organization devlopment

8/9/2019 Organization Devlopment

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2009

Ravindra kumar jha

IIPM, satbari New-Delhi

7/9/2009

y ORGANIZATION DEVLOPMENT &CHANGE


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TOPICE.SREEDHARAN,DELHI METRO

SUMITTED TO: PROF.NOMITA KAPUR SUMITTED BY : RAVINDRA KUMAR JHA (37)

SUMIT JINDAL (47)

MOHIT YADAV (24)

RAJEEV RANJAN (34)


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ACKNOWLEDGEMENT

We thank prof .NOMITA KAPUR in particular for assigning us this topic and

encouraging us to write in the first place. We owe much to for his helpful

comments. We are indebted to all those who have been helpful throughout the

process of writing this Report. But as the clich goes, we are solely responsiblefor any remaining errors of fact or judgment.


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INDEX


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OVERVIEW

Delhi, the national captial with the population of about 12 million is, perhaps, the only city

of its size in the world, which depends almost entirely on buses on it sole mode of mass

transport.bus services are inadquate and heavily over-crowded. This sitution had led to

proliferation of personilsed vehicles, so much so that Delhi has more registered vehicle than

the total number of vehicles in Mumbai,Calcutta and Chennai put together. Nearly 70% of

these are two wheelers. The result of extreme congestion on the road, ever slowing speeds,

increasing accident rate, fule wastage and enviromental pollution . Delhi has now become the

fourth most city in the world, with automobiles contributing more than two thirds of the total

atmospheric pollution. Pollution related health peoblems aer reaching disconcerting levels.

To meet forecast transport demand for the year 2001, the number of buses will have to be

atleast dobuled and personlised vehicles will grow three fold. This sure to lead to futher

worsening of the levels of congesting and pollution, Which had already crossed acceptable

limits in many part of the city.

Immediate steps are, therfore, needed to improve both the quality and availabilty of mass

trasport service. This is possible only if a rail-based mass transit system, which is non-

polluting, is introduced in the city without futher delay.


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METRO / RAPID TRANSIT

Rapid Transit or Metro systems are usually defined as urban, electric passenger

transportation systems with high capacity and a high frequency of service. Such systems are

totally independent from other traffic, road or pedestrians.

TEN EARLIEST RAPID TRANSIT SYSTEMS

1863 London Underground

1870 New York City Subway

1892 Chicago 'L'

1896 Budapest Metro

1896 Glasgow Subway

1897 Boston's "T"

1900 Paris Mtro

1902 Berlin U-Bahn

1907 Philadelphia Market-Frankford Line

1912 Hamburg U-Bahn


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THE MOST-USED METRO SYSTEMS IN TERMS OFPASSENGER RIDES PER YEAR :

1. Tokyo Subway 2.646 billion (2006)

2. Moscow Metro 2.475 billion (2006)

3. New York City Subway 1.850 billion (2006)

4. Seoul Subway 1.654 billion (2006)

5. Mexico City Metro 1.417 billion (2006)

6. Paris Mtro 1.409 billion (2006)

7. London Underground 1.094 billion (2006/7)

8. Hong Kong MTR 916 million (2007)

9. Osaka Municipal Subway 912 million (2006)

10.So Paulo Metro 774 million (2006)


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METRO IN INDIA AT PRESENT

NAME PRO-NAME YEAR NO. OFSTATION DISTANCECOVEREDKolkata Kolkata

Metro1984 17 16.5 km

(10.3mi)

Chennai Chennai

MassRapidTransitSystem

1997 17 27 km

(17 mi)

Delhi DelhiMetro

2002 59 65.1 km(40.5mi)


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DELHI METRO

For implementation and subsequent operation of Delhi MRTS, a company under the name

DELHI METRO RAIL CORPORATION was registered on 03-05-95 under the Companies

Act, 1956. DMRC has equal equity participation from GOI and GNCTD.

The Delhi Metro (Hindi: Dill Me ro ), is a rapid transit system in the Indian city

of Delhi that was built and is operated by the Delhi Metro Rail Corporation Limited

(DMRC ).

The first section of the Delhi Metro was opened on December 24, 2002. It became the

second underground rapid transit system in India, after Kolkata. The Delhi Metro has a

combination of elevated, at-grade and underground lines.

The Delhi Metro has won numerous awards for its environmentally friendly practices from

many renowned organisations including the United Nations, RINA, and ISO. Delhi Metro was

the first metro in the world to be ISO 14001 certified for environmentally friendly

construction.

History

The concept of a metro for Delhi was first formalized in the Delhi Master Plan of 1960 , and

the legal framework for the metro was laid out in the Metro Railways (Construction of Works)

Act of 1978.

Actual work towards building the metro, however, only started in March 5, 1995, when theDMRC was established. After the previous problems experienced by the Calcutta Metro,

which was badly delayed and 12 times over budget due to "political meddling, technical

problems and bureaucratic delays", the DMRC was given full powers to hire people, decide on

tenders and control funds.


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Physical construction work started on October 1, 1998. Aside from one major spat in 2000,

where the Ministry of Railways forced the system to use broad gauge despite the DMRC's

preference for standard gauge . construction proceeded smoothly. The first line opened on

December 24, 2002 and the entire Phase I of the project was completed in December 2005, on budget and almost three years ahead of schedule, an achievement described as "nothing short

of a miracle" by B usinessWeek .

Dr. E. Sreedharan, the Managing Director of the Metro during the Phase I construction, was

declared "Indian of the Year for 2007" by CNN-IBN news channel.

INTRODUCTION

Most Successful Metro Rail Project undertaken in INDIA. The Delhi Metro project will be completed in four phases by the year 2021 with phase-I

currently underway. Master corridor plan consisting of 8 lines covering 245 km. The cost of the 245-km long corridor around Rs 33,000 crore.

Delhi Metro line cutting through the centre of a state-of-the-art building complete with

office space, shopping outlets with a roof-top cafeteria. And that too it being a green'

building. Sounds too good to be true? Soon, this will shape into reality as the last station of the Gurgaon Metro line at Huda City Center is going to be developed like this. The

construction of the building, spanning across 30,000 square metres, has already begun and

will be ready before the line gets operational in January next year. The seven-storeyed station

building will have a parking for over 1,000 cars in the basement, shopping area on the ground


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floor and half the first floor, which will also double up as the concourse for the Metro station.

The second floor will house the platform for the elevated Metro line. Three floors over that

will be let out for offices and about 429 sq metres of space on the roof top is being converted

into a cafe, which will provide a scintillating view of the millennium city.

The building, which is being constructed by Delhi Metro Rail Corporation (DMRC), is

ecofriendly and the architectural and engineering details have been finalized in consultation

with TATA Energy Research Institute. To make it a green building, it's being constructed with

100% natural clay tiles which are high on thermal insulation. There is optimum use of natural

light inside to minimise power consumption and the noise levels have been designed to

conform to BIS levels.

There will be provision for recycling of waste water and rain water harvesting too. The

building has been designed in a manner that there is optimum utilisation of climatic

factors like wind loads, use of solar energy and air movement patterns to save energy. The

new building is modelled on the lines of DMRC's IT Parks in Shastri Park.

This is the first time a Metro station is being built in the middle of a building, which has a

retail area and offices also housed in it. The idea is to utilize the land for property

development, to add some extra money to DMRC's coffers. And for those working or

shopping in the space, they will have the convenience of a Metro station in the same

premises.

The look of the building is "international'', in keeping with the character of new Gurgaon.

Thedesign is such that the running trains will be visible even from outside the building.

The salient feature of the Rail & Metro :


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Telecommunication

The Telecommunications System shall comprise of the following five Subsystems: Fiber Optic Transmission system

Telephone system

Train Mobile Radio system

Public Address system

Closed Circuit Television (CCTV) system

The System shall provide voice, data and video signal communication among stations, OCC

(Operation Control Center), Headquarters building, Depots, ancillary buildings and all

necessary designated areas and facilities.

