aeon kl rdc supplier briefing 27 th / 28 th mar. 2013 aeon co. (m) bhd. aeon global scm sdn. bhd

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AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN.

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Page 1: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

AEON KL RDCSupplier Briefing

27th/ 28th Mar. 2013AEON CO. (M) BHD.

AEON GLOBAL SCM SDN. BHD.

Page 2: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

Benefits Of Working With KL RDCDear Supplier;Since year 1984, AEON (Malaysia) has seen significant growth, and we are in midst of passion for growth towards a number 1 retailer in Malaysia, and also in ASEAN countries by then.

As our expansion grows rapidly, we would like to invite all of our business alliances to grow bigger together, as a strong win-win business team scenario. In conjunction of this, we have developed this new Kuala Lumpur Regional Distribution Centre (KL RDC) as our kick off infrastructure to support our continuous growth.

You know that being a part of our distribution center will provide you major benefits and services of which some are below;

1. An increased in availability leading to increase your sales2. Priority delivery to all AEON stores3. Faster replenishment to stores4. Higher frequent deliveries to stores5. Reduction in administration matter for supplier6. Reduced waiting time at each stores

This document outlines the rules for working in our supply chainThis pack provides you with details to understand the centralization ways of working.Please take time to read through the pack and feel free to contact us if you have any questions.

Regards,AEON Co. (M) Bhd.

Page 3: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

3

Existing New

DC Network

Stock Point (8008)

XD/Consoli (8005)

Hamper (8007)

SSDC (8013)

Hamper (80XX)

Stock Point (8012)

XD/Consoli (8010)

DCSA (Shar Alam)

DCKL (PJ)

DCKL (PJ)

KL RDC (Bangi)

Temporary DC (Kajang)*

*Temporary DC (Kajang) will be combined to KLRDC(Bangi) on 2014

Supplier

Supplier

Supplier

Supplier

ALLStore

KVStore

Page 4: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

DC Transfer Schedule Guideline

4

FunctionCurrent DCFinal Date

New DCStarting Date

DC code Date Dc code Date

DC

SP

SLHL*except EA

Receiving

8008

30/04 (Tue)

8012

06/05 (Mon)

FLEA* Receiving 30/04

(Tue)06/05 (Mon)

XDConsoli Receiving

8005

31/05 (Fri)

8010

01/06 (Sat)

GRN Collecting from DC 14/05 (Tue)

03/06 (Mon)

Hamper Hamper Receiving 8007 Closed TBD Mid.ofMay

DraftDraft

Page 5: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

KUALA LUMPUR REGIONALDISTRIBUTION CENTRE

(KL RDC)- Supplier Manual -

AEON Co. (M) Bhd.~ Supply Chain Management ~

Ver. 1-1 (Effective Date: 06th May 2013)

Page 6: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

Agenda

1. KLRDC Overview2. Requirements 1) KL RDC General Rules 2) Documentation 3) Packing Specifications(Cartons) 4) Packing Specifications(Palletize) 5) Delivery Booking 6) Transportation 7) Unloading3. Summary - RDC Reject Cases /Cases Penalty imposed 4. Contact List5. Supplier’s Acknowledgement

【 Appendix 】1. RDC Process Guideline2. Document Sample

Page 7: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

Overview

RDC located at Bandar Baru Bangi. Monday to Saturday, 07:00 to 19:00, exclude peak season. Manage AEON warehouse facility

– Cross Dock (XD), Consolidation (CS) & Stock Point (SP). Stock Point items will be stocked in RDC to ensure excellent availability

and will be dispatched in 24 hours upon store ordering. Cross dock & Consolidation items are an amalgamation of store demand

and will be dispatched in 24 hours upon receiving at RDC. No stock held in RDC. Cater for existing AEON stores and subsequent new stores.

