Над я Миленкова – ibm България Май 31, 2004

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© 2002 IBM Corporation© 2004 IBM Corporation

IBM On Demand Automation

On Demand управление на ИТ системи:Какво е новото в IBM Tivoli за увеличаване гъвкавостта и качеството на услугите

Надя Миленкова – IBM България

Май 31, 2004

© 2004 IBM Corporation 2

Traditional IT On Demand Automation

Addressing the Challenges

Focus on providing IT services to customers

Adapt infrastructure to business needs

Align and deliver service levels based on business processes

Provide computing and business capacity on demand

Manage resources

Measure transactions

Weak links with users and business processes

Hard to bridge IT internal to business and processes

On Demand: Business Driven IT Services

IT Services

User/CustomerConnections

BusinessApplications

Business Policy

IT ResourcesBusinessProcesses


New and Improved offerings help you in your step by step approach

Patch management IBM Tivoli Configuration

Manager

Managing complexity

Intelligent Orchestration

IGS Autonomic Computing

Readiness Engagement

Improving IT Operations Improving Business FlexibilityGoals:

1 2 3 4 5

Levels of Automation

BasicBasic Managed Predictive Adaptive Autonomic

Manage Resources Manage IT Processes Manage Business Integration

Manage IT Automation

Provisioning IBM Tivoli Provisioning

Manager IBM TotalStorage Productivity

Center with Advanced Provisioning

Identity Management

Infrastructure Simplification IBM eServer i5 IBM eServer zSeries IBM eServer BladeCenter and

IBM Director Multiplatform

Virtualization Engine

Test Floor Automation TMTP& Robot

Compliance

IBM Content Management for Message Monitoring & Retention

IBM Tivoli Security Compliance Manager

Industry offerings



Based on IT Process Models (ITIL, CMM, etc.)

On Demand Automation Addresses Your Needs

Inventory Monitoring Remote Management Access Management Directory Integration Backup / Restore Virtualization

Intelligent Orchestration

Web Infrastructure Orchestration

Improving IT Operations Improving Business Flexibility

Improve Service Levels (QoS)

Increase Business Flexibility toSupport Change & InnovationReduce Cost and

Increase Productivity

Sense

Provisioning Distribution Identity Management Information

Integration Business Integration

Correlate Govern

Based on IT Process Models (ITIL, CMM, etc.)


Event Management System Automation Workload Scheduling Capacity Planning Provisioning Business Service

Management

Change


- Source: The Business Value of On Demand Management, IDC, Feb. 2004 in collaboration with Alinean’s estimated ROI and value analysis research with 27,000 WW customers

Ensure Health and appropriate functioning of IT

Protect information assets, confidentiality and data integrity

Ensure most productive utilization of IT

Make available right resources to right processes and people

Availability OptimizationSecurity Provisioning

Resource Virtualization

Single, consolidated, logical view of and easy access to all available resources in a network

27-32% savings triage time 25-35% higher first call close

35-40% reduced admin time 35-40% reduced access time

20-25% greater utilization 40-50% fewer batch restarts

15-35% less capital outlay 25-30% reduced spec req’ts

10-25% saving in physical consolidation Increased storage utilization up to 3X

On Demand Automation Delivers Measurable Value

Sense, triggers, respond according to business goals

Infrastructure Orchestration

Increase resource utilization avg. from 20% - 50%

30-40% reduced admin time

Manage using business priority, manage service levels

Business Service Management

15-30% savings on time for root cause determination, downtime

40-50% savings in SLA reporting


Star Technology is totally committed to a total on demand strategy. Automation and virtualization in the data center are the enablers, and IBM Tivoli Intelligent ThinkDynamic Orchestrator is the tool we need to get us there.

— Mark Lamb, Technical Director, Managed Services, Star Technology Group

“

”

On Demand Automation: Delivery Continues

2003Levels of

Automation

On demand Automation Blueprint

ThinkDynamic Acquisition

Project Symphony

2004

Security Alliance – IBM/Cisco

OPAL

Candle Acquisition

IBM Virtualization Engine

14 New On Demand Automation Offerings


CommonCMDB

CommonCMDB

Open Standards

Web Services Resource Framework

Common Infrastructure Model

ITIL Best Practices

Virtual CMDB contains relevant details of all configuration items and the relationship between them – ITIL required database

Configuration Management Database (CMDB)

To

mo

rro

wT

od

ay

2004IBM Tivoli Provisioning Manager (Jun)

IBM Tivoli Intelligent Orchestrator (Jun)

IBM Virtualization Engine (Sep)

IBM TotalStorage Productivity Center (Dec)

Universal Management Infrastructure (Dec)

1H2005IBM Tivoli Business Systems Manager

IBM Tivoli Configuration Manager

IBM Tivoli Monitoring for Transaction Performance

IBM WebSphere Business Integration

IBM Rational Robot

NewNew


Automate Complex Tasks Done Manually TodayIBM Tivoli Provisioning Manager

Tivoli Provisioning Manager takes server from bare metal to deployment in < 2 hours