The System shall be designed to facilitate normal train and station operation, management

of incidents, abnormal operations and emergencies.

The salient feature of the Rail & Metro corridor shall be as under :

- METRO RAILType of signaling Cab signaling system with CATC ( ATP / ATO /

ATS)Cab signaling with ATP/ATS


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(Automatic Train Protection, Operation &Supervision)

Inter Locking Solid State Interlocking (SSI) SSITrain control system Continuous Automatic train control (CATC) CATCTelecommunication Integrated system with OFC, Train. Radio, CC TV,

Centralized clock, P.A System

Integrated system with OFC,

Train. Radio, Centralizedclock, P.A. SystemType of Track Circuits Coded AFTC (Joint less Audio frequency track

circuits)Same

Electrical

POWER FOR ELECTRIC TRAINS FOR DELHI MRTS

Electric Trains are envisaged to run on the underground corridor from Vishwa Vidyalaya

to Central Secretariat and on the surface corridor from Barwala to Nangloi under Delhi Mass

Rapid Transit System Project Phase - I. Power supply system for Delhi MRTS is being

designed with adequate redundancy to ensure continuous and reliable power for running

electric trains in the underground Metro Corridor and on the Surface Corridor. Total Power

required for running trains with modern coaches on both the corridors is estimated to be 75MW by the year 2005. This power will be used for running trains including auxiliary loads

such as lifts, escalators, lighting, ventilation and air conditioning etc. In addition 45 MW

power would be required to meet the loads for new commercial complexes planned to be

built over and around MRTS stations. The power (75 MW) required to operate the trains in

the MRTS corridors constitutes about 3% of the total peak hours requirement presently

estimated to be 2600 MW for Delhi Area.

Presently DVB, Badarpur Thermal Power Station and Northern Region Electricity Board

meet power requirement in Delhi through 3 sources namely internal power generation.

Keeping in view the shortages of power in Delhi and to ensure continuous availability of


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quality power for running trains on the MRTS Corridors, Delhi Metro Rail Corporation Ltd,

have made arrangements to get 120 MW power from NTPC Thermal Power Station at Oriya

stage II by wheeling power through extra high transmission (400kv / 220kv / 66kv) network

in Delhi Area. In the event of failure of Northern Grid, power supply to Delhi MRTS stationsof Underground Metro Corridor will continue to be fed from the Inder Prastha (IP) Gas

Turbine Power Station.

Power for the underground Metro Corridor will be received at 3 receiving stations of MRTS

namely ISBT, New Delhi and Patel Chowk. Power at ISBT and New Delhi receiving stations

of MRTS will be fed from IP Extension Network at 66 kv through duplicate cable feeders,

which in turn is also connected, to the Gas Turbine Power Station of Delhi Vidyut Board.

Similarly power at third receiving station namely Patel Chowk will be received at 66 kv

through duplicate cable feeders from Park Street Sub station, which in turn is connected to IP

Extension. To ensure the highest degree of reliability and all time power availability for the

underground Metro Corridor, 3 MRTS Power receiving stations are inter-connected for

transfer of power from one to another through Fire Retardant Low Smoke (FRLS) cable

feeders. These receiving stations will be remote controlled from Centralized OperationControl Centre through Supervisory Control & Data Acquisition System (SCADA).

In the unlikely event of total power failure due to simultaneous collapse of Northern Grid

and IP Gas Turbine Power Station, emergency lighting in the tunnel and at the MRTS stations

will be automatically switched on and fed the stand by Generator Sets. In addition, all the

trains will also have modern Ni-Cd Batteries to continue to provide lighting and air

conditioning even when the train is stopped in event of complete power failure. The

ventilation and air conditioning arrangements in the tunnel and the underground stations are

being so designed that emergency ventilation arrangements for the stations and tunnel will

continue to be maintained from the standby Generator Sets in such exigencies.


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For Rail Corridor it has been planned to avail power from NTPC Thermal Power Station at

three MRTS receiving stations through 400 kV, 220 kV & 66 kV Extra High Voltage

Transmission Network. In the event of failure of one source, power can be fed at 25 KV side

throughout the section from the other two sources. However, in the event of complete collapseof NREB grid, arrangements are being planned to transfer power from ISBT receiving sub-

station of Metro Corridor to Rail Corridor. Arrangements have been planned to supply power

for lifts, escalators and station lighting from the stand by Generator Set provided at each

station in the event of complete grid failure. Similarly, the coaches will be equipped with

modern Ni-cd batteries to provide lighting and air conditioning when trains come to a halt due

to any reason.

To ensure continuous availability of quality power for running MRTS trains, utmost efforts

are being made to plan and design the power supply system with degree of reliability as

prevalent in the other world Metros.

Delhi Metro is a world class Metro Delhi Metro is a world-class metro. To ensure reliability and safety in train operations, it

is equipped with the most modern communication and train control system. It has state-of-art air-conditioned coaches. Ticketing and passenger control are through Automatic FareCollection System, which is introduced in the country for the first time. Travelling in DelhiMetro is a pleasure with trains ultimately available at three minutes frequency. Entries andexits to metro stations are controlled by flap-doors operated by 'smart-cards' and contactless tokens. For convenience of commuters, adequate number of escalators are installed at

metro stations.Unique feature of Delhi Metro is its integration with other modes of public transport,

enabling the commuters to conveniently interchange from one mode to another. To increaseridership of Delhi Metro, feeder buses for metro stations are Operating. In short, DelhiMetro is a trendsetter for such systems in other cities of the country and in the South Asianregion.


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Economic Benefits

The Delhi MRTS is essentially a "social" sector project, whose benefits will pervade wide

sections of economy. The modified first phase will generate substantial benefits to the

economy by the way of:

Time saving for commuters Reliable and safe journey Reduction in atmospheric pollution Reduction in accident Reduced fuel consumption Reduced vehicle operating costs Increase in the average speed of road vehicles Improvement in the quality of life

More attractive city for economic investment and growth Economic IRR of the project works out to 21.4%, even though the financial IRR is less than 3%

VISION OF DELHI METRO RAILWAY CORPORATION


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Anybody should be able to find a metro station in 15 minutes from anywhere in the city. Cover the whole city of Delhi with a very modern and world-class metro link. Gain in confidence about the viability of such projects because of experience in this

field & hence other cities will not have any difficulty in government clearance for similar projects.

Become a prime consultant, to oversee certain aspects like technical parameters and

timeframe for execution in other cities needing metro rail.

Mission

To cover the whole of Delhi with a Metro Network by the year 2021.

Delhi Metro to be of world class standards in regard to safety, reliability, punctuality,comfort and customer satisfaction.

Metro to operate on sound commercial lines obviating the need for Government

support.

ADVANTAGES & BENEFITS

Parking space a big problem in DELHI.

Cheap mode of transportation.

Pollution Control & Environment Consv.

No Traffic Congestions.

Comfort & Safety.


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On time Performance saves Value time.

Corporate Culture

EVALUATION OF DMRC STATEMENT

We should be totally dedicated and committed to the Corporate Mission.

Personal integrity should never be in doubt, we should maintain full transparency in allour decisions and transactions.

The Organization must be lean but effective.

The Corporation must project an image of efficiency, transparency, courtesy and wemean business attitude.

Our construction activities should not inconvenience or endanger public life nor shouldlead to ecological or environmental degradation.

All our structures should be aesthetically planned and well maintained.

Safety of Metro users is our paramount responsibility.

Our stations and trains should be spotlessly clean.

Our staff should be smartly dressed, punctual, polite and helpful to the customers.

Employees should discharge their responsibilities with pride, perfection and dignity


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1 Metro will carry the same amount of traffic as nine lanes of buses.