7

Distribution Centre Store Code (DC Code)

Receiving Hours Office Hours

KL RDC

XD (each) 07:00 – 19:00 (Monday to Saturday)

09:00 – 18:00CS (8010)

SP (8012)08:00 – 17:00

(Monday to Friday)

Page 8: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

  100 ㎞

    : DC    : Store

  5 ㎞

Klang Valley

DCKL

DCSA

KL RDC

8

RDC Location

HC

Page 9: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

9

Address:AEON Kuala Lumpur Distribution Centre (KL RDC)Jalan 6C/13, Off Persiaran KemajuanTaman Persiaran Bangi43650 Bandar Baru BangiSelangor Darul Ehsan

Telephone (Hunting Line):- To be advised -

Fax:- To be advised -

GPS:2.9476398, 101.76089692.9476398N 101.7608969E2°56'51.5033''N 101°45'39.2288''E

Address & Contact

Remark

Remark

Page 10: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

10

Hamper Centre Location Remark

HC

Page 11: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

11

Hamper Centre Location Remark

Page 12: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

12

Hamper Centre Location Remark

Page 13: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

13

Address:AEON Hamper CentreLot 37/38, Jalan P4/6Taman Teknologi Kajang43500 SemenyihSelangor Darul Ehsan

Telephone (Hunting Line):- To be advised -

Fax:- To be advised -

GPS:2.962306,101.8147232.962306N 101.814723E2° 57' 44.301”N 101° 48' 53.0028“E

Address & ContactRemark

Page 14: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

14

Logistics & Information Flow

Supplier

AEON KL RDC

AEON Store

(Ordering & PO Data) (Accept PO & Create DO)

(Payment Advice)(Confirm Payment)

(RN Generated)

Logistic Flow

IT Flow

B2B SystemAEON HQ

Page 15: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

Booking to KLRDC1

Security check by Guards3

Register lorry & drivers to KLRDC Office4

Unloading & Merchandises Inspected 5

Receive “Receiving Note”6

Arrive RDC 30min before appointment2

Pick up goods to take back, if any7

Inspection by our Security before leaving8

N-1 day BookingForm

DrivingLicense

RN

DO

RegistrationForm

*GRN

AppendixP-1

Supplier Delivery Process

* For the Details, Please refer each “Process Guideline”

AppendixP-2

AppendixP-3

AppendixP-4

AppendixP-4

AppendixP-5

AppendixP-6

- Document -

15

RegistrationForm

RegistrationForm

RegistrationForm

RegistrationForm

RegistrationForm

Page 16: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

(Ref.) Booking Process Date Remarks

Day:N-1

09:00|

16:00

※1:Every suppliers are entitled to “GID” or “Normal suppliers” as per volume.※2:Check delivery volume against your quota allocated to each GID※3:Fill up “GID Booking- Form” given.※4:Fill up “Booking- Form” given.※5:Do by mail or fax only. Booking by call is NOT acceptable.

Day:N

GID Suppliers

Delivery to KLRDC on appointed time

GID Suppliers Normal Suppliers

Check volume

No

GID Booking Form Booking Form

Send to KLRDC

Get Booking#

Yes

Excess

Not Excess

※1

※2 ※3 ※4

※5

Booking must be done to Booking Centre within 09:00 - 16:00 of 1 working day before delivery time. Suppliers must check with KLRDC Booking Control Officer, if Booking# are not given after 1 hour after

booking. The phone # is : 03-XXX-XXXX Drivers must arrive and register his lorry to Guardhouse on/before appointment time. Cancellation must be done by 16:00 of 1 working day before delivery date booked. Delivery without booking can be rejected.

E-Mail: [email protected] Fax: 03-XXX-XXXXE-Mail: [email protected] Fax: 03-XXX-XXXXBooking Centre

16

Remark

【 Appendix 】 P-1Process Guideline &Document Sample

Page 17: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

17

1-1 RDC General Rule

Ref Details

1RDC is not liable for any missing documents or un-collected stocks after issuance to driver or in the event driver refuses to collect.

2Anyone should be on proper dress and should bring ID, passport or driving license. (Please refer 1-2)

3Prohibited to approach to other area than waiting area, designated bay & designated toilets.

4Smoking & eating are prohibited in KLRDC compound, except at the designated area.

5Not allowed to bring bags, empty boxes and something you can put something into it.

6 Dispute about our classification of damage are not allowed.

7 Follow designated route to get to KLRDC (Please refer 1-3, 1-4)

8 Follow KLRDC Traffic rules (Please refer 1-5 ).

9Park lorries so that the lorries doesn’t block the traffic in KL RDC compound and along KLRDC entrance.

