, chng ta
cn thhin thno trc cccng ca
mnh ?
Mc tiu Thc o Chtiu Gii php
Hmqua
t c
tm nhn,chn ta nn
Vin cnh Khch hng
Mc tiu Thc o Chtiu Gii php
tha mn
cc cng &khch hng,
Vin cnh Qu trnh ni b
Mc tiu Thc o Chtiu Gii phpTmnhn& Hmna
Vin cnh h c hi & ht trin
thhin thno trc
khch hng
ca mnh ?
qu trnh kinh
doanh no phithc hin tt?
n c
t c tm
nhn, chng ta nnduy tr khnngthay i v cithin thno ?
Mc tiu Thc o Chtiu Gii php Ngymai
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cbitchnVincnhHchivPhttr n
Khch hng
Ni b Ti chnh
Hc hi &Pht trin
Phnhayb saolngnhttrongquntr chinlc
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Phihp
t chc
Ngunlcthngtin
Ngunlcnhnlc
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vin
Nnglc
Kinthc
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C s dliu
C s htngcngThngtinng
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Lnh
o
Qunltrithc
Ngunvn
Vnha
c c
S thngnht/ngthuntrongNV
Lmvicnhm
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BSC sd n lm ?1 Hthngchuynchinlcthnhhnhng
2 Knhtruyntithngtin
C ngc ngp t ay i
4 Phngtingipchomctiucanhnvin,phng banvcatchc
cthngnht
5 PhngtinlmrmiquanhNhn Qu
6 Phngtinolngmctcmctiucacnhnvt
7 Cncthanhn&nhgi nnglcnhnvin
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Sdng Balanced Scoredcard
tmnhn&chinlc
Balanced
Scoredcard
Phnhichinlc
vhc
hi
Thngtin&nikt
Hochnh&Thit
lpcc
ch tiu
Ngun:KaplanandNorton,TheBalancedScoredcard
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Nhng sai lm dmc trong qun l dn
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Nh
n sail
md
m
ctron ba iaio nsau
Hochnh Thitk Thcthi
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Nh
n sail
md
m
ctron Ho chnh
iuhnh
d n Cngvic
Tnhhungkinhdoanh
c th
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iuhnhdn
Cngvicchunb
Tnh
hungkinh
doanh
c th
Thiunimtinvothnhcngcadnvthiulnhonhm
ThiukinthchochiusaivBSC
Lnh okhn dnhthi ianchod n Khng xydngnhmchcnngcho Nhmdnkhngcotovthitk vthchin
nhgithpvthigianvngunlcihiividn
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iuhnhdn
Cngvicchunb
Tnh
hungkinh
doanh
c th
catchc
Khngnhgimcphnkhngcatchcivisthayi.
Thiuhoccctuynbvtmnhn,smng,gitrcnyu.
doanh
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iuhnhdn
Cngvicchunb
Tnh
hungkinh
doanh
c th
lnhocpcaolsphctptrongvicthchinv
xcsut
thnh
cng
ca
dn.
KhngchothycscnigianhngthunlivbtliiviBSC
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Nhn ai l m m c tr n thi t k BSC
Ngi
thitk Bn Hiuv Btrthi
ian
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Ngi BnHiu v B tr
t t
lc
BSC thigian
Chmtstngithamgia
lc
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Ngi BnHiu v B tr
t t
lc
BSC thigian
Khngcbn chinlc
Chsaochpmtcchssivchpnhnmtbnchinlcchungchung
t mm t n c n c o n o CqunhiuhocqutKPIs Phthucqunhiuvoccthcomangtnhchquanvnhtnh
KhngtrinkhaiBSCxungcpthptrongtchcnh:ccgimst,vnhngnhnvincpthpnht.
Khngxtxemcththuthpdliutngvsdngphnmmt
occb
ngthngtintheodi gipchovi
cthuth
pvth hi
ndliucddngvtincyhn
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Ngi BnHiu v B tr
t t
lc
BSC thigian
LnlngiaCSF(nhntthnhcngctli)vccMctiuchinlc
Mctiuchinlctkhngngvivincnh Khnghocthiunhtqungiaccmctiuchinlc Hiukhngrvmctiuchinlc,hchivphttrin. ChnlaccKPIkmhiuquhockhngthct
Thiucn
igia
cc
thc
oti
chnh
v
phi
ti
chnh,
gia
cc
ch
Indicators) KhngthchinttvicmtccKPIs.(dictionary) Khn xcnh cxemKPIthu ctrchnhi mcab h nno.