1 bus carries 80 passengers, 9 busescarries 9*80 =

720passengers

1 metro has 8 bogey,each bogey carriesapproximately 100

passengers = 800

This is static capacity comparison. Thisdoes not provide any useful informationfor comparing the corridor capacity,

which is most crucial for public transportsystem .2 It reduces journey time by 50 to 75%. It is not clear that time is reduced by 50 to 75% is the

journey time of buses or journey time of passengers shifted from buses to metro.a) Journey time of buses As buses have to stop at every 500 m after a certain limit it is

not possible to increase its speed.

b) Journey time of passengersshifted from buses to Metro.

It needs a total trip profile comparison. If metro stops aregiven every 500 m, average speed of metro will remain

between 15-20 km/h.

Bus passengers will use feeder bus to reach Metro and if they dont that means they are living close toMetro station. Therefore very few passengers will shift from bus to Metro. Two wheeler users can shift toMetro, if two wheeler owners are living near metro corridor.

However, if they are living away (at distance more than 500 m) then question is why they were not using bus earlier. What will attract them to use metro?

3. Average Speed of buses will increase from 10.5 km/h to 14 km/h.

Journey speed of bus is dependent onfrequency and distance between busstops and junctions. Speed improvementcan come from rationalization of busstops and junctions.

If the bus has to stop many times, average speed will godown. Speed may not get affected due to the number of

passengers on the bus stop. If only a single person is boarding/alighting speed of bus has to decelerate. Newsystem can be implemented to increase the speed byintroducing separate lane for buses and by stopping

buses at alternate bu stops only. This will increase thedistance between two bus stops and therefore willincrease the speed. Route 620A: 135 Route620B:246 1 2 3 4 5...

4. 2400 less buses on the roads!!

Bose (1998) shows that Vehicle projection and composition (%) for Delhi for 2011 is, 2- wh 3-wh car/jeep taxi bus total 56.21 3.46 38.47 0.51 1.35 2786016Forecasted no. of buses in 2011 is 37611. 2400 buses of that mean only 6.38%. This indicatesthat even 2400 less buses on the roads make only marginal difference.

5. Less bus will be on the roads so less congested roads will be.

Present Status


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Project Cost

The capital cost of completion of Phase I has been estimated as Rs.10, 571 crores.

Phase I of the network comprises 65.11 km of route length with 13.01 km underground

corridor and 52.10 km surface/elevated corridor.

Phase II of the network comprises 128 km of route length and 79 stations, and is presently

under construction, with the first section opened in June 2008 and a target completion date

of 2010.

Phase III (112 km) and IV (108.5 km) are planned to be completed by 2015 and 2020respectively, with the network spanning 413.8 km by then, making it larger than London's

Underground (408 km) . As the city expands beyond its city limits , there will be further

extensions of the network in suburbs, because the northern outskirts of Delhi (Narela) and

the suburbs beyond it (Kundli, Sonepat) and the south-eastern suburb of Greater Noida are

currently left untouched in the Delhi Metro Masterplan 2021. Northern extensions would be

provided by extending Yellow line (Line 2) northwards. Also plans have been mooted to

construct a new line from Noida Sector-62 to Greater Noida which will intersect

Indraprastha - Noida Sector-32 line (blue line) which is already under construction .

Total length = 108.5 km

Total length of all Phases = 413 km

Apart from these lines in Phases I-IV, additional lines are expected to be announced in near future, like northern extension of line 2 (yellow line) to Kundli (Sonepat) via Narela and a

new line between Noida and Greater Noida.

Also, Ghaziabad Development Authority is planning to extend Delhi Metro lines further


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deep into Ghaziabad in 5 phases, like extension of Indraprastha - Anand Vihar - Vaishali

(Ghaziabad) line from Vaishali to Mehrauli (Ghaziabad).

Financing Plan

As urban MRT projects are mean to provide a safe, speedy and affordable mode of travel to

the commuters, they have not generally been found to be financially viable in the most cities

of the world, despite their large economic benefits. MRT fares cannot be fixed purely on the

basis of commercial principles, without drastic decrease in ridership and defeating the very

object of setting up such mass transit system. Hence, the city dwellers must necessarily

supplement the contributions to be made by the system users to meet the costs of setting up. as

well as running the system. Delhi being national capital and international city, the GOI and

GNCTD must also contribute to meet part of these costs. It has accordingly been decided that

the project will be financed by way of equity contributions from the GOI / GNCTD, soft loan

from the OECF (Japan), property development revenue and certain decided levies / taxes onthe city dwellers.

The loan will rapid partly from surpluses from the box revenue, partly through dedicated

levies / taxes in the NCT.

Arrangement of Funds for Delhi Metro Rail


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As Urban MRT projects are developed to provide safe, speedy and affordable mode of travel

to the commuters, such projects generally are not found financially viable in the most cities of

the world, despite their large economic benefits. Therefore, burden of Delhi Metro Rail is

being shared through

Delhi Metro Rail Corporation Ltd.

Equity contributions from the GOI / GNCTD,

Soft loan from the OECF (Japan),

Revenue generated through property development and

Certain decided levies / taxes on the city dwellers .

The financial plan of the project has been approved by the GNCTD and GIO on 24.7.1996

and 17.9.19996 respectively. A closer look at the Delhi Metro annual report makes it clear that

most of these arguments are self-serving, apart from of course the fact that the DMRC model,

where the Union and Delhi governments own just 50 per cent each of the equity, means thatno one's really in charge of the project - this has its own implications in terms of

accountability and vigilance, but that's the subject of another column. Let's look at the sops the

DMRC's getting and compare them with the Hyderabad ones that have so shocked the DMRC

chief.

Source of Fund Percentageof Total Cost

1. Euity contribution from GOI& GNCTD 15% each


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Delhi MRTS Project

With a view to reducing the problems of Delhis commuter, the launching of an Integrated

Multi Mode Mass Rapid Transport System for Delhi had long been under consideration. The

first concrete step in this direction was, however, taken when a feasibility study for

developing such a multi-modal MRTS system was commissioned by GNCTD (with support

from GOI) in 1989 and completed by RITES in 1991. It is recommended a 198.5 km

predominantly rail based network, with first phase to cover a length of 55.3 km, report was

completed by RITES during 1995. The present proposal of modified first phase of the Delhi

MRTS project approved by the Union Cabinet will cost approximately Rs. 4860 crores (at

April, 1996 prices) and will comprise a network of 11 km to underground (METRO) corridor

along with 44.30 km of elevated / surface (RAIL) corridors. It will have 45 station in all. The

project will require the acquisition of about 340 ha of land, of which about 58% is government

land, 39% is private agricultural land and 3% is private urban land . The project is been

implemented through a joint venture company (viz., Delhi Metro Rail Corporation Ltd.) set up

on 50:50 partnership basis by GOI and GNCTD in May, 1995 and will be completed within

10 years .

2. OECF (Japan) Loan Approx. 56%

3. Revenue from Property Development Approx. 6%

4. Subordinate Debt towards Cost and Land Approx. 8%

The above financial plan is based on :

y Debt Equity ratio 2:1y Fare: Base rate rs. 5.00 (at April, 1995 prices) per passenger trip of 7.12 km.


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Training School

A training school for Metro Operating and Maintenance Staff has been set up at Shastri

Park. Under an agreement with the Hong Kong Metro Railway, 60 employees of DMRC have

been trained on their system. These employees after completing their training, have returned

and have trained the staff locally recruited for Delhi Metro. Regular training is held for new

recruits through induction programmes apart from refresher training for experienced

employees in all categories of staff including Train operators, Station controllers, maintenance

Staff etc.

Environment and aestheticsMost of the Metro stations on the Blue Line conduct Rainwater harvesting as an

environmental protection measure. The Delhi Metro has established large optimally-designed

catchment areas at many stations.

