growing an e branch

GROWING AN E-BRANCHTRUNKS, BRANCHES, LEAVES

SWFLN TechLearn 2009Keith BeltonLee County Library System

Keith Belton: TechLearn 2009

Organizational Culture

Staffing - ± 250 across 13 branches Branch structure/relationships

Staff very loyal to their branchesFacilities spread across the county

Outsourced county-wide IT support -> MS

May 1, 2009


Organizational Drivers

To change website from PR to service provider

To develop E-Branch as 24/7 online presence parallel to brick and mortar branches

Strategic plan goal to be a vital part of the community

May 1, 2009


Goals

To provide as many services electronically as we do face-to-face

To increase staff participation in content production and distribution

To integrate multiplicity of online services

May 1, 2009


Databases Readers Advisory

Services and newsletters

Online Registration Reference Events and

calendars ILS functions

Statistics collection Program planning &

development Staff continuing

education Announcements and

staff calendar How-to’s and Tips Form maintenance

and distribution

May 1, 2009


Milestones New Director’s vision Web Redesign Team Hired E-Branch Manager August 2007 “Play-to-learn” Fall 2008 Five-year strategic plan Fall 2008 New intranet platform October 2008

(Sharepoint) New ILS January 2009 (Polaris) New internet platform mid-2009 (Sharepoint)

May 1, 2009


E-Branch Manager

Collaborates and develops collaborative methods across the systemBuilding on Web Redesign TeamRepresentation from most branches and

service areasSkills in project management,

collaboration/virtual teams, library methods and services, building online presence

May 1, 2009


How We Divide the World Website Intranet E-Resources

May 1, 2009

Keith Belton: TechLearn 2009May 1, 2009


Skills

Technical Skills Collaborative Skills Managerial Skills

May 1, 2009


E-Branch Management and Development Tools Functions

Collaborative staff working environment and content delivery

Web/intranet design and management○ Web Analytics○ Other Stats

Integration with LOB software○ ILS○ Databases

ContentAuthorization

Choices

May 1, 2009


The state of collaborative CMS for libraries.

Open SourceDrupal/SOPACOther Open Source CMSes

Cloud collaborationGoogle Aps/Zoho/etcWindows Live

Web 2.0 suiteFlickrDelicious

May 1, 2009


Ideal Open Source tree

May 1, 2009


Actual Open Source tree

May 1, 2009


A tree designed by Google

May 1, 2009


And our Best Fit CMS is . . .

May 1, 2009


A tree designed by Microsoft

May 1, 2009


Our working environment Intranet > Microsoft Sharepoint

Collaborative platform for staff Internet > IIS moving to IIS/Sharepoint E-Resources

Currently supported by ILS (Polaris)Authenticated via EZproxyWill also have links on website

May 1, 2009


Supporting tools

Google/Blogger Google Forms/Docs Sharepoint Designer/Web Expression

May 1, 2009


What We Wanted

May 1, 2009


What We Got

May 1, 2009


Challenges

Collaboration and content production as part of job description

Coordinating services Legacy methods Increased tech support for staff and

patrons Working with 3rd parties – IT, vendors,

web 2.0 apps . . . discussion

May 1, 2009

growing an e branch

Technology