alternative desktop solutions emerging secure managed client (smc) richard cheston, executive...

Alternative Desktop Solutions

Emerging Secure Managed Client (SMC)

Richard Cheston,Executive Director & Distinguished Engineer

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Alternative Desktop – Why Now?

• Environmental factors increasing pressure for new solutions– Audit/Control requirements such as Sarbanes Oxley, etc.– New legislation; i.e., eDiscovery– Desire for ‘Green’ solutions– Security and Identity theft grow– Disasters

• Technology Improvements bringing forth new solutions today– Server blades & virtualization (VMWare: ESX, GSX, VDI)– Software virtualization (MS Softricity, Altiris SVS, LANDesk Thinstall)– Network bandwidth – Video Compression

• Emerging Technologies will improve over current offerings– Redirect native windows requests to virtual devices [Hypervisor]– Effective boot over network [iSCSI]– Intel Vpro technologies

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Alternative Desktop – Current Market Offerings

PC like device with local

processor power

Server/DT Blade

Display device running VMWare VDI

Thin Client Server/DT Blades Virtualization

Blade Server Farm

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Display device w/ remote processing

VMWare ESX, Citrix ICA, MS RDP

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Secure Managed Client (SMC)

Software Stack– Management console– Connection Manager– SAN Provisioning

SMC Client• M57P available today• Initially desktop w/o HDD• Future - optimized design• Total solution is “green”

Lenovo Storage Array (LSA)• Built on iSCSI SAN• Tuned for SMC• Available in Rack• Workgroup LSA planned for 1H09• Evaluating future LSA Appliance

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SMC - ‘The Safest’ Alternative Desktop Solution To Pilot

• Re-provision– ‘Switch back’ to a ‘traditional PC’ without any need for replacing hardware if

the SMC solution does not meet expectations

– Example:• 1,000 ThinkCentre M5x systems used for pilot• However, all M5X systems are configured as SMC devices

– If pilot is successful, all ThinkCentre M5x stay SMC devices

– If pilot does not meet customer’s expectations, the ‘SMC’ ThinkCentre can be configured back to be a traditional PC

– No need to replace any hardware or leave “parts on the floor”

• ISCSI SAN can be re-used as backup storage for desktops or elsewhere

• SMC mitigates the migration exposure from moving to an “alternative desktop” solution

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SMC Summary of Potential Hard Cost SavingsChart of Account MINIMUM

SMC SavingsFrequency MINIMUM

3 year savings*Comment

IMAC – Install > $150 Per Install > $150 User just “logs on”

IMAC – Move > $100 Per Move > $100 Supports free seating

Break Fix > $80 Per Year > $240 No need for desk side support

Retirement /Disposal > $15 Per Retirement > $15 Stateless device – no HDD to scrub or crush

Change Management > $25 Per Year > $75 OS upgrades & migrations simplified

Facility – Power > $25 Per Year > $75 Solution power savings

Data Management > $30 Per Year > $90 Recovery without need for help desk or desk side support visit

Monitoring / Event > $15 Per Year > $45 Less labor used for problem determination

CAPEX – Hardware > $80 Per User > $80 Increases depreciation cycle

CAPEX – Software > $150 Per User > $150 Includes license monitoring – optimizes usage

CAPEX – Facility - $5 Per User - $5 Centralizes storage in one or few areas

Security > $25 Per year > $75 Less helpdesk calls.

Asset Administration > $15 Per Year > $45 100% inventory control

Ability To Execute $$$ in Savings! At execution $$$ in Savings! Physical implementation forces best practices

Service Desk >$15 Per Year > $45 Less helpdesk calls, shorten resolutions via image roll-backs, etc.

