BusinessBusinessEnglish AssessmentEnglish Assessment

Elsa ChenElsa Chen 陳士瑤陳士瑤

Spring 2011Spring 2011Hours: 3 (weekend)Hours: 3 (weekend)

Tuesday: 9:50 – 12:15Tuesday: 9:50 – 12:15

Instructional OverviewInstructional Overview

Email communicationEmail communication Inquiry mail for catalogue / price list /quotationInquiry mail for catalogue / price list /quotation FYI (for-your-information) emailFYI (for-your-information) email Reply and offerReply and offer How to make a counter-offer How to make a counter-offer Socialize in email communicationSocialize in email communication

Chapter 1 (Tips for email writing)Chapter 1 (Tips for email writing)

Business vocabulary and termsBusiness vocabulary and terms Flyer email/ direct-mail advertisingFlyer email/ direct-mail advertising Formal email and lettersFormal email and letters Flexibility in email writingFlexibility in email writing Share communications with social networksShare communications with social networks

Chapter 2 (Email Accepting and Chapter 2 (Email Accepting and Declining)Declining)

Accepting a job offer / invitationAccepting a job offer / invitation Acknowledge receipt of the offerAcknowledge receipt of the offer Typical message writing for accepting mailTypical message writing for accepting mail

DecliningDeclining Free sample email of decliningFree sample email of declining Respectfully decline a job offer / Invitation via emailRespectfully decline a job offer / Invitation via email Respond promptly with regrets Respond promptly with regrets

Chapter3 (Entrepreneurs)Chapter3 (Entrepreneurs)

Traits of entrepreneursTraits of entrepreneurs

Cross-cultural BusinessCross-cultural Business Emerging Market Pioneers in TaiwanEmerging Market Pioneers in Taiwan Some Taiwan entrepreneur modelsSome Taiwan entrepreneur models

Some Terms and idiomsSome Terms and idioms Vocabulary learningVocabulary learning

How to write a business letter How to write a business letter or or e-maile-mail Use block style - do not indent paragraphs. Use block style - do not indent paragraphs. Include address of the person you are writing to Include address of the person you are writing to at the top of the letter, below your company at the top of the letter, below your company address. address. After the address, double space and include date After the address, double space and include date Double space (or as much as you need to put the Double space (or as much as you need to put the body of the letter in the center) and include the body of the letter in the center) and include the salutation. Include Mr. for men or Ms for women, salutation. Include Mr. for men or Ms for women, unless the recipient has a title such as Dr. unless the recipient has a title such as Dr. State a reference reason for your letter (i.e. "With State a reference reason for your letter (i.e. "With reference to our telephone conversation..." reference to our telephone conversation..." Give the reason for writing (i.e. "I am writing to Give the reason for writing (i.e. "I am writing to you to confirm our order...") you to confirm our order...")

Make any request you may have (i.e. "I would be Make any request you may have (i.e. "I would be grateful if you could include a brochure..." grateful if you could include a brochure..."

If there is to be further contact, refer to this contact (i.e. If there is to be further contact, refer to this contact (i.e. "I look forward to meeting you at...") "I look forward to meeting you at...")

Close the letter with a thank you (i.e. "Thank you for Close the letter with a thank you (i.e. "Thank you for your prompt help...") your prompt help...")

Finish the letter with a salutation (i.e. "Yours Finish the letter with a salutation (i.e. "Yours sincerely,") sincerely,")

Include 4 spaces and type your full name and title Include 4 spaces and type your full name and title sign the letter between the salutation and the typed sign the letter between the salutation and the typed

name and title name and title

Tips: Tips:

1.1.Keep the letter brief and to the point Keep the letter brief and to the point

2.2.Do not use shortened verb forms - write Do not use shortened verb forms - write them out (i.e. "don't instead of do not") them out (i.e. "don't instead of do not")

3.3.Always keep a copy of correspondence for Always keep a copy of correspondence for future reference future reference

Resume WritingResume Writing Resume - Personal marketing in your resume Resume - Personal marketing in your resume Examples & Format ChoicesExamples & Format Choices

Functional format and e-formatFunctional format and e-format

How to present your backgroundHow to present your background resume is a tool with one specific purpose: to win an resume is a tool with one specific purpose: to win an

interviewinterview establish you as a professional person and excellent establish you as a professional person and excellent

writing skillswriting skills Basic principles of writing an effective resume Basic principles of writing an effective resume

targeted information includedtargeted information included

Cover letter (job application letter)Cover letter (job application letter)

Cover letter formatCover letter format Formal, polite language useFormal, polite language use Getting into points Getting into points

Identifying approaches to applying for a jobIdentifying approaches to applying for a job Requesting a job interviewRequesting a job interview

Useful Key Phrases Useful Key Phrases Please accept this letter as an expression of interest in Please accept this letter as an expression of interest in the position of... the position of... I have enclosed a copy of my resume for your review. I have enclosed a copy of my resume for your review. ...and believe I possess the right combination of....skills. ...and believe I possess the right combination of....skills. My current position .... has provided the opportunity to ... My current position .... has provided the opportunity to ... I would welcome the opportunity to personally discuss I would welcome the opportunity to personally discuss my potential contributions to your company with you. my potential contributions to your company with you. I look forward to your reply. I look forward to your reply.