are we moving forward yet?

28
A Magazine for Nevada’s Mulit-Housing Industry Mid-Year Recap, Details Inside ARE WE MOVING FORWARD YET? STREET TEENS A motivating story and why they are this year’s NSAA charity focus. JULY - AUGUST 2011 2010 NSAA COMMUNITY MANAGER OF THE YEAR: An up-close interview with One Positive Perkins

Upload: nevada-state-apartment-association

Post on 14-Mar-2016

220 views

Category:

Documents


2 download

DESCRIPTION

Mid-Year Apartment Industry Recap, Details inside

TRANSCRIPT

Page 1: Are We Moving Forward Yet?

A Magazine for Nevada’sMulit-Housing Industry

Mid-Year Recap, Details Inside

ARE WEMOVING

FORWARD YET?

STREETTEENS

A motivating story and why they are this year’s

NSAA charity focus.

JULY - AUGUST 2011

2010 NSAACOMMUNITYMANAGER OFTHE YEAR:

An up-close interviewwith One Positive Perkins

Page 2: Are We Moving Forward Yet?
Page 3: Are We Moving Forward Yet?

3JULY | AUGUST 2011

IN THIS ISSUENews & Updates 4 From the Execu ve Director’s Desk

5 Upcoming NSAA Events Calendar

16 Pla num Sponsors Spotlight: Apartments.com & Quality Towing

18 Sizzling Stars: Paki Phillips, Deanna Radulescu and Emily Vidrine

23 2011 NSAA Commi ee Roster

24 Products and Services Guide

Feature Ar cles 6 Indica ons of a Recovery — Mid-Year Recap Looking

More Posi ve

8 Street Teens

11 2011 Legisla ve Review

13 An Interview with 2010 Property Manager of the Year Troy Perkins

NSAA 2011 Board of Directors2011-2012 PresidentPaula Lane ......................... (702) 362-6444Pinnacle AMS WestTreasurer/Past PresidentBret Holmes ....................... (702) 699-9261Advanced Management GroupSecretarySusan Bauman ................... (702) 368-4217Western Risk InsuranceVice PresidentDebra Peterson .................. (702) 255-3700For Rent Media Solu ons (Las Vegas)DirectorChristopher Karsaz ............. (702) 952-9321Karsaz & AssociatesDirectorChristopher Hinojos ........... (702) 860-0848Apartments.comDirectorSteven Olmos .................... (702) 459-3192Silver Lands, Inc.DirectorChandra Vail ...................... (702) 798-4511Apartment FinderDirectorVicki Young ........................ (775) 742-5380Vail and Associates RealtyDirectorDonna Gill .......................... (702) 355-0277Western Na onal GroupDirectorLaura Parada ...................... (702) 476-8997Greystar Real Estate PartnersDirectorStasia Wilson ..................... (775) 829-7368For Rent Media Solu ons (Reno)DirectorTeresa Jackson ................... (702) 873-5995Cer fi ed Fire Protec on

DirectorMisty Jus ce ...................... (702) 269-5411Fairfi eld Residen alDirectorRhonda Sikes ..................... (702) 438-7678Avion at Sunrise MountainDirectorDebi O’Keefe ...................... (702) 436-9293Maxx Proper esDirectorScarle Casas..................... (702) 227-0444Stout Management CompanyDirectorMaria Avellana................... (702) 290-0228Fast Towing, Inc.DirectorDaniel Turkin...................... (702) 227-0444Stout Management CompanyDirectorSuzanne Richter ................. (775) 329-3528Apartment Guide (Reno)DirectorGregory Peek ..................... (775) 972-0213ERGS, Inc. (dba “ERGS Proper es”)DirectorMichelle Symone e ........... (702) 366-5299Fairfi eld Residen alDirectorElizabeth Morrissey ........... (702) 256-1797ConAm ManagementDirectorGina Albanese.................... (775) 852-2339Pinnacle American ManagementExecu ve DirectorMichael Fazio ..................... (702) 436-7662Nevada State Apartment Associa on (NSAA)Execu ve AssistantAysha Park ......................... (702) 436-7662 Nevada State Apartment Associa on (NSAA)

WHO WE AREThe Nevada State Apartment Associa on (NSAA) is a non-profi t organiza on that

provides the local mul -housing industry with legisla ve support, educa on and

community outreach to benefi t our membership and the community. The NSAA

is devoted to suppor ng the diversity, integrity and ever-changing environment

of the mul -family industry. We are devoted to you.

WHY WE EXISTThe Nevada State Apartment Associa on exists to support the mul -housing

industry and its professionals with proac ve legisla ve eff orts, by promo ng

career development through educa on and by off ering entertaining

social opportuni es. The NSAA also strives to promote the highest level of

professionalism with established standards and prac ces throughout every

segment of the mul -family industry, including management, marke ng,

maintenance and suppliers.

Bo om line… we exist for you, because of you.

7785 West Sahara Avenue, Suite #201, Las Vegas, NV 89117T: 702-436-7662 • F: 702-446-8445

Email: [email protected] • Web Site: nvsaa.orgExecu ve Director: Michael Fazio, [email protected]

Execu ve Assistant: Aysha Park, [email protected]

Pla num Sponsors:• Cer fi ed Fire Protec on• Western Risk Insurance• Sherwin Williams Paint and

Floorcovering• Cox Communica ons• Silver Lands, Inc.

NSAA welcomes our newest members!

• Quality Towing• Apartments.com• Fire-N-Ice Hea ng & Air Condi oning• Roadrunner Carpet Care• Karsaz & Associates• Evergreen Recycling

• El Pueblo De Las Brisas• European Touch• Nara Vista• Parkwood Condo• The Evergreen• The Wellington

• Global Pest ControL• ista• Lowe’s of Henderson• Rock Security• Seamless Flooring LLC

NEW PROPERTY MEMBERS

NEW VENDOR MEMBERS

Page 4: Are We Moving Forward Yet?

4 www.nvsaa.org

Apartment Insight is published by the Nevada State Apartment Associa on.

Apartment Insight is the offi cial trade publica on of the Nevada State Apartment Association, a professional associa on of mul -housing professionals and industry partners.

The materials contained in this publica on are general in nature; the applicability to one’s par cular situa on should be reviewed with a professional who has all the facts pertaining to the situa on being considered. The publisher disclaims any liability for published ar cles.

Adver sing Policy: Nevada State Apartment Associa on accepts no responsibility for unsolicited materials. Adver sements contained in this magazine do not cons tute endorsement. With the excep on of those products and services directly under the control and supervision of NSAA, it is the policy of the NSAA, its offi cers and Board of Directors, not to endorse any products or services.

Apartment Insight Commi ee:Suzanne Richter (Apartment Guide)

Board Liaison

Michelle Symone e (Fairfi eld Proper es)Board Liaison

Maria Avellana (Fast Towing)Commi ee Chair

Brandi Cooley (702 West)Commi ee Chair

Cover art courtesy of Michael Fazio and 702 West

For Advertising Information, Contact:Dani Gorden509.301.4858

[email protected]

Page 5: Are We Moving Forward Yet?

5JULY | AUGUST 2011

Page 6: Are We Moving Forward Yet?

6 www.nvsaa.org

Several indicators have proven this fact star t ing w ith Unemployment Rates. Nevada started the year with a 14.2% unemployment rate but has declined since to 12.5% as of April, a 1.7% decline in four months. Most of the monthly employment increase was concentrated in the Las Vegas area where unemployment in April 2011 is at 12.1%, a 1.2% decrease when compared to the March 2011. The local economy yielded 13,700 new jobs, a 2.1% job growth, since January 2011.

The Leisure and Hospitality industry lead in hiring by adding 8,600 jobs while the education/health services sector came in second with 3,100 new workers. Northern Nevada has also decreased its unemployment rate to 11.7% in April,

a 1.8% decl ine when compared to January 2011. The local economy

yielded approximately 800 jobs mostly in the Professional and Business Services as well as the Leisure and Hospitality industries.

Both areas are promising indicators that Nevada is starting its recovery.

Vac a nc y r ate s i n t he mu lt i - fa m i ly industry have averaged 9% in Nevada. Northern and Southern Nevada faces dif ferent challenges. One factor that has a direct impact on occupancy rates is inventory; Northern Nevada has kept a tighter inventory during the recession period whereas Southern Nevada added severa l thousand units dur ing this timeframe.

