知覺對消費者行為的影響
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Chapter 8. 知覺對消費者行為的影響. 8.1 知覺的本質 -1. 訊息處理過程 (information processing) :一系列將知覺到的刺激,加以轉換成訊息,並予以儲存的活動過程。 訊息處理過程包括四個階段:暴露、注意、解讀與記憶;其中,前三階段即組成知覺 (perception) 。. 圖 8-1 消費者決策的訊息處理過程. 8.1 知覺的本質 -2. 無論知覺或是記憶,二者均具高度選擇性:面對大量的訊息,個人可能只暴露與注意到其中的一小部分。 - PowerPoint PPT PresentationTRANSCRIPT
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Chapter 8
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8.1 -1(information processing) (perception)
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8-1
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8.1 -2 (perceptual defenses)
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8.2 (exposure)
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-1 (zipping)(zapping) (muting) (ad avoidance)
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-2 (product placement)
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(infomercials) (permission-based marketing)
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8.4 (attention)
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-1(stimulus factors)
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-1
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8-2
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-2 (intrusiveness) (banner ad)
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-3 (attractive visuals) (picture superiority)
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-4 (color)(movement)>>
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8-3
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-5 (position) -- (high-impact zones)
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-6 (isolation)
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-7 (format)
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-8 (contrast) (adaptation level theory)
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-9
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-10 (information quantity)
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-1(individual factors)
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-2(motivation) (product involvement) (smart banners) (behavioral targeting)
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-3(ability) (brand familiarity)
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-1(situational factors)
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-2 (clutter) (program involvement)
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8-4
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-1 (cocktail party effect)
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-2 (hemispheric lateralization)
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-3(subliminal stimulus)
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8.5 (interpretation)
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-1 (perceptual relativity)
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-2 (semantic meaning)(psychological meaning)
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-3(thinking) (emotional) (cognitive interpretation) (affective interpretation)
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(expectation bias)
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(contextual cues)
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-1
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-2 (ease of processing) (incongruity)
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-3 (stimulus organization) (proximity) (ambush marketing) (closure) - (figure-ground)
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-4 (sensory discrimination) (just noticeable difference, j.n.d)() (referent state)
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(inference)
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-(price-perceive quality)(you get what you pay for)(advertising intensity) (warranties)
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-(claim-belief discrepancies)
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()Outback (Pontiac) Aztek VUERAV4
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8.6
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(cross-promotions)
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-1(semantic meaning) (morpheme)
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-2 (brand extension) (co-branding)
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-3
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8-1