remn recruiting presentation 8 10

Why REMN?Why REMN?

What We Do

• Mortgage companies in today’s market will only go as far as their capital will allow them– REMN raised more than $30 million in capital toREMN raised more than $30 million in capital to

pursue increased market share– REMN maintains warehouse line capacity in excess

of $300 millionof $300 million• REMN is not completely dependent on investors

– Securitized and issued more than $1.5 billion in GNMA and FNMA securities

– Owns the servicing rights of the $1.5 billion in securitiessecurities

– Creates a natural business hedge for the cyclical nature of the industryGoal over the next three to five years is 60 70%– Goal over the next three to five years is 60-70% retained servicing

Operations

• Processing, underwriting and closing on a regional level (most branches have on-site processing)“C tifi d P ” dit th l i• “Certified Processor” program expedites the closing process by streamlining the clearing of underwriting conditions

• Dedicated to supporting sales by providing a customer service experience that is second to none

Marketing

• New Loan Originator set up, including Web site, announcement cards and start up marketing creditLib f t i bl b h fl d• Library of customizable brochures, flyers and advertisements

• Loan comparison listing sheets for agent contactsp g g• Access to the Media Center, an automated marketing

and database management system• Custom work and one-on-one marketing consultations

Marketing on Demand

• Online library of 50+ flyer templates– Business Partners

Customers– Customers– Payment Comparison Flyers– Products– Seasonal

Media Center

• Automated database-driven marketing– E-mail newsletters

Postcards– Postcards– Closing gifts– Co-branded materials

One-on-One Marketing Support

• Custom marketing materials available– Co-branded flyers

Advertisements– Advertisements– Press releases– Trade show support– And much more!

Secondary Marketing

• Encompass – Single-tier LOS platform with real-time access to loan files for Originators, Processors, Underwriters and ClosersUnderwriters and Closers

• Loan Decisions – “On Demand” product eligibility and best execution loan pricing

• Weekly “Capital Market Update” e-mails• Weekly “Did You Know?” product tip e-mails• Immediate notification as market conditions improve or

worsen

Technology

• Single software LOS platform for originating, processing, closing and underwritingE il k d i f l i• E-mail packages and wire for closings

• Individual secure eFax number• Lock-in onlineLock in online• Helpdesk support via phone, e-mail or Web• 24-hour access to loan documents through REMN's

Web-based paperless system• Originate, sign, underwrite, audit, collaborate, deliver

and archive loan documents electronically with BlitzDocsand archive loan documents electronically with BlitzDocs• Centralized access to key information from all REMN

departments on SharePoint

REMN All-Star Team

All-Star Team – Top 10% of sales force in volume and units receives a luxurious trip to the Boca Raton Resort

Corporate Principles

• Have an uncompromising determination to be guided by integrity and by what serves our customers best.

• Strive to exceed our customers’ expectations• Strive to exceed our customers expectations.• Strive to achieve excellence in everything we do – both inside

and outside the enterprise.• Have the uncompromising conviction that our associates are

our most important asset.• Ensure an entrepreneurial environment that will create p

solutions for new and existing challenges.• Invest in the most innovative technology to enhance every

associate’s ability to perform most efficiently and with aassociate s ability to perform most efficiently and with a competitive advantage.

• Remember that our reputation is as valuable as our customer l ti hirelationships.

Customer Service

One Goal, One Passion: Customer Service.

REMN’s Customer Service Principles:• Exceed Expectations• Know Your Customer• Know Your Customer• Treat Your Customer with Respect• Do Not Promise What You Can’t Deliver• Never Blame the Customer

Customer Satisfaction

• All REMN customers, selling agents and listing agents have the opportunity to rate their experience by completing a phone or e mail survey the week aftercompleting a phone or e-mail survey the week after closing

• Survey results are shared with Branch Managers and Loan Originators on a weekly basis

• Monthly and quarterly report cards are built for branches, regions and all of REMNregions and all of REMN

• Quarterly report cards are built for Loan Originators

Who We Are

• A privately held mortgage banking firm founded in 1989 and headquartered in New JerseyE h b f REMN’ S i M t T• Each member of REMN’s Senior Management Team possesses more than 20 years of experience in mortgage banking, including work as a Mortgage Loan Originator