Northern Nevada reported a big decrease in vacancy averaging 6% as of May. Ref lected numbers are comparable to pre-recession vacancy rates. A promising sign that the multi-family market is recovering; however high concessions are still being given away. Recent studies show approximately 82% of all multi-family communities are giv ing away concessions while only 50 percent of the market during the pre-recession period were giving away concessions. Residents are seeing the value in staying in apartment communities; class A and B properties are seeing higher activities

as renters look for nicer amenit ies, larger accommodations as well as better location.

Southern Nevada continues to hover a round t he 12% vac a nc y rate . The difference in performance among asset classes is clear. Class A product is currently running 6.9% vacant, while Class C assets are more than double that, at 14.12 percent, according to CB Richard Ellis’ Vacancy Survey. Concessions are still averaging between one to two months of rents. Inventory stands around 160,000 rental apartment units where approximately 10,000 units are still in lease-up phase. Additionally, the shadow market or single family home rentals continues to be a direct competition for the multi-family market where an approximate 15% of the total Southern Nevada inventory has joined the rental market. Due to the high inventory and limited demand, the Southern Nevada market has felt up to a 20% decline in rents during the recession period. However it is important to note that rental rates are comparably stable when compared to the prior year.

Overal l, 2011 has been favorable to Nevada. Las Vegas tourism has increased during the f irst half of 2011 showing signs of consumer confidence during these tough economic times. Visitation is expected to reach the 38 million mark which makes it very comparable to 2006. April visitation is up almost 5% (or 3.35 million) when compared to the prior year primarily due to increase in convention attendees. This activity resulted in an increase in average room rates. The

Indications of a Recovery

Mid-Year Recap Looking More Positive

The State of Nevada has endured

several highs and lows since the

start of 2011. Although cau ous,

experts in the Market have been

quoted saying “…we have hit and

survived rock bo om.”

Page 7: Are We Moving Forward Yet?

7JULY | AUGUST 2011

Retail Association of Nevada predicted that overall spending — including food and drink, lodging, local transportation, hotel rooms, sightseeing and gambling — will increase 11 percent, to $12.2 billion, this summer, up from $11 billion last year. Construction projects in Nevada are slowly coming into fruition, retail projects such as Lowe’s have broken ground at the Legends complex in Sparks while Las Vegas is scheduled to build the 500-foot Skyvue Las Vegas Super Wheel, which is planned as part of a $100 million Strip development across from Mandalay Bay. With all economic indicators pointing towards a positive direction, Nevada is finally starting its recovery.

Sources: Nevada Department of Employment, Training and Rehabilita on, Las Vegas Review Journal, Las Vegas Sun, NVSAA.org, CB Richard Ellis

THE ONE-STOP MAINTENANCE SHOPFOR LAS VEGAS APARTMENTS!

FOR LAS VEGAS’ APARTMENTPAINT LEADERS, CALL:

©2011 The Sherwin-Williams Company.

HENDERSON – 1224 N. Boulder Hwy ...................................702-564-6888

HENDERSON-GREEN VALLEY – 2567 Windmill Pkwy, Ste. A ...702-614-0009

NORTH LAS VEGAS – 2032 N. Bruce ......................................702-649-6272

LAS VEGAS – 1298 E. Tropicana Ave .....................................702-736-2944

LAS VEGAS – 4237 W. Sahara Ave ........................................702-876-4482

LAS VEGAS – 4990 E. Sahara Ave .........................................702-456-1985

LAS VEGAS – 3611 N. Rancho Dr ..........................................702-655-0122

LAS VEGAS – 8475 W. Flamingo Rd ......................................702-251-4813

LAS VEGAS – 7470 Dean Martin Dr, #105 .............................702-895-8887

Count on Sherwin-Williams® for the best in propertymaintenance supplies! Whether your property needstouch-ups or an overhaul, your Sherwin-Williamsreps have a wide selection of quality paint andfloorcovering to make all your jobs a success.

For Las Vegas’ ApartmentFloorcovering Leaders, call:

Page 8: Are We Moving Forward Yet?

8 www.nvsaa.org

Let’s back up to December of 2010. One of the NSA A’s board members having lunch at a local McDonalds, as she left she had half of a sandwich which was uneaten. She tossed it in the garbage can outside the convenience store that shared space with McDonalds. As she went inside to make a small purchase and then came back outside what she found was a life changing experience. She witnessed a very frail looking teenager eating the remains of her sandwich, which was prev iously tossed in the garbage. Overcome with empathy, and deep concern, she took the teen inside and bought him some food. While he ate she compassionately quizzed him about his life situation. She found out he was homeless and had no prospects of returning to his family. Much to her dismay, she additionally learned most homeless teens in our city survive by begging, stealing or prostituting their bodies. The experience made such an impact and caused so much concern this woman began looking for ways to help this vast population of homeless teens. Her search soon led her to Street

Teens. When she found out about this organization, she brought the NSA A Community Outreach Committee the idea of our organization adopting Street Teens as the beneficiary of our charity fundraising for 2011. After some research on the organization, we met with the director to find out exactly what services they provide. We learned that Street Teens was an acronym for:

• Survival: Immediate support to help homeless teens survive

• Trust: Relationships built on mutual respect and trust

• Resources: Resources needed to help kids survive and go to school

• Education: Opportunities to go to school and build self-esteem

• Empowerment: Tools to empower them to move forward and progress

• They: learn how to become effective members of the community

This organization provides a safe place for homeless teens to get a meal, medical assistance, get help getting back into school or getting a job and maybe even

reunite with loved ones. This drop-in facility is not a shelter; it is a resource center that provides important essentials to help homeless teens get off the street. We were more than impressed w ith the goals of this group and were happy to suggest them to our organization. As board liaison for the Community Outreach Committee, I took the idea to the committee members and the NSAA board who all accepted the idea with open arms. In March, we hosted a membership mixer and silent auction where we raised $2700 for Street Teens. In May, the NSAA Golf and Putting Classic helped raise another $2200 for this group.

This makes almost $5000 in donations so far this year and we are only half way to our year-end event where the donations will be presented to Street Teens. It is our goal to raise at least another $5000 before the end of the year and with the support of our generous membership, we feel confi dent we will reach our goal. On behalf of the committee and the board of directors, we thank you for your generosity.

By Rhonda Sikes, NSAA Community Outreach

Board Liaison and Property Manager, Avion at

Sunrise Mountain

When you think of McDonalds

you think of fast food. Never in

our wildest dreams did we, as an

associa on, think of McDonalds as a

sanctuary for teens who are hungry.

Page 9: Are We Moving Forward Yet?

9JULY | AUGUST 2011

Proud Member of the NSAA

Service

Products

Savings

You bet. You'llbe 100% happyor we'll make

it right.

AZ

FREESame Day

LocalDelivery!

Las Vegas (702) 369-2121

THOUSANDS OF EVERYDAY ITEMS IN STOCK!

Page 10: Are We Moving Forward Yet?

10 www.nvsaa.org

Where Loyalty &Service Matter®

880 Wigwam Parkway #140Henderson, Nevada 89014

Call 702-558-2200Fax 702-558-2205www.supplyhq.com

With locations already in Houston, Dallas/Ft. Worth, Atlanta, San Marcos,Phoenix, Raleigh/Durham and Indianapolis; we are pleased to begin serving theLas Vegas multi-housing industry for your maintenance supply needs. We offer anexpansive line of the products you know and trust at prices that are competitiveand fit within your budget. We pledge to be a company that is easy to do businesswith and we look forward to serving you!

• Call in your order... Experienced, local sales staff will take your order.

• We process your order immediately... Our fully stocked warehouse insures we have what you need.

• We deliver the same day... Place your order before 10 am and we'll deliver

the same day in most local areas.

Now Serving Las Vegas!

Proud member of

Page 11: Are We Moving Forward Yet?

11JULY | AUGUST 2011

Here is a rundown of the bills the Nevada State Apartment Association (NSA A), in cooperation with the Coalition of Housing Providers (CHP), were involved in this past legislative session. To say the least, and for the most part, it was a quiet session for our industry.

