online reputation management

ONLINE REPUTATION MANAGEMENT

§  Review management program No more time wasted by searching reviews, Reputami condense them all

§  Semantic topic analytics

It gives the more common topics about your hotel

§  Rich guests profiles It helps you see who is behind a comment

§  Customer search

It helps you know who are the most influent reviewers

§  Instant notifications In order to never miss anything

§  Widgets and social media

It helps increase the direct booking

SERVICES THEY PROVIDE

DATA AVAILABLE FOR THE HOTEL

§  Graphics  

§  Numbers  

§  Profiles  

§  Ques4onnaires    

WHAT TYPE OF RATING THEY USE

Numeric  ra4ng  

They help the hotel maximise guest engagement by improving their rankings, understanding their guests better and saving time with day to

day feedback management.

HOW DO THEY HELP THE HOTEL TO MAXIMISE

GUEST ENGAGEMENT

WHAT TYPE OF SUPPORT THEY USE

§  E-­‐mails  

§  Graphics  

§  No4fica4ons  

§  Profiles  

§  Ques4onnaires  

§  Social  media      

§  Reviews  

SERVICES THEY PROVIDE

§  Hotel reputation management Improve guest satisfaction and watch your revenue grow

§  Guest survey solution

Leverage guest survey, feedback to deliver and a better experience

§  Revenue optimizer Identify opportunities to increase ADR and REVPAR

§  Destination analytic

Develop effective travel and tourism strategies for your destination

§  Hotel investment analytics Powerful intelligence and smarter decisions

§  Reputation management for restaurants

Increase reservations and walk-ins

DATA AVAILABLE FOR THE HOTEL

§  Graphics  

§  Numbers    §  Ques4onnaires    

Numeric  ra4ngs  

WHAT TYPE OF RATING THEY USE

HOW DO THEY HELP THE HOTEL TO MAXIMISE

GUEST ENGAGEMENT

They help the hotel maximise guest engagement by leveraging online reputation and guest satisfaction survey analytics in order to enhance

guest experience and increase revenue.

§  Webinars    

§  Guides  

§  Industry  reports  

§  Case  studies    

WHAT TYPE OF SUPPORT THEY USE

WHICH ONE DO I CHOOSE?

I think ReviewPro is more precise and complete than Reputami. Its own reputation is greater and having so much feedbacks by

professionals is reassuring.

§  For  customers  User  friendly  and  complete    

 §  For  hotel  opera/ons  

Facilitates  the  decision  making  process  and  gives  access  to  new  data      

§  For  staff    Helps  them  understand  beHer  the  clients  and  re-­‐adjust  themselves  

accoring  to  the  feedback    

§  For  marke/ng  Helps  target  the  customers  and  gain  4me    

ADVANTAGES