KhnglinktccKPIscacccnhnvibnmtcngviccah Khngcsngkinhtrchinlc
h hi l i h
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ngnhmchinlcviccnhnt
c n n nt n c ng CSF Nhntthnhcngctlilthnhtcnthittcccktqumong
mu n
Chinlclhnhngthngquangitacthsdngccnhntthnhcngctli.
C d kh bit i CSF
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Ccvd v s khcbitgiaCSFv
C i n c Vd :ccCSF itu n uc iavontkt
tiWorldCuplg? Cuthtinng Tinhthnngicao Gitptrungvbnhtnhtrcplc Hunluynvinnibt Ckhnngtranhbngtt
: n c v ot t t g Tuynchn,otovtongcthiuivinhngcuthgiinhtcaquc
gia.
ChottccuthhcYoga Tmhunluynvinttnhtthgiiphhpvingnsch Thamdvxemlinhngtrnucaccithmctiuvnhngcuthtrct
.
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Ngi BnHiu v B tr
t t
lc
BSC thigian
Thigianthitkmtqutrnhqudi
Thigianthitkqungn.
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Nhn sailmdmctron utrnhth chi nBSC
Phnb
ngunlc Conngi Traoi Hnhng Nhm
n
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Phnb ngunlc
Conngi Traoithngtin
Usefullness Nhm
d n
Thiungunlcvk thuttrinkhaichodn. ungu n c c n r n a m c c c
tr mtslnccKPIs
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Phnb ngunlc
Conngi Traoithngtin
Usefullness Nhm
d n
Thayibanlnho ucam c an nv n
Thayithnhvinnhmdn
tiutrahockhngpngchtiutra.
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Phnb ngunlc
Conngi Traoithngtin
Usefullness Nhm
d n
Ccbphncatchcthiutraoithngtinhochiumpmvm cchvl ichcaBSC
Khngniquahocotoccbphnkhccchthcthamgiavohocsdngbnchinlc.
Khngthngtinchotchcvictcccmctiuchinlctrongbnchinlchcthtrctipnmbttin tccc
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Phnb ngunlc
Conngi Traoithngtin
Usefullness Nhm
d n
KhnglinktBSCvihthngnhgiktquthchin
SdngBSCthaychovicnhgiktquthchincng
vic ChsdngBSCkimsotktquthchincngvic
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Phnb ngunlc
Conngi Traoithngtin
Usefullness Nhm
d n
Munhonttbnchinlcchtrongm builmvic Sdngcngmtnhmngithchinkhosttrongnhiuln.
Khngkimtratnhhiulcvtincycadliuthuthpc Khngphntchxuhngcadliuthuthpc Khngtchcccbuixemxtccvnmch thcaccKPIsgpphikhithuthp
d li u Khngctnhuynchuyn:khngchuthayiccthnhphncaBSC(vd:ccKPIs) Hthngtiliulinquannccquytrnhthchindnvccthayictchc
khngtt.
L TRNH XY DNG BSC
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LTRNH XY DNG BSC
1. Thnh lp ban iu hnh BSC v nhm dn. ,
nhn,gi trct li).4. Xy dng schin lc
.6. Xy dng gii php thc hin
8. Khen thng v tha nhn
Tuyn b Tm nhn S mng v Gi tr
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Tuyn bTm nhn, Smng, v Gi tr
ca t chc ca bn
Smng:
Gitr:
PHN TCH SWOT
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PHN TCH SWOT1.IM MNH 2.IM YU
L cc thun li m t chc
ang s hu to iu kin t
c v n , uy rong
tchc, iu ny gii hn khnng tn ti v pht trin
. L cc s kin, hon cnhtrong mi trng to c hi t
.L cc s kin, hon cnhtrong mi trng gim thiu c
chc tng doanh thu hoc gimchi ph hi ca t chc tng doanh thuhoc gim chi ph
Trang 19
Biu mu s dng xy dng mc tiu
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Biu mu sdng xy dng mc tiu
chi n lcVin cnh im mnh im yu Chi Thch thc
Khch hng
Qu trnh ni
Hc hi & Phttrin
Ti chnh
___________
XY DNG CC MC TIU CHIN LC
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thnh cng Vin cnh ti chnhvmt ti
chnh, chng ta
cn thhin th
no trc cccng camnh ?
