Keith McClanahanKeith McClanahan

Facility Issues Facility Issues

(928) 213-9767(928) 213-9767

keithmcc@facilityissues.comkeithmcc@facilityissues.com

Using Benchmarking Using Benchmarking Results to Benefit Your Results to Benefit Your Organization Organization

A Panel Discussion…A Panel Discussion…

2012 IAMFA2012 IAMFA

SpaceUtilitiesSustainabilityMaintenanceJanitorialGrounds SecurityCustomer Service SurveyBest Practices

What We Benchmark Annually…What We Benchmark Annually…

Fire SuppressionFood ServicesEmergency preparedness planLife cycle planStaff meetings Mission and vision

Special Surveys…Special Surveys…

IAMFA – Steering CommitteeIAMFA – Steering CommitteeJoe Brennan, San Francisco Museum of Modern ArtPatrick Dixon, British LibraryCharon Johnson, Library of CongressPatrick Jones, Art Institute of ChicagoKendra Gastright, Smithsonian InstitutionOren Gray, J. Paul Getty TrustGuy Larocque, Canadian Museum of CivilizationKeith McClanahan & Stacey Wittig, Facility IssuesRandy Murphy, LA County Museum of ArtJack Plumb, National Library of ScotlandRich Reinert, Philadelphia Museum of ArtDavid Sanders, Natural History MuseumTony Young, Carnegie Museums

IAMFA – Benchmarking SurveyIAMFA – Benchmarking Survey

IAMFA BenchmarksIAMFA Benchmarks

Best PracticesBest Practices

Benchmarking is more than just data collection.

The real value is in understanding how other organizations are doing similar jobs for less cost, or better customer service, or both.

Identifies under / over performance Basis for goal setting Creates an acceptance for change Identifies improved work processes Improved understanding of organization More effective negotiations with contractors Validates need for additional funding Auditors focus on other departments

Benchmarking Benefits For Your Benchmarking Benefits For Your Organization…Organization…

IAMFA Benchmarking IAMFA Benchmarking Process:Process:

8. Repeat

1. Develop Benchmarks & Reach Consensus2. Enroll

3. Gather Data

5. Focus on Those That Appear Better

4. Publish Comparisons

6. Implement Ideas

7. Track

Kendra Gastright, SmithsonianGuy Laocque, Canadian Museum of Civilization and Canadian War Museum

Jack Plumb, National Library of Scotland

Our Panelists…Our Panelists…