online reputation management
TRANSCRIPT
ONLINE REPUTATION MANAGEMENT
§ Review management program No more time wasted by searching reviews, Reputami condense them all
§ Semantic topic analytics
It gives the more common topics about your hotel
§ Rich guests profiles It helps you see who is behind a comment
§ Customer search
It helps you know who are the most influent reviewers
§ Instant notifications In order to never miss anything
§ Widgets and social media
It helps increase the direct booking
SERVICES THEY PROVIDE
DATA AVAILABLE FOR THE HOTEL
§ Graphics
§ Numbers
§ Profiles
§ Ques4onnaires
WHAT TYPE OF RATING THEY USE
Numeric ra4ng
They help the hotel maximise guest engagement by improving their rankings, understanding their guests better and saving time with day to
day feedback management.
HOW DO THEY HELP THE HOTEL TO MAXIMISE
GUEST ENGAGEMENT
WHAT TYPE OF SUPPORT THEY USE
§ E-‐mails
§ Graphics
§ No4fica4ons
§ Profiles
§ Ques4onnaires
§ Social media
§ Reviews
SERVICES THEY PROVIDE
§ Hotel reputation management Improve guest satisfaction and watch your revenue grow
§ Guest survey solution
Leverage guest survey, feedback to deliver and a better experience
§ Revenue optimizer Identify opportunities to increase ADR and REVPAR
§ Destination analytic
Develop effective travel and tourism strategies for your destination
§ Hotel investment analytics Powerful intelligence and smarter decisions
§ Reputation management for restaurants
Increase reservations and walk-ins
DATA AVAILABLE FOR THE HOTEL
§ Graphics
§ Numbers § Ques4onnaires
Numeric ra4ngs
WHAT TYPE OF RATING THEY USE
HOW DO THEY HELP THE HOTEL TO MAXIMISE
GUEST ENGAGEMENT
They help the hotel maximise guest engagement by leveraging online reputation and guest satisfaction survey analytics in order to enhance
guest experience and increase revenue.
§ Webinars
§ Guides
§ Industry reports
§ Case studies
WHAT TYPE OF SUPPORT THEY USE
WHICH ONE DO I CHOOSE?
I think ReviewPro is more precise and complete than Reputami. Its own reputation is greater and having so much feedbacks by
professionals is reassuring.
§ For customers User friendly and complete
§ For hotel opera/ons
Facilitates the decision making process and gives access to new data
§ For staff Helps them understand beHer the clients and re-‐adjust themselves
accoring to the feedback
§ For marke/ng Helps target the customers and gain 4me
ADVANTAGES