Key Skills Profile SummaryResults-driven technology leader with over 12 years of experience drove IT strategy & operational excellence across various levels in the organization and rendered advisory services to various business functions across the Retail & Ecommerce DomainPioneered a revolution with innovative services that expanded market growth; enabled technology that provided multi-million dollar opportunities and revenue growthDesigned strategic IT transformation plans and implemented a target operating model based on various ERPs and Microsoft Navision that leveraged new business enablement, reduced costs and streamlined operations to ensure competitiveness in a global marketConceptualized & implemented an innovative technology strategy in the ERP & Microsoft Navision platform for supporting business development needs and market growth at a domestic and International levelCreated a culture of innovation and continuous process improvement, drove expanded system capability and leading-edge solutions development while meeting rigorous cost constraints to maintain competitive edge in a fast-moving environment experiencing organic growthDelivered cutting-edge solutions that enhanced real-time information accessibility, decision-support, and self service capability for engineering, sales, marketing, service delivery and fulfillment of operations

Career Timeline

Soft Skills

IT Operations

ERP Implementation

Project Management

Business Intelligence

Technical Architecture

Systems Implementation

Cost Optimization

Operational Excellence

Team Building & Leadership

RAVIKANT THAKUR

IT Operations | ERP Implementation & Process Design

Versatile, high-energy technocrat, successful in leading IT Operation and utilizing vast techno-managerial skills to transform processes & generate revenue

Jul’03-Apr’06 Koutons Retail India Ltd. as IT-Executive

Sep’07-Jan’12 Liberty Retail Revolutions Ltd. as IT Manager

Feb’14- till date Namshi.com (a venture of Rocket Internet) as Sr. IT Operations Manager

Apr’06-Sep’07 Pantaloons Retail India Ltd. as Business Support Executive

Jan’12-Feb’12 Jabong.com (a venture of Rocket Internet) as IT Operations Manager

-+971 522638238, +919971358588 ravika.delhi@gmail.com

Work ExperienceFeb’14- till date Namshi.com (a venture of Rocket Internet) as ERP-HeadKey Result Areas:

Spearheading the entire gamut of operations in the e-commerce platform including day-to-day-operations in adherence to the SOPs; building IT strategies & plans & aligning the IT budgets to the business goals; framing & implementing IT plans to achieve strategic business goals and accordingly setting the information management strategy & directionMapping business processes & studying workflow to design solutions and ensuring business functionality adherence for enhancing competitiveness Providing technological direction; proposed budgets for programs & projects, purchases & upgrades, supervising computer specialists and IT workers, and presided over IT Information related projects; managing change requests, business requirements and ensuring system upgrades & fixesWorking on design & implementation of problems and conflicts; suggesting improvement in the operations and processes to make the system fool proofStructuring & implementing innovative projects initiatives for curbing cost & achieving operational excellence in alignment with the strategic initiatives & goals Directing a wide spectrum of E-commerce functions including purchasing, sales and vendor management; steering the E-commerce quality control and quality assurance initiativesOrganizing & conducting meetings with home office & field personnel to review existing procedures & identify business opportunities

Highlights:Led the development of a seller center for vendorsStructured & implemented ERP, Microsoft Navision and developed an android application for the warehouse team & delivery boys for effectively tracking the delivery of goodsReduced customer order-to-delivery time 50% by streamlining processes and expanding capabilityImplemented new business tools such as ERP, Android Customized Application, Delivery Solution, across the country which helped increase operational efficiency between local and national teamsReduced operating budget by 30% while transforming the IT function to realize greater value at the corporate level and service level improvements in the business units

Jan’12-Feb’12 Jabong.com (a venture of Rocket Internet) as IT Operations Manager Key Result Areas:

Led the Navision 2009 R2 implementation for other Rocket Internet Venture in the domestic & international levelsArchitected the ERP customization process & aided the developer in explaining the logic with proper documentationStructured & optimized delivery methods & solutions by designing the internal strategy, contracting out elements and enlisting consultants Mapped business requirements and tested scenarios documents for error free implementation of projects.Provided effective Navision support & training to user for different modules; ensured integration of systems direction for Navision, CRM, CMSDesigned warehouse operations process for timer delivery of products ordered online Planned & automated the operation process to reduce human errors

Sep’07-Jan’12 Liberty Retail Revolutions Ltd. as IT ManagerHighlights:

Formulated & executed strategic plans & provided guidance in analyzing Command Management Information Systems to 250 stores across India with formats of Retail Chain Distribution, Franchisee, Company owned Outlets & Branches; successfully achieved sales target of over 100 crores per yearLed the developers team for planning, development & execution of integration projects across Retail POS, ERP (SAP) and Business Intelligence Platforms

Change Agent

Collaborator

Communicator

Motivator

Planner

Drove the planning & implementation of Retail Pro upgrade from version 8.5 to 9 including its migration Successfully implemented the SAP Project Systems and Material Management ModulesSpearheaded the acquisition of Business Intelligence capability for the organization and the subsequent implementation of BI and Enterprise Planning on MS SQL Server 2005Provided systems integration direction towards effective ERPs - SAP MM/SD, B.I solutionsManaged the deployment, maintenance and configuration control of the Exchange server for over 500 mail users

Previous ExperienceApr’06-Sep’07 Pantaloons Retail India Ltd. as Business Support Executive

Jul’03-Apr’06 Koutons Retail India Ltd. as IT-Executive

EducationDiploma In Computer Application & Programming in 2003 B.Sc. (Computer Science) from G.G.University in 2002

Organizational ProjectsPlanning & Implementation of POS-(Retail Pro, REM) for Retail stores like Liberty Retail & Big BazaarsPlanning, monitoring developments & upgradation of SAP modules MM, WM, SD in Liberty ShoesPlanning, monitoring developments, testing & Implementation of Microsoft Dynamics Navision 2009 all modules except manufacturing in Jabong (E-commerce) in India, Namshi (E-commerce) in UAEPlanning, monitoring developments, testing & Implementation of Microsoft Dynamics Navision 2013 in Wadi (E-commerce) in UAEPlanning, monitoring developments, testing & Implementation of Microsoft Dynamics Navision 2015 in MEIG (Multiple Formats, Easytaxi, Restaurants, Services for Customers) in UAEPlanning, monitoring developments, testing & Implementation of Handheld devices with windows platform & Android in UAE