ch3 mult choice tb03
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Chapter 3: Ethical Behaviour and Social
Responsibility 1
Chapter 3:
ETHICAL BEHAVIOUR AND SOCIAL
RESPONSIBILITY
Multiple Choice Questios
CHAPTER INTRODUCITON
117. __________ was the root cause of bankruptcies and business failures such as Enron, Arthur
Andersen, WorldCom and Bre-.
A. A failure of ethics.
B. Autocratic leadership.
C. !oor customer ser"ice.
#. B and C.E. A, B, and C.
11$. !erformance %oals must alwa&s be achie"ed throu%h __________.
'. An& means possible.
(. E)ploitation of en"ironmental resources.*. Ethicall& and sociall& responsible actions.
+. (o"ernmental subsidies.
. ar%inaliin% human resources.
!HAT IS ETHICAL BEHAVIOUR" #STUDY QUESTION 1$
11/. Which of the followin% statements does 02 pro"ide an accurate description of ethics3
4. Ethics is the code of moral principles that sets standards of 5%ood6 "ersus 5bad6 or 5ri%ht6"ersus 5wron%.6
. Ethics pro"ide principles to %uide the beha"iour of indi"iduals.
. Ethics pro"ide principles to %uide the beha"iour of %roups.
0. Ethics is a set of principles that %uide the or%aniation8s anal&sis of its e)ternal en"ironmentand the formulation of actions to respond to that en"ironment.
. Ethics pro"ides principles that help people in makin% moral choices amon% alternati"ecourses of action.
19:. __________ reflect;s< the code of moral principles that sets standards as to what is
5%ood6 "ersus 5bad6 or 5ri%ht6 "ersus 5wron%6 in people8s conduct, and thereb& %uides
their moral choices and beha"iour.
!. (roup norms.=. e%al beha"iour.
>. Ethics.
?. Ci"il law.
2. *umanistic beha"iour.
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% Schermerhorn & Wright: Management
Fundamentals
191. Accordin% to the te)tbook, ethical beha"iour is __________.
@. 2he same as le%al beha"iour in the conte)t of business.
. +nterpreted outside the le%al frame of reference.
W. What is accepted as 5%ood6 or 5ri%ht8 as opposed to 5bad6 or 5wron%6 in the conte)t of the%o"ernin% moral code.
. All of the abo"e.
. 0one of the abo"e.
a!s" #alues" and Ethical Behaviour
199 Which statement accuratel& describes the relationship between law and ethics3
. E"en thou%h an action is le%al, it ma& not be ethical.
AA. An action that is not ille%al is without Duestion an ethical action.
BB. i"in% up to the 5letter of the law6 is a sufficient %uarantee that a person8s actions aretrul& ethical.
CC. A and C.
##. B and C.
19. ost ethical problems in the workplace arise when people are asked to do or are about to do
somethin% that __________.
EE.+s ille%al.
''. (oes a%ainst work %roup standards.
((. iolates their personal beliefs.
**. iolates the or%aniation8s policies.
++. iolates social norms.
19F. 2he underl&in% beliefs and attitudes that help determine beha"iour are referred to as __________.
. alues.
44. Ethics.
.orals.
. !ersonal standards.
00. ?ocial norms.
19G. 2o the e)tent that __________ "ar& amon% people, we can e)pect different interpretations of what
beha"iour is ethical or unethical in a %i"en situation.
. aws.
!!. alues.==. 0eeds.
>>. !erceptions.
??. oti"es.
19H. __________ are preferences re%ardin% desired ends.
22.Ethical "alues.
@@. @tilitarian "alues.
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Chapter 3: Ethical Behaviour and Social
Responsibility &
. +nstrumental "alues.
WW. ?ocial "alues.
. 2erminal "alues.
197. ?elf-respect, freedom, happiness, inner harmon&, and famil& securit& are e)amples of
__________ that mana%ers consider to be important.. oral "alues.
.?ocialistic "alues.
AAA. 2erminal "alues.
BBB. +nstrumental "alues.
CCC. Bureaucratic "alues.
19$. __________ are preferences re%ardin% the means for accomplishin% desired ends.
###. Ethical "alues.
EEE. @tilitarian "alues.
'''. 2erminal "alues.
(((. +nstrumental "alues.***. ?ocial "alues.
19/. Coura%e, ima%ination, ambition, self-discipline, and honest& are e)amples of __________ that
mana%ers consider to be important.
+++. +nstrumental "alues.
.oral "alues.
444. ?ocialistic "alues.
. 2erminal "alues.
.Bureaucratic "alues.
$lternative #ie!s o% Ethics
1:. 2he utilitarian "iew of ethical beha"iour is that which __________.
000. !ro"ides the %reatest %ood for the %reatest number of people.
. >espects and protects the indi"idual8s fundamental ri%hts.
!!!. Ensures that people are treated impartiall& and fairl&.
===. Ad"ances the pursuit of lon%-term self-interests.
>>>. Ensures the resolution of personal moral dilemmas.
11. 2he main emphasis of the utilitarian "iew of ethical beha"iour is __________.
???. Assessin% the implications of a decision in terms of its lon%-term personal conseDuences.
222. !romotin% honest& and inte%rit&.
@@@. Ensurin% that people8s ri%hts are protected and respected.. E"aluatin% a decision on the basis of its impartialit& and fairness.
WWW.Ensurin% that the %reatest number of people benefit to the %reatest e)tent possible.
19. @sin% results-oriented performance criteria to Iud%e what is best for most people in a businessor%aniation is an application of which "iew of ethical beha"iour3
. 2he utilitarian "iew.
. 2he indi"idualism "iew.
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' Schermerhorn & Wright: Management
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. 2he collecti"ism "iew.
AAAA. 2he moral-ri%hts "iew.
BBBB.2he Iustice "iew.
1. 2he indi"idualism "iew of ethical beha"iour is that which __________.
CCCC.!ro"ides the %reatest %ood for the %reatest number of people.
####. >espects and protects the indi"idual8s fundamental ri%hts.
EEEE. Ensures that people are treated impartiall& and fairl&.
''''. Ad"ances the pursuit of lon%-term self-interests.
((((. Ensures the resolution of personal moral dilemmas.
1F. 2he main emphasis of the indi"idualism "iew of ethical beha"iour is __________.
****. Assessin% the implications of a decision in terms of its lon%-term personalconseDuences.
++++. !romotin% honest& and inte%rit&.
. Ensurin% that people8s ri%hts are protected and respected.
4444. E"aluatin% a decision on the basis of its impartialit& and fairness.
. Ensurin% that the %reatest number of people benefit to the %reatest e)tent possible.
1G. 2he indi"idualism "iew is supposed to promote __________ but in business practice it ma& result
in __________.
. !ersonal enrichment or%aniational enrichment.
0000. *onest& and inte%rit& pushin% the law to its outer limits.
. 0arcissism procedural Iustice.
!!!!. >unnin% rou%hshod o"er other people to achie"e personal obIecti"es honest& and
inte%rit&.====. !ushin% the law to its outer limits interactional Iustice.
1H. 2he moral-ri%hts "iew of ethical beha"iour is that which __________.
>>>>.!ro"ides the %reatest %ood for the %reatest number of people.
????. >espects and protects the indi"idual8s fundamental ri%hts.