10 Suppliers follow KLRDC staffs’ instructions in KLRDC (incl. the surroundings).

Page 18: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

18

N GO K

1-2 RDC Dress Code

RDC Visitor Pass

Shirts Tied-in

No Bags

Shoes

NO RDC Visitor Pass

Shirts Tied-OUT

Bags

Sandals

Long PantsShort Pants

Page 19: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

KL RDC

1-3 RDC Access Route 1

19

Page 20: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

KL RDC

1-4 RDC Access Route 2

20

Page 21: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

Sc al e 1 : 1 00 0

16 .78

2

289D23

' 40"

24 2D 5 2' 5 0" 2 01 . 8 7 3

15

5D

53

'

50

"

1

57

.2

60

232 D 4 5' 20 " 4 7. 26 5

23 7D 2 5' 2 0" 6 8. 82 6

67 D 03 ' 10 " 47 . 1 6 767 D 03 ' 10 " 55 . 9 3 0

67 D 03 ' 10 " 65 . 3 5 1

48 . 1 0 224 7D03 ' 1 0 "

DI

VID

ER

67 D 03 ' 10 " 67 . 4 4 467 D 03 ' 10 " 48 . 1 0 2

67 D 03 ' 10 " 20 . 1 2 2

N

WAREHOUSE

ONE WAY

Lorry Waiting Area

GUARDHOUSE

Pe

rsiara

n K

emaju

an

Jalan 6C/12

1-5 RDC Traffic Flow

21

Page 22: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

2-1 Requirement – Documentation

Ref Details XD

CS

SP

1Only WEB-EDI D/O hard copy are acceptable as proof of delivery. Any other documents are not acceptable, except for Admin & FOC item.

2 For Admin item, supplier required to bring AEON’s Manual PO & Suppliers’ Invoice.

3 For FOC item, supplier required to bring Supplier’s Invoice as proof of delivery.

4 Suppliers must issue amended D/O with exact item quantity to deliver, otherwise penalty may be imposed.

5Receiving Note (RN) is the final proof of actual received goods, and no dispute are accepted after RN acknowledged by supplier.

22

Page 23: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

2-1 Requirement – Documentation

Ref Details XD

CS

SP

6

Any documents are to be collected by supplier on their way to leave RDC on the same day. RDC is not liable for any missing /lost documents suppliers fail to collect by the time supplier leave RDC.

23

Page 24: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

3-1 Requirement – Packing Specifications(Cartons)

Ref Details XD

CS

SP

1

Packing merchandises of same SKU into different size & design are prohibited.Merchandise in carton with different merchandise name/logo are prohibited. (*Please refer 3-3)

2As for XD item, carton box must be clearly labeled with the “Carton Label” with correct store name which could be purchased from RDC.

3 As for food item, carton box must be clearly stated with “Product Expiry Date”.

4 Mixed item in one carton must have a separator. RDC to reject if this condition is not followed.

24

Page 25: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

Ref Details XD

CS

SP

5

Price tag/label not attached for each of the merchandise (except food line), RDC to reject. Clothing / Soft merchandise = Price Tag Other boxes / Hard merchandise = Price Label

6 For Source Mark Barcode / Price Tag / Price Label, RDC to reject if Item Barcode & Price Tag can’t scan

7 Suppliers must bring masking tape / seal, and seal boxes after inspection by RDC.

8For FOC item, must be separated in different carton packaging with “FOC” indication, although the FOC item is the same merchandise’s item.

3-2 Requirement – Packing Specifications(Cartons)

25

Page 26: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

26

1

2

3

4

Item B

Item A

Plain carton

Item A

Item A

Item A

Item B

Item A

Plain carton

Item A

Item B

Plain carton

Item A

Separator

Item B

3-3 Requirement – Packing Specifications(Cartons)

PlasticBags

Items Items

Cartons

Page 27: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

27

3-4 Requirement – Carton Sticker & Price Label

35mm

60mm

60mm

30mm

Page 28: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

28

3-5 AEON Carton Label

Send RDC “Label-Order Sheet” by fax by 15:00 1 N-1 day

Bring cheque / bank draft for the invoice amount with the invoice 3 N day

Have labels and receipt from RDC against check4 N day

Have invoice for the labels from RDC by fax2 N-1 day

※N Day = Day you pick label s from KLRDC .

