managed services seminar presentation

DP Solutions

IT Update and Confidence-Plus

Managed Network Services

2 © 2009 DP Solutions

Who is DP Solutions?• DP Solutions is a 38 year old business solutions

provider offering IT solutions through: Systems networking and support Backup and Disaster Recovery Application hosting Hardware/software products

• Clients range from small businesses to Fortune 500• Headquartered in Columbia, MD


DP Solutions -Your Virtual IT Department

Acting CIO Plan IT and Communications needs

• Match business needs to IT requirements• Evaluate and recommend alternatives

Implement solutions Manage computers and network

• Performance, reliability and availability• Security, backup and DR contingency

A single contact for all IT and related vendors


DP SOLUTIONS’ Computer and Network Services

• Network audits, design, integration, and implementation – LAN, WAN, Fixed and Wireless – Internet/Intranet– Telephony integration

• Break Fix and Managed Service support plans• Equipment and software procurement (servers,

computers, peripherals and software)


DP SOLUTIONS’ Computer and Network Services

• Certified Network Technicians• BlackBerry, Microsoft, VMware, Citrix, and

Double Take Software Experts• Windows and Mac• Responsive Help Desk• Competitive Equipment Pricing (Dell, HP &

Juniper)• Emergency Service 24x7


What are your IT issues?• What support is missing or lacking from your current

provider or staff? • Is your IT staff getting bogged down with day to day

repairs and not helping to advance the organization’s mission?

• Do you have remote locations that are difficult to support?• What services do you need to retain in-house?• What are the day to day support issues?• Is the current IT infrastructure effective? Is it meeting your

business needs?• How can proactive support and a help desk make your

business run more smoothly?


DP SOLUTIONS’ Computer and Network Service Options

• Hourly – Pay as you go

• Retainer – Volume purchase of remote and on site service hours – Pay up front– Discount breaks at various dollar levels

• Confidence-Plus Managed Services Plans• Confidence-Plus Silver• Confidence-Plus Gold• Confidence-Plus Platinum


DP SOLUTIONS’ Confidence-Plus Benefits

• Keep your computers and network running efficiently and problem free, without the expense of full-time IT staff.

• Eliminate most problems before they arise.• Reduce extensive computer and network down-time, lost

data, and related disruptions in staff productivity, sales, cash flow, production, and customer service.

• Keep your spending for computer network support at a fixed cost.

• Allow internal staff to focus on business issues.• Improve ROI and lower total cost of IT investments.


Confidence-Plus Silver

Includes:– Remote monitoring of critical services– Unlimited patch management– Virus definition updates – Spam and virus filtering– Monthly Executive Summary Report– Access to Remote Help Desk– Online Client Portal

Requires Minimum Retainer purchase of $4,000


Confidence-Plus Gold SMB - Best Buy!

The Confidence-Plus Gold service plan includes all the features of Silver plus:– Unlimited break fix service – Unlimited Help Desk– Quarterly IT Status review meetings

Add valuable DP SOLUTIONS services to Confidence-Plus Gold or Silver Plans for an additional fee:– Automated, server image remote back up services– Disaster Recovery service – Management and coordination of other vendors– Consulting, application development, and hosting services


Confidence-Plus Platinum Fully Outsourced IT Management

• Includes all of these services…– Automated, server image remote back up services– Disaster Recovery Service – Management and coordination of other vendors– Consulting, application development, and hosting

services– Communications and carrier services

• Completely replaces internal IT staff


Network Audit is the first step• Determines suitability for

pro-active support• Pinpoints exposure or risk

– potential lapses in security

– data backup– maintenance lapses– power outages;

system down-time• Identifies areas for

improvement

•Active directory/file replication service configuration •DNS configuration •Email configuration including Internet domain configuration •Microsoft Office versions and compatibility issues •Server hardware capacity, utilization and performance •Backup system configuration and functionality •Networking infrastructure configuration/equipment •Server and workstation patch and service pack status •Terminal services/Citrix configuration •Inter-office network connectivity •Internet and remote access configuration

•Firewall configuration & Firewall firmware status •Review mission critical applications availability and data security requirements •Review company policies on information security:•Password administration •Virus software status and configuration •E-mail usage and archiving •Storage of company confidential information •Physical environment review: Network Connections & Server storage and location •Environmental considerations for servers, routers, firewalls & switches•Wireless access setup and security


Audit Deliverables• Meeting to present a

detailed report of our findings.

• Estimate for correcting any existing configuration and hardware issues.

• Inventory report of current server and workstation hardware and software.

• Optional network improvement recommendations.


DPS Customer Portal - Main Screen


DPS Customer Portal – Ticket Detail


What can go wrong?

• Deleted files• Corrupted database• Virus or hacker attack• Disk crash• Server crash• Local/regional disaster


Recovery

• How quickly?• How long can you be without IT resources?• Paper based backup?• Lost revenue? Fines?• Lost customer confidence?• How much revenue do you generate per

hour?


Server Image Backup Service• Server image includes data and software• Daily, weekly, monthly backups stored at

customer site, updated every 15 minutes• Off-site backup archive automatically updated

nightly at a secure location.• Recovery measured in hours, not days.• Fully managed by DP SOLUTIONS

Included in Confidence-Plus Platinum service – also available to other customers.


Local PC LAN

Local Printers

Internet

Server Image Backup Process

Remote Datacenter

Firewall

SBS Server

ServerImages

NAS Backup Device

VM Host with Two Servers

Terminal Server

CurrentServerImagesCopyProvides Backup and

Disaster Recovery!


Disaster Recovery Service• Should an event render your critical computer networks

unusable– Re-establish and access your computing environment

from DP SOLUTIONS’ Data Center– Securely connect to DP SOLUTIONS via any computer

with internet access.– Backup recovery test performed two times each year.

Notes:1. Included in Confidence-Plus Platinum service, also available for other

customers 2. Requires Server Image Backup service


• Managed Network Services and Hosting Services will:– Increase your computer and network performance and reliability– Minimize down time – Provide responsive user support, and 24X7 emergency service – Provide Technology Planning matching IT investments to your

business needs– Support your IT projects

• You will:– Have better peace of mind – because your computer network is

secure, up-to-date, and running reliably– Have more time to focus on your business– Enable your people to achieve higher levels of productivity– Provide your customers greater levels of satisfaction – Control IT costs and increase ROI

Confidence-Plus Services Summary


Cloud Computing

What is it?


Application Hosting

• Use someone else’s infrastructure to run your applications– Fast implementation– Virtualized servers– Outsourced Help Desk– Upgrades included

• Reduced TCO


Considerations

• Sufficient bandwidth for performance• Minimal customizations• Desktops still fragile• Security• User training

25 © 2009 DP Solutions25

Property Management Company

20 HQ Users

3 Terminal Servers

EmailServer

File andShare Point Server

ResidentsMulti-UserOffice

Single UserOffice

RDPPrint RDP

PrintSmart Terminals

InternetOfficePrintStandard Image

Internet Internet

Firewall

DPS Hosted Servers

Point to PointVPN

100 Users

Hosted Accounting Ap


Next Steps

Contact DP Solutions Sales to schedule a network review at your company

410 720 3300

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