Training >$75 Per Install > $75 High consistency reduces complexity

Peer to Peer Support Soft Cost Per year Soft Cost Minimize time needed for Peer to Peer support

SMC has the potential to save up to $1,100 - $3,600 over 3 years compared to a well managed PC environment

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Alternative Desktop Functional Comparisons vs Tradition PC

Function Traditional PC SMC Thin Client

Server Virtualization

Video/Audio performance same as traditional PC Yes Yes No No

Peripherals compatibility with traditional PC Yes Yes No No

Personal settings same as traditional PC Yes Yes No No

Printer Compatibility and speed same as traditional PC Yes Yes No No

Application compatibility Yes Yes No No

Same OS image as traditional PC Yes Yes No* No

Same hardware compatibility testing Yes Yes No No

Identical DRIVER mapping Yes Yes No No

Identical FOLDER mapping Yes Yes No No

Identical OFFICE templates Yes Yes Yes No

Identical SCREEN refresh rates and drivers Yes Yes No No

Identical MOUSE tracking and drivers Yes Yes No No

Identical USB support Yes Yes No No

Support Free seating Yes Yes No No

Support Alternative Boot Yes Yes No No

Requires additional hardware/OS testing No No Yes Yes

Requires additional cooling and power in data center No No No Yes

Requires duplicate Help Desk training No No Yes Yes

Requires management of virtualization No No No Yes

Requires IT skills in SAN management No Yes Yes/No Yes/No

Option for remote mobile users Yes No No No

* Depends upon OS. Most thin clients are not standard MS OS

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Physical Hardware External Devices

Hypervisor (Xen)

User Operating System(UOS) (Vista)

Secure Managed Client – Diskless Client Architecture

LANDeskCore

Virtual HDDFiltered, Virtual NIC

Intranet/Internet

User 0 … User NUOS image (R/W)

User OSUser Data

**

User N

User x

User 0**

BootImage

iSCSI SAN

LanDeskServer

Boot ManageriSCSI controller

(Linux)

iSCSI Boot FW

Boot image (Read only)

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Benefits Hierarchy Of Consolidated Computing

Building on the Benefits of Server Based Computing

Added Value of Secure Managed Client

Lower TCO

Centralized Maintenance

Enhanced Security

Flexibility

Lowest Power and Cooling

Safest Investment

High Video Performance

No Additional IT Staff Needed

Fidelity With True Windows PC

• Highest user satisfaction – it’s a PC!

• Any app or option that works on a PC, works on SMC

• SAN based, not Server based•No distance limitations•No graphics differences to PC•Supports suspend modes•Same corporate image•No application changes

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Alternative Desktop ROI Comparison

Current Cost Structure per seat

HW Cost

Base lined via Traditional PC

SW Cost

Base lined via

Traditional Console

3 yr TCO Cost

Facilities Cost

ROI

Thin Client 52% 82% $ 1200 $ 1,700 104 %

Desktop Virtualization 195% 336% $ 1800 $ 6,500 - 19 %

SMC 95%100%

(+SA)$ 2100 $ 580 288 %

Desktop Blade 172% to 213% 110% $ 2100 $ 8,700 - 23 %

Traditional Desktop Baseline Baseline $ 7200 Minimal -

Note: ROI is a customer implementation analysis relative to a DT baseline

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SMC - Proposed Time Line Leading Up to Launch

CY 1Q08 CY 2Q08 CY 3Q08 CY 4Q08 CY 1stH09

Jan-Mar Apr-June July-Sept Oct-Dec Jan-June

• Early Demos

• Pilot 1 Units

•Support for: - ThinkCentre M57P

• Pilot 2 Units

•Keynote presentation Oct 13th Gartner IT Symposium

• GA NA

•SMC Device - Built on TC

• GA ROW May

•Feb Support for: - ThinkCentre all M58Ps

Beta Customers:• Nortel

• Nationwide

• RBC

•Coca Cola Company

Agreed Customer:• Nortel Pilot Customers:

•Xpedia.com

•Penn State

•Bryant University

•Plus 20 more

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Win

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Business Functions

Full

Limited

Repetitive Adaptive

Task & DataEntry Worker

KnowledgeWorker

Power user &Technical Worker

Desktop Segmentation and Positioning

VDI

Secure Managed Client

# of users

Thin Clients

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Backup

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SMC - Complex Problem, Simple Solution‘It’s just a PC with remote storage’