• Installs OS, • SW Stack, • Adds to Server Pool

• Installs OS, • SW Stack, • Adds to Server Pool

Heterogeneous Server Provisioning Deploy & reclaim network topologies

New workflows:

– HP/UX, IBM eServer iSeries, WebSphere, DB2, MS ADS, MS SQL and Exchange, Siebel, SAP

Introducing Storage Provisioning IBM TotalStorage Productivity Center

– Advanced Provisioning:

– Storage Area Network Manager

– MDM

WebSphere Server Pool

“One Button Provisioning”

Deploys and configures servers, storage, networks, applications and resources, automating best practice IT processes

Enhanced

Change

Powered by TPM


The On Demand Automation Strategy Powered by Tivoli Provisioning Manager

Packaged Solutions

Integrated Offerings

Integrated OfferingsLicensed Products

IBM Server Allocation for WebSphereApplication Server

IBM Web InfrastructureOrchestration

SystemsTechnologies

Operating Systems

System Services

IBMVirtualization

Engine™

WebSphere Provisioning WebSphere Provisioning

IBM eServer BladeCenterTMIBM eServer BladeCenterTM

Infrastructure OrchestrationInfrastructure Orchestration

IBM Tivoli Intelligent ThinkDynamic Orchestrator

IBM Tivoli Intelligent ThinkDynamic Orchestrator

Systems ProvisioningSystems Provisioning

Provisioning for BladesProvisioning for Blades

Tivoli Provisioning Manager

Powered by TPM

Powered by TPM

Powered by TPM

Powered by TPM


Automate Deployment/Installation of Software and Patches IBM Tivoli Configuration Manager

Environment# of Patches Hrs/Patch Cost/Hr

Total per Server

Linux 17 1 $ 51 $ 867

Windows 30 1.75 $ 44 $ 2,310

Patch Management Field Guide Simple patch deployment and installation Enforce patch integrity

Configuration Management Extended Pervasive Device Support Resource Models Automate Consistent

Implementation of Standard Configurations

Define Model Configurations Publish Models to Appropriate Resources Enforce Model to All Resources

Source: Robert Francis Group, "Total Cost of Ownership for Enterprise Application Workloads" February 2004 Source: Robert Francis Group, "Total Cost of Ownership for Enterprise Application Workloads" February 2004

Helps automate patch management and reduce operational costs delivering a more reliable IT infrastructure

Enhanced

Enhanced

It only takes one worm or runaway virus to kill the network!

Change


Automate Key Identity Management Tasks for SecurityCISCO and Tivoli Identity Management Integration

Integrated suite of security products for managing users, access, and systems by automating manual tasks, protecting unauthorized access, and allocating resources based on business policies

Integrated suite of security products for managing users, access, and systems by automating manual tasks, protecting unauthorized access, and allocating resources based on business policies

Manage security policies at the point of entry into the network with Tivoli Identity Manager integrated with Cisco

Secure identities and lower support costs with Identity Management

Simplify portal sign-on while protecting content

Automate password reset/sync

Business Value 35-40% reduced admin time

35-40% reduced access time

1 admin to 5,000 users versus 1 to 500

User self-service reduces help desk costs up to 40%

Change


Platform for virtualization to manage and allocate system resources

Manage and allocate pools of storage resources in an optimized way

Seamless infrastructure changes improves application availability

Data Pooling and Heterogeneous Management

Resource provisioning responds to capacity needs

SystemsTechnologies

Operating Systems

System Services

IBMVirtualization

Engine™

Integrated and lab tested systems technologies and systems services with servers and storage that simplifies the infrastructure and reduces management complexity.

NewNew

Automate and Virtualize Systems and Storage Processes IBM Virtualization Engine

Resource provisioning respond to workload demand

Manage memory, CPUs, adapters, partitions and OSs dynamically within a system

Workload distribution speed access, increase utilization

Workload Management across enterprise

Sense

Powered by TPM


Deploy and Configure Test Environment

Test and Problem Determination

Deploy Test Code to Environment

Transaction decomposition Root-cause isolation Rational Robot & Tivoli Monitoring

for Transaction Performance

Automated deployment and configuration of test environment

– Workflows in Automation Catalog

Rational Test Manager and Tivoli Provisioning Manager

Automated Problem Determination Automated Test Environment Deployment

Streamlining Lifecycle Management from Development to Test and DeploymentTest Environment Automation

Enables automation of application transaction analysis during test and the deployment of a full certification test environment in alignment with your production environment configuration

Change/Sense


Automate Policies and Address Regulations

IBM Content Management for Message Monitoring and Retention

Internal security policy compliance by identifying vulnerabilities and violations

Address regulations such as SEC rule 17a-4 and NASD rule 3010 & 3110

Compliance

Governance IBM Tivoli Security Compliance Manager

License Measures real-time license usage across heterogeneous systems, minimizing costs and maximizing software licenses rights

IBM Tivoli License Manager

Change/Govern

Arm clients with IT capabilities to address an increasing number of government and industry regulations.