Purchase label without 1 working day prior order by designated order sheet. Payment term through bank draft / cheque only. Paid to Hitachi Transport System (M) Sdn. Bhd. Account Number 1247-0003287-05-3 Cheque with RDC invoice copy. Cheque without RDC invoice are not acceptable. Dispute about labels quantity after receiving RDC receipt. Minimum order qty 100pcs / single store and combine store minimum qty 1000/pcs

Restrictions

Fax: 03-XXX-XXXX Tel: 03-xxx-xxxx

Booking Centre

Page 29: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

29

Ref Details XD

CS

SP

1

Suppliers to palletize cartons in standard Ti-Hi arrangement and stack carton on or lower than 1,600mm including pallet’s height.Note: Ti = number of carton per layer, Hi = number of layer per pallet

2Supplier have to rent pallets until 30 days after "cargo released" to RDC if uses a rental pallet.

3

Only a standard 1100mm X 1100mm or1000mm X 1200mm, 4-way pallet with a minimum carrying weight 1000kg only are allowed.

4-1 Requirement – Packing Specifications(Palletize)

Page 30: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

30

Ref Details XD

CS

SP

4

Pallets and cartons must be properly secured with sufficient stretch films to ensure stability and no over hanging from pallet. Cartons over hanging from pallet are not acceptable.

5

Stacking are not allowed to contains more 1 PO in 1 pallet, and must have same expiry date (for food item).

6

Standard format “Pallet Indication Sheet” provided by RDC to be filled up and to be pasted on every pallets for Stock Point & Consolidation.

4-2 Requirement – Packing Specifications(Palletize)

Page 31: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

Ref DetailsXD

CS

SP

1

Supplier must comply to the agreed window time at all time. All Appointment supplier must call, fax or e-mail to RDC to get an appointment 1 day before. RDC to reject if no appointment is made.

2Agreed window time means registration time at the RDC Security Gate.

3

Delivery cancellation (with appointment) must inform RDC via email/fax at least 1 day before delivery day (by 16:00) or supplier shall be liable for a penalty from the merchandising side.

4If delayed more than 30 minutes from the appointment time, supplier must wait queue & become last supplier to receive for the day

5-1 Requirement – Delivery Booking

31

Page 32: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

32

Ref DetailsXD

CS

SP

1

Supplier allowed to bring only “AEON" merchandise into RDC and exit with empty condition, except rejected / damaged / returned merchandise.

2

Supplier’s merchandise arrangement inside lorry must followed with - By DO & Store [XD Receiving] - By DO [Consolidation & Stock Point]

3

Helper is required to assist unloading minimum requirement: 1) 20 ton truck = 1 Driver + 2 helper 2) 10 ton truck = 1 Driver + 1 helper 3) <10 ton truck = 1 Driver

6-1 Requirement – Transportation

Page 33: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

33

Ref Details XD

CS

SP

4Arrival earlier at RDC more than 1 hour before appointing time are not allowed. (to avoid congestion around RDC)

5RDC Bay height is 1300mm, suppliers’ vehicle’s specifications preferably should match with this height.

6

Single PO delivery with multiple lorries requires confirmation by supplier's coordinator on arrival all lorries at RDC to start receiving process. RDC shall not start receiving process if lorries arrival incomplete.

7

3rd party transporter is allowed to bring more than one suppliers' merchandise. Transporter must arrange the merchandise by supplier, by PO and by SKU, and separate it physically by separator in lorries.

6-2 Requirement – Transportation

Page 34: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

34

Ref Details XD

CS

SP

8

Supplier must attend together with RDC Receiver during receiving process.

9

Pallet arrangement according to DO/SKU, Supplier must know to show or informed how to unload pallets according to DO.