AB226 — Landlord/TenantAB226 is our landmark bill of the 2011 session and the one we have been working on since before session and actively at the witness table since session start. As introduced, the bill required tenant removal in “not less than 24 hours.” As amended, the bill now changes the defi nition of the time frame in which a sheriff must remove a tenant, once an eviction notice is given, to “within 24 hours of notice and no later than 48 hours.” What this means to our industry is a constable MUST remove a tenant no later than 48 hours, where before there was no defi nitive time frame to remove a tenant. The previous law was left open for individual interpretation or timeline.

There were a number of other distasteful provisions in the original version, including defi nition of “essential services” to include appliances, furniture and functional locks. We were able to negotiate “essential services” down to functional locks. We agreed that disabling a lock is both irresponsible and dangerous.

In addition, CHP offered language to enhance disincentives for bad behavior of landlords by raising applicable fines for violation of provisions of this law. We also

offered language to require comprehensive noticing to the tenant of his or her rights to contest eviction actions, the applicable court, and relief available under NRS118A.390 in the event a landlord violates any provision of this law.

The bill was successfully amended with our consensus language and passed out of both the Assembly & Senate unanimously.

AB226 was approved by the Governor May 18. It into effect Oct. 1, 2011.

AB416 — EnergyAs introduced, AB416 was not on CHP’s radar screen, although your consultant was tracking it on behalf of other clients. It popped up on the radar screen in the last few moments of the legislative session when NV Energy lobbyists secured an amendment that would allow the company to construct transmission for export of renewable power to other states and allow the company to recoup the cost of transmission from Nevada ratepayers.

CHP/NSAA has written a letter to Governor Sandoval requesting a veto.

AB416 — the Governor had until midnight Friday, June 13 to either veto or approve the measure. TBD.

SB60 — Energy Conserva on & Effi ciencyCurrently, there is a fund for renewable energy conservation, ef f iciency, and renewable energ y projec ts and t he

director of the Office of Energy may make loans from this fund only for renewable energy projects. This bill would make these loans available for effi ciency and conservation projects as well.Moreover, this bill expands the scope of who may apply for these loans to include certain governmental entities wishing to create conservation, ef f iciency or renewable energy projects.

The State Office of Energy currently has a Fund for Renewable Energy, Energy Ef f iciency and Energy Conser vation L oa n s for c on s t r uc t ion of c er t a i n renewable energy projects. Senate Bill 60 expands the authority of the Director of the Office of Energy to allow financial assistance from the Fund for construction of energy efficiency projects. There may be the opportunity for an apartment owner/developer to install a net metering or other renewable energy system and obtain f inancing from this Fund. A project could include carports/solar collectors, plug-in stations for Electric Vehicles and so on.

Amendment - Original bill only included renewable energy. Intent is to include conservation and effi ciency projects. This amendment is to establish priority for larger projects concerning renewable energy.

SB60 was passed unanimously from both the Senate and the Assembly.

2011 Legislative ReviewSession Ends Quietly for Apartment Industry Despite Loud

Bang Heard from Electrifying Renewable Energy BillBy Susan Fisher, Fisher Consul ng, on behalf of the Nevada State Apartment Associa on and the Coali on of Housing Providers

LEGISLATIVE CORNER

LEGISLATIVE REVIEW | continued on page 12

Page 12: Are We Moving Forward Yet?

12 www.nvsaa.org

Over 20 Years of Experience

We are dedicated to providing quality, precision and long-lasting

products and services.

2912 S. Highland Dr., Ste. #ELas Vegas, NV 89109

(t) 702-395-0071 (f) 702-395-0253www.fi reniceheatingandair.com

Las Vegas | Phoenix | San Diego | Los Angeles | San Bernardino

Fire-N-Ice Heating & Air ConditioningFire-N-Ice Heating & Air Conditioning

Even the best surfaces are subject to the wear and tear caused by traffi c, weather and time. NO SURFACE IS PERMANENT.

By undertaking a program of planned pavement maintenance, considerable savings in rehabilitation costs may be achieved. Your pavement surface will remain sound, usable and safe. Extensive downtime needed to repair deep cracks and potholes will be reduced or eliminated.

Let us Save You $$$

Are the dollars you’ve

spent for asphalt slowly slipping into

the cracks?

Intermountain Slurry, Inc.PO Box 1841 •Sparks, NV 89432

775-358-1355

SB60 was approved by the Governor on June 13 and became effective July 1, 2011.

SB417 — Recycling/Apartment ComplexesThis bill requires the State Environmental Commission to adopt a model plan for the placement of recycling containers on the premises of apartment complexes where those services are available. This is a committee bill and is just one of the many attempted to increase recycling at the state to reach state goals.

It passed both the Senate and the Assembly with a handful of Nay votes. Those who voted against the measure expressed concerned that property owners would incur additional costs to comply with these regulations.

I recommend NSAA participate in the regulatory phase of this process once the Environmental Commission begins the process, which will be soon.

SB417 was approved by the Governor on June 4 and is effective immediately for the purpose of adopting regulations. The regulations will become effective October 1, 2011.

LEGISLATIVE REVIEW | continued from page 12

Page 13: Are We Moving Forward Yet?

13JULY | AUGUST 2011

In meeting with Troy, to do a simple interview, I wound up being truly impressed. His zest for life and all things good is almost overwhelming. I arrived in a good mood and left in an even better one.

Troy’s future in the apartment industry actually started when he was a boy. His father owned a company that built real estate and apartments, so he had a strong idea of what was involved. Right after he got out of college, he went for his first leasing job. The ‘industry’ was then dominated by females and it was unheard of for a man to work in a leasing offi ce. He had to nearly beg for his job, however, in Troy’s fi rst 2 weeks he leased 64 apartments. That was 21 years ago. Since then he has been learning, growing and tweaking himself, and his peers, into successfuly managing properties.

Troy’s favorite part of the job is building relationships. He is a sponge for information and loves to learn any thing new. He has a passion for tra ining and market ing and throroughly enjoys helping people succeed. His least favorite parts of the job are evictions and having employee issues. Troy says that sometimes its difficult to manage all the different personalities, but it’s an opportunity to learn at the same time.

We discussed the moment he won his award last December. Troy was really hoping he would win but actually thought that it was going to go to someone else. He is really hard on himself and thought that some areas that he feels he needs to improve were too great to win. When his name was called he had a momentary “out of body” experience. He was actually speechless for once. Troy felt very humbled, nearly ready to cry. He says that “the recognition is nice!”

I asked Troy what makes him so successful. Among several great quotes, he has some basic principles that he believes in. 100% stay focused on the positive, no matter what the

An Interview with

SUCCESSThe NSAA 2010 Community Manager of

the Year: Troy PerkinsBy Brandi Cooley

TROY PERKINS | continued on page 14

Page 14: Are We Moving Forward Yet?

14 www.nvsaa.org

TROY PERKINS | continued from page 13

Another key to Troy’s success is to stay consistent, remember the basics, build solid teams, establish solid relationships with clientele, and be adaptable. “If your

not learning your getting left behind.”

situation. He recalled a story to me of earlier in his career as a manager, he worked for a community that was tough and the upper management was not as supportive as they could be. Whenever there was a bad visit or phone call, he would gather everyone into a room and play their song, take funny pictures and jump around until they felt better. He said it worked too.

Troy really likes people that can stay positive and take a negative and turn it into a positive.

In addition to being positive, he bel ieves in w r it ing goals dow n. One of Troy’s quotes is that “a goal that is not written down is just a wish.” Goals must be achievable too. Another key to Troy’s success is to stay consistent, remember the basics, build solid teams, establish solid relationships with clientele, and be adaptable. “If you’re not learning you’re getting lef t behind.” Troy believes in being a step above the rest, to challenge yourself; to learn and grow. He sets himself apart in his thinking. He said “I like to think

left when everyone is thinking right”.

When asked if he had any mentors that have helped him along the way, he only had a few. He defi nitely looked up to his father, who was very detailed, organized and smart. He watched his father negotiate deals from an early age and learned a lot of business basics from him.

Troy also said that Carolyn Smith really had an impact on him. She

worked at Oasis then, and was part of t he Educ at ion and Teaching division. Her sense of strong ethics and willingness to be present in the positive was so strong that she made an effort in every situation to do this; more so than anyone he had ever met. That infl uenced him to be even more positive focused.