2222. Ensures that people are treated impartiall& and fairl&.
@@@@. Ad"ances the pursuit of lon%-term self-interests.
. Ensures the resolution of personal moral dilemmas.
17. 2he main emphasis of the moral-ri%hts "iew of ethical beha"iour is __________.
WWWW. Assessin% the implications of a decision in terms of its lon%-term personalconseDuences.. !romotin% honest& and inte%rit&.
. Ensurin% that people8s ri%hts are protected and respected.
. E"aluatin% a decision on the basis of its impartialit& and fairness.
AAAAA. Ensurin% that the %reatest number of people benefit to the %reatest e)tentpossible.
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Chapter 3: Ethical Behaviour and Social
Responsibility (
1$. +n contemporar& or%aniations, __________ concerns the protection of emplo&ees with respect to
their ri%hts to pri"ac&, due process, free speech, free consent, health and safet&, and freedom of
conscience.
BBBBB. 2he utilitarian "iew.
CCCCC. 2he indi"idualism "iew.
#####. 2he collecti"ism "iew.EEEEE. 2he moral-ri%hts "iew.
'''''.2he Iustice "iew.
1/. 2he Iustice "iew of ethical beha"iour is that which __________.
(((((. !ro"ides the %reatest %ood for the %reatest number of people.
*****. >espects and protects the indi"idual8s fundamental ri%hts.
+++++. Ensures that people are treated impartiall& and fairl&.
. Ad"ances the pursuit of lon%-term self-interests.44444. Ensures the resolution of personal moral dilemmas.
1F:. 2he main emphasis of the Iustice "iew of ethical beha"iour is __________.
. Assessin% the implications of a decision in terms of its lon%-term personalconseDuences.
. !romotin% honest& and inte%rit&.
00000. Ensurin% that people8s ri%hts are protected and respected.
. E"aluatin% a decision on the basis of its impartialit& and fairness.
!!!!!.Ensurin% that the %reatest number of people benefit to the %reatest e)tent possible.
1F1. ?uppose that a professor8s main concern in %radin% term papers is to e"aluate all papers and
assi%n %rades fairl& and obIecti"el& in li%ht of the reDuirements and %radin% scale contained in thecourse s&llabus. 'rom an ethics perspecti"e, this is an e)ample of the professor adoptin% which of
the followin% "iews3
=====. 2he utilitarian "iew.
>>>>>. 2he indi"idualism "iew.
?????. 2he collecti"ism "iew.
22222. 2he moral-ri%hts "iew.
@@@@@. 2he Iustice "iew.
1F9. 2he de%ree to which policies and rules are fairl& administered in an or%aniation is known as
__________.
. #istributi"e Iustice.WWWWW. oral Iustice.
. Ethical mana%ement.
. !rocedural Iustice.
. EDuitable polic&.
1F. 0ot takin% se)ual harassment alle%ations a%ainst top mana%ement as seriousl& as alle%ations
a%ainst lower-le"el super"isors is an e)ample of "iolatin% the principle of __________.
AAAAAA. #istributi"e Iustice.
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) Schermerhorn & Wright: Management
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BBBBBB. oral Iustice.
CCCCCC. Ethical mana%ement.
######. !rocedural Iustice.
EEEEEE. EDuitable polic&.
1FF. 2he de%ree to which outcomes are allocated without re%ard to ethnicit&, race, %ender, a%e, or
other indi"idual differences criteria is the concept of __________.
''''''. #istributi"e Iustice.
((((((. oral Iustice.
******. Ethical mana%ement.
++++++. !rocedural Iustice.
. EDuitable polic&.
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Chapter 3: Ethical Behaviour and Social
Responsibility *
1FG. +f a woman and a man ha"e eDui"alent Dualifications and e)perience and are %i"en the same
consideration for promotion, __________ is bein% applied.
444444. #istributi"e Iustice.
. oral Iustice.
. Ethical mana%ement.
000000. !rocedural Iustice.. EDuitable polic&.
1FH. 2he de%ree to which other people are treated with di%nit& and respect deals with the issue of
__________.
!!!!!!. @tilitarianism.
======. +ndi"idualism.
>>>>>>. !rocedural Iustice.
??????. #istributi"e Iustice.
222222. +nteractional Iustice.
1F7. ichele, a bank officer, takes the time to full& e)plain to an applicant wh& he is bein% turned
down for a loan and does her best to answer all the applicant8s Duestions without bein%
demeanin% toward him in an& wa&. ichele is reflectin% the ethical concern of __________ in her
beha"iour.
@@@@@@. oral ri%hts.
. #istributi"e Iustice.
WWWWWW. +nteractional Iustice.
. @tilitarianism.
. +ndi"idualism.
Cultural ssues in Ethical Behaviour
1F$. A mana%er who operates in a forei%n countr& with the premise that ethical beha"iour is alwa&sdetermined b& its cultural conte)t is adoptin% a perspecti"e of __________.
. Cultural acti"ism.
AAAAAAA. Cultural relati"ism.
BBBBBBB. Ethical imperialism.
CCCCCCC. Cultural socialism.
#######. Ethical realism.
1F/. An e)ecuti"e who assumes that ethical standards should appl& absolutel& across cultures and
national boundaries is operatin% under which cultural perspecti"e3
EEEEEEE. Cultural acti"ism.
'''''''. Cultural relati"ism.(((((((. Ethical uni"ersalism.
*******. Cultural socialism.
+++++++. Ethical realism.
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+ Schermerhorn & Wright: Management
Fundamentals
1G:. Critics char%e that __________ is a form of __________, or the attempt to e)ternall& impose
one8s ethical standards on others.
.Cultural relati"ism cultural uni"ersalism.
4444444. @ni"ersalism ethical imperialism.
. Cultural relati"ism ethical imperialism.
. Ethical imperialism cultural relati"ism.
0000000. Ethical imperialism >omanesDue law
1G1. Core "alues or 5h&per-norms6 that transcend cultural boundaries focus on __________.
. *uman di%nit&.
!!!!!!!. Basic ri%hts.
=======. (ood citienship.
>>>>>>>. All of the abo"e.
???????. 0one of the abo"e.
1G9. Creatin% a corporate culture that "alues emplo&ees, customers, and suppliers is a core "alue that
__________.
2222222. >espects basic ri%hts.
@@@@@@@. !romotes %ood citienship.
. Enhances social concerns.
WWWWWWW. >espects human di%nit&.
. >espects stakeholder interests.
1G. Which of the followin% does 02 accuratel& describe of the uni"ersal "alues of respect for
human di%nit& or respect for basic ri%hts3
. 4eepin% a safe workplace.
. !roducin% safe %oods and ser"ices.AAAAAAAA. ?upportin% social institutions, includin% economic and educational
s&stems.
BBBBBBBB. !rotectin% the ri%hts of emplo&ees and customers.
CCCCCCCC. A"oidin% an&thin% that threatens people8s education and li"in% standards.
ETHICS IN THE !OR,PLACE #STUDY QUESTION %$
Ethical 'ilemmas at Wor(
1GF. An ethical dilemma __________.
########. +s rare amon% mana%ers.EEEEEEEE. +s resol"ed in most or%aniations b& a formal code of ethics.
''''''''. Alwa&s in"ol"es pressures to commit ille%al acts.
((((((((. Can usuall& be resol"ed without much personal stress.
