8 steps to an efficient sms

Q-Pulse is a registered trademark of Gael Products Ltd. All rights reserved world wide. Copyright © 2010 Gael Products Ltd.

Sextant Readings Solutions Inc.

Safety in Aviation

8 Steps to an efficient SMS

Bob Trevelyan– Sextant Readings Solutions Inc.

October 7, 2010



Purpose of the Webinar

To enable you meet the challenges related

to SMS and new FAA oversight in 8 steps

While: Maximizing ROI Increasing Operational Readiness Reducing accidents

Showing you how an electronic SMS solution can help…



What is SMS?



FAA considers SMS as:

“A management system for integrating safety activities into normal day-to-

day business practices”Dr. Don Arendt

FAA 2009

What is “SMS”?

Advisory Circular 120-92A



The 8 Steps



8 Steps to an efficient SMS



Step 1

Gain Top Management Commitment



Without the commitment you cannot embody SMS in the business

The safety culture is unique to your business and is tempered by top management

Everybody must operate and manage within a safety culture

The Reality:

System safety principles minimize the

risk of operations while enhancing Profits

1. Top Management Commitment



So how do you enable management to adopt SMS?

An electronic SMS solution can provide a

framework for adoption by:

Promoting a Safety Culture

Facilitating reports

Providing analytics

Centralizing safety information

Tracking the cost of safety

1. Top Management Commitment



Questions?



Step 2

Implement Safety Management Across a

your organization



OK the team is committed

– Now what?

We haveSMS!

2. Implementing Safety Management Across a your organization



How do you bring all the information related to safety together?

2. Implementing Safety Management Across a your organization

How do you capture it when anybody can (should) report events related to safety?

How do you relate training to safety? How do you enable controlled document

management? How do you cross departmental boundaries? How can you view the risk profile at any time? How do you tie costs to incidents? How do you build proper signature authorities? How do you follow up on everybody?



An electronic SMS solution can assist

implementation by:

Providing an information foundation

Engaging all relevant personnel

Enabling a culture of safety

How do you implement SMS Across a your organization?



Step 3

Ensuring Documentation, Including Processes,

Signatures and Delivery



Does your tech pubs organization look like this?

Are your manuals full of sticky notes?

How do you ensure that only the latest approved document is in use?

• Does your flight ops group hold all their own manuals? Do they follow exact procedures for updating and distribution?

16

Common issues within documentation…



Organizations are required to:

1) Have Safety Assurance processes in place

2) Maintain safety processes as part of SMS

3) Ensure processes are supported by clear and concise documentation

3. Ensuring Documentation, Including Processes, Signatures and Delivery



Providing a common, accessible current library

Controlling updates and revisions Providing an organization-wide distribution

system Tracking approval feedback

How do you ensure documentation compliance?An electronic SMS solution can help document management by:



Step 4

Enable a Culture of

Incident Reporting



Here’s your hat –

What happens today if an employee reports a mistake?

4. Enable a Culture of Incident Reporting

And your final paycheck



Under SMS, employees are encouraged to report without

reprisal

Different types of reporting:

Confidential – must be respected Safety issues – must be acted upon

4. Enable a Culture of Incident Reporting



An electronic SMS solution can enable a reporting culture by:

How do you enable a reporting culture?

Providing access to all employees Capturing all safety events Analyzing safety trends Providing logical workflow and task

tracking



Comments or questions?



Step 5

Capture and Analyze All

Safety Related Information



You need one, interconnected environment to house all information related to safety

5. Capture and Analyze All Safety Related Information



An electronic SMS solution can organize data collection and analysis by:

Centralizing all safety related information

Highlighting problem areas

Improving visibility of results and initiating corrective/preventative actions

How do you capture and analyze all safety related information?



Comments or Questions?



Step 6

Tie Risk Assessment to

Incidents and Relate Cost

Impact



You MUST:

Identify a risk profile for all incidents

Prioritize based on risk and by cost

Be realistic with challenge expectations

Understand the true costs of action/inaction

6. Tie Risk Assessment to Incidents and Relating Cost Impact



Bringing all components together

Understanding the true costs of action/inaction

Evaluating processes

Designing approaches that maximize safe operations

Guiding operational decisions

How do you evaluate risk and related costs?An electronic SMS solution can track risks and related costs by:



Step 7Audit – Making Sure You

Do What You Say You Will Do



Organization’s MUST document audit

procedures, to include:

a) The Responsibilities

b) Expectations for: Planning audits Conducting audits Reporting results Maintaining records Auditing contractors and vendors

7. Audit – Making Sure You Do What

You Say You Will Do



Q-Pulse

Data driven analysis

EventsData

PeopleData

CorrectiveActionData

ResultData

Create and implement corrective and preventative actions

Create Audits

7. Audit – Making Sure You Do What

You Say You Will Do

Perform Audits

Follow up

Initiate Action

Analyze Results



An electronic SMS solution can streamline your audit processes by:

Facilitating audit creation, management and follow up

Assigning responsibility of corrective actions

Tracking progress of actions and escalates when required

How do you manage audits effectively?



Step 8Report and Share

Information With Employees Management

and Regulators



How do you report and shareinformation across your

organization?

How do you do it all? Where do you find the

time? And where do you find the

money?



How do you report and shareinformation across your

organization? An electronic SMS solution can effectively manage your information across the business by:

Repetitive reporting

Transparency of data across throughout the organization

Sharing and distributing in a centrally controlled location

Having the with ability to capture proof for audit purposes



In Summary



END OF PRESENTATION

Thank you for your Attention

Any Questions?

8 steps to an efficient sms

Technology