• Multiple solutions that solve the same problems

• Today's virtualized solutions are complex and require the customer to integrate with multiple vendors

• SMC is built on industry standard solutions

• SMC is storage based

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SMC vs Streaming• While Streaming is the closest technology solution to SMC, there are significant

functional and costs differences

• Overall cost of SMC solution is significantly lower than Streaming

Streaming SMC Comments

Back-end Server up to 100 users per

iSCSI up to 150 users per

Servers harder to deploy w/ higher TCO

Additional back-end Typically requires VMWare & NAS

$100 additional cost per user plus DataCenter

Streaming software; i.e., Ardence

Ardence software @ $250/user

Does not require special software

SMC identical to PC. SMC can run Ardence if desired.

Network boot PxE iSCSI PxE requires PxE servers or opening ports.

Functionality compared to standard PC

Doesn’t support any power management

Same as a standard PC Streaming doesn’t allow suspend, hibernate

Patch management & imaging

Requires unique packaging and testing

Same as a standard PC Requires unique image

Software isolation; i.e., Softricity, SVS, Thinstall

Must streams both OS & applications

Stream either on none

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Disaster Recovery and High Availability Options for SMC

Three Levels of Enhanced Protection

1. Advanced Snapshots:– Protect data from logical errors (accidental deletions or virus attack)– 1024 Snapshots for multi-user, multi-restore points– Zero degradation when creating additional snapshots– Multi-level scheduling of snapshots– Rollback terabytes of data in a second

2. Asynchronous Replication:– Copy data to remote disaster recovery site for restoration/recovery process– Snapshot Assisted Replication greatly reduces the amount of bandwidth needed– Flexible replication configurations: one-to-many locations, disk array or tape backup

3. High Availability and Failover:– Active/Passive and Active/Active mirroring between two SANs– Automatic Fail-over/Fail-back– Configurable Load Balancing and Failover settings– Zero downtime, even in the unlikely event of complete SAN failure

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SMC Software Solution Overview

o Business Functionality• Weekly web reports• Aggregated corporate summary• Average end-user

Response time during the day

Response time for desktop and web based applications

Bandwidth usage during standard operation

• Average Windows and web based application usage and availability

• Average power consumption • Average printer utilization (local

and network printers)

o IT Functionality• Hardware Inventory • Software Inventory • Software Distribution & Patching• Remote Control • Image Management • User Management (connection

broker)• Report Generator• Executive Dashboard• Intel vPro Management• Software License monitoring • Alert Management • Storage Array Configuration • Storage Array Management

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Secure Managed Client Servicesprovided by Lenovo Professional Services

• Proof Of Concept (POC) $8,250 + T/L– Lenovo provided evaluation hardware – five system kit provided– Two day on-site, setup and deep demonstration– Two weeks customer preformed testing– One day on-site, post project results analysis

• Prototype & Pilot projects $49,500 + T/L– Designed as a follow-on to POC– Customer provided hardware – up to 50 systems– Single use case proven in customer environment– Solution customization and architectural design– Integration into customer’s system management solution– Seamless hand-off to large scale implementation team

• Part numbers:– Billable services part number: 43R1522 $165 / hour– Travel expenses part number: 43R8859 billed at actual expense incurred

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Alternative Desktop Potential TCO Comparison

• All managed delivery models reduce TCO versus a typical desktop PC

• TCO of server-side models impacted by higher infrastructure costs (servers, network, storage, facilities)

• Power is a minor TCO element (3-5%)

Source: Principled Technologies, Oct 2007. Based on 1,000 clients

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Interact ES for ThinkVantage Technologies – Lenovo and Serden www.serden.com/lenovo

Resource Audit on Lenovo SMC Devices

High CPU

Resulting in

alternative desktop solutions emerging secure managed client (smc) richard cheston, executive...

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