********. ccurs when someone must choose between a course of action offerin%personal or or%aniational benefit or both, but for which there is no clear ri%ht or wron%
decision.
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Chapter 3: Ethical Behaviour and Social
Responsibility -
1GG. When some action must be taken but there is not a clear 5ri%ht6 or 5wron%6 approach, a person is
faced with a;n< __________.
++++++++.oral pinch.
. Ethical dilemma.
44444444. ana%erial decision.
. ?ituation to a"oid.. awsuit.
1GH. ?uppose that a mana%er denies a candidate a promotion or Iob appointment because of the
candidate8s race, reli%ion, %ender, a%e, or other criteria that are not rele"ant to the Iob. 2his
mana%er ma& %et cau%ht in an ethical dilemma in"ol"in% __________.
00000000. #iscrimination.
. ?e)ual harassment.
!!!!!!!!. Conflicts of interest.
========. Customer confidence.
>>>>>>>>. r%aniational resources.
1G7. +f a mana%er makes a co-worker feel uncomfortable because of inappropriate comments or
actions re%ardin% se)ualit&, the mana%er ma& %et cau%ht in an ethical dilemma in"ol"in%
__________.
????????. #iscrimination.
22222222. ?e)ual harassment.
@@@@@@@@. Conflicts of interest.
. Customer confidence.
WWWWWWWW. r%aniational resources.
1G$. Ethical dilemmas in the form of __________ ma& occur where a mana%er takes a bribe or
kickback or e)traordinar& %ift in return for makin% a decision fa"orable to the %ift %i"er.
. #iscrimination.
. ?e)ual harassment.. Conflicts of interest.
AAAAAAAAA. Customer confidence.
BBBBBBBBB. r%aniational resources.
1G/. Ethical dilemmas in the form of __________ ma& occur where a mana%er has pri"ile%ed
information re%ardin% the acti"ities of a customer and shares that information with another part&.
CCCCCCCCC. #iscrimination.
#########. ?e)ual harassment.
EEEEEEEEE. Conflicts of interest.
'''''''''. Customer confidence.
(((((((((. r%aniational resources.
1H:. ana%ers who use official stationer& or compan& e-mail accounts to communicate personal
opinions or reDuests to communit& or%aniations are en%a%in% in acts that ma& be considered to
constitute an ethical dilemma re%ardin% __________.
*********. #iscrimination.
+++++++++. ?e)ual harassment.
. Conflicts of interest.
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1. Schermerhorn & Wright: Management
Fundamentals
444444444. Customer confidence.
. r%aniational resources.
1H1. A sur"e& ofHarvard Business Reviewsubscribers re"ealed that man& ethical dilemmas in"ol"e
conflicts with __________.
. ?uperiors.
000000000. ?ubordinates.
. Customers.
!!!!!!!!!. All of the abo"e.
=========. 0one of the abo"e.
1H9. 2he results of aHarvard Business Reviewsur"e& indicated that the ethical issues most freDuentl&
encountered b& the ma%aine8s subscribers in"ol"ed all but which one of the followin%3
>>>>>>>>>. #ishonest& in ad"ertisin%.
?????????. #ishonest& in communication with top mana%ement.
222222222. #ishonest& in communication with subordinates.
@@@@@@@@@. #ishonest& in communication with clients.
. #ishonest& in communication with %o"ernment a%encies.
1H. 2he te)t reports that mana%ers sometimes pressure their subordinates to en%a%e in "arious
unethical acti"ities. Which of the followin% in 02 one of these unethical acti"ities3
WWWWWWWWW. "erlookin% the boss8s wron%doin%s.
. ?i%nin% false documents.
. ?upportin% incorrect "iewpoints.
. #oin% business with the boss8s friends.
AAAAAAAAAA. #oin% personal fa"ors for the boss.
Rationali)ations %or *nethical Behaviour
1HF. 2he te)t identifies four rationaliations that are commonl& used to Iustif& unethical conduct.
Which of the followin% is 02 one of the four rationaliations3
BBBBBBBBBB. +t8s not reall& ille%al.
CCCCCCCCCC. +t8s in e"er&one8s best interests.
##########. 0o one will e"er know about it.
EEEEEEEEEE. 2he or%aniation will protect me.
''''''''''. E"er&bod& does it.
1HG. +n submittin% her e)pense report for a recent business trip, ?hirle& sou%ht reimbursement for
some personal entertainment e)penses. 4nowin% that the compan& polic& precluded such
reimbursement, she reported hi%her amounts for ta)i fares and tips than she actuall& spent. Which
of the followin% rationaliations most likel& applies to ?hirle&8s actions3
((((((((((. +t8s not reall& ille%al.
**********. +t8s in e"er&one8s best interests.
++++++++++. 0o one will e"er know about it.
. Alternati"e A and B.
4444444444. Alternati"e B and C.
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Chapter 3: Ethical Behaviour and Social
Responsibility 11
1HH. 2he te)t identifies different wa&s of dealin% with the four rationaliations that are commonl& used
to Iustif& unethical beha"iour. Which one of the followin% courses of action is 02 a
recommended wa& for dealin% with at least one of the four rationaliations3
. When in doubt about a decision to be made or an action to be taken,don8t do it.
. +f other people and other companies are doin% it, &ou areIustified in doin% it too.0000000000. ook be&ond the short-term results to address lon%er-term implications.
. ake sure e"er&one knows that wron%doin% will be punished whene"erit is disco"ered.
!!!!!!!!!!. r%aniational lo&alt& should not stand abo"e the law and social moralit&.
1H7. Which of the followin% rationaliations for unethical beha"iour reflects the mistaken belief that
one8s beha"iour is acceptable, especiall& in ambi%uous situations3
==========. +t8s not reall& ille%al.>>>>>>>>>>. +t8s in e"er&one8s best interests.
??????????.0o one will e"er know about it.
2222222222. 2he or%aniation will protect me.
@@@@@@@@@@. E"er&bod& does it.
1H$. Which of the followin% rationaliations for unethical beha"iour reflects the mistaken belief that
because someone can be found to benefit from the beha"iour, the beha"iour is also in the
or%aniation8s best interests3
. +t8s not reall& ille%al.
WWWWWWWWWW. +t8s in e"er&one8s best interests.
. 0o one will e"er know about it.. 2he or%aniation will protect me.
. E"er&bod& does it.
1H/. Which of the followin% rationaliations for unethical beha"iour reflects the mistaken belief that a
Duestionable beha"iour is reall& 5safe6 and will ne"er be disco"ered or made public3
AAAAAAAAAAA. +t8s not reall& ille%al.
BBBBBBBBBBB. +t8s in e"er&one8s best interests.
CCCCCCCCCCC. 0o one will e"er know about it.
###########. 2he or%aniation will protect me.
EEEEEEEEEEE. E"er&bod& does it.
17:. Which of the followin% rationaliations for unethical beha"iour reflects the mistaken belief that
the or%aniation8s best interests stand abo"e all others3
'''''''''''. +t8s not reall& ille%al.
(((((((((((. +t8s in e"er&one8s best interests.
***********. 0o one will e"er know about it.
+++++++++++. 2he or%aniation will protect me.
. E"er&bod& does it.
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1% Schermerhorn & Wright: Management
Fundamentals
Factors n%luencing Ethical Behaviour
171. 'actors influencin% ethical mana%erial beha"iour include which of the followin%3
44444444444. 2he emplo&in% or%aniation.