Each station has been designed with a unique scheme. Local art college students have

designed decorative murals at the Metro stations

Indraprastha - Yamuna Bank Section Opens for the Public

The Indraprastha - Yamuna Bank extension of Line 3 of the Delhi Metro opened to the

public from 6 AM on 10th May 2009. This 2.1 kms section is an extension of Line 3 from

Indraprastha to Dwarka Sector - 9. This section was earlier scheduled to be opened along with

the Indraprastha - Noida corridor in October 2009, but has now opened 5 months ahead of

schedule. The new section has one station at Yamuna Bank. The Yamuna Depot station is an

important interchange station as the Anand Vihar ISBT Corridor and the Noida corridor will

be diverge from this point. DMRC will now operate 30 train sets on Line 3 instead of 29 train

sets earlier. With this the number of trips on Line 3 will increase from 407 to 413 with peak


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hour frequency of 3 mins 30 secs. Travelling time from Dwarka sector 9 to Yamuna Bank will

be 61.5 mins. The time from Dwarka Sector 9 to Indraprastha was earlier 60 mins.

The DMRC is opening the Indraprastha - Yamuna Bank section early to provide relief and

convenience to Metro commuters / public who are staying in East Delhi in colonies such asPatparganj , Mayur Vihar, Laxmi Nagar etc. who earlier had to travel upto the Indraprastha or

Shastri Park Metro Station for using the Metro. The opening of the Yamuna Bank station will

ease the pressure on Line - I(Dilshad Garden - Rithala) as passenger from East Delhi can

come directly to Line - III at Yamuna Bank rather than interchange at Kashmere Gate and

Rajiv Chowk to reach line - III.n The opening of this station is also likely to reduce the road

traffic from the two main bridges namely Nizamuddin Bridge and ITO Bridge connecting East

Delhi with the rest of the city as both these bridges are major bottleneck points in terms of

traffic, especially during the peak hours. The DMRC has also built a very large parking at

Yamuna Bank which can accommodate upto 400 cars over an area spreading over 5,200 sq.

mts which will also be operational from 10th May onwards, thus, enabling people from

adjoining areas to park their vehicles at Yamuna Bank to take the Metro.

Organization Structure

Chairman - Shri M Ramachandran

Managing Director - Dr. E. Sreedharan


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Total No. of Directors 16

Nominee of Govt. of India 5

Nominee of Govt. of NCTD - 5 (Including MD)

No. of full-time functional Directors at present including MD 7

The corporate office of the company is located at Metro Bhawan, Fire

Brigade Lane, Barakhamba Road New Delhi - 110001, India

More honour for metro chief Mr. E. Sreedharan, Managing Director, Delhi Metro Rail Corporation was honoured with a

Degree of Doctor of Science (Honoris Causa) by the Indian Institute of Technology (IIT)

Delhi for his outstanding contributions and achievements in National Development .

Delhi metro success shows 'role-model' for India infrastructure

India's efforts to build badly needed infrastructure will get a boost from the ruling Congress

party's strong mandate for reform, but the country needs sweeping changes in how it

implements projects, Delhi's metro chief said.


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The capital's shiny metro system, built ahead of schedule and within budget, is a rare

example of how big construction projects can be efficiently completed in India to spur its

economic rise, but bureaucratic meddling makes its success hard to copy.

Led by the understated Elattuvalapil Sreedharan, a 77-year-old civil engineer, the subway

enjoys strong government support and is not shackled by the delays, cost-overruns and red

tape that have plagued big projects in India for decades .

Despite the Delhi metro's success, Sreedharan said India lags far behind Asia's other

emerging economic giant, China, in fast implementation, often because of New Delhi's short-

sighted planning, a lack of political will and government interference.

"That vision or determination that things should move fast, that's not available in our

country," he said in an interview. "Unfortunately what is happening is that everybody wants to

control things. Nobody wants to take responsibility."

But times may be changing. The Congress party won a decisive election victory in May and

reaped a strong mandate to push economic reforms, even as it emphasises inclusive growth.

"It will definitely make a difference. There will really be a good push towards infrastructure

projects," said Sreedharan, who is the managing director of the Delhi Metro Rail Corp.

"Only thing is the implementation style has to change. You see with the present

implementation style, the government will not be able to achieve much."

The government will unveil its budget for the current fiscal year on Monday, with investors

hoping it takes steps to accelerate development of infrastructure in a country plagued by

inadequate transport and power.

On Thursday, a government economic survey said India could return to growth of 8.5-9

percent growth if it accelerates reforms and infrastructure development


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The subway's first phase opened in 2005 within a budget of $2.3 billion and nearly three

years ahead of schedule.

Some 99.5 percent of trains arrive on time at platforms that are a far cry from India's

overground railway system. The stations are quiet, cool and free from the multitude of tea and

food vendors. The maximum ticket price is 45 cents.

Sreedharan says he cuts through multi-layered bureaucracy and retains much authority

because, unlike most projects, the federal and state government have joint control.

"The decision-making process is very fast here," he said. "This model has worked because

neither the state government nor the central government were unnecessarily meddling into the

scheme. They were not allowed to meddle."

The second phase, which will cost $4.5 billion and boasts a high-speed airport link beneath

the capital's clogged and at times chaotic roads, is on track for when the city of 16 million

hosts the 2010 Commonwealth Games.

Sreedharan said many of India's building projects grind to a halt from a lack of government

funds. In contrast, his metro takes only around a third of its cash from the government but still

manages to turn a profit.

In addition to ticket sales, the metro generates revenue from an IT park and advertising

revenue.

Sreedharan said some state governments show the necessary dynamism to press ahead with projects, adding that bureaucratic hurdles can be overcome with greater political will.

But even phase 3 of his own metro project lacks the benefit of precise government forward-

planning.


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"This is lacking in our country. Whereas China, for the next 15 years they have worked out a

plan for every city," he said.

Sreedharan's work ethic has a spiritual bent. Before and after work, he practices yoga and

meditation, and devotes time to reading Hindu spiritual texts. Trainees follow the example --

they must sign up to a yoga and meditation course.

His office, like many others in the organisation, has a digital clock counting down days to

the next section deadline.

Sreedharan's reputation, access to officials including the prime minister, and a mandate to

ump obstacles himself rather than wait for civic authorities, enable him to get results.

"If a huge water pipeline is to be shifted, they would take two years for that. Whereas we

were able to get it done in 30 days," Sreedharan said.

New Delhi has the first railway system in the world to qualify for UN carbon credits thanks

to its regenerative braking system.

The Delhi Metro Rail has installed a 64-panel, 5 kilowatt solar power system at its offices

in its ongoing push to green operations.

New Delhi's metro railway expects the PV system at the Metro Headquarters in Connaught

Place to generate 15 kilowatt-hours of electricity per day and prevent 2.35 metric tons o

greenhouse gas emissions per year.

Delhi Metro Rail became the first railway project to be registered for carbon credits by the

United Nations in 2007.

Last month, the transit authority received confirmation from German carbon credit


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validation firm TUVNORD that it prevented 90,000 metric tons of carbon dioxide from being

emitted through its regenerative braking system from 2004 to 2007

The railway's system cuts back on energy use by about 30 percent by powering trains with

energy harnessed while braking. As trains' brakes are applied, the force drives three traction-

phased motors to produce electricity, which is then sent to the electricity lines to reduce the

overall energy requirement.

The solar system was installed for Rs 20 lakh ($40,000), incorporating crystalline silicon

solar PV modules and a battery pack with 1,000 amp-hours of capacity.

Delhi Metro plans for the solar system to power nighttime lighting at Metro Bhawan, IT

Park, and the Patel Chowk and Chandni Chowk metro stations.

