C.KARTHIK REDDY karthik9989@gmail.com +91 9052050905Software Engineer Summary :

To establish myself as a software developer / designer with an integrated enterprise business solution provider through a long time commitment where I can utilize my past professional experience and my technical skills in a challenging environment that utilizes team work effort for developing, learning and researching, contributing to company’s growth and in turn ensuring my personal and professional growth within the organization.

Total experience 4 years .1 year as Java developer and 3 years as Service Now developer.

Professional Summary:

● Experienced in Development and Customization in Service Now.● Have worked on Service Now modules like Asset Management and Content Management. ● Have worked on ITIL presses Incident, change, problem, and request in Service Now. ● Have worked on Service Now integration using REST and SOAP.● Worked on the performance analytics (PA).● Worked on Service Now SCCM and Orchestration integration● Experience with servers like Tomcat Web server and MID server in service now.● Having experience in Development and Implementation of Applications using JAVA and J2EE.● Having Knowledge in the Development of Web applications using Java and server side technologies like

Servlets, Jsp, and JDBC.● Experienced in Development of UI using JavaScript MVC model, Ajax, HTML, CSS, Bootstrap, Glide and

jelly.● Experience in using Spring Frameworks and JBDC.● Ability to learn quickly and applying on new technologies.● Hard working and taking up the challenges with both individual contribution as well as team work● Good technical, analyzing capabilities. Team player and self-confidence.

Educational Qualification:

B. Tech in Information Technology, from Jawaharlal Nehru Technological University, Hyderabad (A.P.)

Technical Expertise :

● Operating System : Windows● Programming Language : Java● Certification : Service now System administrator ,Mongodb certified ● J2EE Technologies : JSP, Servlets, JDBC● Web Technologies : HTML5, CSS3, JavaScript MVC model, Ajax,

Bootstrap, Glide and jelly.● Framework : Struts, Spring.● IDE’s : MyEclipse and STS● Database : SQL Server, Mongodb.● Servers : Tomcat, Tc Server, Service now MID Server.● Tools : Service now

C.KARTHIK REDDY karthik9989@gmail.com +91 9052050905Software Engineer Work Experience:

Curranty Working as Lead Associate in Genpact Pvt Ltd, Hyderabad from Nov, 2015 to till date.

Worked as Software Developer in RCV Innovations Pvt Ltd, Hyderabad from Mar, 2013 to Fed-2015.

Worked as Software Developer Visionisys, Hyderabad from Mar, 2012 to Mar,2013

Project 1:

Project Service NowDescription The ITIL (Information Technology Infrastructure Library) framework is

designed to standardize the selection, planning, delivery and support of IT services to a business. The goal is to improve efficiency and achieve predictable service levels. The ITIL framework enables IT to be a business service partner, rather than just back-end support. ITIL guidelines and best practices align IT actions and expenses to business needs and change them as the business grows or shifts direction.

Role Lead AssociateDuration Nov-2015to Till date

Title : ITIL Process (Request, Incident, Change and problem)Client : HeinekenTechnology : Glide and jellyApplication Server : SQL ServerBrowsers : Mozilla Firefox and IE 7.0(or higher)IDE Tools : Service Now (ITIL)Team Size : 12

Responsibilities: Implemented ITIL process (Request, Incident, Change and problem) as per the client business

need. Customizing the forms and implementing the business logic using Business Rules, Client Scripts,

UI Polices, schedule jobs, background scripts etc. Creating SLA’s Implemented REST and SOAP integrations Worked on orchestration integrations to start and stop service, resetting password etc. Data migrations from other data scores to service now. Implemented Inbound Email actions. Implemented schedule notifications jobs. Creating service catalog. Creating custom chart reports. Creating archiving roles the date.

C.KARTHIK REDDY karthik9989@gmail.com +91 9052050905Software Engineer

Designing self-service portal for end user’s. Creating ACL (Access Controls) for end user’s. LDAP integration and other ITSM tool (T-systems and Orange).

Project 2:

Project Service NowDescription Performance management is a process by which organizations align their

resources, systems, and employees to strategic objectives and priorities.

The single system of record approach within the ServiceNow platform allows you to measure and drive performance faster, easier and more engagingly within and across all service request management processes. Provide time-based perspectives of relevant data and focus on trend anomalies to prompt action.

Role Lead AssociateDuration Nov-2015to Till date

Title : Performance AnalyticsClient : HeinekenTechnology : Glide and jellyApplication Server : SQL ServerBrowsers : Mozilla Firefox, Chrome and IE 7.0(or higher)IDE Tools : Service Now (ITIL)Team Size : 12

Responsibilities:

Creating dashboards as per customer needs. Creating Indicators, widgets and breakdowns. Creating Scorecards and Data Collector.

