European hub in a global network

IndexWe are Janssen. Learn more about our exemplary services. You will see that at Janssen, everything revolves around you.

01SOLUTIONS

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SERVICESP. 07 / 18

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ABOUT JANSSENP. 03 / 06

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About JanssenAt Janssen, we pride ourselves as an established and reliable company and continue to offer all of the expertise of a first-class logistics service provider. With over 136 years of experience as a fifth generation family owned company we continue to flourish in this globalizing world.

Janssen was founded in 1877 under the name Janssenbooten (boats). In those days, transport was done solely by ship and horse. Beginning in the 1940’s, Janssen started its trucking business to reach inland destina-tions. As a result, we changed our name to Janssenauto’s (trucks).

As the years passed, logistic needs were changing. Production companies were focusing on their core business and began outsourcing all other activities. Not Janssen! We took this opportunity to recognize what was best for our customer and provided warehousing solutions. Thus, the ware-housing department was created.

Internationalisation boosted the import and export of foreign products which made us realize that we needed to be innovative in our approach to business. As a result, we created our Value Added Services (VAS) department which provides assembly, product modifica-tion, after sales services, return logistics and repairs.

Due to the intermodal connections via nearby seaports, airports and railway stations, the Janssen Venlo (NL) facility has been the logistics hotspot 10 years in a row.

Because of the exceptional growth in inter- national trade, Janssen is now based in the main ports of Europe such as: Amsterdam, Rotterdam, Antwerp and Brussels. Addition-ally, we offer direct train and barge connec-tion from ports Rotterdam and Antwerp.

When it comes to European Distribution services, intermodal connections and air & ocean freight, Janssen is the gateway in and out of Europe.

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Global network and Air & OceanOur network, at Janssen, consists of 300 offices worldwide in over110 countries which makes us a leading global player in the market.

We offer door to door deliveries via air, ocean, rail and road, as well as, worldwide consolidation solutions for air and ocean freight. Recently, we began transporting containers by railway from Asia (11,000 kilometers) which can save 14 to 18 days

in transit! Additionally, the cost savings, if compared to air transit, are substantial. We also offer worldwide customs assi- stance to make life as easy as possible for our customers.

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SERVICES

As one of the market-leading ocean freight forwarders, Janssen ensures that your cargo is transported to wherever in the world you want it to be taken.

As one of the market-leading freight for-warders, Janssen ensures that your cargo is transported to wherever in the world you want it to be taken.

Janssen is a progressive innovator, offering tailor made solutions and a global network of local experts.

We are a strong partner to our customers, with their processes leading ours and not the other way around. As one of the leading ocean freight forwarders, Janssen offers outstand-ing, cost effective logistics solutions designed to meet all sea transport challenges.

Janssen Sea Freight transports freight by sea to 130 countries, facilitating the global trading relationships of our customers. Wherever your shipment is going, and whatever it is, we can offer you the ideal option. We ship from door to door reliably, flexibly and quickly.

Global SeafreightAs one of the market-leading sea freight forwarders, Janssen ensures that your cargo is transported to wherever in the world you want it to be taken.

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Janssen complete: The solution for your full-container requirements (FCL transport)

Janssen combined: Consolidation of contain-er part loads (LCL transport)

Janssen skybridge: Air freight is fast, ocean freight is attractively priced and environmen-tally friendlier. A combination of the two can form an ideal solution. You tell us where the goods have to be picked up and delivered and we’ll find the best route and the perfect com-bination.

Janssen crosstrade: Cross trade is where your goods are carried directly from the producer to the end buyer without you ever receiving them physically. Neutrality is essen-tial for both the buyer and the seller. At your request, Janssen will neutralize the consign-ment and provide the required information. Throughout the shipment, we act as organizer and coordinator. Your benefits include direct cost savings, a single contact point and a transport tracking system for all your world-wide shipments. 08

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Global AirfreightAs one of the market-leading air freight forwarders, Janssen ensures that your cargo is transported to wherever in the world you want it to be taken.

Janssen is a market leader, offering innova-tive solutions and a global network. We are a strong partner to our customers. With our 5 locations in Netherlands and Belgium, we allow our customers to do business in even the remotest corners of the world.

Our customers benefit from a choice of first-class airlines with excellent transport connections and continuous tracking of shipments using the latest online tracking systems.

For your air freight shipments we offer a va-riety of service types that you can use accord-ing to your requirements.

With Janssen’s time defined air freight prod-ucts, you set the pace. Our custom air freight products allow you to coordinate your freight with even greater flexibility and efficiency.