. 2he person.
. 2he e)ternal en"ironment.
00000000000. All of the abo"e.
. 0one of the abo"e.
179. !erson factors that help determine mana%erial ethics include all of the followin% ECE!2J
!!!!!!!!!!!. >eli%ious "alues.
===========. !ersonal financial needs.
>>>>>>>>>>>. 'amil& influences.
???????????. Beha"iour of peers.
22222222222. !ersonal standards.
17. __________ are personal rules or strate%ies for ethical decision makin%.@@@@@@@@@@@. Ethical frameworks.
. #istributi"e Iustice.
WWWWWWWWWWW. Ethical dilemmas.
. Ethical anchors.
. !rocedural Iustice.
17F. 2he "irtues of honest&, fairness, inte%rit&, and self-respect pro"ide __________ that help peoplemake correct decisions e"en when circumstances are ambi%uous and situational pressures are
difficult.
. !rocedural Iustice.
AAAAAAAAAAAA.Ethical frameworks.BBBBBBBBBBBB. #istributi"e Iustice.
CCCCCCCCCCCC. Ethical dilemmas.
############.Ethical anchors.
17G. +n a commencement address, +"an Boesk& said, 5(reed is health&. ou can be %reed& and still feel
%ood about &ourself.6 2his is an e)ample of the __________ factor influencin% ethical beha"iour.
EEEEEEEEEEEE. ?ocial.
''''''''''''. r%aniation.
((((((((((((.!erson.
************.Corporate.
++++++++++++.En"ironment.
17H. 2he beha"iour of super"isors and the e)pectations of peers are __________ factors that influence
ethical beha"iour.
. ?ocial.
444444444444.r%aniation.
. !erson.
. Corporate.
000000000000.En"ironment.
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Chapter 3: Ethical Behaviour and Social
Responsibility 1&
177. Anita >oddickKs 11-point charter on ethical conduct at the Bod& ?hop +nternational is an e)ample
of the influence of __________ on ethical beha"iour.
.>eli%ious "alues.
!!!!!!!!!!!!. (o"ernment re%ulation.
============.!ersonal standards and needs.>>>>>>>>>>>>. 'ormal policies of the emplo&in% or%aniation.
????????????. Beha"iour of peers and super"isors.
17$. En"ironmental factors that affect the ethical standards of an or%aniation and its emplo&ees
include __________.
222222222222. ?ocial norms and "alues.
@@@@@@@@@@@@.Competition within an industr&.
. (o"ernmental laws and re%ulations.
WWWWWWWWWWWW. All of the abo"e.
.0one of the abo"e.
17/. Which of the followin% statements about the ?arbanes-)le& Act of 9::9 isLare true3
. 2he ?arbanes-)le& Act created the !ublic Compan& Accountin%
"ersi%ht Board and set a new audit-reportin% standard.
. 2he ?arbanes-)le& Act created the mechanism for %o"ernmentalsuper"ision of the liDuidation of Enron and Arthur Andersen.
AAAAAAAAAAAAA. 2he ?arbanes-)le& Act makes it easier for corporate e)ecuti"esto be tried and sentenced to Iail for financial misconduct.
BBBBBBBBBBBBB.A and B.
CCCCCCCCCCCCC.A and C.
1$:. 'ormer American Airlines president >obert Crandall contacted *oward !utnam, then president ofnow-defunct Braniff Airlines, to discuss raisin% airfares on their competin% mone&-losin% routes.
2he @.?. ustice #epartment alle%ed this was an ille%al attempt to monopolie airline routes. 2he
action b& the #epartment of ustice is an e)ample of the __________ factor influencin%
mana%ers8 ethical beha"iour.
#############. !erson.
EEEEEEEEEEEEE. r%aniation.
'''''''''''''. En"ironment.
(((((((((((((. A and B.
*************. B and C.
MAINTAININ/ HI/H ETHICAL STANDARDS #STUDY QUESTION &$
1$1. Accordin% to the te)t, all of the followin% are wa&s of maintainin% hi%h ethical standards in
mana%ement ECE!2J
+++++++++++++. edia co"era%e of unethical acts.
. Ethics trainin%.
4444444444444. Whistleblower protection.
. 2op mana%ement support.
. Codes of ethical conduct.
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1' Schermerhorn & Wright: Management
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1$9. Ethics trainin%, whistleblower protection, stron% ethical cultures, formal codes of ethics, and top
mana%ement support are wa&s of __________.
0000000000000. >ationaliin% unethical beha"iour.
. aintainin% hi%h ethical standards.
!!!!!!!!!!!!!. +mplementin% ethical imperialism.
=============. A and B.
>>>>>>>>>>>>>.B and C.
Ethics +raining
1$. Ethics trainin% refers to __________.
?????????????. ?tructured pro%rams to help participants understand the ethical aspects ofdecision makin%, and how to incorporate ethical standards into their dail& li"es.
2222222222222. 2eachin% corporate outlines for formal corporate codes of ethics.
@@@@@@@@@@@@@. 2rainin% on the laws under which 5white collar6 criminals areprosecuted.
. earnin% about corporate %uidelines for supplier conduct.WWWWWWWWWWWWW. E)posure to %o"ernmental re%ulations for defense
contractors in the @nited ?tates.
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Chapter 3: Ethical Behaviour and Social
Responsibility 1(
1$F. Ethics trainin% should be desi%ned to __________.
. *elp people deal with ethical issues while under pressure.
. *elp people incorporate ethical standards into their dail& workbeha"iour.
. *elp people to ha"e the moral coura%e to do what is ri%ht.
AAAAAAAAAAAAAA. A and B.BBBBBBBBBBBBBB. A and C.
1$G. Which of the followin% is 02 a step that mana%ers can follow for makin% ethical decisions3
CCCCCCCCCCCCCC. >eco%nie the ethical dilemma.
##############. +dentif& &our options.
EEEEEEEEEEEEEE. odel what others are doin%.
''''''''''''''. #ouble-check &our decisions b& askin% follow-up Duestions.
((((((((((((((. 2ake action.
1$H. Accordin% to the te)t, an important wa& for double-checkin% the ethics of a decision is to ask
which one of the followin% Duestions3
**************. *ow would + feel about this decision if it made a lot of mone&for the compan&3
++++++++++++++. *ow would + feel if + recei"ed a lar%e bonus a result of makin% this decision3
. *ow would + feel if this decision harmed someone3
44444444444444. *ow would + feel if a competitor lost business as a result of thisdecision3
. *ow would + feel if m& famil& found out about m& decision3
1$7. Accordin% to the te)t, an important wa& to test whether a decision is consistent with one8s
personal ethical standards is b& askin% which of the followin% Duestions3
. *ow would + feel about this if m& decision were printed
in the local newspaper300000000000000. *ow would + feel if this decision harmed someone3
. *ow would + feel if m& emplo&er lost a lot of mone& as a resultof this decision3
!!!!!!!!!!!!!!. All of these Duestions are important wa&s of testin% the ethics of adecision.
==============. 0one of these Duestions is an important wa& of testin% the ethicsof a decision.
Whistleblo!er ,rotection
1$$. ?omeone who e)poses the misdeeds of others in an or%aniation in an attempt to preser"e ethical
standards and protect a%ainst wasteful, harmful, or ille%al acts is called __________.
