uxlibs ii presentation
TRANSCRIPT
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Going rogue with your methods – or what happens when you let a non-user loose in the library INGELA WAHLGREN, ÅSA FORSBERG, LUND UNIVERSITY LIBRARY
Our study
• Aim: create decision basis for developing the library space• Mixed methods
– Focus groups– LibQual comments– Interviews– Graffiti board– Observations– Cognitive mapping– Touchstone tours
Touchstone tours and going rogue
• Contextual inquiry• Idea during planning stage – what if we could find a
complete noob? • Seize the opportunity
Lessons learned
• Few respondents/participants can give many insights• Ask people in person – higher response rate• Takes effort/time and/or luck to find non users