• Serve the lending needs of home buyers and home owners real estate professionals and builders across theowners, real estate professionals and builders across the country

• More than 600 employees who enjoy an entrepreneurial environment dedicated to fulfilling the American Dream

Senior Management

Peter NordenChief Executive Officer

Rick FloydManaging Director

Joel KatzPresident

Retail Sales

Douglas RotellaPresident

Joseph Sheridan

Douglas RotellaExecutive Vice PresidentRetail Salesp

Chief Operating Officer

Grace CurridChief Credit Officer

Key Department Heads

• Glenn Ruroede, Chief Financial Officer• Philip Schild, General Counsel• Christopher Randall Managing Director of Secondary Marketing• Christopher Randall, Managing Director of Secondary Marketing• Jeffrey Pancer, Managing Director of Trading• Robert Sammis, Managing Director of Investor Relations• Joann Chiamese, Managing Director of Human Resources• Patricia Irvine, Managing Director of Quality Assurance• Ian Orevillo, Managing Director of Information TechnologyIan Orevillo, Managing Director of Information Technology• Abbie Ethun, Marketing Director• Pam Seifert, Training Manager

Northeast Region Leaders

Douglas TartaNortheast Regional ManagerOffice: 201-708-1716E-mail: [email protected]

Robert WilderotterNortheast Regional ManagerOffice: 201-498-9300, Ext. 3506E-mail: [email protected]

Southeast Region Leaders

Greg JanickiSoutheast Regional ManagerCell: 404-217-7886

Angie GoraArea Manager, GeorgiaCell: 404-392-4241

E-mail: [email protected]

Frank Fontanetta

Cell: 404 392 4241E-mail: [email protected]

Todd GreakFrank FontanettaFlorida Regional ManagerCell: 941-374-0770

Todd GreakArea Manager, GeorgiaCell: 770-652-7459


Richard Lester


Area Manager, North and South CarolinaCell: 704-562-1892E-mail: [email protected]

Western Region Leaders

Tim BartoshExecutive Vice President W t R i l R t il

Kevin HoytVice President

Western Regional RetailCell: 972-768-3391E-mail: tbartosh@remn com

Western Regional RetailCell: 619-787-0711E mail: khoyt@remn comE mail: [email protected]

Matthew Payan


Cathy StroudySenior Vice PresidentWestern Regional Retail

Cathy StroudVice PresidentWestern Regional Retail

Cell: 972-898-8577E-mail: [email protected]

Cell: 303-898-3547E-mail: [email protected]

REMN Footprint

NY

CTPA

CDENJMD

CA MO

GASC

TX

FL

TX

REMN BranchesCalifornia• Carlsbad• Pasadena• Riverside

R ill

Missouri• St. Charles

New JerseyC d K ll• Roseville

Connecticut• Derby

• Cedar Knolls• Edison• Hillsborough• Parsippany• River Edge

Delaware• Wilmington

Florida• Bradenton

g• Toms River

New York• Albany• New York City• Bradenton

• Miami

Georgia• Duluth

• New York City• Rochester

Pennsylvania• Allentown

• Kennesaw• Stockbridge

Maryland• Annapolis

• Harrisburg

South Carolina• Myrtle Beach

Annapolis• Columbia• Frederick• Rockville

Texas• Dallas (Retail and National Call Center)

REMN Product Line

Traditional Products:• Conventional

FHA

Niche Products:• In-house FHA 203(k)

VA 95% Cash O t• FHA• VA• Fixed and Adjustable Rates

• VA 95% Cash Out• Interest Only• Mixed Use or Commercialj

• Jumbo and Super Jumbo• Reverse Mortgage

USDA Fi i

• Low to Moderate Programs• Bi-Weekly

FHLMC O A• USDA Financing• Second Home or

Investment Properties

• FHLMC Open Access• FNMA HomePath• REMN Home FixerREMN Home Fixer• Construction to Perm• Energy Efficient Mortgage• High Performance Lending

