nitel company overview
TRANSCRIPT
Nitel Company Overview
Financially Strong. Nationally Recognized.
Experience and Stability
Founded in 1997 in Chicago
Privately held
Debt free since inception
EBITDA and cash flow positive
Rapid Year-over-Year Growth
Inc. 500|5000 six years running
110% growth in last 5 years
100% organic growth
UIC Chicago Area Entrepreneurship
Hall of Fame Inductee
Twice Recognized Among America’s
Fastest Growing Inner City Businesses
Core POPs
Access POPs
Customer locations
Nationwide Reach to Any U.S. Location
The Nitel Network
• 6 core points of presence
• 52 access points of presence
• Over 15,000 COs serving Ethernet over fiber
• 1,430 COs serving Ethernet over copper
• Over 500,000 buildings lit with competitive fiber
• Network agnostic delivery of local access using 130+ providers
n-Tellisource: Intelligent Network Sourcing
The n-Tellisource proprietary database contains
location information for over 130 networks, including:
• POP locations
• Carrier hotels
• Central offices
• Lit buildings
• Floor & suite location
• Routes
• Capacity
• Availability
n-Tellisource: Intelligent Network Sourcing
Map view shows all carrier
options in the area.
Ideal for:
•Redundancy requirements
•Requests for a specific last-
mile network
•Ensures the best-designed
network for every client’s
needs.
n-Tellipro: Optimum Network Pricing
• Best price instantly form multiple APIs
• Instant quoting for Internet, MPLS or
private line
• Final pricing, not budgetary
• Pricing specialists available for special
requests
Online Network Monitoring, Ticketing and Billing
• Real-time network monitoring
• Trouble ticket entry, management, and status
• Access to current & historical billing data
• Access via web portal or mobile device
Advanced Network Monitoring
• Detailed Metrics by:
− Location
− Node
− Interface
• Monitor CPU load
• Monitor memory usage
• Bandwidth usage by
application
Advanced Network Monitoring
Quickly identify issues
through Problem Areas tab
Easily assess overall network
status with red/green indicator
for each location
Total Control over Your Network • Top 5 Autonomous System Conversations
• Average Response Time & Packet Loss
• Average CPU Load & Memory Utilization
• Top CPUs by Percent Load
• Disk Volumes
• Network Latency & Packet Loss
• Min/Max/Average of Average CPU Load
• CPUs by Percent Load
• Current Hardware Health
• Hardware Details
• Current Cisco Buffer Misses
• Current Percent Utilization of Each Interface
• Hardware Health
• Nodes with High Response Time
• Nodes with High Packet Loss
• Nodes with High Average CPU Load
• Volumes with High Percent Usage
• Down Interfaces
• Interfaces with High Percent Utilization
• High Errors & Discards Today
• AND MUCH, MUCH MORE
• Top 20 Nodes by Current Response Time
• Top 20 Nodes by Percent Packet Loss
• Top 10 Nodes by Average CPU Load
• Top 10 Nodes by Percent Memory Used
• Top 10 Volumes by Disk Space Used
• Top 10 Wireless Apps by Clients Count
• Top 10 Interfaces by Percent Utilization
• Top 10 Interfaces by Traffic
• Top 10 Errors & Discards This Hour
• Top 10 Errors & Discards Today
• Top 10 Wireless Clients by Traffic
• Top 5 Applications
• Top 10 Sources by % Utilization
• Top 5 Conversations
• Top 5 Countries
• Top 5 Endpoints
• Top 5 Receivers
• Top 5 Transmitters
• Top 5 IP Groups
• Top 5 Protocols
• Top 5 Types of Service
• Top 100 Autonomous Systems
Customer Service: Engineering Get the Design Right!
Reviews networks for
optimum design
Pre-sale order review
ensures design is
aligned with customer
requirements
Customer Service: Provisioning Manager
Dedicated contact from
order submission through
install
Communicates 15
milestones compared to
industry average of 7
Customer Service: Account Manager Ongoing Support for Every Customer
Dedicated contact for
ongoing account support
Project kickoff
Proactive follow up calls
Semi-annual satisfaction
survey
Service escalations
Customer Service: Network Operations
U.S. based
Staffed by Nitel employees
3 levels of technicians; no call center operators
Minimum of 1 proactive call per hour during outages
5 Reasons to Partner with Nitel
Stable, growing company poised to be there for the long-term needs of your business
Nationwide reach to any U.S. location for MPLS, Internet, private line or voice
Proprietary tools that ensure best price and network design
Web portal and iPhone app provide real-time control and visibility
Multiple levels of customer support with a focus on responsiveness and frequent communication
Thank you for your consideration
Best tools. Best service. Best price.