Delhi Metro - brand new

i's expensive new pet project is the Delhi Metro, an underground and overground mass

transit system. First talked and thought about in the 1950s, it became a viable proposition in

the 1990s. 1995 saw the registration of the DMRC, the Delhi Metro Rail Corporation, a

company in equal partnership by the Government of India and the Delhi Territory

Government. Three years later actual construction work started. And just in time; though

Delhi's traffic jams are not as bad as Bangkoks, with 13% of families in India's capital

owning a car and monthly car sales shooting up, the clogging up of Delhi's roads is getting

worse by the week. The 2 billion Euro project of phase 1 which is designed to carry 2 millioncommuters per day includes three lines, two of which run in west east direction, one in north

south direction.

Expensive rickshaw - cheap Metro


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We are back in Delhi in July. Due to the start of the monsoon temperatures are a pleasant 30

degrees and below, not like the scorching 46 degrees of June when we left. So it's cool enough

to venture out of our air-conditioned room to try the air-conditioned Metro train. Obviously

we get shafted by the rickshaw driver who takes us to Kashmir Gate station (see also - scams part 3, vultures on wheels, rickshaw wallahs). But we think what the hell, another two years in

which they can stuff the tourists, but after that, once the Metro connects Connaught Place with

Old Delhi, they'll whinge and whine about the loss of revenue. Serves them right!

Kashmir Gate station is very spacious, very clean, very modern. It clearly has been built

with future expansion in mind, when a lot more commuters will use the system. Guards show

passengers how to use the electronic tokens on the entrance gates (including us, as we look for

a slot to push the tokens inside; instead you have to just press it against the marked area on the

gate). Tickets are cheap, depending on the distance, it'll cost you 4 to 7 Rs. Trains are running

in roughly 10 minute intervals from 6 o'clock in the morning till 10 o'clock in the evening.

Electronic indicator boards show the destination and time remaining for the next train arrival.

Just like on most London underground stations then, but here in Delhi they didn't have to wait

for them for over 100 years! Signs proclaim that photography, smoking and spitting isforbidden, and people actually stick to it: no fag butts on the regularly swept floors, no posing

Punjabi family grinning maniacally into a camera, no paan stained walls or corners.

Delhi Metro Celebrates 15 th Foundation Day

Delhi Metro Rail Corporation (DMRC) today celebrated its 15 th Foundation Day duringwhich the Lt. Governor of Delhi Shri Tejendra Khanna lauded it as a "24 - carat gold standard

organization" and urged it to provide guidance to other organizations on how to improve their

functioning.


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The Lt. Governor was the Chief Guest at a function organized on the occasion in which

Secretary, Ministry of Urban Development and Chairman, DMRC, Dr M Ramachandran,

DMRC Managing Director Dr E Sreedharan, Delhi Metro Directors, officers and staff were

also present. On the occasion of the Foundation Day, Barakhamba Road Metro station wasdeclared the 'Best Metro Station'. Situated in the commercial hub of the city, the station has

emerged as 'gateway' of Delhi Metro ever since the organization's headquarters shifted to the

nearby Metro Bhawan. The station handles about 20,000 passengers everyday but remains

well maintained throughout the day with best customer support.

Shri Rajesh Kumar Sharma, Group Station Manager, Rajiv Chowk, won the 'Metro Man o

the Year (2008 - 09)' award for his outstanding professional acumen and organizational skills

in managing the station which has very high passenger footfall as it serves as the interchange

for the Indraprastha - Dwarka Sec. 9 and Central Secretariat - Jahangirpuri lines.

DMRC also instituted a new award this year for best contractor with regard to safety

performance. The first Safety Shield was presented to M/s Metro Tunneling Group, a joint

venture of DYWIDAG - L&T - SAMSUNG - IRCON - SHIMIZU. Twenty - one other Metro

employees were awarded for outstanding performance in their respective areas of work.

Employees of Delhi Metro also put up a cultural programme on the occasion.

Delhi Metro to provide safer pedestrian subways at underground stations in phase - II

The Delhi Metro Rail Corporation (DMRC) will be providing subway facility at all

underground metro stations in phase two of the Delhi metro project which will enable safe and

convenient crossover for the commuters from one side of the metro station to the other side.

The DMRC is providing subways at all 13 underground stations that are to be built in phase

two except for the Airport Express Line. The stations include nine underground stations on the


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Central Secretariat - Qutub Minar section to be opened for the public by June 2010, three on

Central Secretariat - Badarpur corridor to be operational by September 2010 and one on the

already functional GTB Nagar metro station on the Vishwavidyalaya - Jahangirpuri corridor.

All upcoming Phase two underground metro stations are located in busy and congested

areas where people find it difficult to cross the road. The subways will be of approximately 10

- 15 ft in width and will ensure an easy and safe passage not only for metro commuters but for

the general pedestrians as well who can use this facility to safely cross the road.

Some of the prominent subways include Udyog Bhawan Metro Station subway connecting

the Sena Bhawan and Udyog Bhawan, INA Metro Station subway connecting the Dilli Hat

and INA Market, the subway at AIIMS Metro Station connecting the AIIMS and Safdarjung

Hospital, Green Park Station subway connecting the Yusuf Sarai Market and Communtity

Centre, Hauz Khas subway connecting IIT Delhi and Laxman Public School, Khan Market

Metro Station subway connecting the Khan Market, Sujan Singh Park, Ambassador Hotel and

N P School apart from other underground subways at different metro stations.

All these subways can be utilized freely by the commuters and general pedestrians between

Delhi Metro's operational hours viz 6 AM to 11 PM after these lines become operational.

This initiative by Delhi Metro will help in reducing the number of hit and run cases

involving pedestrians crossing the road. The underground stations of Phase one do not have

the subway system except at Central Secretariat, Kashmere Gate and Barakhamba Metrostations. The Central Secretariat subway however, is temporary closed due to ongoing

construction activities.

Delhi Metro's First Standard Gauge Train Arrives in India


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India's first standard gauge Metro train arrived in India on 16 t March 2009, after a three -

week long voyage by sea from South Korea. The four - coach train set sail on 25 th February

2009 from Changwon in South Korea, where it was manufactured, and arrived at the Mundra

Port in Gujarat. The train will now be transported by road on four trailers to Delhi where it isexpected to reach by 30 th March, 2009. The train will be brought to the Mundka depot o

Delhi Metro for testing and will be used on the Inderlok - Mundka line.

The Delhi Metro Rail Corporation (DMRC) so far possessed only broad gauge trains but

three lines of Phase - II, i.e., Inderlok - Mundka, Central Secretariat - Badarpur and the

Airport Express Line are being built on standard gauge as per international norms. The new

standard gauge trains are being procured by DMRC for the first two lines while the

concessionaire M/s Reliance - CAF, will provide trains for the Airport Express Line.

The front of the standard gauge train will have a single glass pane as can be seen in cars

instead of two separate panes as in the existing trains. Other features of the trains include

Closed Circuit Television (CCTV) cameras inside and outside the coaches, power supplyconnections inside coaches to charge mobiles and laptops, better humidity control and

microprocessor controlled disc brakes .DMRC has also placed orders for 83 new broad gauge

trains of which 46 will have six coaches each. At present, the organization has 70 broad gauge

trains. Thus, Delhi Metro will have more than 200 trains when Phase - II becomes fully

operational.

