cross cultural communication
DESCRIPTION
TRANSCRIPT
BY- SAURI PRASAD
PATRASec.-A,MBA
DMS-SOM
A Communications Model
What is “Culture”? Good Cross-Cultural Communicators
High-Context Cultures
Low-Context Cultures
Channel
Sender Message Audience
Feedback
Context
Channel
Sender Message Audience
Feedback
Provides patterns of acceptable behavior & beliefs.
May be based on….NationalityRace and ReligionHistorical Roots…All of the Above
Aware values & behaviors not always “right.”
Flexible & open to change.
Sensitive to verbal & nonverbal behavior.
Aware of values, beliefs, practices of other cultures.
Sensitive to differences within cultures.
HIGH CONTEXT Vs LOW CONTEXT
Infer information from message context, rather than from content.
Prefer indirectness, politeness & ambiguity.
Convey little information explicitly.
Rely heavily on nonverbal signs.
Asian Latin American Middle Eastern
Rely more on content rather than on context. Explicitly spell out information.
Value directness. See indirectness as manipulative.
Value written word more than oral statements.
European Scandinavian North American
Japan China
India Mexico