Debra Kopolow with Pinnacle is another person that has also had a profound impact on his life. She is very straightforward, is a great support and extremely loyal. Troy has taken some of Debra’s values and characteristics and implemented them in his own life with great results. He has an extremely loyal and amazing staff.

Troy’s advice on anyone following in his footsteps is to be passionate about what you do and care and make a difference. He always tries to involve a charity into every activity they do. Troy also advises “don’t let anyone else determine your path” and “have fun or fi nd a different job”.

When Troy is not busy thinking of the next awesome event, building a new relationship, or training someone

else to succeed, he is spending time with his family. He has a super-huge family with 66 1st cousins just on one side (and the other side is just as big)! He also loves spending time with Bowie his giant black standard poodle. He is always saying he is “lucky” and is thankful.

In essence, if you can take anything away from Troy it is to focus on all things good in your life and remove those things that are not. Congratulations Troy on your very well-deserved award! We all look forward to seeing great things from you!

Page 15: Are We Moving Forward Yet?

Terminix® RapidFreeze® This convenient, effective solution requires minimal preparation and is only available

from Terminix Commercial.

Pest solutions. Guaranteed.Need help with pests aside from just bed bugs? Terminix offers guaranteed

solutions from insects, to rodents, to birds and a range of other pests.

For solutions that have made Terminix the #1 pest control company in the

world, call 702.837.6520.

702.837.6520 | TerminixCommercial.com

2)

Know what to look for. Contact us for your FREE Bed Bug Recognition Guide.

Remove the bed bugs.Not the furniture.

© 2011 The Terminix International Company Limited Partnership. All rights reserved.

Page 16: Are We Moving Forward Yet?

16 www.nvsaa.org

Apartments.com provides advertisers with unmatched exposure reaching more renters in more ways throughout their apartment search. The result? You get more opportunities to connect with renters and bring them to your leasing offi ce.

Apartments.com is the logical renter destination. With the strongest name in the industry, more than 30% of visits to our site come from our name alone – creating millions of visits per year from renters simply typing “apartments.com” into their web browser.

Targeted and aggressive Search Engine Optimization (SEO) & Search Engine Marketing (SEM) efforts put Apartments.com at the top of search results on major search engines like Google, Yahoo! and Bing. With more listings on the first page of search results than any other ILS, more renters click through to Apartments.com, and subsequently your community, time and time again.

A part of the Apartments.com Network, Apartment Home Living (www.apartmenthomeliving.com) increases advertiser exposure through traditional and innovative tactics resulting in millions of monthly on and off-site visits. (See “Emerging Media” for more information on off-site visits.) Apartment Home Living is one of the fastest growing, most visited rentals

uality Towing is proud to serve Las Vegas, Nevada, one of the greatest cities in North America. This fantastic growth brings heavy traffic from suppliers and tourists alike. We too have grown with several new locations around the southern Nevada region. Whether you are a tourist in your family car or a trucking company delivering material to help build this city, we are prepared to serve you with the latest technology, best equipment and foremost personnel available. Our trucks feature GPS locators for the fastest response time. If it can be moved, we have the equipment to handle it.

category websites and your partnership with Apartments.com is the ONLY way to receive exposure to its visitors.

Apartments.com distributes your listings to relevant websites, further extending your reach to renters online. A network of high profi le news media partners, nationally recognized real estate websites, demographic targeted sites and local information sites puts your community in front of renters wherever they are searching. Best part of all? We do this for you... for free!

Apartments.com and Apartment Home Living extend your reach to renters with the latest and greatest emerging media outlets such as mobile, online video and social media. Through our outreach, your community is viewable by hundreds of thousands of renters each month on some of the most popular online destinations. Without ever needing to visit Apartments.com or Apartment Home Living, renters can easily fi nd your community on Facebook with the new “Find an Apartment” search app, YouTube, mobile sites, mobile apps and more!

Opportunity awaits and so do millions of renters searching online for apartments!

For additional information, contact Chris Hinojos at (702) 860-0848 or by email at [email protected].

What We Off er • Prompt Emergency Service • 24 Hours a Day / 7 Days a Week Service • Toll Free 1-888-TOW-TRUX • Fax 702-642-4831 • Heavy Duty and Light Duty Towing • Major Credit Cards Accepted

Our main offi ce is located at 4100 East Cheyenne Las Vegas, NV 89115. At this location you can come to recover a towed vehicle, pay fees, or just stop by to chat.

Platinum Sponsors

Apartments.com provides d

Apartments.com

Quality Towing

Page 17: Are We Moving Forward Yet?

17JULY | AUGUST 2011

CenturyLink™ Prism™ TVOffer your tenants the entertainment experience that they can’t get anywhere else.

Contact usStephanie Riley 702-244-1220Ron Cook 702-244-7432Preview Prism™ at www.seeprismtv.com

Toy Story 3: ©Disney/Pixar. All Rights Reserved. Services not available everywhere. ©2011 CenturyLink, Inc. All Rights Reserved. The name CenturyLink and the pathways logo are trademarks of CenturyLink, Inc.

When you team up with the MDU specialists at CenturyLink, you can offer your tenants our fi ber-based Prism™ TV experience. Totally interactive. Amazingly clear picture quality. Light speed ahead of cable and satellite.

Call us today and ask about: Bulk discount and revenue share options for TV, High-Speed Internet, Security, Digital Voice and more.

• Nevada Private Investigators (license #883)

• Member Mystery Shopping Providers Association (MSPA)

• Member International Association of Service Evaluators (IASE)

• Member Nevada State Apartment Association (NSAA)

• Nevada’s Largest Mystery Shopping Provider

• Extensive Experience in Apartment / New Home Industry

• Written and Video Evaluations

Quality Service Inspections and Mystery Shopping Programs

From

2190 E. Pebble Road, Suite 150Las Vegas, NV 89123

(t) 702-891-0550 | (f) 702-891-0555www.qsispecialists.com

Page 18: Are We Moving Forward Yet?

18 www.nvsaa.org

Name: Paki Phillips Company: Fairfi eld Properties Property: Mosaic Position: Property Manager Years in Industry: 25 years

A Message from Paki’s Direct Report: Paki is a true team player and has successfully led his Mosaic team to Amazing results during an otherwise challenging tough market.

Paki and his team have exceeded all expectations when it comes to NOI, Leasing goals and overall performance of Mosaic Apartments. He was instrumental in helping Fairfi eld maintain management over Mosaic when the property changed ownership in 12/2010. Paki continues to be the heart of Mosaic and has maintained the same staff since he took over as manager almost 2 years ago.

Paki has the personality of a saint and is truly a joy to supervise and to work with. He completes all his taskS ahead of schedule and has taken a personal interest in the day to day operations of his property.

Paki is a true asset to Fairfi eld and he is an amazing role model for the entire company.

What is the ONE THING you love most about the property management industry and why?

I get a chance to build relationships with people on a daily basis and get a chance to know them and be a part of their life.

Name: Deanna RadulescuCompany: Camden Property TrustProperty: Camden Del MarPosition: Community ManagerYears in Industry: 19 years

What is the ONE THING you love most about the property management industry and why?The one thing I love most about the Property Management industry is working

for Camden which is one of the “100 Best Companies to Work For” in the country. The reason why is they give me the training, technology, tools and the opportunity

to be the best that I can be with no limits and they let me have fun while doing it.

What is the most challenging aspect of your daily job and how do you work through those challenges???The most challenging aspect of my daily job is completing the project that I had scheduled to do that day. I have a large property and a large team and my Residents, Prospects and Employees come first. I work through this by prioritizing by

Page 19: Are We Moving Forward Yet?

19JULY | AUGUST 2011

Your local account rep:Heidi Andersen [email protected] 623.328.9059

Resident Screening solutions to help you secure higher quality residents and improve your bottom line. • Robust credit, criminal, eviction and collections data on potential residents• Detailed reporting and searching nationwide• Flexible solutions based on your leasing rules• Fast, accurate and easy to read results

emergencies fi rst, working smart, staying focused and calm with a smile on my face. At the end of the day my projects still need to get done so I will stay late until everything is completed.

What is your favorite television show right now and why?My favorite Television show right now is any show on the cooking channel. I don’t cook very well so these shows inspire me to cook and try new recipes for my family every night. They still don’t eat what I cook but I keep trying.

