wish net user manual

WISH.NET FRONT OFFICE SYSTEM System User Manual v7.1.1

PROLOGIC FIRST WISH.NET User Manual v7.1.1 Page 1 of 414

User Manual

For

WISH.NET Front Office System

Release Version 7.1.1

Comprehensive step by step guide to features and tasks



Contents

1 INTRODUCTION ........................................................................................................................... 9 1.1 Applicability Statement ....................................................................................................................... 9 1.2 Purpose of the Manual ........................................................................................................................ 9 1.3 How to Use this Manual ...................................................................................................................... 9 1.4 Operating Environment....................................................................................................................... 9 1.5 Compatible Hardware ......................................................................................................................... 9

2 WISH.NET LOGIN ........................................................................................................................ 10

2.1 Screen ................................................................................................................................................ 10 2.2 Actions ............................................................................................................................................... 10

3 RESERVATIONS ........................................................................................................................... 11

3.1 Individual Reservation ....................................................................................................................... 11 3.1.1 New Reservation ....................................................................................................................... 11 3.1.2 Reservation Screen Field Descriptions ...................................................................................... 13

3.1.2.1 Guest Details ..................................................................................................................... 13 3.1.2.2 Statistical Information ....................................................................................................... 24 3.1.2.3 Arrival and Contact Information ....................................................................................... 25 3.1.2.4 Transfer Details ................................................................................................................. 26 3.1.2.5 Billing Details ..................................................................................................................... 27 3.1.2.6 Proforma Invoice (Quick Key Ctrl+I) .................................................................................. 36 3.1.2.7 Documents (Quick Key Ctrl+M) ......................................................................................... 36 3.1.2.8 Guest Notes (Quick Key Ctrl+N) ........................................................................................ 37 3.1.2.9 Guest Traces (Quick Key Ctrl+T) ........................................................................................ 39 3.1.2.10 Log Details (Quick Key Ctrl+G) .......................................................................................... 40 3.1.2.11 More .................................................................................................................................. 40 3.1.2.12 Actions ............................................................................................................................... 41 3.1.2.13 More Actions ..................................................................................................................... 42

3.1.3 Search & Modify Reservation ................................................................................................... 46 3.1.4 Multiple Rate Reservation......................................................................................................... 48 3.1.5 Reservation with Multiple Profiles ............................................................................................ 49 3.1.6 Reservation with Negotiated Rates .......................................................................................... 51 3.1.7 Reservation with Guest History ................................................................................................ 52 3.1.8 Cancel a Reservation ................................................................................................................. 55 3.1.9 Turnaway Reservation .............................................................................................................. 56 3.1.10 Recreate Cancelled / Turnaway Reservations........................................................................... 58 3.1.11 Refusal ....................................................................................................................................... 59 3.1.12 Waitlist Reservation .................................................................................................................. 60 3.1.13 Confirm a Waitlist Reservation ................................................................................................. 61 3.1.14 Copy Reservation ...................................................................................................................... 62 3.1.15 Queue Rooms ............................................................................................................................ 63

3.1.15.1 Place a Reservation on Queue (Queue Rooms) ................................................................ 63 3.1.15.2 Search & Release Guest Reservations in Queue ............................................................... 64 3.1.15.3 Check-in a Queue Reservation .......................................................................................... 65

3.1.16 Sharer Reservations .................................................................................................................. 66 3.1.17 Post & Void Charges .................................................................................................................. 67

3.1.17.1 Post a Deposit / Refund on a Guest Reservation .............................................................. 67 3.1.17.2 Void Deposit ...................................................................................................................... 68



3.1.17.3 Transfer Deposit to another Guest ................................................................................... 70 4 GROUPS ..................................................................................................................................... 74

4.1 Group Status Codes ........................................................................................................................... 74 4.2 Create New Group Master ................................................................................................................ 75 4.3 Reservation Screen Field Descriptions .............................................................................................. 76

4.3.1 Group Details ............................................................................................................................ 76 4.3.2 Statistical Information ............................................................................................................... 79 4.3.3 Contact Information .................................................................................................................. 79 4.3.4 Preferences ............................................................................................................................... 80 4.3.5 Billing Details ............................................................................................................................. 81 4.3.6 Bill Routing ................................................................................................................................ 83 4.3.7 More .......................................................................................................................................... 87 4.3.8 Group Notes .............................................................................................................................. 87 4.3.9 Log Details ................................................................................................................................. 88 4.3.10 Actions ....................................................................................................................................... 89 4.3.11 More Actions ............................................................................................................................. 90 4.3.12 Other Group Booking Functions................................................................................................ 91