Janssen economy: For less urgent shipments with a lead time of five to six days an attrac-tively priced alternative (airport to airport ).

Janssen business: For urgent cargo with a standard transit time of three to four days (airport to airport). 01

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Janssen first: For extremely urgent cargo! We guarantee on-time deliverywithin one or two days (airport to airport).

Janssen express: In addition to regular shipments, we can also deliver your smaller consignments to the customer instead of the airport.This door-to-door solution combines speed with reliability, everywhere in the world.

Janssen skybridge: Air freight in combination with ocean freight: Air freight is fast, ocean freight is attractively priced and environmen-tally friendlier. A combination of the two can form an ideal solution. You tell us where the goods have to be picked up and delivered and we’ll find the best route and the perfect combination. Janssen projects: We can transport all your special projects. Nothing is, too long, too big or too high. We offer integrated transport solutions, everywhere in the world. Your chal-lenge is our opportunity to demonstrate our expertise. Our specialist teams provide the equipment and advice to get the job done.

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With a closely-meshed network of terminals and transport lines, Janssen combines the inter-system advantages of the three trans-port modes: inland waterway, rail and road, in order to optimize transport times and costs. Very short transfer times, fixed routes and frequent scheduled departures form the basis for fast, reliable, efficient container transports.

Multimodal FreightWith excellent rail- and waterway connections at Antwerp, Rotterdam and Venlo, we can deliver or pick up your goods efficiently to and from our Europe-an Hinterland.

As one of the market-leading freight for-warders, Janssen ensures that your cargo is transported to wherever in Europe you want it to be taken.

As one of the market-leading freight for-warders, Janssen ensures that your cargo is transported to wherever in the world you want it to be taken.

Janssen is a progressive innovator, offering tailor made solutions and a global network of local experts.

We are a strong partner to our customers, with their processes leading ours and not the other way around. As a neutral service provider, Janssen organizes and carries out trimodal container-transports (Port-to-door/Door-to-port) between the seaports of Western Europe and the European hinterland. Janssen offers a comprehensive range of services from one hand, and is the contact partner for the whole transport chain.

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Additionally, we offer Value Added Deliver-ies (VAD), consumer deliveries, city centre deliveries and installation on site, as well as, intermodal connections throughout Europe via train and barge. We utilize Europakket, sending more than two million packages commissioned by her customers on a monthly basis. Because of the total purchase volume we are a serious negotiation partner for the various parcel carriers.

As a result, you can take advantage of this purchase volume. Finally, because efficien-cy is important to us, we offer just in time delivery solutions. We offer return logistics so your clients are treated with the best service available.

At Janssen, our services revolve around you.

European Distribution (Pallets & Parcels)What makes Janssen stand out from other companies on European pallet distri-bution is that we have 350 trucks on route daily throughout Europe.

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Value Added Services (VAS)At Janssen, we strive for quality service and more importantly, saving our clients money. An example is our assembly service.

Before entering the market, Janssen assembly experts can adjust your product to fit the requirements of that exact customer or country. It doesn’t matter what kind of product you export (ie.,consumer electronics or food re-lated) we will make sure it meets EU standards. Also, by repacking products in a smart and efficient way, we significantly reduce the total shipping costs and customs duty percentages. These are just some of our proactive Value Added Services. Other VAS services include: E-Fulfilment, repair and refurbishing.

Therefore by integrating Value Added Services with our transport and warehousing, a single controlling point is created, guaranteeing the utmost efficiency.

Repacking

Assembly

ReturnHandling Refurbish

(VAS)Repair

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You can be rest assured that your cargo is safe and in the hands of well-trained and experi-enced professionals. Our efficient warehouse layout and expertise, with innovative automa-tion systems, gives our customers real time stock information online. At Janssen, not only do we store your cargo, we can also prepare it to meet every requirement per destination.

Customs Bonded WarehousingGoods imported into the European Union (EU) will have to be released into free circulation (ie, to be cleared by customs). This will mean that a Value Added Tax (VAT) and customs duties will have to be paid. At Janssen, our clients have the option of storing their goods in one of our many bonded warehouses.

By doing so, you can postpone the customs clearance, payment of VAT and duties or avoid payment altogether for goods whose desti-nation is outside the EU. Finally, because of available AEO certification, our clients can be assured of more customs advantages.

WarehousingWith over 120,000 square metres of bonded warehousing, Janssen has estab-lished itself as the hub for companies entering the European market.

Our warehouses are a one stop logistic fulfilment centre.

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SOLUTIONS

E-trade EuropeSell in Europe, be in Europe.