Name: Emily VidrineCompany: Pinnacle AMS WestProperty: Boulders at Lone MountainPosition: Leasing AgentYears in Industry: 1 Year

The economy has been really tough, describe a resident story or circumstance which has touched you the most?We have a couple that have been through it all in past year. Both have lost their jobs, their son was hit by a car and spent time in the hospital across the country; their dog was attacked and then passed away. When life looked like it couldn’t get any worse they both got jobs making well over what they thought they would ever be able to make again. The part that touched me was even when they were in the darkest of time they always had a smile on their face and were helping their neighbors and the staff with anything

they need. They had such little to give but were always willing to help where ever they could. This was such an amazing example to me that I will never forget.

Unfortunately, the resident lost his battle with cancer this month, but it is inspiring to know that even in the worst of life’s situations, people can still see be positive.

If you were a computer and could download ONE TRAIT of yours to your team, what would that TRAIT be?I would have to say the trait of how to communicate to calm people down but also get an outcome that is fair to all parties. I love when someone comes into the offi ce heated and leaves feeling calm and good about themselves.

What is your favorite song right now and why???“Stuck Like Glue” by Sugarland, anytime it comes on in our offi ce we all start singing it and giggle. It’s always a song that I love to have come on when we are all in the offi ce because it becomes a singing contest on who can sing it the worst.

Interested in NOMINATING a “Sizzling Star”? E-mail Brandi Cooley at [email protected] OR

Michael Fazio at [email protected].

Page 20: Are We Moving Forward Yet?

20 www.nvsaa.org

List your propertyfor as low as

$49Fill Your Vacancy Faster on Rent.com

www.rent.com/nsaa

per listing

Page 21: Are We Moving Forward Yet?

21JULY | AUGUST 2011

When You Th inkCommercial Property,

Think...

Apartment • Condo-Conversions • Builders Risk • Workers

Compensation • Fidelity • Local Claim Service

COMPETITIVE PRICING AND SAME-DAY QUOTES AVAILABLE

To review your current policy coverage call us today 866-604-3800

or email: [email protected]

Now Serving the Southwest: Nevada • Arizona • California • Utah

3140 S. Rainbow Blvd., Suite 400 • Las Vegas, NV 89146(702) 368-4217 • (702) 368-4129 fax • www.westernrisk.com

A Great Bottom Line Addition

545-3392

Bring in ancillary income by promoting Cox Services through your leasing office.

Call us today for a personal consultation 2011.01149

STERLING CRIME FREE

• The most advanced risk management and insurance program available to the multi-housing industry

• Endorsed by law enforcement and legal experts

• Exclusive Sterling Crime Free Program

Program Benefi ts:• Discounts up to 30% on Insurance• Sterling Crime Free Certifi cation Classes• On-Site Inspection• Safety and Security Manuals• Employee Training

2200 E. Camelback RoadSuite 222Phoenix, AZ 85016

Phone: 602.954.7200Fax: 602.954.9624Toll Free: 877.954.7200

[email protected]

Page 22: Are We Moving Forward Yet?

22 www.nvsaa.org

©2011 Classified Ventures, LLC. All rights reserved. Location: Aqua at Lakeshore East

(888) 658-RENT or [email protected]

Apartments.com puts your community infront of more renters in more waysthroughout their apartment search

bringing qualified traffic to yourleasing office to keep your lobby buzzing.

Be Our Partner In Recycling...

Specializing in Multi Family Housing Custom Recycling ProgramsCommercial, Industrial, Construction & Residential Services

REACH YOURTARGET AUDIENCE

AFFORDABLYFind out how targeted advertising

can produce real, measurable results for your organization.

Dani GordenAdvertising Sales

[email protected]

ADVERTISE AND GET RESULTS

Page 23: Are We Moving Forward Yet?

23JULY | AUGUST 2011

Apartment Insight Commi eeBoard Liaison Suzanne Richter, Apartment Guide Reno [email protected]

Board Liaison Michelle Symone e, Fairfi eld Proper es Las Vegas msymone e@ff res.com

Commi ee Chair Maria Avellana, Fast Towing fas [email protected]

Commi ee Chair Brandi Cooley, 702 West [email protected]

Bowling Commi eeBoard Liaison Steven Olmos, Silver Lands, Inc. [email protected]

Budget and Finance Commi eeBoard Liaison Steven Olmos, Silver Lands, Inc. [email protected]

Commi ee Chair Doug Sartain, Cer fi ed Fire Protec on drsartain@cer fi edfi repro.com

Community Outreach Commi eeBoard Liaison Rhonda Sikes, Avion @ Sunrise Mountain [email protected]

Dinner Mee ng Commi eeBoard Liaison Donna Gill, Western Na onal Group [email protected]

Commi ee Chair Doug Sartain, Cer fi ed Fire Protec on drsartain@cer fi edfi repro.com

Educa on Commi eeBoard Liaison Steven Olmos, Silver Lands, Inc. [email protected]

Commi ee Chair Dana Murrah, Apartment Management Consultants [email protected]

Golf Commi eeBoard Liaison Christopher Hinojos, Apartments.com [email protected]

Jewel Awards Commi eeBoard Liaison Misty Jus ce, Fairfi eld Proper es mjus ce@ff res.com

Commi ee Chair Teresa Jackson, Cer fi ed Fire Protec on teresa@cer fi edfi repro.com

Legisla ve Commi eeBoard Liaison Christopher A. Karsaz, Karsaz & Associates [email protected]

Maintenance Mania Commi eeBoard Liaison Daniel Turkin, Stout Management Company [email protected]

Commi ee Chair Amy Hjerpe, Pinnacle AMS West [email protected]

Market Trends Commi eeBoard Liaison Susan Bauman, Western Risk Insurance [email protected]

Commi ee Chair Jill Glover, For Rent Media Solu ons [email protected]

Membership (IROC) Commi eeBoard Liaison Bret Holmes, Advanced Management Group [email protected]

Commi ee Chair Maria Avellana, Fast Towing fas [email protected]

NAA Host Commi eeBoard Liaison Chandra Vail, Apartment Finder cvail@apartmen inder.com

Commi ee Chair Debra Peterson, For Rent Media Solu ons [email protected]

Poker/Reverse Trade Show Commi eeBoard Liaison Scarle Casas, Stout Management Company scarle [email protected]

Public Rela ons Commi eeBoard Liaison Teresa Jackson, Cer fi ed Fire Protec on teresa@cer fi edfi repro.com

Reno Ac vi es Commi eeBoard Liaison Vicky Young, Vail and Associates Realty [email protected]

For informa on regarding the NSAA website, ar cles which appear on the website and adver sing on the website please contact Michael Fazio at 702.436.7662.

NSAA 2011 COMMITTEE ROSTER

Member par cipa on is vital to the growth of our industry. NSAA commi ees are the perfect venue to meet with your colleagues and exchange ideas. You can help contribute to our associa on’s objec ves by volunteering to serve on a commi ee. To sign up for one or more of the following commi ees, call the NSAA at 702.446.8445. Or you can e-mail the Board Liaison or Commi ee Chair listed with your contact informa on and which commi ee or commi ees you would like to join.

Page 24: Are We Moving Forward Yet?