Delhi Metro Extends its Bicycle Rental Facility to Pragati Maidan, Patel Chowk andIndraprastha Metro Stations

The Delhi Metro Rail Corporation today extended its 'rent a bicycle' initiative already

available at the Vishwavidyalaya Metro station, to the Pragati Maidan, Patel Chowk and


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Indraprastha Metro stations on 5th February 2009. While the bicycle rental facility is mainly

catering to the needs of the students at the Vishwavidyalaya Metro station, the facility at the

Pragati Maidan, Patel Chowk and Indraprastha stations is expected to help the tourists and the

office goers who work in offices situated at short distances from these Metro stations.Each of these Metro stations will have ten bicycles available on rent. There will be six

cycles for gents and four cycles for ladies. A nominal amount of rupees ten will be charged for

using the cycles for a minimum of four hours. The same amount is being charged at the

Vishwavidyalaya Metro station also. The commuters will have to provide a photo identity

proof for availing the facility. All the rules and regulations related to the service will be put on

display at all the Metro cycle stands. DMRC had started this eco-friendly initiative with only

seven bicycles at the Vishwavidyalaya Metro station in October 2007, which has increased to

25. On an average, about 50 to 60 people are availing this facility everyday now at the

Vishwavidyalaya station. The facility may be extended further to other Metro stations also

depending upon the potential for such a scheme in other areas. The concept of renting out

bicycles is already very popular in many countries abroad, but is being tried for the first time

in India.DMRC encourages the use of bicycles by commuters as it is an eco - friendly mode o

transport. All the parking slots of DMRC have space allotted for the parking of bicycles and

smart card holders of Delhi Metro can park their bicycles free of cost at the parking slots,

while others will have to pay a nominal amount of Rupees two for parking their own bicycles

at the stations.

DMRC Prevents Emission of 90,000 Tonnes Carbon Dioxide

The Delhi Metro, the first Railway project in the world to be registered for carbon credits by

the United Nations, has been certified to have prevented over 90,000 tonnes of carbon dioxide

from being released into the atmosphere by reducing its power requirement, thus contributing

to the fight against global warming. The certification report was given by Germany - based

validation organization TUV NORD on 22nd February 2009, which conducted an audit on


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behalf of United Nations Framework Convention on Climate Change (UNFCCC) and found

that DMRC stopped the emission of 90,004 tonnes of carbon dioxide from 2004 to 2007 by

adoption of regenerative braking systems in the Delhi Metro trains.

Under the regenerative braking process for which DMRC earned carbon credits, whenever

trains on the Metro network apply brakes, three phase - traction motors installed on these

trains act as generators to produce electrical energy which goes back into the Over Head

Electricity (OHE) lines. The regenerated electrical energy that is supplied back to the OHE is

used by other accelerating trains in the same service line, thus saving overall energy in the

system as about 30% of electricity requirement is reduced.The DMRC saved 1,12,500

megawatt hours of power generation by restricting and reusing power on its trains through

regenerative braking, thus saving the emission of 90,004 tonnes of carbon dioxide into the

atmosphere from 2004 to 2007. It is estimated that in 2008, 39,000 tonnes of CO2 were

prevented from being emitted and this figure will increase to over 100,000 tonnes per year

once Phase - II of the Metro project is fully operational.

DMRC can claim 400,000 carbon credits for a 10 - year crediting period beginning

December 2007 when the project was registered by the UNFCCC. The money available from

sale of carbon credits will be used to offset the additional investment and operation costs

incurred due to the implementation of the project activity, to stimulate research and

development activities by DMRC to develop technology to reduce emission of green house

gases and to give extensive training to train operators for optimum regeneration.

Delhi Metro Launches Metro Citizens Forum


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In a major step towards instilling better behavior, etiquettes and discipline among the

Metro commuters, the Delhi Metro launched a new initiative called the Metro Citizens

Forum on 10 th December 2008. Under the new initiative, volunteers from the traveling

public can join Delhi Metro and work towards making the system more commuter friendly.The Metro Citizens Forum volunteers would act as wardens and look into various issues

such as providing seats to women and the elderly, preventing squatting and playing loud

music on the trains, ensuring more discipline in the stations etc.

Banners are being displayed at the Metro stations inviting the commuters to join the

Citizens Forum initiative as volunteers. Application forms can be downloaded from the

link given below. They are also available with the station managers of all the Metro

stations. Interested candidates can also mail their requests at

[email protected].

The volunteers would also be provided two days' training at a programme called Sahyog

at Delhi Metro's training school in Shastri Park. Senior officials of Delhi Metro would

impart this two day training to the volunteers.The story of the Delhi Metro and how it

revolutionized India's public transport scenario can now find a place in the libraries and your

home in the form of a quality affordable coffee-table book.DMRC MD Dr. E. Sreedharan

launched the publication, titled 'A Journey to Remember' on 1st December 2008, which

chronicles the Metro's history, hard work, technology, team spirit, dedication and success.

The coffee-table book has 94 high-quality pages and over 50 photographs, some of them o

historical value. It has been priced at a modest Rs 210/- to keep it affordable for allsections and is available for sale at the Customer Care counters of all Metro stations,

besides the DMRC corporate office at Barakhamba Road. DMRC had earlier published

three books: a souvenir book to commemorate the first day of operations, a coffee-table

book 'A Dream Revisited' and a photo compilation 'Images of An Urban Transformation'.


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Metro Station Managers to Directly Impose Fines For Offences in

MetroIn view of a large number of cases of violation of rules in Metro premises, the DMRC

administration has authorized station personnel to directly impose fines up to Rs 500/- and

realize penalties for offences such as squatting, littering, nuisance, traveling with undervalued

tokens and obstructing officials on duty. There have been over 16,000 cases of violations

such as squatting, travel with undervalued tokens, nuisance, littering, refusal to provide

reserved seats to ladies, senior citizens and the physically challenged, etc. detected by DMRC

"flying squads" which have been conducting surprise checks since July this year.

The DMRC personnel so far had been counseling offenders or handing them over to the

police for producing before the Metropolitan Magistrate who was empowered to impose fines

and imprisonment. As there is only one Magistrate who has jurisdiction for the entire Metro

network, it hampered the quick imposition of fines. To deal with this problem, the DMRC

administration decided to grant power on one Metro personnel at each of the 62 stations

under the Delhi Metro Railway (Operation & Maintenance) Act, 2002, to impose and collect

fines for offences within Metro premises, including parking areas. The authorized person will

be the Station Manager and, in his absence, the Station Controller on duty. The new

provisions will come into effect immediately. Offenders will be issued proper receipts for the

fines collected and any person who refuses to pay the fine will be handed over to the police to

be produced before the Metropolitan Magistrate. As per the provisions, drunkenness,nuisance, spitting, squatting or quarreling will be punishable by a fine of Rs 200/-, forfeiture

of pass, ticket and removal from carriage. Those found traveling without token or pass or

beyond authorized distance can be fined an excess charge of Rs 50/-, besides difference in

amount of fare. Obstructing officials on duty and misusing the alarm will attract a fine of Rs


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500/-, unauthorized sale of articles on Metro Rs 400/-, defacing Metro property Rs 200/-,

taking offensive material Rs 200/- and unlawful entry and walking on track Rs 150/-.

Offenders found writing, pasting, etc. in compartment can be removed and those refusing to

be removed can be fined Rs 500/-. Unauthorized sale of ticket will attract a fine of Rs 200/-.The fines fixed by DMRC are less than the maximum permitted by the O&M Act. Thus, the

fine for drunkenness, nuisance, spitting, squatting or quarreling can extend up to Rs 500/-

under the O&M Act. However, the fine fixed by DMRC for the offence is Rs 200/.

Metro Muck Trains: Already operating in South Delhi

While underground Passenger Metro Trains carrying passengers will begun operations in

South Delhi in 2010, another kind of Metro Trains are already running in the underground

Metro tunnels under construction near INA, Jor Bagh, Hauz Khas, Saket etc.