Mc tiu Thc o Chtiu Gii php
Hmqua
t ctm nhn,
chn ta nn
Vin cnh Khch hngMc tiu Thc o Chtiu Gii php
tha mncc cng &
khch hng,
Vin cnh Qu trnh ni bMc tiu Thc o Chtiu Gii php
Tmnhn
&
Hmna
Vin cnh h c hi & ht trin
thhin thno trc
khch hng
ca mnh ?
qu trnh kinh
doanh no phithc hin tt?
t c tmnhn, chng ta nn
duy tr khnngthay i v cithin thno ?
Mc tiu Thc o Chtiu Gii php
Ngymai
Bn chin l c mu
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Bn chinl cmuTm nhn
Bn chin lc ca cng ty sn xut
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Bn chin lc ca cng ty sn xut
nh
S1- Tng li nhunsn xut
Tic
S2-Tng doanh thu S1- Tng gi trsn phm
S4- Qun lchi ph
S5 y mnhCSR
-hng
- g ana ra thtrng
sn phm & tincy
- m c c ngngh
- c v chng
C5- Gi cnh tranh
Khch
Hthng qun l cht lng Pht trin sn phm Htrkhch hng Chi ph hiu qu
i
b
P1- Chun haqu trnh
P4- Pht trin khnng cng ngh
I5- Pht trin snphm miP2- Ccu CSR
P3- Hthngqun l chtlng/Lean
P6- Gim thi gianquay vng snphm
P7- Gim cc lngph
P8- Sdng hiu qunh cung ng
Qutrnhn
Xy dng tchc hiu qucao, vui vv thn thin
L1- Pht trin vnha chtl n /Lean
L2- Pht trin knng &nng lc kthut
L3- Pht trin inglnh o
L4- Mi trnglm vic thnthin
chi&
ttrin
92
Hp
Smng:
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nh
ncnhtich
Tmnhn:Gi tr:
Vi
hkhch
Vincn
hng
qutrnhni
hi
Vin
cn
b
Vin
cnhhc
&ph
ttrin
Nh t t hi l
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Nhn c n tr n m t n chi n l c
3 6Vincnh
5 30KPIs
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vic.Thng thng th hin di dng (s lng, t l%, gi tr hoc thi gian). Lu trnh nhm ln giaKPI v ch tiu hoc nhm ln ngun d liu tnh
-
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KPI xut Nhn xt
95% cc yu cu khch hng v k thut
c tr li trong vng 2 ngy lm vic
Sai. y l ch tiu, khng phi KPI.
chnh li thnh KPI, cniu chnh li nhsau:
T l % cc yu cu khch hng v k
thut c tr li trong vng 2 ngy lm
T chc thc hin thm d kin khchng qu
Sai.y l phng php thu thp v tnhton cc d liu KPI. trthnh KPI cn
nh gi hng qu mc hi lng cakhch hng
% tng doanh thu so vi nm trc ng.y l KPI
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a ra sng kin c ngha l thc hin iu mi. Nu bn tip tc nhng cng vic nh
Sng kin l mt dn mang li gi trc ngha i vi tchc. Trong phm vi dn c thc nhng dn nhhoc cc cng vic.
Sng kin phi c khung thi gian, thi im bt u v kt thc Mc ch ca dn l lm thno t c cc chtiu cth nhl nn t lthn d
ti chnh, gim thi gian/ch ph giao hng) Ta ci tin ca bn c nhng ng tnh:
Thit k/thit kli
Cu trc/Ti cu trc T chc/T chc li To/Thit lp/Chuyn i/Lm thay i/Bi/Hy b Cp li/Chnh/Trin khai li/Di di Tng ha/Sdng tay chn/Gia cng ngoi D n d t/Xem xt/Ki m tra/i u tra/Thanh tra/nh gi
Nhp khu/Xut khu m nhn/Pht ng/Bt u/Ngng Lm tng/Thm vo/Gim/Nhn rng/Chia nh
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1. Tn sng kin:2. Cc KPIs lin k t: Sng ki n ny lin k t vi KPI _____3. Thm tn KPI:_____________________4. Cc chtiu lin kt: Sng kin ny lin kt vi chtiu xxx. Thm tn
. ______ ___ ___2015
5. Csl lun ca sng kin
6. Mc phc tp ca vic thc thi sng kin( ) n gin, VD: trong phm vi nng lc ct li ca nhm dn( ) va phi, i hi o to thm i vi nhm dn( ) phc tp, VD: i hi nhng knng cp chuyn gia m khnng ca
Nu phc tp, gii thch ti sao:
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7. Cc ho t n chnh/Cc bc8. Thi gian yu cu thc hin dn t hn 3 thn
( ) t4 n 6 thng