>>>>>>>>>>>>>>. A retaliator.
??????????????. A whistleblower.
22222222222222. An ethics steward.
@@@@@@@@@@@@@@. An ethics e"aluator.
. An ethics sheriff.
1$/. Which of the followin% is 02 a potential risk faced b& people who act as whistleblowers3
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Fundamentals
WWWWWWWWWWWWWW. +mpaired career pro%ress.
. >etaliator& dischar%e.
. Bein% ostracied b& peers.
. Bein% %enerousl& rewarded for re"ealin% misdeeds.
AAAAAAAAAAAAAAA. Character assassination.
1/:. A strict chain of command, stron% work %roup identities, and ambi%uous priorities are
__________.
BBBBBBBBBBBBBBB. r%aniational barriers to whistleblowin%.
CCCCCCCCCCCCCCC. Essential components of moral Dualit& circles.
###############. echanisms for resol"in% ethical dilemmas.
EEEEEEEEEEEEEEE. All of the abo"e.
'''''''''''''''. 0one of the abo"e.
1/1. 2he __________ is an approach for %ainin% shared commitments to hi%h ethical standards.
(((((((((((((((. Autonomous work %roup.
***************. oral Dualit& circle.
+++++++++++++++. Ethical work %roup.
. Ethics police.
444444444444444. ?hared ethics task force.
Ethical Role Models
1/9. 2o set the proper ethical tone for the or%aniation, top mana%ement should __________.
. Communicate e)pectations for ethical beha"iour throu%hout theor%aniation.
. >einforce ethical beha"iour.000000000000000. Be role models of ethical beha"iour.
. Al of the abo"e.
!!!!!!!!!!!!!!!. 0one of the abo"e.
1/. __________ should act as ethical role models and set an ethical tone in their areas of
responsibilit&.
===============. 2op mana%ement onl&.
>>>>>>>>>>>>>>>. iddle mana%ement onl&.
???????????????. 'irst-line or super"isor& mana%ement onl&.
222222222222222. 2op and middle mana%ement le"els onl&.
@@@@@@@@@@@@@@@. All le"els of mana%ement.
1/F. Which of the followin% statements does 02 pro"ide an accurate description re%ardin% how
pressure to achie"e %oals impacts ethics and ethical beha"iour3. Emplo&ees often feel pressure to compromise personal standards
to achie"e compan& %oals.
WWWWWWWWWWWWWWW. A compan& president can create an ethical climate b&settin% reasonable %oals.
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Chapter 3: Ethical Behaviour and Social
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. An& mana%er can unwittin%l& encoura%e subordinates to en%a%ein unethical beha"iour b& e)ertin% too much pressure to achie"e %oals that are too difficult.
. !art of a mana%er8s ethical responsibilit& is to be realistic insettin% performance tar%ets for others.
. ana%ers can create an ethical en"ironment b& settin% %oals that
are e)tremel& challen%in% and continuousl& push subordinates to achie"e these %oals.
Codes o% Ethical Conduct
1/G. A formal statement of an or%aniation8s "alues and ethical principles that pro"ide %uidelines on
how to beha"e in situations susceptible to ethical dilemmas are referred to as the or%aniation8s
__________.
AAAAAAAAAAAAAAAA. Code of ethics.
BBBBBBBBBBBBBBBB. Corporate social responsibilit&.
CCCCCCCCCCCCCCCC. ana%ement %uidelines.
################. Emplo&ee mandate.
EEEEEEEEEEEEEEEE. Emplo&ee handbook.
1/H. ost codes of ethical conduct identif& e)pected beha"iour in terms of __________.
''''''''''''''''. (eneral or%aniational citienship.
((((((((((((((((. (ood relationships with customers.
****************. A"oidance of ille%al acts or improper acts in one8s work.
++++++++++++++++. All of the abo"e.. 0one of the abo"e.
1/7. 'ormal codes of ethics are usuall& concerned with e)pressin% how emplo&ees ma& be e)pected to
beha"e with respect to all of the followin% ECE!2J
4444444444444444. Customer-supplier relationships.
. !olitical contributions.
. Confidentialit& of corporate information.
0000000000000000. Choice of friends and acDuaintances.
. >esponses to bribes and kickbacks.
1/$. 2he (ap, +nc. e)pects certain ethical commitments from all its "endors. 2hese ethical standardsprohibit all of the followin% ECE!2J
!!!!!!!!!!!!!!!!. #iscrimination.
================. 'orced labour.
>>>>>>>>>>>>>>>>. Workin% conditions.
????????????????. inimum wa%es and benefits.
2222222222222222. 'reedom of association.
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1+ Schermerhorn & Wright: Management
Fundamentals
1//. Codes of ethical conduct ha"e se"eral limitations. Which of the followin% is 02 one of these
limitations3
@@@@@@@@@@@@@@@@. Codes of ethical conduct cannot %uarantee ethical conduct.
. 2he "alue of an ethics code relies on the or%aniation8sunderl&in% human resource foundation.
WWWWWWWWWWWWWWWW. Ethical codes are not useful is lar%e, comple)or%aniations.
. Ethical codes are not replacements for hirin% people of inte%rit&.
. Ethical codes cannot replace leadership that is committed tobein% positi"e role models for the rest of the or%aniation8s members.
9::. 2he "alue of an& formal code of ethics relies on __________.
. Effecti"e hirin% practices that staff or%aniations with honest andmoral people.
AAAAAAAAAAAAAAAAA. Committed mana%ers who are willin% to set e)amplesand act as positi"e ethical role models.
BBBBBBBBBBBBBBBBB. 2he underl&in% human resource foundations of the or%aniation.
CCCCCCCCCCCCCCCCC. All of the abo"e.#################. 0one of the abo"e.
CORPORATE SOCIAL RESPONSIBILITY #STUDY QUESTION '$
9:1. __________ refers to an or%aniation8s obli%ation to act in wa&s that ser"e its own interests as
well as the interests of societ& at lar%e.
EEEEEEEEEEEEEEEEE. A code of ethics.
'''''''''''''''''. A moral code.
(((((((((((((((((. A formal polic& statement.
*****************. !ublic accountabilit&.+++++++++++++++++. Corporate social responsibilit&.
Sta(eholder ssues and $nalysis
9:9. 2he persons, %roups, and other or%aniations directl& affected b& the beha"iour of an or%aniationand holdin% a stake in its performance are referred to as __________.
. (o"ernin% boards.44444444444444444. r%aniational stakeholders.
. 2rustees.
. >ole senders.
00000000000000000. >e%ulators.
9:. aIor or%aniational stakeholders include all of the followin% ECE!2J
. Emplo&ees and contractors who work for theor%aniation.
!!!!!!!!!!!!!!!!!. !ro"iders of the or%aniation8s human, information, material,and financial resources.
=================. (eneral economic conditions and political trends.
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Chapter 3: Ethical Behaviour and Social
Responsibility 1-
>>>>>>>>>>>>>>>>>. ?tockholders, in"estors, and creditors with claims on assets andprofits of the or%aniation.
?????????????????. ocal, state, and national %o"ernmental a%encies that enforce laws and
re%ulations.