These are Metro muck trains, which run 24 hours in the underground tunnels to take out

the muck disposed off by the tunnel boring machines. These trains have two muck cars and a

segment trolley which are pulled by a locomotive and run at 10 kilometres per hour and carry

about 480 cubic metres of muck in day. Each small muck train has a length of about 5.3

metres and a breadth of 1.3 metres and run on 0.9 metre long tracks. Muck trains follow the

tunnel boring machines (TBM), when the TBMs move ahead boring the tunnel. A conveyor

connected to the centre of the cutter head of the TBM delivers the muck to these trains. The

trains carry the muck outside from the TBM area, where the cars are lifted by gantry cranes

and the muck is deposited in muck tanks. Dumpers then carry the muck away from the

construction site to a predesigned dumping yard in the night to avoid disturbance to the publicin the daytime. In the first phase of Metro construction, the muck trains were run by diesel

locomotives, but for the second phase, battery run locos imported from Hong Kong have been

pressed into service as these are more environment friendly. The drivers of these trains are

given special training for 15 days inside the tunnels so that they can get acquainted with the


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working environment and the new trains undergo a trial run on a temporary 100 metre long

track and to keep the trains in working condition, an electrical engineer is always available at

the site with a team of technicians. Currently, many experienced Thai muck train drivers are

driving these trains on the Delhi Metro construction sites. Currently, about eleven Muck Trains are working round the clock on the underground section of the Central Secretariat -

Gurgaon corridor. Some more are expected soon on the Airport Express Link and the Central

Secretariat - Badarpur section when the TBMs start functioning there .

Special Features in New Metro Trains

The Delhi Metro Rail Corporation (DMRC), which has ordered 131 new trains in view o

the increased rush on the Metro system in Delhi, will provide passengers with power

connections inside the coaches so that they can use their laptops and charge their mobiles

while they are travelling in the Metro. Every new Metro coach of Phase II will have power

supply points for this purpose. The Metro coaches in Phase - II will also have reduced noise

levels inside the trains as the DMRC is making major design changes to reduce the noise

levels by use of special sound absorbing cushions in the walls of the Metro coaches and more buffing on the Metro doors which will be better sealed by reducing the door gaps to ensure

that less sound from outside enters the trains thus enabling the passengers to travel in a better

ambience. The noise level in the underground coaches has been reduced by 8 decibels(db) as

in Phase-I the internal noise levels was around 92 db which will now be only 84 db in Phase-

II. In addition, a new type of compressor called Scroll Compressor System will be used in the

air conditioners of the Phase-II coaches which will be sealed and is more compact and this

will reduce noise level in the coaches further. The Phase-II Metro coaches will also provide a

much better level of passenger comfort as for the first time there will be Humidity control as

Humidity Sensors will activate the newly planned heating system of the air conditioner which

will eliminate humidity inside the coaches. The temperature will be maintained at 25 degree


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Celsius and relative humidity will be maintained at 60 % during the summer and monsoon

months (in Phase - I trains, there was only temperature control). With the start of Phase-II the

Delhi Metro will start travelling very far distances covering around 50 kms in some

destinations such as Dwarka-Noida, Gugaon-Jahangirpuri, etc. To avoid confusion for the passengers who will travel on these lines, there will be new destination sign boards in LED on

one window of the side wall of each coach so that passengers can view the terminal stations

while standing on the platform as some Trains may be terminating at intermediate stations

depending upon operational needs. This will be necessary as on the same line different trains

may be terminating at different destinations.

Phase - II trains will also have Closed Circuit Television Cameras (CCTVs) inside the

coaches apart from cameras outside the coaches so that the driver can see the entry and exit o

passengers from the train. The driver of the Metro trains will now be able to observe

passenger behavior in every part of the train at all times.

The trains in Phase - II are also being designed to travel upto a maximum design speed o

95 kmph as against 90 kmph in Phase - I. The braking system is also better as DMRC will use

Wheel Mounted Disc Brakes which will be micro processor controlled. In addition, the train

will have energy absorbent couplers which can absorb shock and reduce damage to the car

body structure in collisions.

Delhi Metro Rail Corporation aligns with Foundation for Restoration of National Values

to Inspire its Commuters to Uphold Value.The Delhi Metro represents a world class public

Transport System - built by Engineers and Technicians to International Standards, without

cost overruns or delays. The efficient running of this facility however requires the

involvement of all users as well as those who are responsible for different aspects of the

facility.


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Dr. E Sreedharan, the Managing Director of DMRC firmly believes that all public goods

and services can best serve India when users have a sense of belonging, and National Pride

towards such facilities, and exhibit behaviour in conformity with this intrinsic value system.

You can build an Elevated Metro line in 3 years and an underground Metro line in 4 years

but to use the system properly you need to build good values which may take a generation and

these good values are essential if you want to make any system succeed. These are necessary

not only for a good transportation system; it is essential for building a strong Nation.

With Metros coming up in Bangalore, Hyderabad, Chennai, Pune, Ludhiana, Mumbai,

Chandigarh - culture and values will be needed to make them succeed. Some of the values

which require immediate attention are - offering seats to ladies and elderly, courtesy, avoiding

loud talking, not damaging public property, cleanliness, honesty, etc.

Towards achieving this objective, Delhi Metro has decided to align with the Foundation for

Restoration of National Values (FRNV) to inspire its commuters, and through them the whole

Nation, to uphold values. Towards achieving this objective, DMRC has launched a Value

Guide programme where it will involve some of its commuters and work with them in

spreading awareness about values and also restoring these values among its large base of 8

lakhs commuters. DMRC hopes to accomplish this through mentoring, film clips,

announcements, etc. In this endeavour, FRNV will provide necessary knowhow and guidance.

Those commuters who would like to become Value Guides can send their details [email protected] and the FRNV will assist the DMRC in working out a

concrete programme to train the Value Guides.

The Foundation of Restoration of National Values (FRNV) has been formed under the


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guiding light of Swami Bhoomananda Tirtha, Founder of Narayanashrama Tapovanam and

Centre for Inner Resources Development, to inspire eminent citizens of the country to address

this Value Crisis. FRNV has embarked upon a Value Inculcation Movement in an effort to

rekindle the love and respect in the people for their country by awakening them to their National and Cultural

Established as an independent society, with Dr. E Sreedharan as the President, FRNV has an

Advisory Board including Sri MN Venkatachaliah, former Chief Justice of India, Sri Ratan

Tata, Tata Group Chairman, Dr. E Sreedharan, Sri N Vittal, former Central Vigilance

Commissioner and Smt. Vibha Parthasarathi, Educationist and former Chairperson, National

Commission for Women. Delhi Metro Celebrates 14 th Foundation Day

Delhi Metro Rail Corporation (DMRC) celebrated its 14 th Foundation Day on 3 rd May 2008.

Secretary, Ministry of Urban Development and Chairman, DMRC, Shri M Ramachandran

graced the simple function to mark the occasion in which DMRC Managing Director Dr E

Sreedharan, Delhi Metro Directors, officers and staff were present.

Speaking on the occasion, Shri Ramachandran said the Delhi Metro was contributing towardsreducing the number of vehicles in the city and had already taken the load of 40,000 vehicles,

according to a study conducted by the Central Road Research Institute. Dr Sreedharan

attributed the success of the Delhi Metro to its work culture and expressed confidence that the

punctuality, integrity and professional competence of its employees would help complete

Phase-II of the project on schedule. Presenting a brief about the achievements of DMRC over

the last year, Director (Electrical) Shri Satish Kumar said punctuality of trains was maintained

at 99.9%, i.e., only one trip in a thousand lost punctuality. He said the introduction of DMRC's

GPS-enabled feeder bus services in November 2007 had already increased the Metro ridership

by 5 %. DMRC is also collaborating with the Indian Institute of Technology, Delhi to develop

the course content for a P G Diploma in Metro Technology programme. This course will


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develop a cadre of Metro specialists and initially, officers from Delhi and Bangalore Metros

are proposed to be deputed for it, Shri Kumar said.

On the occasion of the Foundation Day, Vishwavidyalaya station was declared the 'Best MetroStation'. The station serves the Delhi University (North Campus) area and caters to about

25,000 commuters every day and earns about Rs 3 lakh as revenue. This is also the first Metro

station to provide bicycles on hire to commuters, a project running successfully.

Shri Anil Kumar Meena, Assistant Station Manager, Central Secretariat and Patel Chowk,

won the 'Metro Man of the Year (2007-08)' award for his excellent customer support actions,

proper upkeep of stations and crowd management. Twenty-six other Metro employees were

awarded for outstanding performance in their respective areas of work. Employees of Delhi

Metro also put up a cultural programme on the occasion.