10

Supplier must arrange delivery by vehicle or lorry allowed by RDC. Strictly no cars allowed.Details are following page.*Please refer 6-4

6-3 Requirement – Transportation

Page 35: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

35

Motor cycle

Car

6-4 Requirement – Transportation

Company Van (with company logo)

Box Lorry

Canvas Lorry

Open Lorry

Trolley/Hand Carry

Page 36: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

36

label

Light weight boxes(Upper side)

heavy weight boxes(Lower side)label label

ex. Store Code 1001

Item Code A

Item Code B Item Code Clabel

label

label label

label label

ItemCode A

ItemCode B

ItemCode C

Store Code 1001(in case of XD)

ItemCode A

ItemCode B

ItemCode C

Store Code 1002(in case of XD)

Label

Label

Label

Label

Label

Label

Label

Label

Label

Label

Label

Label

1. In case of XD (1) Unload by store and category and item (2) Use the cart rack/pallet for unloading (3) Please stack so that we can check the Carton Label (4) Please stack light weight items on upper side Please stack heavy items on lower side

7-1 Requirement – Unloading : XD

Page 37: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

37

ItemCode A

ItemCode B

ItemCode C

ItemCode A

ItemCode B

ItemCode C

2. In case of Consolidation & Stock Point (1) Unload by item (1 item 1 pallet) (2) Use the pallet for unloading

7-2 Requirement – Unloading : CS & SP

Page 38: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

Requirement – RDC Reject Cases

Ref Case

1 As per mentioned in ‘Distribution Centre Usage Agreement’ in Clause 7.

2 Drivers and staffs in improper dress.

3 Delivery by improper lorries/cars.

4 Drivers and staffs with bad manners/behaviors

5Lorry having goods of other suppliers and having goods for other destinations.

6

Price tag/label not attached for each of the merchandise (except food line). Clothing / Soft merchandise = Price Tag Other boxes / Hard merchandise = Price Label

7 For Source Mark Barcode / Price Tag / Price Label cannot scan

38

Page 39: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

Requirement – Liquidated Damage

Ref Cases

1 As per mentioned in ‘Distribution Centre Usage Agreement’ in Clause 4.2.

2

39

Remark

Page 40: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

40

CategoryPerson In

ChargeTelephone E-Mail

DeliveryAppointment

Booking CentreTo be advised09:00 to 16:00

[email protected]

Logistic Matter AEON SCM

To be advised09:00 to 18:00

To be advised

MerchandiseMatter

AEONMerchandiser - -

B2B Matter B2B Helpdesk03–2161 1088Mon to Fri09:00 to 18:00

[email protected]

Other Inquiry [email protected]

Contact List

Remark

Page 41: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

41

Supplier’s Acknowledgement

Supplier are required to submit the undersigned acknowledgement of the AEON KL RDC Suppliers Manualby 30th April 2013.

Fax/Email:scm_email

Sample

Remark

Page 42: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

【  Appendix  】 KL RDC Supplier Manual

- Process Guideline & Document Sample -

AEON Co. (M) Bhd.~ Supply Chain Management ~

Ver. 1-1 (Effective Date: 06th May 2013)

Page 43: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

Booking to KLRDC1

Security check by Guards3

Register lorry & drivers to KLRDC Office4

Unloading & Merchandises Inspected 5

Receive “Receiving Note”6

Arrive RDC 30min before appointment2

Pick up goods to take back, if any7

Inspection by our Security before leaving8

N-1 dayAppendix

P-1

Supplier Delivery Process

AppendixP-2

AppendixP-3

AppendixP-4

AppendixP-4

AppendixP-5

AppendixP-6

43

Page 44: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

P-1 Booking Process Date Remarks

Day:N-1

09:00|

16:00

※1:Every suppliers are entitled to “GID” or “Normal suppliers” as per volume.※2:Check delivery volume against your quota allocated to each GID※3:Fill up “GID Booking- Form” given.※4:Fill up “Booking- Form” given.※5:Do by mail or fax only. Booking by call is NOT acceptable.

