知覺對消費者行為的影響

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Chapter 8. 知覺對消費者行為的影響. 8.1 知覺的本質 -1. 訊息處理過程 (information processing) :一系列將知覺到的刺激,加以轉換成訊息,並予以儲存的活動過程。 訊息處理過程包括四個階段:暴露、注意、解讀與記憶;其中,前三階段即組成知覺 (perception) 。. 圖 8-1 消費者決策的訊息處理過程. 8.1 知覺的本質 -2. 無論知覺或是記憶,二者均具高度選擇性:面對大量的訊息,個人可能只暴露與注意到其中的一小部分。 - PowerPoint PPT Presentation

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  • Chapter 8

  • 8.1 -1(information processing) (perception)

  • 8-1

  • 8.1 -2 (perceptual defenses)

  • 8.2 (exposure)

  • -1 (zipping)(zapping) (muting) (ad avoidance)

  • -2 (product placement)

  • (infomercials) (permission-based marketing)

  • 8.4 (attention)

  • -1(stimulus factors)

  • -1

  • 8-2

  • -2 (intrusiveness) (banner ad)

  • -3 (attractive visuals) (picture superiority)

  • -4 (color)(movement)>>

  • 8-3

  • -5 (position) -- (high-impact zones)

  • -6 (isolation)

  • -7 (format)

  • -8 (contrast) (adaptation level theory)

  • -9

  • -10 (information quantity)

  • -1(individual factors)

  • -2(motivation) (product involvement) (smart banners) (behavioral targeting)

  • -3(ability) (brand familiarity)

  • -1(situational factors)

  • -2 (clutter) (program involvement)

  • 8-4

  • -1 (cocktail party effect)

  • -2 (hemispheric lateralization)

  • -3(subliminal stimulus)

  • 8.5 (interpretation)

  • -1 (perceptual relativity)

  • -2 (semantic meaning)(psychological meaning)

  • -3(thinking) (emotional) (cognitive interpretation) (affective interpretation)

  • (expectation bias)

  • (contextual cues)

  • -1

  • -2 (ease of processing) (incongruity)

  • -3 (stimulus organization) (proximity) (ambush marketing) (closure) - (figure-ground)

  • -4 (sensory discrimination) (just noticeable difference, j.n.d)() (referent state)

  • (inference)

  • -(price-perceive quality)(you get what you pay for)(advertising intensity) (warranties)

  • -(claim-belief discrepancies)

  • ()Outback (Pontiac) Aztek VUERAV4

  • 8.6

  • (cross-promotions)

  • -1(semantic meaning) (morpheme)

  • -2 (brand extension) (co-branding)

  • -3

  • 8-1