9:F. Which of the followin% represent a maIor or%aniational stakeholder322222222222222222. Consumers and clients who purchase the or%aniation8s %oodsandLor use its ser"ices.
@@@@@@@@@@@@@@@@@. ther or%aniations producin% the same or similar %oodsand ser"ices.
. Communit& %roups, acti"ities, and others who representthe interests of citiens and societ&.
WWWWWWWWWWWWWWWWW. A and B.
. A, B, and C.
9:G. Which of the followin% leadership beliefs is 02 appropriate for %uidin% sociall& responsible
or%aniational practices3
. !eople do their best in a health& work en"ironment thatallows for Iob in"ol"ement as well as a %ood balance between work and famil& life.
. r%aniations function best o"er the lon% run when located inhealth& communities with hi%h Dualities of life.
AAAAAAAAAAAAAAAAAA. r%aniations realie performance %ains and efficienciesb& e)ploitin% the natural en"ironment.
BBBBBBBBBBBBBBBBBB. r%aniations must be mana%ed and led for lon%-termsuccess.
CCCCCCCCCCCCCCCCCC. An or%aniation8s reputation must be protected as a"aluable asset.
9:H. 2he leadership beliefs that %uide sociall& responsible or%aniational practices include all of the
followin% ECE!2J
##################. !eople.
EEEEEEEEEEEEEEEEEE. Communities.
''''''''''''''''''. 0atural en"ironment.
((((((((((((((((((. ?hort-term success.
******************. >eputation.
,erspectives on Corporate Social Responsibility
9:7. __________ is the social responsibilit& "iew holdin% that mana%ement8s onl& responsibilit& inrunnin% a business is to ma)imie profits.++++++++++++++++++. 2he stockholder model.
. 2he free market model.
444444444444444444. 2he corporate "iew.
. 2he classical "iew.
. 2he socioeconomic "iew.
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9:$. All of the followin% are ar%uments a%ainst the assumption of social responsibilit& b& business
ECE!2J
000000000000000000. ?ocial responsibilit& will raise business costs.
. ?ocial responsibilit& will reduce business profits.
!!!!!!!!!!!!!!!!!!. ?ocial responsibilit& will dilute the social power of business.
==================. ?ocial responsibilit& will dilute the purpose of business.
>>>>>>>>>>>>>>>>>>. ?ocial responsibilit& will %i"e business too much socialpower.
9:/. __________ is the social responsibilit& "iew that maintains the or%aniation must be concerned
with the broader social welfare and not Iust with corporate profits.
??????????????????. 2he stockholder model.
222222222222222222. 2he free market model.
@@@@@@@@@@@@@@@@@@. 2he stakeholder "iew.
. 2he classical "iew.
WWWWWWWWWWWWWWWWWW. 2he socioeconomic "iew.
91:. Ar%uments that corporations should en%a%e in sociall& responsible beha"iour include all of thefollowin% ECE!2J
. ?ocial responsibilit& decreases the need for restricti"e%o"ernment re%ulation.
. Businesses ha"e the resources and obli%ation to act insociall& responsible wa&s.
. ?ociall& responsible beha"iour impro"es the public ima%e ofbusiness.
AAAAAAAAAAAAAAAAAAA. !ursuin% sociall& responsible %oals ma& dilute thepurpose of the business.
BBBBBBBBBBBBBBBBBBB. on%-run profits for the business ma& impro"e or e"enbe dependent on its de%ree of social responsibilit&.
911. Which of the followin% statements re%ardin% the relationship between social responsibilit& and
financial performance is 02 true3
CCCCCCCCCCCCCCCCCCC. *i%h performance in social responsibilit& can beassociated with stron% financial performance.
###################. At worst, stron% corporate social responsibilit& has noad"erse impact on financial performance.
EEEEEEEEEEEEEEEEEEE. *i%h performance in social responsibilit& is seldom, if e"er,associated with stron% financial performance.
'''''''''''''''''''. >ecent e"idence su%%ests that corporate social responsibilit&leads to impro"ed financial performance and this, in turn, leads to additional sociall&
responsible actions.
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Chapter 3: Ethical Behaviour and Social
Responsibility %1
(((((((((((((((((((. Businesses can ser"e the public %ood and a broad pool ofstakeholders as well as ad"ance the financial interests of their shareholders.
919. 2he __________ refers to the situation in which corporate social responsibilit& leads to impro"edfinancial performance and this, in turn, leads to additional sociall& responsible actions.
*******************. (enerous stakeholder.+++++++++++++++++++. irtuous circle
. ust alliance.
4444444444444444444. 'air communit&.
. ?ocioeconomic parable.
91. Which statement is ?2 correct in terms of the te)tbook presentation of the public8s
e)pectations of business re%ardin% corporate social responsibilit&3
. 2here are no compellin% ar%uments a%ainstcorporate social responsibilit&.
0000000000000000000. Corporate social responsibilit& is not related tomana%erial ethics.
. 2here are increased e)pectations that or%aniations willact with %enuine social responsibilit&.
!!!!!!!!!!!!!!!!!!!. 2he Canadian le%al s&stem does not protect the ri%hts ofconsumers a%ainst sociall& irresponsible business acts.
===================. Corporate social responsibilit& should be the concern ofonl& top-le"el mana%ers in or%aniations.
Evaluating Corporate Social ,er%ormance
91F. A social responsibilit& audit is __________.
>>>>>>>>>>>>>>>>>>>. A s&stematic assessment and reportin% of anor%aniation8s accomplishments in "arious areas of corporate social responsibilit&.
???????????????????. A public opinion sur"e& re%ardin% the social impact of acorporation8s actions.
2222222222222222222. An internal accountin% audit reDuested b& shareholders.
@@@@@@@@@@@@@@@@@@@. A s&stematic assessment of the corporation8s impact onits emplo&ees8 social li"es.
. A sur"e& of emplo&ees re%ardin% their socialpreferences.
91G. Which of the followin% does 02 reflect a common audit area for corporate social
responsibilit&3
A. Ecolo%& and en"ironmental Dualit&.
B. 2ruth in lendin% and consumer protection.
C. ana%in% conflict.
#. ?er"ice to communities.
E. Emplo&ment practices.
91H. Corporate social responsibilit& is reflected in the wa& a compan& deals with all of the followin%
ECE!2J
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Fundamentals
WWWWWWWWWWWWWWWWWWW. (eneral corporate philanthrop&.
. abour relations.
. #i"ersit& practices.
. r%aniational politics.
AAAAAAAAAAAAAAAAAAAA. Aid to education.
917. When corporate social performance focuses on actin% to a"oid ad"erse conseDuences, the
compan&8s actions are dri"en b& __________.
BBBBBBBBBBBBBBBBBBBB. Commitment.
CCCCCCCCCCCCCCCCCCCC. Compliance.
####################. *abeas corpus.
EEEEEEEEEEEEEEEEEEEE. Con"iction.
''''''''''''''''''''. (reed.
91$. When corporate social performance focuses on actin% to create positi"e impact, the compan&8s
actions are dri"en b& __________.
((((((((((((((((((((. Commitment.
********************. Compliance.++++++++++++++++++++. *abeas corpus.
. Con"iction.
44444444444444444444. (uilt.
91/. 2he te)t identifies se"eral criteria for e"aluatin% sociall& responsible corporate beha"iour. A firm
is meetin% its __________ when it earns a profit throu%h pro"ision of %oods and ser"ices desired
b& customers.