Day:N

GID Suppliers

Delivery to KLRDC on appointed time

GID Suppliers Normal Suppliers

Check volume

No

GID Booking Form Booking Form

Send to KLRDC

Get Booking#

Yes

Excess

Not Excess

※1

※2 ※3 ※4

※5

Booking must be done to Booking Centre within 09:00 -16:00 of 1 working day before delivery time. Suppliers must check with KLRDC Booking Control Officer, if Booking# are not given after 1 hour after

booking. The phone # is : 03-XXX-XXXX Drivers must arrive and register his lorry to Guardhouse 30 minutes before appointment time. Cancellation must be done by 16:00 of 1 working day before delivery date booked. Delivery without booking can be rejected.

E-Mail: [email protected] Fax: 03-XXX-XXXXE-Mail: [email protected] Fax: 03-XXX-XXXXBooking Centre

44

Remark

Page 45: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

45

Process Remarks※1:Guardhouse check arrival time against appointed time. ※2:Guards check lorry spec against KLRDC regulations. Also check lorry sealed by seal (s) with same serial No. as one (s) mentioned on delivery note.※3:KLRDC may reject receiving or allocate last turn of the day.※4:Guards check driver and helpers’ dress against dress code.※5:Leave ID or driving license of ALL persons to enter.※6:Don’t park out of parking area, unless instructed to do so.※7: Only driver go to Office to register. The others must be in lorry until offloading .

In-Time Arrival ?

Arrive at KLRDC Guardhouse by30minutes before appointment

※1

Fill up Register-Form to register driver, helpers & lorry

Park lorry in Parking Area

Rejected or allocated last turn of the day .

Lorry Check

Drivers come to Office to register

Get 2 copies of Register-Form against ID card or Driving license

P-2 Security Check

No

Yes

No

Yes

※3

※2

※5

※6

※7

Dress Check

Yes

No※4

Page 46: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

46

Process Remarks

※1: ※2:

Arrive at KLRDC Office by 15minutes before appointment

Take number card and waiting for called in waiting area.

P-3 Registration

※1

Hand over Register-Form, Delivery Order(D/O) to Office

Take assigned bay card from Office

Move lorry to designated bay

Approach to area in the warehouse other than waiting area. Driver waiting out of designated area. Helpers waiting out of lorry. Smoking & Eating in KLRDC Use other toilet than designated. Stay in waiting area without purpose of waiting for call from KLRDC Office.

Restrictions

Return-Goods Have Goods Return Note( GRN) from office

Not Have

Have

Page 47: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

47

Process Remarks

※1:Inspectors check bay# card and seal number(s) against D/O※2:Driver & helpers offload merchandises by D/O# and open a box by SKU.※3:Inspectors check merchandises separated in lorry and check packing style & AEON carton label pasted on ALL packages.※4:Inspectors can instruct drivers to move off loading bay to re-arrange merchandises. ※5:Inspectors check product code & its q’ty of merchandise against D/O, and also check cartons conditions. Driver & helpers seal back boxes after inspection by their own tapes/seals. ※6:Lorry to move to Return-Goods bay and collect return-goods, if requested by Office

Move lorry to designed bay

※1

Hand over Register-Form, D/O to designated KLRDC staff

Have Inspector’s acknow-ledgement on Register-Form

Move the lorry off from the loading bay and sort merchandises by D/O

Check

Return-Goods Process

P-4-1 Unloading & Inspection : XD

Yes

No

※3

※5

Have KLRDC staff cut seal(s) on lorry

Check

Driver & helpers offload merchandises onto pallets by D/O

※4

Inspection

Yes

No

Column on Register-Form for rejected items filled up by

InspectorsOK

NG

Return-Goods※6

Not Have

Have

※2

Driver go to Office to have Receive-Note and stamp on Register-Form

Page 48: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

48

Process Remarks

※1:Inspectors check bay# card and seal number(s) against D/O※2:Inspectors check if “Consoli- Indication” on palletized merchandises. ※3:Inspectors can instruct drivers to move off loading bay to re- arrange merchandises. ※4:Check product code & its q’ty of merchandise against D/O, and also check cartons conditions.※5:Lorry to move to Return-Goods bay and collect return-goods, if requested by Office

Move lorry to designed bay

※1

Hand over Register-Form, D/O to designated KLRDC staff

Have Inspector’s acknow-ledgement on Register-Form

Move the lorry off from the loading bay and put “Consoli Indication”