( ) t7 n 12 thng( ) _____thng
9. Lch trnh c lng ca dn trong thhincc hng mc chnh:
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11. Yu cu thm vnhn lc. u c u m v rang , n c
( ) Di $ 10.000
( ) t$ 10.001 n $ 25.000 Trn $ 25.000
13. a ra bng chi tit chi ph don14. C nhn chnh chu trch nhim gii trnh vvic thc thi sng kin
Tn:
15. Cc phng/ban/bphn khc c thlin quan:Ngi gi: Ngy:Ngi duyt: Ngy:
Ghi ch: Mu ny chsdng ln u khi sng kin c a ra. Nu sng kin ny
c lp li th khng cn gi l 1 sng kin na, khi n trthnh mt phnca thc hin theo tiu chun. Khng cn duyt khi thc hin li ln 2
-
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Mc tiu chin lc KPI Ngi chutrch nhim
Hin trngnm 2010
Chtiunm 2015
Sng kin
% tng doanh thu
% Gim chi ph snxut% L i nhu n/vn
Gkinh doanh
GSn xut
GTi chnh
5 t
45%
15%
Tng 50%
Gim 10%
Tn 15%
Tip thonline
TQM
BSC
Ti chnh Li nhun
Chi ph thp Doanh thu
% T lgiao hng GSX/GKhch hng
M rngthphn
ng n% gi bn so vi ith cnh tranh
r ng
Gkinh doanh/SX Thp hn 15% Bng gi
n c qu r n
Phn tch chi ph
68% 75% Phn tch u trnh
ao ngng hn
Ga cnhtranh
Bn trong % Hiu qusdng
TBSlng SP mi% sn phm sa cha
Trng phng BT
TP Thit kGsn xut
78%
2 SP/nm
85%
6SP/nm
TPM
QFD
Nng cao
nng sut
Sn phm
mi
% Nhn vin a knng
Gnhn s 20% 70% o to a knng
a knng
o to
Trnh by cc KPIs, Chtiu, Bphn/Ngi thit lp v
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c c s ng n v v n c n c nMc tiu chin lc KPI Ngi chu
trch nhimHin trngnm 2010
Chtiunm 2015
Sng kin
Tng doanh thu % tng doanh
thu
Gim c kinh
doanh
5 t Tng 50% Tip thonline
Trnh by cc KPIs, Chtiu, Bphn/Ngi thit lp v
-
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c c s ng n v v n c n c ngMc tiu chin lc KPI Ngi chu
trch nhimHin trngnm 2010
Chtiunm 2015
Sng kin
Nng cao mc
Hi lng khch hng
% Nng cao
mc hi lngkhch hng
Gim c kinhdoanh
75% hilng
85% hilng
p dng CRM
Trnh by cc KPIs, Chtiu, Bphn/Ngi thit lp v
-
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c c s ng n v v n c n qu r n n rongMc tiu chin lc KPI Ngi chu
trch nhimHin trngnm 2010
Chtiunm 2015
Sng kin
Tng nng sut % sn phm/s
ngy cng
Gim c
Sn xut
65% 80% p dng h
thng ci tinNS
Trnh by cc KPIs, Chtiu, Bphn/Ngi thit lp v
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c c s ng n v v n c n c v p r nMc tiu chin lc KPI Ngi chu
trch nhimHin trngnm 2010
Chtiunm 2015
Sng kin
Nng cao cht lng
ngun nhn lc
% tlcng
nhn ng mya knng
Gim cnhn s
70 % 95% p dngchng trnho to a k
nng
Mt vi hng dn sau cng xy dng
-
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v t c n mt BSC Nu r rng v nht qun tm nhn v chin lc kinh doanh Xc nh cc loi hnh nng lc ph hp nh t lin quan n t m nhn kinh
doanh v chin lc t c kt qu(Vd: Nng lc ti chnh, tc
nghip, i mi, nhn vin) Thit l cc m c tiu htr tm nhn v chin l c kinh doanh. Pht trin thc o v cc chun mc c ngha, thit lp cc ct mc thc
thi ngn hn v cc chtiu di hn. m bo cc thc o c chp nhn rng ri trong ton cng ty Xy dng dtho ngn sch, hth ng theo di, trao i thng tin v tng
thng ph hp. Thu thp v phn tch dliu vnng lc, so snh kt quhin ti vi kt
umon mun. C hnh ng thu hp khong cch ny.
BI TP
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1. Xy dng tm nhn, smng v gi trca
2. Phn tch SWOT.tiu chin lc
. dng cc KPIs v chtiu
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XIN CAM N
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