. Economic responsibilit&.
. e%al responsibilit&.
00000000000000000000. Ethical responsibilit&.
. #iscretionar& responsibilit&.!!!!!!!!!!!!!!!!!!!!. ?takeholder responsibilit&.
99:. An or%aniation is meetin% its economic responsibilit& when it __________.
====================. +s in compliance with the law and reDuirements of"arious e)ternal re%ulations.
>>>>>>>>>>>>>>>>>>>>. oluntaril& mo"es be&ond basic economic, le%al, andethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%.
????????????????????. Earns a profit throu%h pro"ision of %oods and ser"ices desired b&customers.
22222222222222222222. oluntaril& conforms to le%al e)pectations and broader"alues and moral e)pectations of societ&.
@@@@@@@@@@@@@@@@@@@@. Anticipates sociall& responsible beha"iour.
991. 2he te)t identifies se"eral criteria for e"aluatin% sociall& responsible corporate beha"iour. A firm
is meetin% its __________ when it operates within the law and accordin% to the reDuirements of
"arious e)ternal re%ulations.
. Economic responsibilit&.
WWWWWWWWWWWWWWWWWWWW. e%al responsibilit&.
. Ethical responsibilit&.
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Chapter 3: Ethical Behaviour and Social
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. #iscretionar& responsibilit&.
. ?takeholder responsibilit&.
999. An or%aniation is meetin% its le%al responsibilit& when it __________.
AAAAAAAAAAAAAAAAAAAAA. +s in compliance with the law and reDuirementsof "arious e)ternal re%ulations.
BBBBBBBBBBBBBBBBBBBBB. oluntaril& mo"es be&ond basic economic, le%al, andethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%.
CCCCCCCCCCCCCCCCCCCCC. Earns a profit throu%h pro"ision of %oods and ser"icesdesired b& customers.
#####################. oluntaril& conforms to le%al e)pectations andbroader "alues and moral e)pectations of societ&.
EEEEEEEEEEEEEEEEEEEEE. Anticipates sociall& responsible beha"iour.
99. 2he te)t identifies se"eral criteria for e"aluatin% sociall& responsible corporate beha"iour. A firm
is meetin% its __________when it "oluntaril& conforms to le%al as well as broader "alues and
moral e)pectations of societ&.'''''''''''''''''''''.Economic responsibilit&.
(((((((((((((((((((((. e%al responsibilit&.
*********************. Ethical responsibilit&.
+++++++++++++++++++++. #iscretionar& responsibilit&.
. ?takeholder responsibilit&.
99F. An or%aniation is meetin% its ethical responsibilit& when it __________.
444444444444444444444. +s in compliance with the law and reDuirementsof "arious e)ternal re%ulations.
. oluntaril& mo"es be&ond basic economic, le%al, and
ethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%.. Earns a profit throu%h pro"ision of
%oods and ser"ices desired b& customers.
000000000000000000000. oluntaril& conforms to le%al e)pectations aswell as broader "alues and moral e)pectations of societ&.
. Anticipates sociall& responsible beha"iour.
99G. 2he te)t identifies se"eral criteria for e"aluatin% sociall& responsible corporate beha"iour. A firm
is meetin% its __________when it "oluntaril& mo"es be&ond basic economic, le%al, and ethical
e)pectations to pro"ide leadership in ad"ancin% social well-bein%.
!!!!!!!!!!!!!!!!!!!!!.Economic responsibilit&.
=====================. e%al responsibilit&.
>>>>>>>>>>>>>>>>>>>>>. Ethical responsibilit&.?????????????????????.#iscretionar& responsibilit&.
222222222222222222222. ?takeholder responsibilit&.
99H. An or%aniation is meetin% its discretionar& responsibilit& when it __________.
@@@@@@@@@@@@@@@@@@@@@. +s in compliance with the law and reDuirementsof "arious e)ternal re%ulations.
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. oluntaril& mo"es be&ond basic economic,le%al, and ethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%.
WWWWWWWWWWWWWWWWWWWWW. Earns a profit throu%h pro"ision of%oods and ser"ices desired b& customers.
. oluntaril& conforms to le%al e)pectations aswell as broader "alues and moral e)pectations of societ&.
. Anticipates sociall& responsible beha"iour.
997. 2he hi%hest le"el of social performance comes throu%h the satisfaction of an or%aniation8s
__________.
. Economic responsibilit&.
AAAAAAAAAAAAAAAAAAAAAA. e%al responsibilit&.
BBBBBBBBBBBBBBBBBBBBBB.Ethical responsibilit&.
CCCCCCCCCCCCCCCCCCCCCC.#iscretionar& responsibilit&.
######################. ?takeholder responsibilit&.
99$. 2he obstructionist strate%& in"ol"es a corporate social responsibilit& commitment that
__________.
EEEEEEEEEEEEEEEEEEEEEE. >eflects mainl& economic concerns.
''''''''''''''''''''''. ?eeks to protect the or%aniation b& doin% the minimumle%all& reDuired to satisf& e)pectations.
((((((((((((((((((((((. +s con%ruent with societ&8s pre"ailin% norms,"alues, and e)pectations.
**********************. 2akes pre"enti"e action to a"oid ad"erse socialimpact.
++++++++++++++++++++++. +s inconsistent with pre"ailin% societal norms.
99/. 2he obstructionist strate%& of social responsibilit& meets the or%aniation8s __________.
. Economic responsibilit&.
4444444444444444444444. Economic and le%al responsibilities.. Economic, le%al, and ethical responsibilities.
. Economic, le%al, ethical, anddiscretionar& responsibilities.
0000000000000000000000. Economic, le%al, ethical, discretionar&, andpolitical responsibilities.
9:. 2he defensi"e strate%& in"ol"es a corporate social responsibilit& commitment that __________.
. >eflects mainl& economic concerns.
!!!!!!!!!!!!!!!!!!!!!!. ?eeks to protect the or%aniation b& doin% the minimumle%all& reDuired to satisf& e)pectations.
======================. +s con%ruent with societ&8s pre"ailin% norms,"alues, and e)pectations.
>>>>>>>>>>>>>>>>>>>>>>.2akes pre"entati"e action to a"oid ad"erse social impact.
??????????????????????. +s inconsistent with pre"ailin% societal norms.
91. 2he defensi"e strate%& of social responsibilit& meets the or%aniation8s __________.
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Chapter 3: Ethical Behaviour and Social
Responsibility %(
A. Economic responsibilit&.
B. Economic and le%al responsibilities.C. Economic, le%al, and ethical responsibilities.
#. Economic, le%al, ethical, and discretionar& responsibilities.
E. Economic, le%al, ethical, discretionar&, and political responsibilities.
99. An or%aniation that is pursuin% a;n< __________ social responsibilit& strate%& would likel& do
the minimum ethicall& reDuired to satisf& economic, le%al, and ethical criteria.
2222222222222222222222. bstructionist.
@@@@@@@@@@@@@@@@@@@@@@. #efensi"e.
. Accommodati"e.
WWWWWWWWWWWWWWWWWWWWWW.!roacti"e.
. Ethical.
9. 2he accommodati"e strate%&of social responsibilit& meets the or%aniation8s __________.