NewNew


Automate Management of Your Software Licenses to Enable Compliance IBM Tivoli License Manager

License management for Windows, Unix, and Linux systems

Linkage between usage, licensing and contracts

Near real-time and historical reporting Alerting when contractual conditions

are exceeded Multiple metric types to accommodate

vendor licensing schemes

License management for Windows, Unix, and Linux systems

Linkage between usage, licensing and contracts

Near real-time and historical reporting Alerting when contractual conditions

are exceeded Multiple metric types to accommodate

vendor licensing schemes

Pass Audits with flying colors!

Single database with license inventory and usage data

Manages licenses in terms of the contracts you have with vendors

Management reports

Manage your software costs Determine unused licenses and redistribute them Hard data to negotiate with vendors Alerts when usage exceeds license amounts

Information is empowering—Pay for what you need

Information is empowering—Pay for what you need

Tivoli License Manager measures real-time license usage across heterogeneous systems enabling you to minimize your costs, maximize your software licenses and monitor your license rights

Enhanced

Enhanced

IBM Tivoli License Manager


Demonstrate Business SLAs Metrics with AutomationAvailable for download today from the Tivoli support website

Reports to show executive level summaries and aggregate SLA information

New reports available SLAs Summary Business Activities SLAs by Customer SLAs by Realm SLA Status Dashboard

NewNew


• Enables the tracking and reporting of usage for infrastructure planning and accounting

• Maintaining high performance and availability of SAP servers during periods of peak workload in support of service level agreements

Automate Provisioning of SAP Application Servers IBM Dynamic Infrastructure for mySAP Business Suite

IBM eServer IBM Virtualization Engine

- Powered by Tivoli Provisioning Manager

IBM DB2, SAP DB Server IGS and ITS Service Offerings

Solution Elements

Automate provisioning of SAP Application servers dynamically based on service level agreements (SLAs) and business policies

Supports customers using SAP as an in-house application or customers who are providing SAP systems as a service offering to their customers

Change

NewNew


An Ecosystem of Automation Enabled Applications

300 workflows for faster installs and automated on demand expertise

Updates IT infrastructure in hours not weeks

New workflows in the IBM on demand Automation Catalog

The OPAL program is strategically aligned with E.piphany's efforts to deliver marketing, sales and service solutions that optimize every customer interaction and are fully enabled for on demand.

“

” ― Jonathan AlexanderVice President, Product

Marketing and ManagementE.piphany, Inc.

OPAL Reduces Time To Market And Increases ROI

NewNew


Customers Recognize IBM as the Company that Knows Their Business and Industry

Retail & Distribution – 8 of 10 Top retailers

96 of top 100 Financial Institutions use IBM Automation

Travel & Transportation

Automotive

IBM Software is used in more than 90% of US federal agencies

All Top 10 US Telco companies

Energy & Utilities – IBM Automation in 7 of 10 petroleum companies

9 of 10 healthcarecompanies

Telco

Computer Services

Entertainment Education


IBM Innovation Fuels Value of On Demand Automation

Innovation is about the application of invention – the fusion of new developments and new approaches to solve problems.

—Sam Palmisano, Council on Competitiveness, October 2003““ ””

Patented Technology

Tivoli Monitoring for Transaction Performance

Just in Time Instrumentation

Saved 30% through transaction decomposition

Customer collaboration with Research

On Demand Innovation Services (ODIS)

Automated transfers of 300 years of records of which 400,000 where handwritten

Industry Standard

Contributions

Access to Innovation

Technology & Offerings

Autonomic Computing

Customer Experience

Autonomic is the innovative technology that enables Automation

15% in savings based on efficiency within two years


Choice and Flexibility in Deploying On Demand Automation Solutions

Range of Business Partner and IBM Global Services to help you maximize your Automation initiatives

A global ecosystem of partners providing on demand Automation Services including:

Application development and systems integration

Business continuity

IT infrastructure management

Optimizing supply chains and operations

Business compliance consulting

Business Partner Services IBM Services

IBM Tivoli Quick Start Services

Automation Assessment Workshops

IGS Services for:

– Orchestration & Provisioning

– Optimization & Consolidation

– Resiliency and Security

– Application Management

– Flexible Support Option

– Virtual Server and Storage Services


On Demand Automation Helps Solve Industry Challenges IBM Middleware Industry Solutions for Retail and Insurance

Automated workflows optimize claims process. Tivoli Intelligent Orchestrator

Automate underwriting processes.WebSphere Business Integration

Secure, custom view based on user role. Tivoli Access Manager and Tivoli Identity Manager

Monitor and adjust system with dynamicbusiness priorities.Tivoli Business Services Manager

Automated best practices that manage/balance store resources. Tivoli Monitoring

Real-time data between stores and head office. WebSphere Business Integration

Detect and prevent bottlenecks. Tivoli Enterprise Console

Securely enable retailer employees.Tivoli Identity and Access Managers

Enable store employees, optimize inventory management and deploy game-changing applications

IBM Middleware Solution forRetail Store Operations

IBM Middleware Solution forInsurance Claims Management

Orchestrate claims cycle for improved cycle time, fraud detection and loss ratios, and a secure view

Reduce Costs While Providing Business Flexibility New in 2004New in 2004


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Над я Миленкова – ibm България Май 31, 2004

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