AREAS OF EXPERTISE

Guest Relations

Guest Experience

Front Desk Management

Customer Service

Shop Floor & H/K

Coordination

Process Oriented

Rishabh Jain

Lobby Manager

PERSONAL SUMMARY

An outgoing, dynamic and sales focused professional who has a

relentless drive to deliver more than just results. Rishabh has a

track record of effectively leading and managing all aspects of his

department, and of making guests feel cared for, valued, and

respected. As a true enthusiast, he is not afraid to jump in and

assist wherever he is needed, and will do everything he can to

deliver results that will contribute to the overall mission and

success of a business. He believes in a win-win situation for both,

the customer and his organization.

Right now he is looking to develop and progress his career with an

ambitious, reputed Company which is looking to recruit talented

professionals.

CAREER HISTORY

The Oberoi Rajvilas – Jaipur

Lobby Manager (February ‘2014 – Present)

Responsible for maintaining visibility with guests all the time and

meeting departmental targets.

Duties

Using hotel resources to maximize guest’s satisfaction and

optimize revenues.

Developing and implementing staff training programmes.

Organizing accommodation meets and blocking rooms for

VIP profiles.

Attending morning meet with General Manager and HOD’s

in absence of the Front Office Manager.

Ensuring smooth flow of guests in the Hotel Lobby, and

address to guest concerns.

CAREERSTATEMENT

‘I feel that my greatest

strengths are firstly my

strong commitment to giving

all hotel guests the best

possible experience. Secondly

my skill at working efficiently

as part of a team, and

forming solid personal bonds

with other staff members.

Thirdly my desire to do

everything possible to ensure

that my hotel not only meets

but indeed exceeds all of the

goals and targets set for it.’

Rishabh Jain

Co-ordination with In-house Sales and reservations on sold

out/minus position dates, and ensuring smooth flow with

back to back arrivals.

Conduct disciplinary actions against staff.

Vivanta by Taj Whitefield – Bangalore (Upper Upscale)

Duty Manager (September ‘2012 – February’2014)

Duties

Maintaining relationship with key accounts.

Taj Falaknuma Palace – Hyderabad (Premium 5 STAR Palace)

Team Leader (Acting Duty Manager) (August ‘2011-August ‘2012)

Responsible for enhancing Arrival/Departure experience of Guests

Duties and Achievements

Optimum Utilization of resources.

In charge of exceeding guest satisfaction and budget

performance objectives.

Administering and enforcing hotel/department policies

and procedures.

Helping to develop management talent by acting a mentor

to the team members.

Offering support and guidance to the junior team

members.

Promoting hotel facilities and services to guest at every

opportunity.

Responsible for conducting the Departmental

Communication Cascade every month and review the past

performance trend.

Successfully completed courses related to Front Office,

Food & Beverage, Supervision and Leadership offered by

the American Hotel & Lodging Educational Institute.

PERSONAL SKILLS

Service Oriented

Responsiveness

Communication

Anger Management

Decision Making

Energetic

Self-Control

Well Organized

Self-Motivated

Body Language

PROFESSIONAL

Fire Safety Certified

Greetings in French, Spanish,

German.

PERSONAL DETAILS

Rishabh Jain

#596/2, Panchkula

Haryana

Pin – 134109

T : 0172-2570596

M : +91-9538181524

Email : Rishbjain@live.com

Taj Lake Palace – Udaipur (Rajasthan) (5 STAR Palace)

Taj Hospitality Trainee (THT), (July ‘2010-July ‘2011)

Assisted in Palace Service Operations (Front of the House and

Butlers)

Taj Mahal Hotel – New Delhi (5 STAR Hotel)

6 Months Industrial Trainee Exposure (Oct-March ‘2008)

Adjudged as ‘Best Groomed Industrial Trainee’ and appreciated

for performance in Reservations.

KEY COMPETENCIES & SKILLS

Hotel Management

Creating positive working environment for hotel staff.

Taking prompt, decisive and corrective action to rectify

hotel or staff shortcomings.

Achieving guest satisfaction goals.

Creating a training and motivation oriented atmosphere

for the workforce to ensure highest standards of service.

Making sure majority of hotel fixtures and fitting are in

safe condition to be used.

Professional

Result Oriented.

Active team member with self-drive and motivation.

Challenging the status quo

Process Oriented

Serving Attitude

Personal

Communication

Acting with highest ethical standards, and always treating

others fairly & with respect.

Having a practical approach to problem solving.

Willing to be accountable, and answerable for actions and

decisions.

ACADEMIC QUALIFICATIONS

B.Sc. Co. (Dr. Ambedkar Institute 2007 - 2010

of Hotel Management, Catering & Nutrition) IGNOU

S.C (Govt. Model Senior Secondary School , 2005-2007

Sector 19, Chandigarh)

Matriculation (DAV, Sector 8, Panchkula) 2004-2005