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  • 1

  • 2

    1. ................................................................................................. 3

    2. : ... dqs din en iso 9001:2008 ...................... 4

    3. ....................................................................................................... 4

    4. - ...................... 6

    5. ................................................................................................ 7

    6. ...................................................................................... 7

    7. .............................................................................. 8

    8. .................................................................................... 8

    9. ........................................................................................ 10

    (help desk) ................................................................................................................................... 10

    10. .................................................................................... 10

    11. ............................................................................... 11

    ................................................................................. 11

    12. ................................................................................... 12

    13. .................................................................................................... 12

    14. ..................................................................... 13

    15. ........................................................................... 19

  • 3

    1.

    (E-Learning) (...) & (Digital Practice & Education D.P.E.) ( Sysco Medallion PMS). ... , , , . 3 : f f f

    3 : f f

    f

    on the job training.

    , ( Sysco Medallion PMS), , , .

  • 4

    2. : ... DQS DIN EN ISO 9001:2008

    f ... (.. 12151701) , (...), 2001. , , , .

    f DQS DIN EN ISO 9001:2008 (e-learning) , 2008, (...), , EN ISO 9001:2008. o 2012 DQS DIN EN ISO 9001:2008. , , . , , , .

    3.

    ( Sysco Medallion PMS) & (Digital Practice & Education D.P.E.). :

  • 5

    Sysco

    (on the job training) (case studies) .

    . . :

    , . , , , : bar .

    , , . , , , .

    , Medallion PMS Sysco. , . , , groups, . , , , , housekeeping night auditor.

  • 6

    , , . (Case Studies) . , .

    , , , Medallion PMS Sysco, .

    4. -

    ( , ), . :

    :

    ( /, ,

    )

  • 7

    : e-mail

    http://elearn.elke.uoa.gr . .

    5.

    6 ,

    ( Sysco Medallion PMS). ..., . , . , .

    6.

    6 , 210 . . . , , ( ), . , , , , , .

  • 8

    1.100 . .

    7.

    ( , , ), :

    .

    , , : , , , , .

    8.

    & (Digital Practice & Education D.P.E.) , , , . , , . link (, , , case studies ) .

  • 9

    .

    , E-Learning . , , .

    Medallion PMS,

    Sysco, .

    , (Case Studies) . . .

    , ( ) , , . , (e-book), .

  • 10

    9. (HELP DESK)

    , , .

    10.

    , . . 0 100%. , 60% - 40% , . . 0 100%. , (Case Studies) . 0 100% . , 50%. 50%, . , . .

  • 11

    11.

    :

    f

    . , , , , , , . , 2-3 . , , , , .

    f

    http://elearn.elke.uoa.gr/eval, , , . , , , E-learning .

    f

    http://elearn.elke.uoa.gr/evalprograms .

  • 12

    , , e-learning , , , .

    f . , , .

    .

    12.

    , . e-learning .

    13.

    , , .

  • 13

    14.

    :

    -

    1: , , .

    2: , . , , .

    3: . . , .

    4: . , . . .

  • 14

    -

    1: , , .

    2: . , , , , , .

    3: ,, . . , .

    4: . , . , .

  • 15

    5: . , , , . . .

    6: . , , . . .

    7: Bar Bar . Bar , . bar , . F&B ( Food and Beverage). Chefs , , .

    8: . , . , . , . . , , .

  • 16

    -

    1: - . , . , .. . , .

    2: , . , , .

    3: . . . .

  • 17

    -

    1: , . , , . , , , , , . , , , , , .

    2: - , , , . , , , , . , , , , .

    3: , . , ,

  • 18

    , , , , . , , , .

    4: . , . , . , , . , , , / / , , .

    : MEDALLION PMS

    1: - Rate Rules 2: ( - ) 3: 4: groups 5: 6: - 7: Night audit - Housekeeping 8: -

  • 19

    : MEDALLION PMS

    (ON THE JOB TRAINING)

    (Case Study) 1 (Case Study) 2 (Case Study) 3 (Case Study) 4 (Case Study) 5 (Case Study) 6 (Case Study) 7 (Case Study) 8

    Case Studies , . http://elearn.elke.uoa.gr

    15.

    Sysco Medallion PMS