24 www.nvsaa.org

PRODUCTS & SERVICES GUIDE

ADVERTISINGApartment Finder 6330 McLeod Dr. Ste. 5 Las Vegas, NV 89120cvail@apartmen inder.comP: (702) 604-2351 F: (702) 798-8311

Apartment Guide (Las Vegas)8298 South Arville Street Suite #104Las Vegas, NV [email protected]: (702) 939-1494 F: (702) 939-1551

Apartments.com175 W. Jackson Blvd., 8th fl oorChicago, IL 60604l [email protected]: (312) 601-5391 F: (312) 601-6256

For Rent Media Solu ons (Las Vegas) 5740 S. Arville St., Ste 209Las Vegas, NV [email protected]: (702) 255-3700 F: (702) 255-4901

Move.com30700 Russell Ranch Rd.Westlake Village, CA 91362P: (805) 557-2300 F: (480) 556-4623

Mylife Share2818 Craigton DriveHenderson, NV [email protected]: (702) 217-3552 F: (702) 217-3552

Rent Grow Inc. (Internet)307 Waverley Oaks Rd. Ste. 301Waltham, MA [email protected]: (800) 736-8476 F: (800) 819-5182

APPLIANCES SALES/RENTAL/PARTS/REPAIRFerguson Enterprise501 Parkson RoadHenderson, NV [email protected]: (702) 564-2660 F: (702) 564-1329

Lowe’s of Henderson440 Marks StreetHenderson, NV [email protected]: (702) 458-5297 F: (702) 458-6287

MOEN, Inc.9109 Hilverson AvenueLas Vegas, NV 89148eca [email protected]: (702) 523-7286 F: (702) 614-0957

Universal Service & Supply3605 W. TwainLas Vegas, NV [email protected] P: (702) 876-0333 F: (702) 876-5994

ATTORNEYS/LEGAL SERVICESKarsaz & Associates375 Warm Springs Ave., Ste 104Las Vegas, NV [email protected]: (702) 952-9321 F: (702) 933-5077

AWARDS/TROPHIESAwards West1957 North Decatur BoulevardLas Vegas, NV [email protected]: (702) 648-1661 F: (702) 648-1602

BALCONY REPAIRNevada Gypsum Floors3588 South Valley View BoulevardLas Vegas, NV [email protected]: (702)871.3330 F: (702) 871-7597

BALLOONS & HELIUMParty USA800 South Rampart BlvdLas Vegas, NV 89145cur [email protected]: (702) 897-7278 F: (702) 992-9915

BLINDS/WINDOWS/DOORS/GLASSCherokee Blind & Door 4350 S Arville, C-21 Las Vegas, NV 89103P: (702) 432-3244 F: (702) 432-3341

BROCHURES AND FLYERS702 West2470 Denholme St.Henderson, NV [email protected]: (702) 278-8905 F: (702) 202-4513

CABINET INSTALLATIONComplete Solu ons dba Roto Rooter639 East Brooks AveNorth Las Vegas, NV [email protected]: (702) 646-5273 F: (702) 646-0132

CARPET CLEANING/RESTORATION/DYEINGCarpets of America650 Kresgie LaneSparks, NV [email protected]: (775) 358-8080 F: (775) 358-8151

Roadrunner Carpet Care8985 South Eastern Avenue #325Las Vegas, NV [email protected]: (702) 262-6061 F: (702) 507-0094

Signature Restora on801 S. Rancho Dr., Ste E4Las Vegas, NV 89106steveamico@signaturerestora onlv.comP: (702) 823-5500 F: (702) 385-6967

Solar Contract Carpet of Las Vegas, Inc. 4280 Wagon Trail Ave. #CLas Vegas, NV 89118P: (702) 798-7100 F: (702) 798-1982

Ul mate Choice Carpet Cleaning4320 West Reno Avenue, Suite ILas Vegas, NV 89118suhailyr@ul matechoicerestora on.comP: (702) 515-1485 F: (702) 515-1486Universal Carpet Care, Inc. 3111 S. Valley View, Ste. N-102 Las Vegas, NV [email protected] P: (702) 220-9003 F: (702) 220-4818

CARPET SALES & INSTALLATIONSeamless Flooring LLC6555 S. Yenaya Way #700Las Vegas, NV 89113dave@seamlessfl ooring.orgP: (702) 431-7900 F: (702) 614-4300

CLEANING SERVICESAE Janitorial Solu ons5269 Burnham AvenueLas Vegas, NV 89119ialvarez@aejanitorialsolu ons.comP: (702) 252-4630 F: (702) 736-8160

DRYWALL CONTRACTORSGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179

Rawson Construc on3625 West Teco Avenue, Suite 10Las Vegas, NV 89118arlene@rawsonconstruc on.comP: (702) 739-9399 F: (702) 614-4287

ENVIRONMENTAL CONSULTANTSDominion Environmental Consultants, Inc12073 Cardinal Climber CourtLas Vegas, NV [email protected]: (702) 368-2700

EXERCISE EQUIPMENTEquip Fitness4760 South Pecos Road, Suite #103Las Vegas, NV [email protected]: (702) 309-4198 F: (702) 974-0893

FINANCINGR & D Commercial Consul ng 1800 North Green Valley Parkway #111 Henderson, NV 89074 lynn@rdconsul ng.net P: (702) 994-4644 F: (949) 429-0398

FIRE AND SAFETYCer fi ed Fire Protec on3400 W Desert Inn, Ste 20Las Vegas, NV 89102-8354fi [email protected]: (702) 873-5995 F: (702) 251-1972

Diversifi ed Protec on Systems Inc.4435 Wagon Trail Ave.Las Vegas, NV [email protected]: (702) 307-3473 F: (702) 307-3472

FLOORING COVERING/CARPETCriterion Brock, Inc. 1660 Helm Dr. Ste 1000Las Vegas, NV [email protected] P: (702) 458-6550 F: (702) 458-6584

Mohawk Industries2514 East Turney AvenuePhoenix, AZ [email protected]: (480) 650-9315 F: (602) 926-2453

Shaw Industries11411 Valley ViewCypress, CA [email protected]: (714) 317-9999 F: (888) 367-6220

Sherwin Williams Paint & Floor Covering7470 S. Dean Mar n Drive, #105Las Vegas, NV [email protected]: (702) 895-8887 F: (702) 895-8892

FURNITURE RENTAL/SALESCORT Furniture Rental (Las Vegas) 6625 Arroyo Springs St. Ste. 130Las Vegas, NV [email protected] P: (702) 822-7368 F: (702) 822-7324

KRT Concepts6170 W. Lake Mead Blvd., #168Las Vegas, NV [email protected]: (702) 490-3558 F: (702) 924-2562

Genie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179

CLEANING SERVICES MOLD/DISASTERGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179Odor Masters 4616 W. Sahara Avenue #178Las Vegas, NV [email protected]: (702) 253-5030 F: (702) 242-9238

ServiceMaster 1st Response 451 Mirror Court, Suite #105Henderson, NV [email protected]: (702) 896-4197 F: (702) 896-3559

COLLECTIONSAllied Collec on Services3080 S. Durango Dr., Ste 208Las Vegas, NV [email protected]: (702) 939-8390 F: (702) 944-4062

Clark County Collec on Services8860 West Sunset Rd.Las Vegas, NV [email protected]: (702) 940-5120 F: (702) 365-7927

COMMERCIAL LENDINGParagon Mortgage Corpora on1130 East Missouri Avenue, Suite 204Phoenix, AZ 85014jchris [email protected]: (602) 266-3865 F: (602) 230-1716

CONCRETE REPAIR & RESURFACINGPrecision Concrete Cu ng3191 North Canyon RoadProvo, UT 84604ma @safesidewalks.comP: (801) 830-4060 F: (801) 224-0062

COUNTY/CITY OFFICESConstable’s Offi ce Las Vegas Township309 S. Third Street, P.O. Box 552110 Las Vegas, NV 89155 [email protected] P: (702) 455-4099 F: (702) 385-2436CRIME SCENE CLEAN UPSteama c Total Cleaning & Restora on2851 Synergy StreetNorth Las Vegas, NV 89030mesposito@steama clv.comP: (702) 633-0383 F: (702) 633-0012

DEVELOPERS REAL ESTATE& GENERAL CONTRACTORSBasch Construc on Company6226 Sandhill RoadLas Vegas, NV [email protected]: (702) 314-4545 F: (702) 314-4547

Kalb Industries of Nevada Ltd.5670 Wynn Rd.Las Vegas, NV [email protected]: (702) 365-5252 F: (702) 365-5257

Western Pride Construc on LLC3924 Silvestri LaneLas Vegas, NV [email protected]: (702) 362-2800 F: (702) 362-1376

LAS VEGAS

Page 25: Are We Moving Forward Yet?