Check

Return-Goods Process

P-4-2 Unloading & Inspection : Consoli

Yes

No

※2

※4

Have KLRDC staff cut seal(s) on lorry

Check

Driver & helpers offload palletized merchandises by D/O

※3

Inspection

Yes

No

Column on Register-Form for rejected items filled up by Inspectors

OK

NG

Return-Goods※5

Not Have

Have

Driver go to Office to have Receive-Note and stamp on Register-Form

Page 49: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

49

P-4-3 Unloading & Inspection : DCSP

49

Process Remarks

※1:Inspectors check bay# card and seal number(s) against D/O※2:Inspectors check if “DCSP Indication” on palletized merchandises. ※3:Inspectors can instruct drivers to move off loading bay to re- arrange merchandises. ※4:Check product code & its q’ty of merchandise against D/O, and also check cartons conditions.※5:Lorry to move to Return-Goods bay and collect return-goods, if requested by Office

Move lorry to designed bay

※1

Hand over Register-Form, D/O to designated KLRDC staff

Have Inspector’s acknow-ledgement on Register-Form

Move the lorry off from the loading bay and put “DCSP Indication”

Check

Return-Goods Process

Yes

No

※2

※4

Have KLRDC staff cut seal(s) on lorry

Check

Driver & helpers offload palletized merchandises by D/O

※3

Inspection

Yes

No

Column on Register-Form for rejected items filled up by Inspectors

OK

NG

Return-Goods※5

Not Have

Have

Driver go to Office to have Receive-Note and stamp on Register-Form

Page 50: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

50

7

Violation of RDC Delivery Regulations Drivers & all helpers don’t attend inspection. Occupy bays long time due to improper loading of merchandises. Sorting merchandises for XD in bay and in lorry. Dispute about RDC’s classification of damage.

Restriction

Cases may be taken as damaged-goods

P-4-4 Inspection Procedures

ScratchDentedDirty

TornTorn

Page 51: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

51

Process Remarks

※1: Driver check receiving goods against GRN.

Have GRN from Office in Register

Offloading merchandises and move to GRN area with lorry

RDC staffs correct GRN statements

Check

P-5 Goods Return

※1

Hand over GRN to RDC staff and

Receive Goods to take back

OK

NG

Drivers make signature on GRN as receiving acknowledgement

Drivers have GRN column on Register-Form filled by RDC staffs

Driver go to Office to have R and stamp on Register-Form

Page 52: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

52

Process Remarks

※1 Lorry must come to guardhouse within 10 min. after getting RN.※2:Guards inspect lorry compartment and confirm goods stated on GRN and/or Register form only on the carrier. ※3:Guards inspect drivers & helpers’ belongings.

※1

Have further instructions from RDC

Inspection

P-6 Security check before leaving

NG

※3

Inspection

Driver go to Office to have Receive-Note and stamp on Register-Form

Move to Guardhouse and hand over GRN & Register-Form to Guards

NG

OK

OK

Have GRN from Guardhouse.

Exchange Pass with driving license & ID card of all persons

Leave KLRDC

※2

Page 53: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

53

P-7 Rental Pallets

HTSM

Page 54: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

54

Sample - Delivery Order : XD

8010 RDC-KL

80101000222966

80101000222966

Page 55: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

55

Sample - Delivery Order : Consolidation80111000245146

8011 RDC-KLRDC-KL (CONSOLIDATION)8011

Page 56: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

56

Sample - Delivery Order : SP

8012 RDC-KL (STOCK POINT) RDC-KL

80121000006342

80121000006342

Page 57: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

57

Sample – Carton Label Order Sheet

Order Date Office Number

Supplier Code Supplier Name

Person In Charge Contact Number(Handphone)

Office Fax Number Order Inv. Number (fill in by KLRDC once confirm order)

