order fulfilment and warehouse management in e-commerce

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Çözüm Kapsamı

Entegrasyon Yapısı

E-Lojistik Sistemi

ERP Sistemi

E-ticaret Sistemi

Problem

• Yanlış Teslimat

• Yanlış Stok Bilgisi

• Geç Teslimat

• Geç Tedarik

• Yanlış Tedarik

• İade Yönetimi

• Yanlış Kargo Teslimat

• Eksik Kargo teslimat

Faydalar

• Hızlı sevkiyat

• Müşteri sadakati

• Yüksek müşteri hizmet seviyesi

• Doğru stok bilgisi

• Müşteriyi doğru bilgilendirme

• Daha düşük maliyet

• Kargo şirketi ile sıkı bilgi alışverişi

Amaç

Maliyet

Hizmet Seviyesi

Rekabet Avantajı

Eticaret

Kalite

Fiyat

Sosyal Medya

SEO

ReklamÇalışan

Word of Mouth

Websitesi

Müşteri Hizmeti

http://www.google.com.tr/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=0wWLmUgvZO51XM&tbnid=4gJCnJ8BqrWUKM:&ved=0CAUQjRw&url=http://info.infernotions.com/bid/383712/4-tips-to-ensure-a-great-customer-service-for-e-commerce-businesses&ei=VIyoU4aeOvKK4gS9pYH4AQ&bvm=bv.69411363,d.ZGU&psig=AFQjCNGemMyYcYH91k1JpKi-Ehg6Vru9VA&ust=1403641251310069

http://www.google.com.tr/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=0wWLmUgvZO51XM&tbnid=4gJCnJ8BqrWUKM:&ved=0CAUQjRw&url=http://info.infernotions.com/bid/383712/4-tips-to-ensure-a-great-customer-service-for-e-commerce-businesses&ei=VIyoU4aeOvKK4gS9pYH4AQ&bvm=bv.69411363,d.ZGU&psig=AFQjCNGemMyYcYH91k1JpKi-Ehg6Vru9VA&ust=1403641251310069

http://www.google.com.tr/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=_TXsOiF30WHgGM&tbnid=wa3RaXEcqafJfM:&ved=0CAUQjRw&url=http://settlingmagazine.net/2012/word-of-mouth/&ei=i5SoU9TXFcH-4QTmuYGgCg&bvm=bv.69411363,d.ZGU&psig=AFQjCNHzKFq3jEypK68yDOM7-3VWW6yBaw&ust=1403643391107920

http://www.google.com.tr/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=_TXsOiF30WHgGM&tbnid=wa3RaXEcqafJfM:&ved=0CAUQjRw&url=http://settlingmagazine.net/2012/word-of-mouth/&ei=i5SoU9TXFcH-4QTmuYGgCg&bvm=bv.69411363,d.ZGU&psig=AFQjCNHzKFq3jEypK68yDOM7-3VWW6yBaw&ust=1403643391107920

http://www.google.com.tr/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=vn9F7Z4ZDtFqWM&tbnid=K7bMQUO5cn_XMM:&ved=0CAUQjRw&url=http://www.forbes.com/sites/sundaysteinkirchner/2012/08/22/5-ways-to-improve-your-customer-service/&ei=e4uoU7DHEdTQ4QSfzYCAAw&bvm=bv.69411363,d.ZGU&psig=AFQjCNEC5_3H882qRiMY_GlI9A8uaZtm7A&ust=1403641059014637

http://www.google.com.tr/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=vn9F7Z4ZDtFqWM&tbnid=K7bMQUO5cn_XMM:&ved=0CAUQjRw&url=http://www.forbes.com/sites/sundaysteinkirchner/2012/08/22/5-ways-to-improve-your-customer-service/&ei=e4uoU7DHEdTQ4QSfzYCAAw&bvm=bv.69411363,d.ZGU&psig=AFQjCNEC5_3H882qRiMY_GlI9A8uaZtm7A&ust=1403641059014637

http://www.google.com.tr/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=3yiaU6kQ_OoRgM&tbnid=M557_eOXj-olHM:&ved=0CAUQjRw&url=http://info.mkmdistribution.com/blog/bid/350804/Building-Customer-Trust-Through-E-Commerce&ei=MoyoU8qHN6nc4QS_7YCABw&bvm=bv.69411363,d.ZGU&psig=AFQjCNGemMyYcYH91k1JpKi-Ehg6Vru9VA&ust=1403641251310069

http://www.google.com.tr/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&docid=3yiaU6kQ_OoRgM&tbnid=M557_eOXj-olHM:&ved=0CAUQjRw&url=http://info.mkmdistribution.com/blog/bid/350804/Building-Customer-Trust-Through-E-Commerce&ei=MoyoU8qHN6nc4QS_7YCABw&bvm=bv.69411363,d.ZGU&psig=AFQjCNGemMyYcYH91k1JpKi-Ehg6Vru9VA&ust=1403641251310069

Çözüm Süreçleri:1 Ana Verilerin Tanımlaması

Çözüm Süreçleri:2 İş Modellerinin Belirlenmesi

Çözüm Süreçleri:3Sipariş Entegrasyonu

Çözüm Süreçleri:4Depo Giriş İşlemleri

Çözüm Süreçleri:5Depo Yönetimi ve Sipariş Hazırlama

Çözüm Süreçleri:6Sevkiyat ve Teslimat Planlama

Projeleri

http://www.google.com.tr/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=NVdcEkrbfqtcNM&tbnid=DnjuZt0vYRBdIM:&ved=0CAUQjRw&url=http://styleceremony.blogspot.com/2012/05/yeni-kesfim-altnc-cadde.html&ei=su7SUY7wDsjHPPyngfgH&bvm=bv.48572450,d.ZWU&psig=AFQjCNGNiOyBF_yag6moxxlovml9hG7mkQ&ust=1372864558521556

http://www.google.com.tr/url?sa=i&rct=j&q=&esrc=s&frm=1&source=images&cd=&cad=rja&docid=NVdcEkrbfqtcNM&tbnid=DnjuZt0vYRBdIM:&ved=0CAUQjRw&url=http://styleceremony.blogspot.com/2012/05/yeni-kesfim-altnc-cadde.html&ei=su7SUY7wDsjHPPyngfgH&bvm=bv.48572450,d.ZWU&psig=AFQjCNGNiOyBF_yag6moxxlovml9hG7mkQ&ust=1372864558521556

http://www.google.com.tr/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRw&url=http://www.sirketlerligi.com/site/kategori.asp?txtSrc=&sayfa=2&ContentCategoryID=20&ei=fpRaVPCfKMe2ogSsuYHIDA&bvm=bv.78677474,d.cGU&psig=AFQjCNHcgkaGa4zAS_bgUhIX0FkVQiGZKA&ust=1415308795850539

http://www.google.com.tr/url?sa=i&rct=j&q=&esrc=s&source=images&cd=&cad=rja&uact=8&ved=0CAcQjRw&url=http://www.sirketlerligi.com/site/kategori.asp?txtSrc=&sayfa=2&ContentCategoryID=20&ei=fpRaVPCfKMe2ogSsuYHIDA&bvm=bv.78677474,d.cGU&psig=AFQjCNHcgkaGa4zAS_bgUhIX0FkVQiGZKA&ust=1415308795850539

order fulfilment and warehouse management in e-commerce

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