25JULY | AUGUST 2011

Winston Contract603 SE Fort King StreetOcala, FL 34471jrega@brownjordaninterna onal.comP: (800) 327-1541 F: (352) 368-2471

GENERAL CONTRACTORSRawson Construc on3625 West Teco Avenue, Suite 10Las Vegas, NV 89118arlene@rawsonconstruc on.comP: (702) 739-9399 F: (702) 614-4287

GOLF CART MOBILE SERVICE, REPAIRS & PARTSWheels In Mo on6250 Banning Creek DriveLas Vegas, NV 89118wheelsinmo [email protected]: (702) 798-1991 F: (702) 837-6187

HANDYMANGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179

Rawson Construc on3625 West Teco Avenue, Suite 10Las Vegas, NV 89118arlene@rawsonconstruc on.comP: (702) 739-9399 F: (702) 614-4287

HOUSE KEEPINGRoadrunner Carpet Care8985 South Eastern Ave #325Las Vegas, NV [email protected]: (702) 262-6061 F: (702) 507-0094

HVACFire-N-Ice Hea ng & Air Condi oning2912 S. Highland Dr., Ste ELas Vegas, NV 89109fi [email protected]: (702) 395-0071 F: (702) 395-0253

MSI HVAC11700 Industry AvenueFontana, CA [email protected]: (951) 727-2228 F: (888) 841-5254

INSURANCEKaercher & Associates Insurance Brokerage 2500 N. Buff alo Dr., Ste. 230Las Vegas, NV 89128 P: (702) 384-2813 F: (702) 304-7860

Nevada West Business Insurance4175 S. Riley St., Ste 200Las Vegas, NV 89147jeff m@nvwes nsurance.comP: (702) 597-5998 F: (702) 990-0500

Renters Legal Liability LLC 466 South 400 East #103 Salt Lake City, UT [email protected]: (801) 994-0237 F: (801) 521-4452

Sterling Grant & Associates, LLC2200 East Camelback Road, Suite #222Phoenix, AZ [email protected]: (602) 954-7200 F: (602) 954-9624

Western Risk Insurance3140 S. Rainbow Blvd., Suite 400 Las Vegas, NV [email protected] P: (702) 368-4217 F: (702) 368-4219

INTERNET SERVICES/ACCESSClear7455 Arroyo Crossing Parkway, Suite #100Las Vegas, NV [email protected]: (702) 479-4100 F: (702) 270-2710

Cox Communica ons1700 Vegas DriveLas Vegas, NV [email protected]: (702) 545-1361 F: (702) 545-4392

KEY CONTROL/ACCESS MANAGEMENTHandyTrac, Inc.510 Staghorn Ct. Alphare a, GA [email protected]: (678) 990-2305 F: (678) 990-2311

LANDSCAPING & MAINTENANCED & K Landscape3068 S. Highland Dr.Las Vegas, NV 89109mfi ne @dklandscape.comP: (702) 361-5855 F: (702) 361-5866

Gothic Grounds Management, Inc.2923 West Charleston BoulevardLas Vegas, NV [email protected]: (702) 676-1185 F: (702) 678-6968

Integrated Landscape Management4555 Dean Mar n DriveLas Vegas, NV [email protected]: (702) 283-9904 F: (702) 537-2294

Newtex Landscape, Inc.271 Sunpac AvenueHenderson, NV [email protected]: (702) 795-0300 F: (702) 795-0192

Silver Lands Inc.2901 S. Highland Drive, Suite 15-ALas Vegas, NV [email protected]: (702) 459-3192 F: (702) 459-4372

Worldscape8410 Eldora, Suite #1003Las Vegas, NV [email protected]: (702) 871-7027 F: (702) 731-1611

LAUNDRY EQUIPMENTCoinmach Laundry Service501 North 37th Dr., Suite 102Phoenix, AZ [email protected]: (602) 722-6959 F: (602) 340-8907

LEAD TRACKING SYSTEMCallSource31280 Oak Crest DriveWestlake Village, CA [email protected]: (818) 673-4756 F: (888) 593-1999

LOCKSMITHABC Locksmith & Towing3981 E. Sunset Rd., # ELas Vegas, NV [email protected]: (702) 598-1630 F: (702) 454-7978

MAINTENANCE SUPPLIESAZ Partsmaster2950 S. Highland Drive Suite ELas Vegas, NV 89109jerry.s [email protected]: (702) 369-2121 F: (702) 369-4391

HD Supply320 Lava Beds WayLas Vegas , NV 89031Max.G.Chris [email protected], [email protected] P: (702) 917-5746 F: (702) 622-7222

Wilmar4119 Bola DriveNorth Las Vegas, NV 89032bcroff [email protected] P: (702) 296-0664 F: (702) 643-5948

MAKE READYGenie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179

MARKETING CONSULTANTS SERVICESLeaseLabs2870 Fi h Avenue, Suite 202San Diego, CA [email protected]: (619) 233-4700 F: (619) 233-4702

ScentAir (Reno)14301-G South Lakes Dr.Charlo e, NC [email protected]: (775) 250-0121 F: (775) 622-3565

MOLD REMEDIATION & TESTINGEagle Restora on6225 Harrison Dr., # 1Las Vegas, NV [email protected]: (702) 895-9991 F: (702) 895-9992

ServPro of Northern Las Vegas2828 Synergy StreetNorth Las Vegas, NV [email protected]: (702) 656-0203 F: (702) 656-6246

AZ Partsmaster2950 S. Highland Drive Suite ELas Vegas, NV 89109jerry.s [email protected]: (702) 369-2121 F: (702) 369-4391

MYSTERY SHOPPINGQSI Specialists2190 East Pebble Road, Suite 150Las Vegas, NV [email protected]: (702) 891-0550 F: (702) 891-0550

NON PROFIT ORGANIZATIONAmerican Red Cross1771 East Flamingo Road #206-BLas Vegas, NV [email protected]: (702) 791-3311 F: (702) 791-3372

SNHD Tobacco Control Program400 Shadow Lane, Suite #101Las Vegas, NV [email protected]: (702) 759-1276 F: (702) 759-1416

OFFICE SUPPLIESAdvance Offi ce & Janitorial Supplies3261 S Highland, Ste. 603Las Vegas, NV 89109lisaburchard@advanceoffi ce.comP: (702) 735-0213 F: (702) 735-0147

OUTDOOR FURNITURERenu Casual Furniture975 American Pacifi c Drive, Suite #105Henderson, NV [email protected]: (702) 568-9004 F: (702) 568-9007

Total Pa o Accesories4760 South Pecos Road, Suite #103Las Vegas, NV [email protected]: (702) 309-4198 F: (702) 974-0893

PAINT SALES/SERVICEDunn-Edwards Paints4300 E. Tropicana Ave Las Vegas, NV 89121 [email protected]: (702) 845-7539 F: (702) 243-8131

EA Beltz Corp. Paint & Drywall3370 Pinks Place #FLV, NVLas Vegas, NV [email protected]: (702) 233-3583 F: (702) 871-0595

Empire Community Pain ng 5940 South Rainbow Blvd., Ste 2012Las Vegas, NV 89118dwhitaker@empirepain ng.com P: (888) 278-8200 F: (702) 939-9940

Genie Services4300 N. Pecos Rd. #22Las Vegas, NV 89115njeancheff @genieservices.comP: (702) 452-1111 F: (702) 452-1179

Primo Pain ng9053 South Pecos Rod #2910Henderson, NV 89074tori@lasvegasprimopain ng.comP: (702) 457-5552 F: (702) 457-3620

Sherwin Williams Paint & Floor Covering7470 S. Dean Mar n Drive. #105Las Vegas, NV 89139 [email protected] P: (702) 895-8887 F: (702) 895-8892

TGJ Pain ng401 Max CourtHenderson, NV [email protected]: (702) 558-0816 F: (702) 564-0617

PEST CONTROLR and C Pest Control LLC5415 South Cameron Street, Suite 112Las Vegas, NV [email protected]: (702) 257-2847 F: (702) 257-2842

Terminix Commercial3147 West Post RoadLas Vegas, NV [email protected]: (702) 837-6520 F: (702) 837-5980

PLUMBINGAGA Plumbing & Mechanical3325 West Ali Baba Lane, Suite 609Las Vegas, NV [email protected]: (702) 321-6404 F: (702) 463-7961

Lange Plumbing4690 Judson Avenue, Suite ALas Vegas, NV [email protected]: (702) 254-1908 F: (702) 228-8170

POOL FURNITURETotal Pa o Accessories3275 S. Jones Blvd., Ste 106 Las Vegas, NV [email protected] P: (702) 309-4198 F: (702) 974-0893

PRINTING & GRAPHICSA & B Prin ng and Mailing2900 South Highland Drive #18-BLas Vegas, NV [email protected]: (702) 731-5888 F: (702) 731-2272

PROPERTY MANAGEMENT SOFTWAREAppFolio55 Cas lian DriveSanta Barbara, CA [email protected]: (805) 617-2161 F: (805) 968-0653

Century Payments2611 Internet Boulevard, Suite 201Frisco, TX [email protected]: (469) 252-2674 F: (469) 252-9812

RealPage Inc.4000 Interna onal PkwyCarrollton, TX [email protected]: (972) 820-3015 F: (972) 820-3383

RentPayment505 Sansome, 8th FloorSan Francisco, CA [email protected]: (866) 289-5977 F: (866) 786-4775

PRODUCTS & SERVICES| continued on page 26

Page 26: Are We Moving Forward Yet?