4.4 Search & Edit Group Reservation ...................................................................................................... 92 4.5 Group Block ....................................................................................................................................... 94 4.6 Rooming List ...................................................................................................................................... 98

4.6.1 Room Type Summary ................................................................................................................ 99 4.6.2 Creating Rooming List ............................................................................................................... 99 4.6.3 Dummy List.............................................................................................................................. 101 4.6.4 Cancel Guest / Sharer (Group Members)................................................................................ 103 4.6.5 Queue Room ........................................................................................................................... 105 4.6.6 Select ....................................................................................................................................... 106 4.6.7 Auto Assign .............................................................................................................................. 107 4.6.8 Modify ..................................................................................................................................... 108 4.6.9 Errors ....................................................................................................................................... 109 4.6.10 Check-In ................................................................................................................................... 110

4.7 Early Arrival & Late Departure of Group Members ........................................................................ 110 4.8 Copy Group Reservation ................................................................................................................. 111 4.9 Cancel Group Reservation ............................................................................................................... 113 4.10 Group Movements .......................................................................................................................... 116 4.11 Download Details ............................................................................................................................ 117 4.12 Handling Advances .......................................................................................................................... 118

4.12.1 Post Deposit ............................................................................................................................ 118 4.12.2 Void Deposit ............................................................................................................................ 119 4.12.3 Transfer Deposit ...................................................................................................................... 120

4.13 Check-In Group ............................................................................................................................... 121 4.14 Reinstate Checked-Out Group ........................................................................................................ 123

5 FRONT DESK ............................................................................................................................. 124

5.1 Arrival Check-In / Room Allocate .................................................................................................... 124 5.1.1 Search for Arrivals ................................................................................................................... 124 5.1.2 Assign Rooms .......................................................................................................................... 126 5.1.3 Check-In Guest ........................................................................................................................ 128

5.2 Guest Details ................................................................................................................................... 129 5.2.1 Search for Arrivals ................................................................................................................... 129



5.2.2 Check-In Guest ........................................................................................................................ 132 5.2.3 Check-In a Walk-In Guest ........................................................................................................ 134 5.2.4 Check-In a Cancelled / No-Show Guest ................................................................................... 135

5.3 Queue Reservations ........................................................................................................................ 137 5.3.1 Placing a Reservation in Queue ............................................................................................... 137 5.3.2 Searching for Reservations in Queue ...................................................................................... 139 5.3.3 Releasing the Reservations in Queue ...................................................................................... 141 5.3.4 Check-In a Reservation in Queue Room.................................................................................. 143

5.4 In-house Guests............................................................................................................................... 144 5.4.1 Searching for In-house Guests ................................................................................................ 144 5.4.2 Editing In-House Guest Reservations ...................................................................................... 145 5.4.3 Adding Accompanying PAX ..................................................................................................... 146 5.4.4 Adding a Sharer Reservation to In-house Guest ..................................................................... 149 5.4.5 Splitting Rates between Sharer Reservations ......................................................................... 150

5.5 Room Transfers ............................................................................................................................... 154 5.5.1 Single PAX ................................................................................................................................ 154 5.5.2 Sharers .................................................................................................................................... 156

5.6 Recheck-In a Checked-Out Guest .................................................................................................... 158 5.7 Additional Front Desk Functions ..................................................................................................... 160

5.7.1 View Other Guests .................................................................................................................. 160 5.7.2 Issuing Electronic Door Key Cards ........................................................................................... 161 5.7.3 Wake-Up Call Set ..................................................................................................................... 162 5.7.4 Telephone PABX Interface (Optional) ..................................................................................... 163 5.7.5 SMS Interface (Optional) ......................................................................................................... 164 5.7.6 Guest Messages ...................................................................................................................... 165 5.7.7 Guest Flags .............................................................................................................................. 167 5.7.8 Link Guest History ................................................................................................................... 168 5.7.9 De-Link Guest from History ..................................................................................................... 170 5.7.10 Traces View and Resolve ...................................................................................................... 172 5.7.11 Printing Guest Letters ............................................................................................................. 174

