infosys presentation bangalore

8/10/2019 Infosys Presentation Bangalore

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Infosys BPO Limited(formerly Progeon Limited) is theBPO (Business Process Outsourcing) subsidiary ofInfosys Technologies Ltd.

The company was started as Progeon Limited in April

2002 and is today among the top third-party BPOs inIndia according to NASSCOM.

Infosys BPO closed FY 07-08 with a revenue of $250.3 million with 11 centers worldwide employing16,295 employees and 44 clients.

It has its headquarters in Bangalore


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Aerospace and Automotive Banking and Capital Markets

Communication Service Providers

Energy and Utilities

Healthcare Insurance

Life Sciences

Manufacturing

Media and Entertainment

Retail and Consumer Packaged Goods

Services

Transportation and Services


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There are three types of training need analysis

done in Infosys:

Organizational need analysis

Job need analysis

Person need analysis.

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This includes:

Define Infosys s Short Term Goals/Objectives

Define Infosys s Long Term Goals/Objectives

Human Resource Analysis Efficiency Indexes Assessment

Assessment of the organizational climate

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The specific content of present or anticipatedjobs is examined through job analysis. Forexisting jobs,

Information on the tasks to be performed

(contained in job descriptions), The skills necessary to perform those tasks

(drawn from job qualifications),

The minimum acceptable standards (obtainedfrom performance appraisals)

are gathered. This information can then be usedto ensure that training programs are job specificand useful.

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Person needs analysis can be either broad or

narrow in scope.

The broader approach compares actualperformance with the minimum acceptable

standards of performance. Based on the actual,current job performance of an employee;therefore, it can be used to determine trainingneeds for the current job.

The narrower approach compares an evaluationof employee proficiency on each required skilldimension with the proficiency level required foreach skill. Used to identify development needsfor future jobs.

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Teams:- Corporate training team

Organisational development team

Corporate training team caters to band Bonly-process executive & senior processexecutive

OD team caters to band C and above

Total number of people in T&D dept-30

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Training dept is divided across 5 verticals1-communication service providers e.g. british

telecom.2-banking and capital market e.g. UBS,

Deutsche.3-manufacturing vertical e.g. Cisco, ingram

micro4-insurance and health care-Aon5-emerging markets-yahoo and British

petroleum

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Classroom Halls

Mysore campus:-worlds biggest trainingcentre

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It is a Rs. 260 crore corporate training centre.

It adds 12,000 employees every year.

The US $ 60 million training centre is housedin a 270 acre campus at Mysore

Facilities at the training centre of the Infosyscomprise food court, employee care centre,

theatre, and education research block, besidethe trainee hostel.


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In-house training team

Except for operations management for bandC, done through vendors e.g. On Track.

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Types of training is different for differenthierarchy levels. It is mainly divided into 2types

For band B

For band C and above

For a period of 2-3 yrs with the companythese employees have to go through certain

number of trainings

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Induction Voice and accent training

Process training

6 months training process recruits in band B have to go through the

following training programs during a periodof 2-3 yrs

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Domain training-for specific verticals they

have to go for certifications called as domaincertifications e.g. t100.

-This is mainly a benchmark for process knowhow.

Quality training-six sigma certifications.

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Competency based training:-1)Soft skills training:-

communication, presentation, culturalsensitivity, client interface training.

MIND-mentoring, innovating, negotiating,developing. It is for self-awareness and selfevaluation, mainly focuses on EQ.Transactional analysis-for understanding

your own personality

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Technical training:-

e-mail etiquettes.

excel training.

presentation skills.

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Leadership fundamentals:- Harnessing leadership qualities

Appraisal skills workshop:- How to evaluate sub-ordinates

How to handle escalations

How to appraise

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Career pathing:- Chalk out career path for all Should have completed 18 months in Infosys. Provided by career counselor.

Higher education:- MBA 50% of the fees is reimbursed.

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Performance Development Plan:- A sheet which the employee and manager has

to fill where both of them have to provideinformation which all areas the employee has

improved in.Projects:- Small term projects like on Six Sigma, where

at the end of it the employee has to give

presentations to the training team.

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Questionnaire:- Feed back from the employees on the quality

and content of training

Analysis is done on it and than it is scaled.

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infosys presentation bangalore

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