E-trade Europe: Janssen is a leader in e- Commerce and e-Fulfillment Management, with a solution that gives online retailers control over the end-to-end customer journey from checkout to returns. Our innovative soft-ware, extensive logistics infrastructure, and cross-border expertise empower you to sell efficiently into international markets while delivering a seamless online shopping expe-rience. We enable you to sell internationally but feel local to your cross-border shoppers. By using our own parcel delivery service, we can deliver direct to businesses and consum-ers, cost efficient and fully traceable.

Webshop: With our experience and exper-tise we can develop a local website for you or integrate available tools into yours.

Reduce cart abandonment and maximize conversion rates with our checkout module with full landed cost visibility.

With our secure checkout, your shoppers can clearly view the entire cost, goods, shipping, handling, duties, and taxes; select their pre-ferred shipping method; and choose whether to make duty payment at the checkout or during the delivery process. Janssen remits

to the you, agent or retailer. We also allow you or Janssen to act as the Merchant of Record.

Logistics: Hand off all of some of your order fulfilment challenges, from shipping and delivery, including carrier management and cross-border clearance (taxes, customs, duties, compliance), to returns management. Thanks to our deep logistics expertise, many global partners, and carrier-agnostic ap-proach, we can tailor each logistics compo-nent to best meet the needs of your company, your international customers, and your target market. We can hold forward stock for fast movers in our centralized VAL warehouse or arrange for direct end-to-end shipments from your location worldwide to a business or customer’s home address in Europe.

Customer Service: Provide excellent cus-tomer service. As at home, your cross-bor-der customers will be more likely to buy from you if they know they have someone to turn to with their questions or concerns. With E-Trade Europe, we offer a multilingual customer care service to supplement your domestic.

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We understand the importance of presenta-tion and getting your orders delivered accu-rately and quickly to your distributors. We serve as an extension of your company in the eyes of your customers and our services and performance help further build your brand equity.

Often times, parts and supplies are mission critical and need to be quickly delivered to a destination.We are highly experienced in the direct selling industry and work with a num-ber of the leading direct selling companies. Over the past several years we have developed a broad range of services and solutions that may be customized to support and manage part or all of your direct selling order fulfill-ment needs.

Direct SellingAt Janssen we understand and highly value the importance direct selling compa-nies place in choosing us as their 5PL partner.

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SERVICES:

• Warehousing with temperature controlled storage

• 24 hour order processing • Reduced parcel shipping and freight rates • Multi DC solutions • Flexible with high touch, high feel approach • Customized promotional printing • Market research services in-house • Variable data printing and personalization

of inserts • Gift cards and incentives rewards processing • Custom packaging and kitting solutions • Comprehensive customer care solutions • Skilled associates with knowledge of party

plan models • Web reporting with real-time visibility

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Therefore, we offer our Direct Response cli-ents cost saving delivery options and dedicate our efforts on providing some of the most cost-effective order fulfillment and distribu-tion solutions possible. We work with a num-ber of the leading Direct Response companies and understand many of the unique aspects of the business. Whether it is frequently chang-ing offer codes or upsells, optimizing pick and pack services, or rapid processing of returns, we strive to provide our clients with outstand-ing service and cost-effective solutions. In addition to direct-to-consumer order fulfill-ment expertise, we have extensive experience in shipping large retail orders. With years of experience in providing outstanding service to our Direct Response clients and a compre-hensive suite of customized solutions, we can meet all your requirements for Direct Re-sponse order fulfillment and distribution.

Direct ResponseIn the Direct Response world, every dollar saved on order fulfillment and distri-bution costs is a dollar that can be redirected towards increased media or adver-tising spending thereby generating more orders.

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SERVICES:

• Secure Product Storage • Inventory Management • Multi-source Order Entry • Payment Processing • Auto-ship Management • Installment Payments • Product Pick & Pack • Product Kitting • Literature Fulfillment • Customer Service/Support • E-Commerce Support • Parcel Consolidation Services • Access to all Carriers • Customization • Special Handling • Quality Assurance • Rapid Returns Processing • Management Reports • Secure Online Access • EDI Management Capabilities23 24

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Specialty RetailSpecialty retail distribution is rarely nice and simple.

With thousands of inbound shipments and customer orders, shifting schedules, chang-ing demands, and cost considerations, retail distribution is increasingly complex. Janssen is your trusted transportation and distribution partner who’s smart, flexible, and can help you find the best solutions every step of the way.