5.8 Archive Guest Details ...................................................................................................................... 176 5.9 Floor Plan Inquiry ............................................................................................................................ 178 5.10 Task Management ........................................................................................................................... 181

5.10.1 Create New Task ..................................................................................................................... 183 5.10.2 Assigning Task to a User / Department ................................................................................... 184 5.10.3 Assigning Task to Multiple Users / Departments .................................................................... 185 5.10.4 Cancel / Complete an Assignment .......................................................................................... 187

5.11 Special Accounts.............................................................................................................................. 188 5.11.1 Special Accounts Fields Description ..................................................................................... 188 5.11.2 Creating New Special Account ................................................................................................ 194

6 CASHIERING.............................................................................................................................. 196

6.1 Post / Print Charges ......................................................................................................................... 196 6.1.1 Posting Charges ....................................................................................................................... 199 6.1.2 Posting Allowances ................................................................................................................. 200 6.1.3 Posting Payments Cash/Credit Cards ................................................................................... 200 6.1.4 Posting Paid-Outs .................................................................................................................... 201 6.1.5 Voiding Charges / Allowances / Payments / Paid-Outs .......................................................... 203 6.1.6 Splitting Charges ..................................................................................................................... 204 6.1.7 Reprint Receipts / Vouchers ................................................................................................... 207



6.1.8 View POS Details ..................................................................................................................... 207 6.1.9 Transfer Charges to another Guest Folio ................................................................................ 209

6.1.9.1 Transfer Particular Folio Transactions ............................................................................ 210 6.1.9.2 Transfer Particular Charge Code Transactions ................................................................ 211 6.1.9.3 Transfer All Charges in the Folio ..................................................................................... 212 6.1.9.4 Transfer Particular Date Transactions ............................................................................. 213

6.1.10 Transfer Charges to another Account ..................................................................................... 214 6.1.10.1 Transfer Particular Folio Transactions ............................................................................ 215 6.1.10.2 Transfer Particular Charge Code Transactions ................................................................ 216 6.1.10.3 Transfer All Charges in the Folio ..................................................................................... 217 6.1.10.4 Transfer Specific Amount ................................................................................................ 218 6.1.10.5 Transfer Particular Date Transactions ............................................................................. 219

6.1.11 User Defined Charge Description ............................................................................................ 220 6.1.12 Folio Preview / Print / File ....................................................................................................... 223 6.1.13 FX (Foreign Exchange) Calculator ............................................................................................ 224 6.1.14 Foreign Exchange Encashment ............................................................................................... 225 6.1.15 Void Foreign Exchange Encashment ....................................................................................... 228 6.1.16 Reprint Foreign Exchange Certificate ...................................................................................... 229

6.2 Process Check-Out .......................................................................................................................... 230 6.2.1 Cash / Credit Card Check-Out ................................................................................................. 231 6.2.2 Account Receivable Check-Out (Bill to Company Settlement) ............................................... 233 6.2.3 Bill On-Hold Check-Out ........................................................................................................... 234 6.2.4 Settle and Release Bill On-Hold ............................................................................................... 238

6.2.4.1 To Settle by Cash / Credit Card and Release ................................................................... 238 6.2.4.2 To Settle by Transfer to A/R and Release ....................................................................... 240 6.2.4.3 To Settle by Transferring Charges to another Account and Release .............................. 242

6.2.5 Sharer Rate Adjustment .......................................................................................................... 243 6.2.6 Balance Inquiry ........................................................................................................................ 244 6.2.7 Bulk Folio Print ........................................................................................................................ 246 6.2.8 Departure Check-Out .............................................................................................................. 248 6.2.9 Post and Void Charges Main ................................................................................................... 250 6.2.10 Group Check-Out..................................................................................................................... 252 6.2.11 Members Check-Out ............................................................................................................... 254 6.2.12 Group Master Check-Out ........................................................................................................ 255

7 HOUSEKEEPING ........................................................................................................................ 256

7.1 Housekeeping Functions ................................................................................................................. 256 7.1.1 Update Status of Individual Rooms ......................................................................................... 262 7.1.2 Update Status of All Rooms .................................................................................................... 263 7.1.3 Make Room Status to Temporary Out of Order (TOO) ........................................................... 264 7.1.4 Reinstate Temporary Out of Order Status (TOO).................................................................... 265 7.1.5 Make Room Status to Permanent Out of Order (POO) ........................................................... 266 7.1.6 Setting Permanent Out of Order (POO) for Range of Dates ................................................... 267 7.1.7 Reinstate Permanent Out of Order Status (POO) ................................................................... 268 7.1.8 Add / Update / Delete /Return Loaned Items ......................................................................... 269 7.1.9 Update Status of Room PAX Discrepancies ............................................................................. 272 7.1.10 Update Room Cleaning Schedule ............................................................................................ 274

