collaborative reflection at the workplace: talk michael prilla et al. at group 2012 conference

Collaborative Reflection at Work: Supporting Informal Learning at a Healthcare Workplace – Michael Prilla, Martin Degeling, Thomas Herrmann

Collabora've Reflec'on at Work: Suppor'ng Informal Learning at a Healthcare Workplace Michael Prilla, Mar'n Degeling, Thomas Herrmann Ruhr University of Bochum, Informa'on and Technology Management {michael.prilla,mar'n.degeling,thomas.herrmann}@rub.de


Reflec'on Reflec'on

Behavior!!

Ideas!!

Feelings!

Returning to experience!

!

Attending to feelings!

!

Re-evaluating experience!

New perspectives!

!

Change in behavior!

!

Readiness for application!

!

Commitment to action!

Experience(s) Reflec've process Outcomes

Collabora've

Articulating, sharing (similar) experience(s)

Articulating, sharing insights / outcomes

Coordinating / guiding social processes of reflection


Collabora've Reflec'on Support at Work (Almost) Unknown Territory

Reflec'on as an individual, cogni've process: LiGle insights on collabora've reflec'on processes

Occurrence in special situa'ons (e.g. debriefings): General needs not well known, liGle support for other situa'ons

Support: Generic tools, mostly data capturing / memory (e.g. diaries): LiGle integra'on into work, liGle support for reflec've process


User Studies: Reflec'on in Prac'ce Exploring needs and support op'ons

Reflection in healthcare e.g. emergency handling, talking to relatives

Reflection of sales presentations e.g. losing pitches (Picture by Victor1558, Flickr)

Reflection of care for elderly people e.g. coping with challenging behaviour (Picture by DonMarcoCaballero, Flickr)


Topic Levels of Collabora've Reflec'on

comprehensive topics

case-‐based topics

episodic topics

top-‐down

contextualisa'on

boTom

-‐up com

bina'on

Example: Conversa'on with pa'ents ▪  Reports of problems in conversa'ons with pa'ents (nurses) ▪  Reflec'on on conversa'ons situa'ons (dyad, with head nurse) ▪  Discussion in mee'ng: What can be improved? (group, all staff)

▪  Individual: episodes related to the topic ▪  Collabora've: alterna've ac'on, resolu'ons

▪  Solu'on (agreed): Change in conversa'ons during ward rounds etc.


Suppor'ng Collabora've Reflec'on: A Blueprint

Ar'cula'on Support central to Collabora've Reflec'on ▪  Documen'ng experiences:

What happened? Emo'ons? Memory aid

▪  Individual reflec'on: Ini'al aTribu'ons, insights

▪  Collabora'on: Similar experiences, own perspec've, proposals

▪  Outcomes: Sustain reflec'on results, link to experiences

Documenta'on/ data capturing (data about work)

Ar'cula'on

Collabora've reflec'on

(discussion, meaning making, nego'a'on, ...)

Sustaining outcomes

(documen'ng, planning implementa'on)

Individual reflec'on

(understanding / meaning making, ...)


Use Case: Conversa'ons with Rela'ves Collabora've Reflec'on to acquire interac'on skills

Central part of work ▪  GeZng informa'on from rela'ves ▪  Emo'onal state and sa'sfac'on of rela'ves

Conversa'on as a burden ▪  Uncomfortable: Something that “people might take home with them” ▪  Difficult handling and emo'onal stress vs. ac'ng professionally

Learning about conversa'ons ▪  Not well covered in /suited for formal training ▪  Experience as major prerequisite for good conversa'ons


The Talk Reflec'on App Suppor'ng Collabora've Reflec'on of Conversa'ons


The Talk Reflec'on App Suppor'ng Collabora've Reflec'on of Conversa'ons in Healthcare

Why didn’t I manage this talk beTer?


Sustaining outcomes

Ar'cula'on


Documenta'on / data capturing




Sustaining outcomes

Ar'cula'on



Why didn’t I manage this talk beTer?



I had a similar experience last

month …


Sustaining outcomes

Ar'cula'on





I agree, let’s write that down


Sustaining outcomes

Ar'cula'on

We should always read the

documenta'on before talking to

rela'ves Individual reflec'on



Lessons learned: Process, Guidance, Mo'va'on

Documenta'on/ data capturing (data about work)

Ar'cula'on


(discussion, elicita'on, nego'a'on, ...)

Sustaining outcomes (synergizing,

documen'ng, planning implementa'on)


(understanding / sensemaking, ...)

Documenta'on •  Add to mandatory task •  Casual input (e.g. self-‐assessment)

•  Stories Sharing •  Expecta'on of feedback, follow-‐up

•  Support: Prompt others for feedback

Suppor'ng itera'ons Individual and collabora've reflec'on •  Topical levels: episodes, cases, comprehensive

Sustaining, contextualizing outcomes •  Link to relevant episodes •  Nego'a'on of common results

Guiding the process •  Entering the “reflec'on space” •  Topic Levels, transi'on between phases, following up


Lessons learned: Organisa'onal integra'on Making reflec'on work sustainably

Reflec'on needs integra'on into organisa'onal procedures ▪  Prerequisite for tool usage ▪  Challenge: Secondary, casual process

Integra'on of Reflec'on Tools ▪  Adding to / enhancing prac'ce ▪  (Reflec'on) Mee'ngs to discuss content ▪  Follow-‐Up procedure: transparency,

mark-‐up ▪  Usage across occurrences / devices

Thanks for your aGen'on. Ques'ons?

[email protected] hTp://www.imtm.iaw.rub.de, @IMTM / hTp://mirror-‐project.eu, @MirrorIP 15

collaborative reflection at the workplace: talk michael prilla et al. at group 2012 conference

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