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TRANSCRIPT
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HOTELSKI INFORMACIJSKI SUSTAV
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HOTELSKI INFORMACIJSKI SUSTAV
RECEPCIJAGlavna knjiga i saldakonti
boravak
računi
...bookingnajava
rezervacijacheck-in
...
računi
računi
BilancaSaldakonti
PDV...
On-line rezervacija
Gastro 1....n
Skladište 1....n
normativ
gost
gost
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Prijava osnovnih podataka
• Prijava kapaciteta (objekti, smještajne jedinice, kuhinje, rezervacijske grupe)
• Prijava operatera i prava pristupa (administrator, recepcioner,...)
• Prijava cjenika (individualni, agencijski,....) – na razini smještajne jedinice (sobe) ili osobe.
• Prijava ugovora s agencijama (popusti, rokovi plaćanja,...)
• ...
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Cjenici – primjer
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Cjenici - primjer
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Ugovori - primjer
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Dokumenti
• Plan – ponuda• Ugovori – fiksni, alotmanski• Booking liste• Liste čekanja• Najave, rezervacije – individualne, agencijske• ...
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Dokumenti
• Novi dokument automatski zatvara prethodni dokument (npr. najava po alotmanskom ugovoru automatski umanjuje alotman, osim ako se radi o zakupu kapaciteta izvan kontigenta).
• Overbooking kapaciteta je moguć za nepotvrđene rezervacije, ponude, planove, alotmanske ugovore i booking liste.
• Overbooking nije dozvoljen kod potvrđenih rezervacija, fiksnih ugovora i najava agencija.
• Prodaja radi s rezervacijom kapaciteta na razini od grupe objekata do tipa smještajnih jedinica, a rezervaciju same smještajne jedinice (sobe) vrši recepcija
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Najava - primjer
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Rezervacija - primjer
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RECEPCIJSKO POSLOVANJE
• Rezervacija smještajne jedinice prema hotelskoj prodaji (rooming)• Nova individualna ili agencijska rezervacija• Prijem gostiju (kratka i duga prijava)• Praćenje boravka (prebacivanje iz sobe u sobu; skraćenje ili produženje
boravka; dodavanje izvanpansionske potrošnje – tlf, TV, restoran, šank; prijava novog gosta u sobu;...)
• Fakturiranje za individualne goste i za usluge agencijskih gostiju koje nisu pokrivene vaucherom. Fakturiranje je moguće za sve kombinacije: račun za sobu, zasebni računi za goste u sobi, za samo dio usluga, više soba na jedan račun, dio po vaucheru dio za naplatu,...
• Odjava boravka, koja je moguća nakon što je sve vezano uz boravak fakturirano (osim za dio usluga koje su pokrivene vaucherom, za koje fakture izdaje prodaja).
• E-mail prijava za TZ.
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Recepcija - rezervacija
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Recepcija - prikaz
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Recepcija - prijava
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Recepcija - prikaz
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ON-LINE rezervacija
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Gastro – šank -> recepcija
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Gastro – šank -> recepcija
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Recepcija – prikaz boravka
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Hotelska prodaja - fakturiranje
• Individualne fakture i djelovi faktura agencijskih gostiju za usluge koje nisu pokrivene vaucher-om obično se izdaju sa recepcije
• Fakture za usluge pokrivene vaucherom nastaju automatski prema (ne)odjavljenim smještajnim jedinicama, za jedan ili više vauchera, po izboru
• Izdavanje faktura koje nisu vezane uz boravak• Devizne i kunske fakture, na hrvatskom i engleskom jeziku, uz
mogućnost nadopune i na druge jezike• Vezivanje akontacija uz fakturu• Automatsko knjiženje u POS financijsko knjigovodstvo
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Fakturiranje - primjer
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Fakturiranje - primjer
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IZVJEŠĆA
• Pregled zauzeća
• Pregled najava, booking-a i individualne prodaje
• Dnevna, periodična izvješća
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Pregled zauzeća
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Pregled najava, booking-a,...
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Dnevna, periodična izvješća
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Dnevna, periodična izvješća
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SKLADIŠTE MATERIJALA I GASTRO
• Skladište materijala se prati prema ulazima od dobavljača i prema normativima za ugostiteljske usluge.
• Gastro dio prati narudžbe gostiju po stolu kumulativno, narudžbe gostiju se prosljeđuju kuhinji prema mjestu izdavanja jela/pića i na kraju, izdavanje računa. Račun je moguće naplatiti odmah ili prebaciti na račun sobe.
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Normativi
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PRIJENOS HIS -> GLAVNA KNJIGA I SALDAKONTI
• Shema knjiženja za boravak: dnevno knjiženje prihoda ostvarenih kroz boravak gostiju (pansionske, izvanpansionske usluge, boravišna pristojba,...)
• Shema knjiženja za račune izdane na recepciji (individualni i agencijski računi, prijenos u PDV knjige i saldakonti; sheme po vrsti računa i načinu plaćanja)
• Shema knjiženja za račune izdane kroz “gastro” (prijenos u PDV knjige; sheme po vrsti računa i načinu plaćanja)
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Shema knjiženja - boravak
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Shema knjiženja - računi
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Prijenos podataka u glavnu knjigu
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GLAVNA KNJIGA I SALDAKONTI
• Knjiženja - temeljnice• Saldakonti• Obračun PDV-a• Izvještaji: bilanca, saldakonti kartice, otvorene
stavke kupaca i dobavljača, knjige PDV-a• ...