7.2 Lost and Found Maintenance.......................................................................................................... 275 7.2.1 Add Lost and Found Item ........................................................................................................ 276 7.2.2 Search for Lost and Found Item .............................................................................................. 276



7.2.3 Modify Lost and Found Item ................................................................................................... 277 7.2.4 Claim Lost and Found Item By Finder .................................................................................. 277 7.2.5 Claim Lost and Found Item By Guest ................................................................................... 278 7.2.6 Maid Assignment .................................................................................................................... 280 7.2.7 Maid List .................................................................................................................................. 281 7.2.8 Assign Rooms to Maids ........................................................................................................... 281 7.2.9 Delink Maid Room Assignment ............................................................................................... 285 7.2.10 Checking Maid Assignment History......................................................................................... 285

7.3 Public Area Task .............................................................................................................................. 286 7.3.1 Creating Public Area Task ........................................................................................................ 289 7.3.2 Searching for a Task ................................................................................................................ 290 7.3.3 Modifying a Task ..................................................................................................................... 291 7.3.4 Assigning Task to a User / Department ................................................................................... 292 7.3.5 Assigning Task to Multiple Users / Departments .................................................................... 292 7.3.6 Cancel / Complete an Assignment .......................................................................................... 294 7.3.7 Cancel / Complete a Task ........................................................................................................ 296

8 COMPANY / AGENT MAINTENANCE .......................................................................................... 298

8.1 Company / Agent Maintenance Screen Field Description .............................................................. 298 8.1.1 Agent / Operator / Corporate Details ..................................................................................... 299 8.1.2 Contact Information ................................................................................................................ 300 8.1.3 Address Details ........................................................................................................................ 301 8.1.4 Contact History........................................................................................................................ 301 8.1.5 Statistics .................................................................................................................................. 302 8.1.6 Other Details ........................................................................................................................... 303 8.1.7 Options .................................................................................................................................... 304 8.1.8 Log Details ............................................................................................................................... 305 8.1.9 Contact List .............................................................................................................................. 306 8.1.10 Defaults ................................................................................................................................... 307 8.1.11 Actions ..................................................................................................................................... 308 8.1.12 More Actions ........................................................................................................................... 308

8.2 New Company / Travel Agent Profiles ............................................................................................ 310 8.3 Corporate / Travel Agent Contracts ................................................................................................ 311

8.3.1 New Corporate Contract ......................................................................................................... 311 8.3.2 New Travel Agent Contract ..................................................................................................... 315 8.3.3 Copy Contracts ........................................................................................................................ 316 8.3.4 Changing Contract Status ........................................................................................................ 318

8.3.4.1 PE (Pending) .................................................................................................................... 318 8.3.4.2 CX (Cancelled) ................................................................................................................. 318 8.3.4.3 SE (Sent) .......................................................................................................................... 319 8.3.4.4 SI (Signed) ........................................................................................................................ 320 8.3.4.5 EX (Expired) ..................................................................................................................... 321

8.3.5 Edit Contract ........................................................................................................................... 321 8.3.6 Delete Contract ....................................................................................................................... 322 8.3.7 Contract Notes ........................................................................................................................ 323 8.3.8 Notes Template ....................................................................................................................... 326 8.3.9 Printing Contracts ................................................................................................................... 327 8.3.10 Allotments ............................................................................................................................... 328 8.3.11 TA / Corporate Contracts Batch Printing ................................................................................ 332

8.4 Travel Agent / Operator Discount ................................................................................................... 333



8.4.1 Pax Discount based on Youth and Children ............................................................................ 334 8.4.2 Nites Incentive ........................................................................................................................ 336 8.4.3 Long Stay Discount .................................................................................................................. 339 8.4.4 Early Booking Discount............................................................................................................ 340 8.4.5 Travel Discount........................................................................................................................ 342 8.4.6 Fixed Discount ......................................................................................................................... 342

9 TELEPHONE OPERATOR ............................................................................................................. 345