Lending Partners

• Astoria Federal Savings• Bank of Internet• Emigrant Savings Bank• Hudson City Savings Bank• ING Mortgage• ING Mortgage• Investors Savings Bank• Luxury Mortgagey g g• Magna Mortgage (d/b/a Regions Mortgage)• Normandy• Provident Bank• Sovereign Bank

US B k C Fi• US Bank Consumer Finance

Conventional Licensing

MEWA

CA

ORWI

NY MARICT

MI

MEMN

VTNH

IA

VA

PA CTNJDEDCMD

WVOHIL

MO

UT INCO

KY

AL GASC

NCTN

LATX

ARNM OK

MS

FL

TX

License ApprovedLicense Pending

Retail FHA Geographic Areas

WAME

NHVT

NY

CT

OR

MI

ME

VA

PA CTNJDEDCMDCA

WVIL

KY

OHCO

MO

AL GA

NCTNSC

TX LA

NM

NE Ops Center FHA FootprintSE Ops Center FHA FootprintNational Lending Center Footprint(in addition to overlap with NE and SE)

FL

TX

Dallas Call Center Footprint(in addition to overlap with NE, SE and W)

*Subject to FHA restrictions

Licensing Transition Team

Three simple steps to joining REMN:1. Register on NMLS2 Complete SAFE Training2. Complete SAFE Training3. Complete Testing

• REMN’s Licensing Transition Team:– Hal Haskin, Licensing Manager, 732-738-7100, Ext.

441441– Mary Harper, MLO Licensing Specialist, 570-228-

30533053– Emily Laskowski, Branch Licensing Specialist,

732-738-7100, Ext. 434 – E-mail: [email protected]

Training

• Two-day orientation course for all new employees• Continuing education classes, seminars, collaborative

ti d l imeetings and e-learning courses• Branch visits from regional trainers• One-on-one training as neededOne on one training as needed• Weekly e-mail reminders of upcoming training events

Human Resources

• Medical coverage provided by Horizon Blue Cross / Blue Shield of New JerseyVi i C b D i Vi i• Vision Coverage by Davis Vision

• Dental coverage provided by CIGNA• Life Insurance Accidental Death and DismembermentLife Insurance, Accidental Death and Dismemberment

provided by AIG• Flexible Spending Account and Dependent Care Account

administered through Ceridian• Voluntary Long Term Disability provided by CIGNA• Personal Short Term Disability Cancer Plan and• Personal Short Term Disability, Cancer Plan and

Accident Plan provided by Aflac• 401(k) provided by ING with company match• Online enrollment for all benefits

Monthly Pre-Tax Medical Contribution

Horizon Horizon Difference between plansHorizonBuy-up Plan

HorizonBase Plan

Difference between plans(potential 401(k) or FSA dollars)

Associate Only(Bi-monthly)

$278.06($139.03)

$203.06 ($101.53)

$75.00 / Month$900.00 / Year

Associate + Spouse(Bi-monthly)

$780.15 ($390.08)

$625.15($312.58)

$155.00 / Month$1,860.00 / Year

Associate + $580 25 $442 25 $138 00 / MonthChild(ren)

(Bi-monthly)

$580.25 ($290.13)

$442.25 ($221.13)

$138.00 / Month$1,656.00 / Year

Family(Bi-monthly)

$1,258.30($629.15)

$968.30($484.15)

$290.00 / Month$3,480.00 / Year(Bi monthly) ($ ) ($ ) $ ,

Ready to join the REMN team?

• Work with a Regional On-Boarding Administrator to complete all paperwork and finalize offer letterO B di Ad i i t t k ith ll REMN• On-Boarding Administrator works with all REMN departments to prepare for new hire’s first day

• Regional Trainer will be in touch before new hire’s first gday to schedule training times and location

• Access to e-mail, Encompass, personal Web site, k ti t i l d f th tmarketing materials, and more from the moment new

hire walks in the door• Scheduled follow up from management, training, p g , g,

marketing and other key department heads to ensure a smooth transitionC ll REMN t d t t t t d ith th t• Call REMN today to get started with the mortgage company built with the loan originator in mind