developing business dtudents' skills part 1
Post on 17-Jun-2015
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Developing students’ skills
Submitted by: Ikram Ait dra Nadia Bat Brahim Mezgar Elmostafa
Omarakly
Content:
introduction Tips for success Talking to clients Snail mail and formal texts Tellephoning Dealing with visitors Talking to colleagues Reporting to managers Presentations and Q&A sessions suggested activities
Tips for success
Students’ ability to achieve a task: a task should be very specific so that it can be mesurable in terms of performance.
Decontextualised practice when it is necessary: : sometimes you have to decontexualise the language practice because of certain practical reasons(lack of materials) but then you have to tell students how it relates to the performance areas and more practical situations.
Using authentic materials: put students in real like sitaution for language practice.
Ongoing assessement: ongoing assessement is important in the same way as summative assessement especially because of the ongoing of reporting to your manager.
Talking to clients
Students should be able to:
Introduce themslves and their Companies.
Put their clients at ease through very smoth conversations, avoiding embarassement…
Keep the conversation going.
Snail mail and formal texts:
Students are required to :
Achieve a certain level of formality.
Be introduced to conventions and layout for letters: 1-Block layout( no intended paragraphs) and open punctuation
( no commas in addresses). 2-Initials must be included with the surname: instead of using
Mr j 3-Know how letters begin and end: for eg. Using a name in the
salutation and with expressions like yours sincerly/ yours truly in USA.
For people and companies whose name we don’t know, letters beging with expressions like Sir/ Madam/ gentlemen in USA and end with expressions like yours faithfully…
Telephoning
Teachers should help students to :
overcome their fear and be more confident.
understand how telephones are typically used in Britich or American corporations.
Improve their pronunciation(stress, intonation, pauses…) and audible non-verbal languag
( understanding the meaning of silence, pauses…).
Be familiar with how the telephone is usually answered in the companies (good morning/ afternoon ! name of the company) and how the conversation is ended. (thanks for calling, goodbye, ok bye…).
Telephoning
Dealing with visitors
Students should :
Imagine real like situations for language practice. practice common beginings: how to begin a
conversation, ask appropriate questions and responses…
Improve both their verbal (linguistic skills) and non-verbal language (eye contact, body space…) through role play activities.
Talking to colleagues
Practice should be devoted to: Identifying the cultutral differences at
the level of converstaion, turn taking, and topic management.
Making students aware of the importance of body language.
Consider what specific language can be used depending on specific relaxed situations.
Reporting to foreign managers students should :
Understand that the way they report to the foreign managers is culturally defined : understand your relationship with
foreign colleagues and boss and the way you should report to them.
Be aware of the importance of the language practice in terms of both career developement and day-to-day survival.
Presentations and Q&A sessions Students should be aware that:
presentaions can take many forms: they can be presented in one’’s own company, at a client’s, at home or abropad, for one person or many people.
Q&A sessions is an integral part of the presentations.
what makes a good presentation: help students understand what makes a presentation good (effective planning, effective use of different visual aids, body lge, non vebal lge…
Suggested practical activities
Activity1: sales and clients
Ikram AIT DRA
Activity2: Question Quandry
Students select and practice questions typically used by people when they first meet.
o Language: selected by the teachero Level: elementary and aboveo Time: 15-20
Nadia BAT
Mini lesson by: Brahim
Mezgar
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