9.1 Contact Category Details ................................................................................................................. 346 9.2 Guest Details ................................................................................................................................... 348 9.3 Telephone Line Activation / De-Activation ..................................................................................... 349 9.4 Guest Locator .................................................................................................................................. 351 9.5 Messages for Guest ......................................................................................................................... 351 9.6 Wake-Up Calls ................................................................................................................................. 353 9.7 Charge Postings ............................................................................................................................... 354

10 NIGHT AUDIT ............................................................................................................................ 356

10.1 Night Audit Checklist ....................................................................................................................... 357 10.2 Transactions .................................................................................................................................... 357 10.3 Prior to Business Date Actions ........................................................................................................ 362 10.4 After Business Date Actions ............................................................................................................ 363

11 GUEST HISTORY ........................................................................................................................ 364

11.1 Search & Edit Guest History ............................................................................................................ 364 11.2 Guest History Merge ....................................................................................................................... 369 11.3 Guest History Purge ........................................................................................................................ 370

12 MANAGEMENT INFORMATION SYSTEM .................................................................................... 376

12.1 Management Statistics .................................................................................................................... 376 12.1.1 Trends ...................................................................................................................................... 376 12.1.2 Market Segment Statistics ...................................................................................................... 377 12.1.3 Detail Statistics ........................................................................................................................ 380 12.1.4 Todays VIP .............................................................................................................................. 380 12.1.5 Todays Settlements ................................................................................................................ 380 12.1.6 Budget Comparison ................................................................................................................. 381

12.2 MIS Budget Entries .......................................................................................................................... 381 12.3 MIS Competition Statistics .............................................................................................................. 383

13 MANAGER FUNCTIONS ............................................................................................................. 386

13.1 Availability Management ................................................................................................................ 386 13.1.1 Over booking ........................................................................................................................... 386 13.1.2 Under booking ......................................................................................................................... 387 13.1.3 Closed for Arrival/ Departure .................................................................................................. 388

13.2 Rate Management........................................................................................................................... 389 13.2.1 Rate Management Screen Field Description ........................................................................... 390 13.2.2 Creating New Rate Code ......................................................................................................... 398 13.2.3 Setup Rate Limits .................................................................................................................... 399 13.2.4 Birthday Wishes ...................................................................................................................... 400 13.2.5 Folio Inquiry from Backup ....................................................................................................... 402 13.2.6 Report Inquiry from Backup .................................................................................................... 403



13.2.7 Foreign Currency Maintenance (Exchange Rates) .................................................................. 404 13.2.8 Lock Maintenance ................................................................................................................... 405 13.2.9 Manual Cancel / No-show ....................................................................................................... 406 13.2.10 Meal Plan Details ..................................................................................................................... 408 13.2.11 Pre Assign Rooms .................................................................................................................... 409 13.2.12 Floor Plan Setup ...................................................................................................................... 411

13.2.12.1 Details Panel .................................................................................................................... 412 13.2.12.2 Room Inventory Panel ..................................................................................................... 413 13.2.12.3 How to merge Cells in Floor Plan setup? ........................................................................ 413 13.2.12.4 How to remove merging of Cells? ................................................................................... 413 13.2.12.5 How to color the Cells without specifying any text?....................................................... 413



1 INTRODUCTION

1.1 Applicability Statement

This manual has been written, keeping in mind the end-user, who uses the application and

which mainly acts a reference manual.

1.2 Purpose of the Manual

The manual contents are based on current software release version. With the new requirements coming up and with each release of the product, the release versions are likely to change.

1.3 How to Use this Manual

This manual contains information for establishing your work using WISH.NET Application. Use this manual as a self-learning textbook. It describes the various functions that will be provided in the application and also the hardware and software requirements in the system. It will guide you through each of the major features within WISH.NET

1.4 Operating Environment

WISH.NET client workstation operating system should be Windows XP Service Pack 3 / Windows VISTA / Windows 7 or higher. The backend server environment is Windows Server 2000/2008 with a SQL Server 2000/2008 database.

1.5 Compatible Hardware

WISH.NET has been designed to work seamlessly with industry standard IBM PC technology compatible workstations. Although the program may operate with various other hardware peripherals, Prologic First does not provide guarantee on 100% compatibility Please consult Prologic First Technical Services for Server and Client hardware configuration requirements



2 WISH.NET LOGIN

WISH.NET user account is created by System Administrator or other with appropriate access rights. You will have to use this credential to login to the system.