Working with big box stores isn’t an easy task. They have very specific vendor compliance re-quirements that differ from retailer to retailer. Failing to adhere to these stringent vendor compliance requirements can lead to charge-backs and the potential loss of business. Many retailers also have specific compliance and Electronic Data Interchange (EDI) require-ments that can be difficult to manage effec-tively. Janssen personnel have the expertise to navigate these often stringent requirements. Under our vendor compliance program, the specific requirements that pertain to the ship-ment of goods for each retailer are maintained and adhered to when shipping your product to the various vendors. We can also organize and deliver the required EDI transmissions re-quired by your retailers allowing you to easily implement an EDI compliant program and

avoid the “charge-backs” often associated with the lack of EDI compliance or vendor guideline conformance.

SERVICES:

• High-Volume through EDI Transmissions • Complete routing services for all sizes of

retailers • Following Strict Routing Guide Instructions • Floor load or pallet based on customer

specification • Temp control storage available • OMS with comprehensive order manage-

ment and processing • On Staff Traffic Manager • eCommerce platform integration and solu-

tions • Web based reporting system at Janssen

INDUSTRIES

FashionWhen it comes to fashion, apparel and accessories, Janssen knows exactly what you’re talking about.

Projects big or small, we have dedicated hanging space and specially designed bin-racks for all types of clothes; from socks, jeans and t-shirts to shoes, boots and coats, whether you require hangers, special pack-aging, branding or re-branding, we are here to help. Our fulfillment area can quickly pack and ship any garment for you, through all major shipping carriers. We also enable you to easily include coupon-inserts or stickers in your shipping box. Janssen can manage a wide range of apparel items, and our team ex-pertly cares for your soft goods with spotless storage facilities and gentle packing prior to shipping.

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SERVICES:

• Labeling, boxing & kitting • POS display assembly • Gentle shipping & packing • Size, style and color sorting • Price ticketing • Retail order fulfillment • Retail prep • Repackaging • Low cost shipping options • High-Volume EDI • Complete routing services • Ship truck load, LTL, or parcel • Routing guide expertise • Web based reporting system • Full data export • Smart returns & exchanges

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We offer a broad range of logistics services for automotive and aerospace companies. With the evolution of just-in-time (JIT) supplier programs, we realize how critical it is to have a comprehensive integrated, streamlined and highly efficient supply chain.

Often times, parts and supplies are mission critical and need to be quickly delivered to a destination.

We provide our clients with outstanding and very responsive service so that they may meet or exceed their service level requirements. We have developed a broad range of services and tools that can be customized to support and manage part or all automotive and aerospace businesses supply chains needs.

Automotive & AerospaceWe offer a broad range of logistics services for automotive and aerospace com-panies.

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SERVICES:

• Warehousing with temperature controlle storage

• Order management and processing• Crossdocking and transloading• Order fulfillment with 24 hour or less turn

around• Kitting and repackaging• Reverse logistics with returns and refur-

bishment• Literature, catalog and premium fulfillment• Retail order fulfillment with retail prep and/

or repackaging• Low-cost and proprietary parcel and freight

shipping options• Inventory management with stock

recomendations based on usage• Expedited delivery - both domestic and

international• Routing guide expertise and label printing

Books / Music / VideosWe understand the challenges and needs of media and publishing organiza-tions in today’s marketplace, both with consumers and distributors.

We understand the challenges and needs of media and publishing organizations in today’s marketplace, both with consumers and distributors. Our systems and person-nel are accustomed to handling both direct to consumer orders as well as large, busi-ness-to-business, retail orders. Furthermore, we understand how important it is to have cost-effective shipping options so that is why we have our own services to provide signifi-cantly discounted residential shipping via Media Mail, Bound Printed Matter and Parcel shipments.

SERVICES:

• Warehousing with temperature controlled storage

• Order management and processing • Crossdocking and transloading • Order fulfillment with 24 hour or less turn

around • Kitting and repackaging • Reverse logistics with returns and refurbishment • Literature, catalog and premium fulfillment • Retail order fulfillment with retail prep

and/or repackaging • Low-cost and proprietary parcel and

freight shipping options • Inventory management with stock recommendations based on usage • Expedited delivery - both domestic and

international • Routing guide expertise and label printing

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Computers & ElectronicsJanssen has worked with a number of computer and electronics companies over the past decade.

We understand the highly competitive nature of the business and the need for computer and electronics companies to continually increase productivity and performance while reducing costs. Product life cycles can be short and product innovation is rapid with products potentially becoming obsolete over-night. There is a first mover advantage in this industy. Companies need to get their products to market quickly, efficiently and accurately in order to quickly capture market share. We understand the industry and the competitive issuses facing companies and seek to provide outstanding service with unfailing reliability and dependability for our clients.To be suc-cessful in today’s competitive marketplace, computer and electronics companies must have an integrated and well functioning sup-ply chain. We have developed a broad range of services and tools to assist computer and electronics companies with the management of their supply chains.