A. Economic responsibilit&.
B. Economic and le%al responsibilities.C. Economic, le%al, and ethical responsibilities.
#. Economic, le%al, ethical, and discretionar& responsibilities.
E. Economic, le%al, ethical, discretionar&, and political responsibilities.
9F. An or%aniation that is followin% a;n< __________ social responsibilit& strate%& would both take
pre"enti"e action to a"oid ad"erse social impacts from compan& acti"ities and take a leadership
role in identif&in% and respondin% to emer%in% social issues.
. bstructionist.
. #efensi"e.AAAAAAAAAAAAAAAAAAAAAAA. Accommodati"e.
BBBBBBBBBBBBBBBBBBBBBBB. !roacti"e.
CCCCCCCCCCCCCCCCCCCCCCC. Ethical.
9G. 2he proacti"e strate%& of social responsibilit& meets the or%aniation8s __________.
A. Economic responsibilit&.
B. Economic and le%al responsibilities.C. Economic, le%al, and ethical responsibilities.
#. Economic, le%al, ethical, and discretionar& responsibilities.
E. Economic, le%al, ethical, discretionar&, and political responsibilities.
OR/ANI0ATIONS AND SOCIETY #STUDY QUESTION ($
-o! .overnments n%luence /rgani)ations
9H. +n terms of ethical beha"iour and social responsibilit&, %o"ernmental a%encies ha"e the primar&
responsibilit& of __________.
#######################. ?er"in% the public interest b& e)pandin% thenumber of Iobs a"ailable in the econom&.
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%) Schermerhorn & Wright: Management
Fundamentals
EEEEEEEEEEEEEEEEEEEEEEE. Creatin% an e)tensi"e series of forms and reports todocument as man& business acti"ities as possible.
'''''''''''''''''''''''. akin% sure that businesses are not controlled b&criminal elements.
(((((((((((((((((((((((. onitorin% and ensurin% that businesses compl&with le%islati"e mandates.
***********************. ?er"in% as a balance to powerful businesslobbies that attempt to influence the decisions made b& Con%ress.
97. (o"ernment takes an acti"e role in re%ulatin% business affairs in Canada in all of the followin%
areas ECE!2J
+++++++++++++++++++++++. En"ironmental protection.
. Consumer protection.
44444444444444444444444. !rofit ma)imiation.
. ccupational health and safet&.
. 'air labour practices.
9$. When the Canadian %o"ernment takes an acti"e role in re%ulatin% business b& focusin% on
occupational safet& and health, it __________.
00000000000000000000000. Enforces laws to prohibit emplo&mentdiscrimination.
. Enforces re%ulations to encoura%e clean air.
!!!!!!!!!!!!!!!!!!!!!!!. #iscoura%es product dumpin% and unfair competiti"epractices.
=======================. 'orces businesses to withdraw from sale an&products that are haardous to consumers.>>>>>>>>>>>>>>>>>>>>>>>. >e%ulates the safet& of workin% conditions.
9/. When the Canadian %o"ernment takes an acti"e role in re%ulatin% business throu%h fair labour
practices, it __________.
???????????????????????. Enforces laws to prohibit emplo&ment discrimination.
22222222222222222222222. Enforces re%ulations to encoura%e clean air.
@@@@@@@@@@@@@@@@@@@@@@@. #iscoura%es product dumpin% and unfaircompetiti"e practices.
. 'orces businesses to withdraw from sale an&products that are haardous to consumers.
WWWWWWWWWWWWWWWWWWWWWWW. >e%ulates the safet& of workin%conditions.
9F:. 2he Canadian %o"ernment takes an acti"e role in re%ulatin% business affairs concernin% consumer
protection when it __________.
. Enforces laws to prohibit emplo&mentdiscrimination.
. Enforces re%ulations to encoura%e clean air.
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%+ Schermerhorn & Wright: Management
Fundamentals
. obb&in%.
.!olitical action committees.
AAAAAAAAAAAAAAAAAAAAAAAAA. +lle%al acts.
9FH. fferin% bribes in an attempt to %ain influence o"er public officials is the use of __________
with respect to or%aniations influencin% %o"ernments.
BBBBBBBBBBBBBBBBBBBBBBBBB. !ersonal networks.CCCCCCCCCCCCCCCCCCCCCCCCC. !ublic relations campai%ns.
#########################. obb&in%.
EEEEEEEEEEEEEEEEEEEEEEEEE. !olitical action committees.'''''''''''''''''''''''''. +lle%al acts.
9F7. Accordin% to the te)t, the approaches that businesses can take in influencin% %o"ernments include
all of the followin% ECE!2J
(((((((((((((((((((((((((. !ersonal contacts and networks.*************************. !ublic relations campai%ns.
+++++++++++++++++++++++++. obb&in%.
. +lle%al acts.4444444444444444444444444. >efusin% to abide b& re%ulator&
controls.
Role o% Corporate .overnance
9F$. __________ refers to a board of directors pro"idin% o"ersi%ht of the top mana%ement of an
or%aniation.
. oral o"ersi%ht.
. !ublic scrutin&.
0000000000000000000000000. Corporate %o"ernance.. Ethical imperialism.
!!!!!!!!!!!!!!!!!!!!!!!!!. An e)ecuti"e network.
9F/. Corporate %o"ernance t&picall& in"ol"es all of the followin% ECE!2J
=========================. *irin% and firin% the chief e)ecuti"eofficer ;CE>>>>>>>>>>>>>>>>>>>>>>>>. Assessin% strate%&.
?????????????????????????. erif&in% financial records.
2222222222222222222222222. Appro"in% product specifications andproduction methods.
@@@@@@@@@@@@@@@@@@@@@@@@@. Compensatin% the chief e)ecuti"eofficer ;CE
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Chapter 3: Ethical Behaviour and Social
Responsibility %-
. ?candals occur that raise concerns aboute)ecuti"es8 commitment to hi%h ethical standards and corporate social responsibilit&.
. A and C.
. A, B, and C.
9G1. 2he mana%ement challen%e in contemporar& or%aniations is best summaried in which of thefollowin% statements3
AAAAAAAAAAAAAAAAAAAAAAAAAA. ana%ers must simultaneousl& maintainhi%h-performance standards as well as ethical and sociall& responsible operations.
BBBBBBBBBBBBBBBBBBBBBBBBBB. E"er& mana%er must stri"e to achie"eor%aniational %oals e"en if it compromises hisLher "alues.
CCCCCCCCCCCCCCCCCCCCCCCCCC. Economic performance is the most importantobIecti"e that mana%ers must achie"e.
##########################. aintainin% ethical standards andpromotin% social responsibilit& are the most important obIecti"es mana%ers must achie"e.
EEEEEEEEEEEEEEEEEEEEEEEEEE. ana%ement in toda&8s business en"ironmentshould be approached in essentiall& the same wa& that it was in the past.
9G9. +ncreasin%l&, the public demands that __________
''''''''''''''''''''''''''. ana%ers will be held accountable for achie"in%performance obIecti"es as well as for maintainin% hi%h ethical standards and social
responsibilit&.
((((((((((((((((((((((((((. r%aniations will be held accountablefor ethical and social performance as well as economic performance.
**************************. ana%ers at all le"els must achie"eperformance obIecti"es while doin% so in a sociall& responsible manner.
++++++++++++++++++++++++++. All of the abo"e.
. 0one of the abo"e.