Free Drop Boxes at Metro Stations for Cheque

Commuters of the Delhi Metro can pay theeir telephone, power and credit card bills at theMetro stations. an effort to provide greater convenience to Metro passengers, drop boxes have

been installed at stations in which cheques for payment of landline, mobile, power, credit

card, insurance and on-line services can be deposited from 30th March 2008. In addition,

clearing of cheques of certain banks can be done and donations made using the service.

The service is available free of charge to Metro commuters. Initially, the boxes have been set

up in the paid areas of 30 Metro stations including Rajiv Chowk, Kashmere Gate, Dwarka,

Janakpuri (East and West), Rohini (East and West), Shastri Park, Central Secretariat and

Vishwavidyalaya.


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The companies whose bills can be paid through the drop boxes are MTNL, Tata Indicom,

Airtel, Reliance (for landline), BYPL, BRPL, NDPL (power), Airtel, Vodafone, Idea,

Reliance, Tata Indicom, Dolphin, Garuda (mobile), Barclays, Deutsche Bank, SCB, ABN-

Amro, HSBC, ICICI, Citibank, BOB, SBI, AMEX, HDFC, Bank of Rajasthan, GE CashCard,ZIP Cash (credit cards), ING Vysya, IndusInd (bank clearing), ICICI Prudential, HDFC

Standard Life, Tata AIG (insurance), Indiatimes.com, Bharatmatrimony.com, Shaadi.com (on-

line services), CRY, Express Citizens Relief Fund, Times Foundation (donations).

The drop boxes, to be managed by Mumbai-based firm M/s Minc BillBox Pvt. Ltd., will be

cleared daily and the cheques will reach the respective companies on the same day.

Delhi Metro and citibank launch co-branded Transit Credit Card

Citibank India and the Delhi Metro Rail Corporation (DMRC) announced the launch of India's

first co-branded, '2-in-1' transit credit card, the Delhi Metro Citibank Credit Card on 7 th

May 2008. The first of its kind in India, the card combines the benefits of a Metro Pass with

the advantages of a Citibank Credit Card, and will be available to customers.

This new product is a pioneering initiative introduced by DMRC and Citibank India, to offer

enhanced value and convenience to Delhi's residents. In addition to the exciting features of a

Citibank credit card and the existing Metro Smart card, the Delhi Metro Citibank Credit

Card is also unique in several other ways. The reward points accumulated on this card can be

redeemed for Metro rides, at the Citibank point-of-sale terminals, presently installed at Rajeev

Chowk, Kashmere Gate, Barakhamba, Pitampura, Rajouri Garden and Dwarka Mor Metro

stations and soon to spread across other stations as well. Additionally, it offers double reward

points for Metro spending and will not require the mandatory security deposit of Rs 50.


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It is India's first credit card that doubles as a contact-less access card for the Delhi Metro

stations, allowing customers "tap and go" entry into DMRC stations. In addition to

convenience, the Delhi Metro Citibank Credit card will offer several benefits, including

exclusive shopping deals and discounts in Delhi and the NCR, fuel surcharge waivers atIndian Oil outlets and other privileges associated with a Citibank Credit Card. The special

"Delhi Delights" feature of this card offers unique deals from some of the biggest brands in

Delhi, including Dominos, Fun Cinemas, Nirula's, Bercos, India Today and VLCC.

Special Privileges on the '2-in-1' Delhi Metro Citibank Credit Card:

y 10 per cent discount on travel fare paid with the '2-in-1' card

y 2 Reward Points for every Rs. 100 spent on the Metro, 1 Reward Point for every Rs 100

spent elsewhere

y Facility for converting all Reward Points into Metro Points for Free Metro Rides (at the

POS terminal itself)

y An International Credit Card: accepted at over 14 million merchant outlets, in

association with Visa international, across the world

y 2.5 per cent surcharge waiver on IOC petrol pumpsy Access to 24 hr CitiPhone Banking services

y Five free lifetime add-on cards

y Delhi Delights - offers from the best brands of Delhi

France's highest accoladeHIGHEST ACCOLADE FOR METRO CHIEF

Mr. E. Sreedharan, Managing Director, Delhi Metro Rail Corporation was honoured withFrance's highest honour Chevalier de l'Odre National de la Legion d' Honour i.e. Knight o

the Legion of Honour. The French ambassador to India H.E. Dominique Girarad presented the

award on 22 nd November, 2005 in New Delhi. This award was in recognition for Mr.

Sreedharan's longstanding commitment to the development of transportation infrastructure in


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India and his valuable contribution in enhancing Indo-French relations.

- In a fairly well-publicised letter to Planning Commission Deputy Chairman Montek Singh

Ahluwalia, Delhi Metro Rail Corporation (DMRC) chief E Sreedharan has lambasted the

Hyderabad public-private partnership (PPP) model, arguing that his state-owned model is the

best one, that the Hyderabad model can "lead to a big political scandal", that the idea's to reap

a windfall profit from the land allocated, and so on.

He points out that while the Maytas consortium has agreed to pay the government Rs.30,300

crores over the project's life (in terms of net present value, that's Rs.1,240 crore), much of this

is due to the fact that the government gave the Metro 296 acres of land it can use for development - had this not been so, Sreedharan says Rs 10,000 crore more would have been

required in terms of viability gap funding.

Types of Tickets : Choose the type of ticket you wish to purchase. They are:

y Smart Card/Travel Card : Most convenient for the frequent commuter. A stored value

card, Travel Cards are available in the denominations of Rs. 50/- and can be recharged

in a multiples of Rs 50/- to a maximum limit of Rs. 800/-. Deposit of Rs 50/- payable at

purchase (refundable on return of card)

o Refundable Deposit: Rs.50 only

o Validity: One Year from the date of purchase or one year from the date o

recharge whichever is later.

o Renewal: No extra charge

o Facility to check balance on Card: Ticket Reading Machines at all Metro

Stations.


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y Tourist Card : For unlimited travel over short periods. There are two kinds of cards - 1

day and 3 day.

o Value of 1-Day Card: Rs 70

o Value of 3-Day Card: Rs 200o Refundable Deposit: Rs 50/- payable at purchase (refundable on return of card)

y Token : For a single journey only. Tokens are valid only on the day of purchase and the

value depends on the destination. Look up the fare for your destination station on the

Token table.

Alight From The Metro Train Route Maps are displayed inside the train above each of the doors. The name of the next station will be announced over the Public Address system.

Mind the platform gap as you alight and follow the green exit signs to the ticket gates.

Invironment, Health & Safety Policy (Operations and Maintenance)

We, at Delhi Metro Rail Corporation, accord high priority to Environment, Occupational

Health and Safety (EHS) in maintenance of stations, structures and systems.

In this endeavour the following are our aims:

To strive for continual improvement in our Environment, Health & Safety policies,

processes and procedures. To comply with local and national Environment, Health & Safety Laws. To make all-out efforts to create Environment, Healthy & Safety awareness amongst


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our Employees, Metro users and Maintenance personnel.

To maintain Assets so as to enhance their aesthetic appeal, optimize the use of energy,

cause minimum negative impact to the environment and to ensure safety of the

personnel

CONCLUSION

Since the existing transport system is heavily loaded, therefore there is severe need for

mass transit transport system.

The city of Delhi required a better transport facilities. So metro is proposed.

The Master Plan recommended total network of 245 Km, 17 corridors are implemented in Four phase and are to be completed by 2021. The Metro system is superior to other modes of transport system Time saving for commuters, Reliable and safe journey, Reduction in accident,

Reduced fuel consumption, Reduction in atmospheric pollution, Reduced vehicle operating costs, Increase in the average speed of road vehicles, Employment opportunities will be increased.


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THANK YOU


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