SERVICES:

• Warehouses with state-of-the-art RF WMS systems

• Temperature controlled warehousing available • OMS with comprehensive order management and processing • Order fulfillment with 24 hour or less turn

around • Kitting and repackaging • Reverse logistics with returns and refurbishment • Discounted and proprietary parcel and

freight shipping • Real-time connectivity and systems integration • Full service call center • eCommerce platform integration and solutions • Web based reporting available at Janssen • Follow-up customer service and support

via phone and web

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Health & BeautyAt Janssen, we understand that health and beauty products require unique care throughout the entire fulfillment process.

We have worked with numerous health & beauty clients over the years and developed customized solutions to best suit each of their needs. Our facilities offer temperature controlled climates to meet the needs of our clients.

We offer numerous value-added services to promote the most beneficial and profitable solution to our clients. Our multi distribution center model allows our clients to get their packages to customers 2-3 days sooner than most other fulfillment centers, all while saving money on every shipment. We also offer a diverse eCommerce platform that allows cli-ents to promote their product through various avenues, ranging from online marketplaces to daily deals to retail outlets, for maximum ex-posure throughout the entire selling process.

Our team at Janssen makes sure the our clients’ image is maintained at the highest rates by taking the time to review orders and guarantee that shipments arrive just they way they should, with the product in perfect condi-tion with no leaks or damages. Throughout the years we have continued to deliver extremely

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successful service levels to our clients and always strive for excellence in our upcoming endeavors.

SERVICES:

• Save time and money with our multi-DC model

• Temperature controlled storage available • Comprehensive experience working with

Health & Beauty clients • Extraordinary record of delivering excellent

service levels • Fully customizable solutions for each client • Expanded global reach through our diverse

eCommerce platform • Quick and seamless systems integration

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Janssen helps the offshore industry to se-cure the energy resources the world needs. Through seamlesslogistics solutions, we support every aspect of offshore exploration, development and pro-duction, making it easy forour customers to work closely with their sup-pliers, partners and customers.Most projects involve a significant logistics management effort: analyzing project needs, finding and selectingservice providers, coordinating movements, satisfying documentation requirements and so on.Janssen lightens the load with our project management and forwarding services.We act on your behalf as an exclusive for-warding agent for projects, using dedicated teams with specialists thathandle all your needs, including planning, transportation, documentation, reporting and clearances.All types of cargo Janssen manages logistics for goods of all types, from standard items to urgent deliveries, special goods and outsized

Offshore and EnergyGlobal demand for energy is driving oil and gas activity in remote and harsh off-shore regions.

items. We have specialists with expertise in handling break bulk, out-of-gauge and heavy lift transportation.

SERVICES:

• Project Management • Ship Spare Parts Service • Airfreight • Marine Management • Order management and processing • Integrated Parcel and freight shipping options • Inventory management with stock recommendations based on usage

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We understand the importance of presenta-tion and getting your orders delivered accu-rately and quickly to your distributors. We serve as an extension of your company in the eyes of your customers and our services and performance help further build your brand equity.

Often times, parts and supplies are mission critical and need to be quickly delivered to a destination.We are highly experienced in the direct selling industry and work with a num-ber of the leading direct selling companies. Over the past several years we have developed a broad range of services and solutions that may be customized to support and manage part or all of your direct selling order fulfill-ment needs.

Housewares & Home furnishingHousewares and home furnishings is a rapidly growing segment for Janssen.

SERVICES:

• Warehousing with temperature controlled storage

• Order management and processing • Crossdocking and transloading • Order fulfillment with 24 hour or less turn-

around • Kitting and repackaging • Reverse logistics with returns and refur-

bishment • Retail order fulfillment with retail prep

and/or repackaging • Low-cost and proprietary parcel and freight

shipping options • Inventory management with stock level

recommendations • Expedited delivery - both domestic and

international • Web based reporting system at Janssen

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BRUSSELS (BE) Phone: +32 (0) 2 588 0480

Brussels@jao1877.com

ANTWERP (BE) Phone: +32 (0) 3 808 3118

Antwerp@jao1877.com

ROTTERDAM (NL)Phone: +31 (0) 10 302 0712Rotterdam@jao1877.com

AMSTERDAM (NL)Phone: +31 (0) 20 308 0725 Amsterdam@jao1877.com

VENLO (NL)Phone: +31 (0) 77 320 1234

Venlo@jao1877.com

www.jao1877.com