why change kills engagement
DESCRIPTION
Edith Onderick-Harvey presented at MassTLC's workforce development summit on change management and its effect on engagement.TRANSCRIPT
Blocking and Tackling During Change
Or Why Change Kills Engagement and
What You Can Do About It
Edith Onderick-‐Harvey
Key Success Factors for Rapid Growth Company
• Customers • Vision/Purpose • EffecMve Leadership • Scalable Infrastructure • Necessary technology • Engaged people
How We Envision Growth and Change Pe
rformance
Time
Performance without change
Performance with change
4
How Does Change Really Look? Pe
rformance
Time
Uninformed OpMmism/ Uncertainty
Despair/ SkepMcism
Commitment/ Informed OpMmism
Denial
Anger
Pessimism TesMng Acceptance
How to decrease the engagement killers? How to accelerate
change integra4on?
Informed opMmism
The biggest threat to rapid growth is lack of highly effecMve execuMon.
Highly EffecMve execuMon doesn’t happen without engaged people.
Common Reasons Change Kills Engagement
• Change seems to be for the sake of change • Change never meets its goal • “Give it a month. We’ll be on to something else.”
• “I don’t know what I’m doing.” • Scaling up with too much structure • The wild, wild west
Real Engagement Creators
Engagement
Meaning
Choice Competence
Progress
Adapted from Kenneth Thomas and Walter Tymon, Work Engagement Profile, CPP, Mountainview, CA
8
Meaningfulness
Thoughts during change: • Does this change ma]er? • Do I really care about this
work? • Does it really ma]er what I do? • Is my work serving a valuable
purpose? CreaMng it during change: • Know thy people • Vision that speaks to purpose
9
Choice
Thoughts during change: • Can I determine how to do my work?
Do I have a significant say in what I am doing on the job?
Allowing choice during change • Define what, involve in how • Allow and encourage different points
of view – especially from naysayers • Explain why
10
Competence
Thoughts during change: • Do I feel I am doing a good
job? Am I doing things well? • Do I have the skills and
capabiliMes to do this? Building and reinforcing competence during change: • Expect and allow for failure
BUT provide support • Focus on building skills and
capabiliMes
11
Progress
Thoughts during change • What’s the goal? • Am I accomplishing anything? Ensuring progress • Goals, milestones, celebraMons • Feedback and feedforward • Listening posts • What’s my career path?
12
Want to talk more about leading change?
Call Edith at 978.475.8424 Or
Email at [email protected]
See more of my thinking on leaders, change and building great companies at
h]p://www.factorintalent.com/pragmaMcleaderblog/