授課班級 :應外日間部四技三乙任課科目 :旅館管理英語授課老師 :王杰龍Course Introduction:

Required Texts:Highly Recommended 2, by Trish Scott and Alison Pohl.

Course Description:

This course aims to help students improve their understanding of English tourism. Classes will consist of various activities requiring students to listen, practice and present for a variety of topics.

ENGLISH TOURISM

Course Introduction

Feb 23

ENGLISH TOURISM

Unit 1 (pg 4 - 5)•Dealing with incoming calls:-Receiving incoming calls-Taking messages-Dealing with requests

•Structures:-Offers: Can/Could, Would you like to, I’ll-Requests:I’d like to, Can/Could

Activity – Work with a partner and pretend you want to book a room in a hotel. One person is the customer and the other is the employee at the front desk.

Mar 1

ENGLISH TOURISM

Unit 2 (pg 6 – 7)•Customer information:-Giving information to customers-Answering questions about hotel facilities and services

•Structures:-Is there?/Are there?, There’s/There are-Prepositions of location

Activity – Work with a partner and think of a hotel you know. Describe it in detail using at least 60 words or more. Provide the location, general facilities, room facilities and services.

Mar 8

ENGLISH TOURISM

Unit 3 (pg 8 – 9)•Taking reservations:-Taking room reservations-Confirming details of a booking-Changing and cancelling reservations

•Structures:-Prepositions of time

Activity – Work with a partner pretend you are going on a business trip to New York. Practice making a call to a hotel to reserve a room.

Mar 15

ENGLISH TOURISM

Unit 4 (pg 10 – 11)•Dealing with booking enquiries:-Turning down bookings-Giving explanations-Suggesting alternatives

•Structures:-Present simple-Present continuous-Short forms

Activity – Work with a partner and make two calls to reserve a room. Be sure to ask for a double room and a room with a table for seven.

Mar 22

ENGLISH TOURISM

Unit 5 (pg 12 – 13)•Correspondence:-Writing letters and emails to customersResponding to emails and voicemails

•Structures:-Overview of greetings and endings in correspondence: Dear Madam/Yours faithfully, Best regards

Activity – Work with a partner and write a reply email to a customer regarding her enquiry about booking a room, and write a letter enquiring about a business lunch.

Mar 29

ENGLISH TOURISM

Unit 6 (pg 14 – 15)•Welcoming guests:-Making guests feel welcome-Checking guests into their accommodation-Giving essential information

•Structures:-Possessive adjectives: my, your, his, her, its; our, you’re their-Object pronouns: me, you him, her, it; us, you, them

Activity – Work with a partner and practice checking a guest into the hotel. Use the information provide on pg 15.

Apr 5

ENGLISH TOURISM

Mid-term Review Unit 1 – Unit 6•In class review of unit 1 to 6 in preparation for the mid-term exam in the following week.

Apr 12

ENGLISH TOURISM

Mid-term Exam Unit 1 – Unit 6

Apr 19

ENGLISH TOURISM

Unit 7 (pg 16 – 17)•Dealing with check-in problems:-Finding solutions for problems-Dealing with guests’ special needs

•Structures:-Past Simple: have got/haven’t got

Activity – Work with a partner and practice greting guests in a hotel in a polite and warm manner. Use the information provide on pg 17.

Apr 26

ENGLISH TOURISM

Unit 8 (pg 18 – 19)•Explaining how things work in the hotel room:-Helping guests with the room facilities-Small talk

•Structures:-Imperatives for instructions-Adjectives and adverbs

Activity – Work with a partner and practice greeting guests in a hotel in a polite and warm manner. Use the information provide on pg 17.

May 3

ENGLISH TOURISM

Unit 9 (pg 20 – 21)•Serving Drinks:-Service in the bar and restaurant

•Structures:-Question form review

Activity – Work with a partner and take turns to be customer and server. The customer is in a bar and wants to order drinks for three friends. The server must take the order and ask appropriate questions. Use the information provide on pg 17.

May 10

ENGLISH TOURISM

Unit 10 (pg 22 – 23)•Food service:-Taking customers’ orders-Explaining menus and dishes-Talking about cheeses and coffee

•Structures:-Talking about quantity: some, one, much, many, few, a little, more, another, enough

Activities:

-Brainstorm a list of dishes for a three-course meal.-Work with a partner to design a three-course menu.-Practice ordering from a different partner’s menu.

May 17

ENGLISH TOURISM

Unit 11 (pg 24 – 25)•Know your region:-Giving information on visitor attractionsAdvising guests on what to do

•Structures:-Comparisons: -er than, the –est; more/the most; (not) as… as, not so… as

Activities:

-Use the webpage shown on pg 25 and work with a partner to answer questions about the hotel and tourist attractions in the surrounding area.

May 24

ENGLISH TOURISM

Unit 12 (pg 26 – 27)•Explaining travel options:-Talking to guests about travel options-Giving advice about local transport and tickets

•Structures:-Recommending, suggesting and advising: It would be a good idea to…, You can/ could…, Why not…?, How about…?, Your best option is to…, I’d recommend…

Activities:

-Work with a partner and play the role of a guest asking a receptionist about the beach and a city museum. Use the information provided on pg 27.

May 31

ENGLISH TOURISM

Unit 13 (pg 28 – 29)•Giving directions:-Giving directions inside and outside of the hotel

•Structures:-Prepositions of direction: up, down, out of, across from, past, onto, through, along, to, into, round, straight on

Activities:

-Work with a partner and use the map shown on pg 29 to find the lifts, terrace, business center, harbor, school and golf course.

Jun 07

ENGLISH TOURISM

Final Exam Review Units 7 - 13•In class review of unit 7 to 13 in preparation for the final exam in the following week.

Jun 13

ENGLISH TOURISM

Final Exam Unit 7 – Unit 13

Jun 21