Project 3:

Project Service NowDescription Best Buy Co., Inc. is an American multinational consumer electronics

corporation headquartered in Richfield, Minnesota, a Minneapolis suburb.Asset management is a systematic process of operating, maintaining, upgrading, and disposing of assets cost-effectively. Alternative views of asset management in the engineering environment are: the practice of managing assets to achieve the greatest return (particularly useful for productive assets such as plant and equipment), and the process of monitoring and maintaining facilities systems, with the objective of providing the best possible service to users.

Role Software Developer Duration Mar-2013 to Fed-2015

C.KARTHIK REDDY karthik9989@gmail.com +91 9052050905Software Engineer

Title : Asset managementClient : Best BuyTechnology : Glide and jellyApplication Server : SQL ServerBrowsers : Mozilla Firefox and IE 7.0(or higher)IDE Tools : Service Now (ITIL)Team Size : 5

Responsibilities: Integrated Asset Management and Software Asset Management applications. Creating the Work flows for the ASM Process. Implemented enhancement to track the Hardware Assets. Configured Mid Server. Customizing the forms and implementing the business logic using Business Rules, Client Scripts,

UI Polices, schedule jobs, background scripts etc. Integrating third party tools like SCCM. Creating SLA’s Implemented REST and SOAP integrations Worked on orchestration integrations to start and stop service, resetting password etc. Data migrations from other data scores to service now. Implemented Inbound Email actions. Implemented schedule notifications jobs. Creating service catalog. Designing self-service portal for end user’s. Creating ACL (Access Controls) for end user’s.

Project 4:

Project Service NowDescription Best Buy Co., Inc. is an American multinational consumer electronics

corporation headquartered in Richfield, Minnesota, a Minneapolis suburb.The Content Management System (CMS) is a Service Now application that primarily enables users to create a custom interface for the Service Now platform and Service Now applications. The CMS application is powerful and flexible, so customers have used it for a wide variety of projects from creating entire websites to integrating with other products. The Content Management application is active by default.

A CMS typically requires a systems administrator or a web developer to set up and add features, but non-technical users can use the application as a website maintenance tool to make changes to a website.

Role Service Now DeveloperDuration Mar-2013 to Fed-2015

C.KARTHIK REDDY karthik9989@gmail.com +91 9052050905Software EngineerTitle : Content Management System (CMS)Client : Best BuyTechnology : Glide and jellyApplication Server : SQL ServerBrowsers : Mozilla Firefox and IE 7.0(or higher)IDE Tools : Service Now (ITIL)Team Size : 3

Responsibilities:

Design a company-wide service catalog that offers a collection of services. Create customized login pages, search pages, views of lists, tables, charts, or graphs. Design a complete website. Integrate Service Now with other company applications. Build a tailored self-service portal for end user that is in compliance with a corporate style

guide.

Project 5:

Project Doctors Information For Healthcare And Searching (DIFHS)Description The doctors search engine System provides a platform for the users, to

search a Doctor in particular area and particular specialist. User will be asked to select the specialist, state and the area. When the user selects all these fields, the user will get the page which contains the list of doctors of that particular area and that specialty. Administrators will be able to add new doctor’s information, update and delete the doctor’s information.

Role Java Developer Duration Mar-2012 to Feb 2013

Title : Doctors Information for Healthcare and Searching (DIFHS)Client : NTT DataTechnology : Spring, JDBCApplication Server : SQL ServerBrowsers : Mozilla Firefox and IE 7.0(or higher)IDE Tools : EclipseTeam Size : 4

Responsibilities:

Place the created JSP Pages in Designated Folder. Understanding and debugging the issues reported by customers. Speaking to Team Leaders for gathering information in debugging/fixing the issues. Handling Deployments based on the server which has been used.

C.KARTHIK REDDY karthik9989@gmail.com +91 9052050905Software Engineer

Unit testing of developed code.

Achievements:

Won second prize in national level essay and hand writing competition in school Represented the team as a group leader in sports at school level Won various certificates in sports and literary activities.

Personal Details:

Name: C.KARTHIK REDDYGender: MalePan Card: APSPC7680PMarital Status: SingleLanguages Known: English, Telugu and Hindi Nationality: IndianAddress: H.NO: 9-124/A,

Lalitha Nagar, Dilsuknagar, Hyderabad-60

Declaration:

I hereby declare that the information given in this document is true to the best of my knowledge and belief.

(C Karthik Reddy)