2.1 Screen

Property ID is the one used in your PMS System User Id: User ID as per user account e-mail received from you Password: Password as per user account e-mail received from you

2.2 Actions

Entering Invalid Login Name or Password will pop-up error handling screen with appropriate message Please note that User Id and Password is not CASE SENSITIVE



3 RESERVATIONS

3.1 Individual Reservation

This section contains details to create, edit/update and cancel reservations in WISH.NET including some

other functions for reservations.

3.1.1 New Reservation

Begin a new Individual (FIT) Reservation. Follow the steps given below to create a new reservation 1. Click on Front Desk and select Guest Details form.

The Guest Detail Form appears

Enter Guests name in Name field. Enter last name followed by first name and then title.

Complete all the necessary fields using proper capitalization and punctuation.

Following are the necessary fields to create reservation- Name, Arrival date, Nights/ Departure Date, No. of PAX (Adult/ Youth/ Child), Room type, Rate & Currency, Guest Class, Market Segment, Business Source, Domicile, Payment Method, A/R Id (if payment mode is voucher of bill to company).



Click on Create Reservation or press Alt+C from keyboard to save the reservation.

Click on OK to complete the process

Once the reservation is created, the system generates a valid Guest ID and Confirmation Number which is displayed on top of the guest details section along with the Reservation Status.



3.1.2 Reservation Screen Field Descriptions

3.1.2.1 Guest Details

This is the section where all relevant details of the guest are entered to create a reservation.

Name: Name of the guest. Last name comes first followed by first name and title. Titles can be

selected from the list in drop down. As soon as Tab is pressed after entering the guests last name, a small screen opens with list of Guest Histories matching with the Guests last name. Correct history can be selected from here and it will be linked with the guest reservation. To link a history with the reservation, select the history record and click on Link button.

Option is also available to filter the history records. To use filter type the criteria in appropriate column of first row and press enter from keyboard. Guest Through- None/ Corporate/ Travel Agent/ Operator: Option to select company or Travel

Agent/ Operator guest is booked through.

Group Id/ Name: If the guest belongs to a group this information gets populated.

Firm Name: If the company guest works for and the company/ TA/ Operator guest is booked through are different, in this field- name of the company guest works for is specified.

Arrival Date: Indicates the arrival date of the guest. Either type the date in this field or use the calendar to select the date.



As Tab is pressed after entering the Arrival Date, system displays list of matching reservations to avoid duplicity.

Nights: The number of nights for the guest reservation.

Departure Date: The departure date auto-populates based on the arrival date and number of nights.

Number of Rooms: This is used for multi-room reservations. The default value is one and the value

of zero is not allowed. The maximum value allowed is 9. If a number greater than one is entered, the system will create as many individual reservations by copying the details (except Room No. if specified) as entered but all with a single Confirmation Number. And all rooms will be of the same room type.

Note: multi-room reservations can only be created collectively. All other operations such as modification, cancellation, check-in, etc must be performed individually per room reserved.

Adults/Youth/Child: Number of adults, youth and children occupying the room that may directly

affect the rates with multiple PAX charges.

Room Type: The room type the guest prefers for the reservation. Click the drop down arrow next to this field to select the preferred room type.

Upgraded From- Room Type Change allows upgrade of guests into higher category of rooms

without affecting the rates. This field should remain the original room type booked and quoted to the guest.

Room No.: This field is the guests room number. Click on the button next to this field to select a room from the available rooms.

Rate & Currency: The code that defines the rate charged to the guest. To select or change a rate,

click on the drop down arrow next to this field. In currency field, select the currency in which room



rate has to be charged to the guest. Click on the button at the end of the row to check the rate.

System Rate: The rate charged to the guest each night of the accommodation. Rate associated

with the selected rate code (which is defined in rate code setup).

Manual Rate: If the guest is to be given a discounted rate. While doing the rate code setup rate override is allowed for a rate code, guest on that rate code can be given a discounted rate. E.g. guest is given ADHOC rate of 7500 where as in setup we have defined rate of 9000 for the particular room type. Than manual rate for this guest will be 7500.

Terms: This is to inform that the Room Rate is inclusive of which plan. At the time of Night Audit

the system will segregate the plan component from Room Rate and post the same to F&B Revenue.

