corp ettiq

7/31/2019 Corp Ettiq

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At the end of the program theparticipants will be able to

define basic acceptable attitudes and

behaviors in a business set up

state standard Global CorporateEtiquette's

implement Business Communicationpractices.

Objectives:


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TheBalancingActisnevereasy

Perceptions ..

What we believe ourselves to be

What we believe others to be ...

Realities .. What others perceive us to be

What image we want to project


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You cannot talk yourself out ofwhat you behave into !

Anonymous


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Actions are determined by our attitude .

On the streets, in my office - at home

In the cafeteria

At my workstation, with my computer

When nobody is watching

Towards my self, my clothes, my time ..

While speaking to friends & foes, subordinates,colleagues & boss and those who help me -drivers, pantry boys...

While on the telephone

In meetings, training programs ..

AmI

" aggressive

" assertive

" submissive


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Your attitude speaks so loudly Icant hear what you say

Emerson

It's okay not to have an opinion at times.


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Relationships which work are not a problem. It does

not take perfect people skills to deal with people whonaturally get along with others. The challenge is witthose who dont.

The starting point is..

Are you a villain or a victim?

You!

Do you bully yourself?

Do you bully other people?

Ask yourself ..


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How not to be a victim victimize

Accept responsibility

Be in control of your feelings

Broaden your horizon

Get your ego on your side

Be goal oriented

Learn to relax


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Stay ahead in the competitive world

Helps to gain goodwill

Promotes fruitful and rewarding relationships

Promotes business Draws respect and consideration from others

How does positive attitude help us?

Strength

can

existwithout

meanness


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MyInstitutea

ndI


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Alliance Image

How does it benefit you?

J It makes you proud of where you study

J It makes your family feel happy about you

J It gives credibility to your abilities andcompetencies


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I had learned early in life that pride in personal appearanceis not a superficial thing

Yoman!!

MY IMAGE

Simple, smart, sophisticated ..

Articulate

Vibrant

Elegant, eloquent

Comfortable, classy, courteous .

Messagesthatwecangiveevenbeforewespeak


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Boundarylessbehavior Rudebehavior

Beinghelpfulatalltimes

Sharingknowledgefreely

Treatingallconcernedasequals

Beingsupportive

Respectingrolesandresponsibilities

Trespassingonpeoplespersonalandworks

pace

Disregardingrulesandregulations

Making fun of others

Taking advantage of

your position

Does boundaryless translate to mannerless?


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AtWork


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Choices you can make ...

J Greet and smile generously

J Speak but not shout

J Keep business floors cleanJ Use washrooms well

J Use corridors for walking only

J Use speaker phones with discretion


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Inmeetings


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Meet with an Agenda

Be prepared

Stay focused.

Allow for sufficient time.

Capture outcomes and follow

Making meetings matter


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Your Role in the meetings

Support your ideas with facts Be open to others ideas

Dont dominate or take all available time

Be committed and act on decisions taken, no matter whose ideas

Avoid

Interrupting

Becoming defensive

Belittling opposing ideas

Leaving with a negative attitude


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J Making a pact with deadlines

J Promptly reverting to phone calls and e-mails

J Starting the day on time everyday !J Reaching meetings on time

J If delayed, inform immediately

Punctuality reflects

Professionalism


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AttheWorkstation


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Responsibilities

J Cleanliness and neatnessJ Equipment - PC & Telephone

J Furnishings

J Stationary

Workstation is a reflection of the person


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Sharing Norms

Leave on time

Clean up food stains

Share space fairly

Be tidy and OrganizedRespect their things

Leave the PC as you found it


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