Code Short Name Code Short Name Code Short Name

1 1001 TM 26 1027 SMG 51 5101 FPBM

2 1002 MLK 27 1028 - 52 5102 FPQB

3 1003 WM 28 3001 MVDD 53 5103 FPBT

4 1004 BU 29 3003 MVKK 54 5104 FPBU

5 1005 BBK 30 3004 MVAM 55 5105 FPRW

6 1006 IPH 31 3005 MVDP 56 5106 FPTM

7 1007 MV 32 4002 JSS2 57 5107 FPIS

8 1008 BP 33 4003 JSTC 58 5108 FPSM

9 1009 TU 34 4004 JSTE 59 5109 FPTE

10 1010 PJ 35 4005 JSCS 60 - FPAU

11 1011 MP 36 4007 JSBT 61 5114 FPMC

12 1012 S2 37 4008 JSMP 62 5111 -

13 1013 TC 38 4009 JSAU 63

14 1014 CS 39 4010 JSBI 64

15 1015 TE 40 4202 OSCS 65

16 1016 QB 41 5005 WNMV 66

17 1017 BS 42 5006 WNBU 67

18 1018 BT 43 5007 WNTM 68

19 1019 SPC 44 5010 WNBS 69

20 1020 AU2 45 5008 WNTE 70

21 1021 BI 46 5012 WNMC 71

22 1022 MLK2 47 5013 WNPJ 72

23 1023 MC 48 5011 WNBI 73

24 1025 RW 49 5014 WNAU2 74

25 1026 IPS 50 5015 WNBT 75

Remarks :

1) Order must be make 1 working day latest by 15:00 before collection date.

4) Minimum order quantity 100pcs / single store and combine minimum quantity = 1000pcs.

5) Order other than using "AEON Carton Label Order Sheet" will not be entertain.

Qty

AEON Carton Label Order Sheet

Store Store StoreNo No NoQtyQty

Page 58: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

58

Sample - Appointment Booking Form

BOOKING TO BE SEPARATEDBY APPOINTING TIME BY THETIME

7. Number of lorry to send *Trolley is to be taken as "VAN" BOOKING NUMBER

1 unit

1 unitx16ton 20ton3ton 5ton 8ton

x

2 VAN 1ton

5ton 8ton 16ton 20ton1 VAN 1ton 3ton

HARD EA

XD

6. Goods-Categoly in Malay

FOOD SOFT

DCConsoli5. Delivery Mode in Malay

Month4. Booking in Malay

TimeDay

DayMonth3. Apply on in Malay

1. Supplyer Name in Malay

2. Supplyer Code in Malay

BOOKING FORM FOR NON-GID SUPPLIER

Page 59: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

59

Sample - Registration Slip

c. Inspectors to fill in (in Malay) d. GRN to fill in (in Malay)

4. GRN No. in Malay

I hereby certify to receive GRN of said No. In Malay

1. Bay No. in Malay

2. PIC of the Bay in Malay

3. Return Goods in Malay

Not Havein Malay

Havein Malay

e. Security to fill in (in Malay)

5. Delivery Mode in Malay

5 ton 8 ton 10 ton

ConsoliXD DC

a. Driver to Fill in (in Malay)

b. RDC Office to Fill in (in Malay)

20 tonVan / 1tonTrolley 3 ton

Take number inyymmdd-xxx(Sequence #)

Register Number.

8. IC No. in Malay

9. Mobile No. in Malay

1. Booking No. in Malay

7. Driver Name in Malay

6. Lorry type. in Malay

Register Form

2. Supplyer Name in Malay3. Supplyer Code in Malay4. Lorry No. in Malay

Page 60: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

60

Sample - Receiving Note (RN)

Page 61: AEON KL RDC Supplier Briefing 27 th / 28 th Mar. 2013 AEON CO. (M) BHD. AEON GLOBAL SCM SDN. BHD

Draft Update LogDate Log

2013 Jan 14th 1st Circulation for review/feedback from SCM (Operation) & Hitachi

2013 Feb 08th Discussed with HTSM and SCM team during the Friday’s meeting.

2013 Feb 09th Merged the ‘Requirements’ into the slide after sorting.

2013 Feb 09th SUGA checking & amend

2013 Feb 13th HTSM inserts some slide and rearrange order of slides.

2013 Feb 14th SUGA combined Aeon & Hitachi slide

2013 Feb 14th WiS added Sample of Carton Sticker & Price Label

2013 Feb 17th SUGA combined Aeon & Hitachi slide

2013 Mar 27th & 28th *Supplier’s Briefing Session