Dr Ella Taylor-SmithUsing scenarios in design

WEB.DEP: Western Balkans Democratic Participation 2007-2009HuWY: Hub Websites for Youth Participation 2009-2011

@EllaTasmhttp://www.iidi.napier.ac.uk/e.taylor-smith

WEB.DEP: Western Balkans Democratic Participation 2007-2009

EU-funded project (Sixth Framework Programme)

PartnersAthens Technology Center S.A.National Technical University of Athens, GreeceEdinburgh Napier UniversityATA - Albanian Telegraphic AgencyJournalists Union Of Macedonia And Thrace Daily NewspapersMacedonian Information AgencyTanjug News Agency, SerbiaAthens News Agency S.A.

Project aimsCreating online news system, with associated forums (on specific topics, not on news articles).To be managed by (previously national) news agencies• changing from state-run to commercial at this time• interested in getting this new system.“Free” news and discussion –corner-stone of democracy• Accession countries: Albania, Macedonia, Serbia.

http://www.iidi.napier.ac.uk/c/grants/grantid/13363129

Template based on Whyte 2007 and JISC 2005

Scenario Title Journalist writes an article based on a discussion.

Scenario author Jasmina Tasevska (MIA), Web-dep partner (Journalist)

Date 03/12/07Name of actor JasminaBrief description of actor

Journalist, 34 years, FemaleLives in Skopje

Actor’s location At her home

Actor’s objective/task

Jasmina reads the forum without any certain reason

What happens Jasmina goes to the forum and reads the discussions. She find out that business people and representatives of economic

chamber have started a topic about taxes. She reads the discussion and finds out that it is very interesting and

full of interesting information. She decides to write an article about the problem that is in the

middle of the discussion. She asks a few questions that she needs for her article. The day after she sees that her questions are answered and the

finishes the article.Outcomes Jasmina gets idea for article and writes it.

1: Jasmina (a journalist) initiates a discussion2: Milan, a journalist, replies to a comment3: Jasmina (a journalist) adds a poll to a discussion4: Petar Popovski (a journalist) writes an article based on a discussion5: Agron (a journalist) asks a ministry spokesperson for input into a discussion6: Agron (a journalist) moderates the forum and removes some comments7: Agron (a journalist) chooses a discussion to be summarised, translated and opened in the English-language forum8: Milan, a journalist, receives an alert about activity in the forum9: Diana, a citizen, posts a comment in the forum (expert)10: Alban, a citizen, posts a comment in the forum (not as an expert)11: Vesna Vasilevska, a citizen, proposes a topic for discussion12: Vesna Vasilevska, a citizen, reads the forum13: Igor Jovanovski, a citizen, votes in a poll14: Maja, a citizen, registers to take part in the forum15: Maja, a citizen, receives an alert abut activity in the forum16: Mr. Dorian, a governmental representative replies to comments on a topic

Partners created about 24 scenarios.Scenarios lead to lists of actors and their associated functions.These are expressed (for platform designers and EU reports) as use cases. E.g. Editor

Paper describing use of scenarios in the WEB-DEP project:Taylor-Smith, E. and Buckner, K. (2009). Designing e-Participation with Balkan journalists. JeDEM: eJournal of eDemocracy and Open Government, 1 (1). http://www.jedem.org/index.php/jedem/article/view/4

Also in the project reports e.g. D2.2- High Level Stakeholder Requirements. Part I: Content & Functions.

HuWY: Hub Websites for Youth Participation 2009-2011

EU-funded project (eParticipation Preparatory Action)

PartnersEdinburgh Napier University, Queens University Belfast,Dog Digital (Glasgow), Ministry of Justice, UKFraunhofer Institute for Systems and Innovation Research, GermanyTartu University (Estonia), State Chancellory, Estonia Letterkenny Institute of Technology, IE, Youth Work IrelandMr Pat the Cope Gallagher MEP, IE

Project aimsTo support young people to understand and influence policies to do with the Internet (e.g. privacy).To create central online hubs to support distributed discussions –online and offline.• Supporting information (via wee stories)• Collect results of discussions• And other outputs made by young people –e.g. videos.

http://www.iidi.napier.ac.uk/c/grants/grantid/13363192

We wrote about 60 scenarios.

Scenarios were divided into 5 user groups, according to actor:1. Young Person: Facilitator2. Young person (not Facilitator)3. Country Coordinator4. Policy-maker5. Other actors

And cross-referenced to group and then abstract descriptions of tasks.

Functions:• Registering• Information and downloads• Adding results of a discussion• Using results• Feedback on involvement• Alerts and RSS• New topics• Mailing list• Facilitators’ contact with

Country Coordinators• Miscellaneous

User groups• Facilitator• Young person• Policy-maker• Country coordinator• Registered user• Anyone

Summary roles -1 side of A4guide discussions with developers

http://www.webarchive.org.uk/wayback/archive/20120731094609/http://huwy.eu/uk/

Publications and project reports: http://www.iidi.napier.ac.uk/c/publications/grantid/13363192

Best for scenarios: Taylor-Smith, E., O'Kane, F. and Rutherford, A. (2009). HUWY D2.1 Requirements Specification. http://www.iidi.napier.ac.uk/c/publications/publicationid/13367358

ReferencesCarroll, J.M. (2000) Making Use: scenario-based design of human-computer interactions. Cambridge, USA: MIT Press.

JISC (2005). Scenarios from the Managed Learning Environments for Lifelong Learning Support Project. (No longer available)

Lewis, C. and Rieman, J. (1994). Task-centered user interface design: A Practical Introduction. http://hcibib.org/tcuid/tcuid.pdf

Whyte, A. (2007). D6.1 Pilot Plan & Detailed Application Scenario. eRepresentative project FP6-2004-26985