26 www.nvsaa.org

REAL ESTATE BROKERSJohnson Group10631 Professional CircleReno, NV 89521fl [email protected]: (775) 224-3183

RECYCLINGEvergreen Recycling, a Republic Services Company770 East Sahara AvenueLas Vegas, Nevada [email protected]: (702) 599-5502

RELOCATION SERVICESReloca on Resources8379 West Sunset Road, #110Las Vegas, NV 89113jennifer@reloca onresources.orgP: (702) 444-4088 F: (702) 444-0079

ROOFING SERVICESMonier Life le430 EastgateHenderson, NV 89011streland@monierlife le.comP: (702) 417-3304 F: (702) 629-5183

SECURITY DEPOSIT ALTERNATIVESSureDeposit293 Eisenhower Pkwy., Ste 320Livingston, NJ 07039-1783 [email protected] P: (973) 992-8440 F: (973) 992-8770

SECURITY SERVICES PROTECTIVE SERVICESAce Protec on Services, Inc.1610 West OakeyLas Vegas, NV 89102jcompno a@aceprotec onservices.comP: (702) 638-7776 F: (702) 638-1292

Courtesy Patrol Services1450 E. Pebble, Ste 3151Las Vegas, NV [email protected]: (702) 206-3493 F: (702) 586-2778

Rock Security3200 Polaris Ave, # 28Las Vegas, NV 89102jus [email protected]: (702) 586-7982 F: (702) 410-9305

Rocky T’s Inc1516 East Tropicana #239Las Vegas, NV [email protected]: (702) 278-3470 F: (702) 436-0489

Southern Nevada Security Patrol, Inc.3140 S. Durango Dr., Ste 103Las Vegas, NV [email protected]: (702) 270-9116 F: (702) 256-6037

SIGNAGEFusion Sign & Design3443 Niki WayRiverside, CA [email protected]: (702) 949-0760

Na onal Signs, LLC3830 Rockbo om StreetNorth Las Vegas, NV 89030rick@na onalsignslv.comP: (702) 645-6444 F: (702) 645-1178

Western Sign & Flag4181 W. OquendoLas Vegas, NV 89118bobglennon@westernsignandfl ag.comP: (702) 798-6030 F: (702) 798-8314

TELECOMMUNICATIONSCentury Link330 South Valley View BoulevardLas Vegas, NV [email protected]: (702) 244-1220 F: (702) 244-7385

Connexion Technologies111 Corning Road, Suite 250Cary, NC [email protected]: (919) 535-7342

PRODUCTS & SERVICES | continued from page 25

Cox Communica ons1700 Vegas DriveLas Vegas, NV [email protected]: (702) 545-1361 F: (702) 545-4392

TENANT SCREENINGCoreLogic SafeRent7500 W. Lake Mead Blvd., #9-542 Las Vegas, NV 89128 [email protected]: (702) 839-1736 F: (702) 839-1738

Contemporary Informa on Corp.42913 Capital Drive #101Lancaster, CA [email protected]: (800) 288-4757 F: (800) 677-8494

LexisNexis Resident Screening818 SW 3rd Ave., Ste 1128Portland, OR [email protected]: (323) 828-7467 F: (866) 653-4264

TOWINGAA Ac on Towing3035 Westwood Dr.Las Vegas, NV 89109bobbyhowell@ac ontowing.netP: (702) 737-9100 F: (702) 737-8567

Ashley’s Towing201 North MojaveLas Vegas, NV [email protected]: (702) 382-3508 F: (702) 382-8090

Fast Towing Inc.3850 Lossee Rd.Las Vegas, NV 89030Fas [email protected]: (702) 290-0228 F: (702) 383-9513

Quality Towing4100 E. Cheyenne Ave.Las Vegas, NV [email protected]: (702) 649-5711 F: (702) 633-4447

SNAP Towing250 W. Warm Springs Rd.Henderson, NV [email protected]: (702) 564-1180 F: (702) 565-3956

TRAININGAcademy Of Leasing Specialists, LLC7495 West Azure Drive, Suite 203Las Vegas, NV [email protected]: (702) 429-3490 F: (702) 874-3490

UTILITIES BILLING SERVICESista North America4715 Viewridge Ave., Ste 100San Diego, CA [email protected]: (866) 759-6340 F: (858) 244-2343

WASTE COLLECTIONRepublic Services770 East Sahara AvenueLas Vegas, NV [email protected]: (702) 280-0051 F: (702) 599-5585

RK Property Services4148 Megan CircleSalt Lake City, UT [email protected]: (775) 996-2433 F: (866) 580-4858

Don’t see yourself in the Products & Services Guide? Want to be a member?

Contact NSAA at 702.436.7662

ADVERTISING Apartment Guide (Reno)3555 Airway Drive, Suite 314Reno, Nevada [email protected]: (775) 329-3528

For Rent Media Solu ons (Reno)9650 Gateway Drive, Suite 102Reno, NV [email protected]: (775) 829-7368 F: (775) 246-2534

CARPET SALES & INSTALLATIONCarpets of America650 Kresgie LaneSparks, NV [email protected]: (775) 358-8080 F: (775) 358-8151

FIRE AND SAFETYABC Fire (Reno)1025 Telegraph St.Reno, NV 89502dale@abcfi reco.comP: (775) 856-1553 F: (775) 856-5204

FURNITURE RENTAL/SALESCORT Furniture Rental (Reno)4745 Longley Lane, Suite 101Reno, NV [email protected]: (775) 828-3900 F: (775) 828-3909

LANDSCAPING & MAINTENANCESignature Landscapes3705 BarronReno, NV [email protected]: (775) 857-4333 F: (775) 333-0844

MARKETING CONSULTANTS SERVICESScentAir (Reno)14301-G South Lakes Dr.Charlo e, NC [email protected]: (775) 250-0121 F: (775) 622-3565

POOL & SPA CHEMICALS & EQUIPMENTLee Joseph, Inc. Swim Pool Supply & Repair864 South Wells AvenueReno, NV [email protected]: (775) 786-5085 F: (775) 786-5022

PROMOTIONAL ITEMSGi Values 4 U4217 Talladega DriveSparks, NV [email protected]: (775) 742-5380 F: (775) 332-3097

REAL ESTATE BROKERSJohnson Group10631 Professional CircleReno, NV 89521fl [email protected]: (775) 224-3183

RENO

Page 27: Are We Moving Forward Yet?

Looking for a Certified Air Conditioning Contractor?

Find one at ACpro.com. It’s easy— just enter your zip code to find a NATE certified

contractor in Southern California or Nevada.

• Technical training• EPA 608 certification study guides and

testing in English and Spanish • Controls, supplies and equipment• After hours availability and technical support • Free next day delivery • No restocking fees• Instant warranty credits

Heating & Air Conditioning Distributor

FONTANA 11700 Industry Ave.

ESCONDIDO2344 Meyers Ave.

LAGUNA HILLS 23456 So. Pointe #B

LAS VEGAS3480 Birtcher Dr.

Contact the Marketing Department for more information.

888-674-4822 | [email protected] | msihvac.com

Serving the Multifamily Housing Industry

Call AC Pro today! | 866-972-2776 | ACpro.com

Page 28: Are We Moving Forward Yet?

2775 South Rainbow Boulevard, Suite #101-C

Las Vegas, NV 89139

PRSRT STDU.S. POSTAGE

PAIDSALT LAKE CITY, UT

PERMIT NO. 508

This magazine is designed and published by Media Communica ons Group. | 1.888.745.4003