*** Personal Details (Quick Key Ctrl+S) Personal Details: This screen is used for entering personal details of the guests like address, designation, contact details, date of birth, identification details etc.

Following details can be recorded in this screen- Guests Home or Business Address Firm Name this is the same firm name given in the guest details section. Designation



Date of Birth Language- Language setup can also be done from the link given in same screen Language

Details Nationality Telephone, Mobile, Fax No., Email Id and Website Option to Attach Guest Image. On right clicking on photograph section system gives option to

scan the image or load from a network location or to clear image

Identification details: Guests identification details are specified in this section.

Following details can be recorded in this screen-

Type of Identification Document ID Number (passport number Identification document is passport)



ID Issue Date ID Expiry Date Issue Place Visa Type Visa Number Visa Issue Date Visa Expiry Date Option to Attach Identification Image. On right clicking on Identification Image section system

gives option to scan the ID or load from a network location or to clear image. Note: WISHNET has interface with IDScanner and 3M scanner. If Identification document is scanned using these scanners ID details and Guest Image get auto picked up.



On clicking on Scan Passport Image, Guests passport image will appear in left section. On

scanning, text data captured from guests passport will appear in right section. This is based on fields selected in IDSCAN.CFG.

On clicking on Scan Face Image, Guests Image will appear in Face Image section. On clicking on Scan Sign Image, Guests Signature image from the passport will in Signature

Image section. Clicking on Reset Data will clean the data on the screen. Clicking on Copy Images to system will copy the scanned images to their respective fields in the

Guest details Form.

Membership Card Details: If hotel runs Membership program, the cards can be defined in the setup and can be licked with the guest reservation from this screen

Membership card Type Membership card Number Membership card Expiry Membership card Issue date



Police Details: Police details are specified in this section. This is used for Foreign Nationals.

Arriving From Next destination, Destination contact number Port of Arrival in country, Arrival date in country If guest carries work permit than- Registration number, Registration date, Place of registration Marital Status, Gender

Sponsor & Parents Details: Guests Sponsor and parents details.



*** Allotment Details (Quick Key Ctrl+L)

If more than one intermediary is relevant to the current reservation (for example, both a Tour Operator and a Travel Agent), multiple can be selected by clicking on the Allotment Details. Select the relevant intermediaries. The Contract rate selection has an internal priority. The order of priority is first Corporate, then Travel Agent and last Tour Operator. In other words, if both an Agent and an Operator are marked for a reservation, the system will pick and apply the Travel Agents contracted rate to the reservation. Of course, the user may modify this by selecting an alternate Rate Code. You must explicitly specify the allotment block, if any, from which to take availability (the system will automatically look for availability in the general pool if the selected allotment block is already used). The terms and cancellation policy for this reservation is assumed to be that of the intermediary with the highest priority (first Corporate, then Agent and finally Operator). However, at the time of making a refund (in the event of cancellation), the system defaulted refund amount can be manually changed to the correct one. Booker Ids, created in Travel Agent/Corporate master can be linked with the reservation from this option.



*** PAX Details (Quick Key Ctrl+P) Adding Accompanying PAX to a reservation is a simplest way of adding another guest to the reservation. This should be used if the guest Accompanying the main guest doesnt need a separate bill and will not be paying for the stay.

To add Accompanying PAX to the reservation follow the steps given below

Click on Pax Details option in Guest Details Section. Add row or press Alt+A from keyboard and fill in the guest details. Guest Image and Identification Image can also be attached by clicking on the Scan Image and

Scan Passport tabs in Pax Details screen and scanning/ loading the images. Click on Save Modification or press Alt+M to save. Click on OK to complete the process.



*** Preferences (Quick Key Ctrl+E):

Preferred Room Attributes-This Field is to record guest preferences related to room attributes e.g. Non smoking room, Garden facing etc.

Special Amenities- Here you can record special amenities to be arranged for the guest e.g. Fruit basket, Chocolate Platter, Baby cot etc. codes can be selected from the dropdown list.

To add guest preferences to the reservation, just select them from the dropdown lists



*** Rate Details (Quick Key Ctrl+R):

System Rate, Manual Rate as specified in the Guest Details section and Guest rate (Rate that the guest is paying). This is calculated after the guest checks in.

Rate Blend: Option to change the rate during the stay of the guest. E.g.: if a guest is staying from 01oct2010 to 31dec2010 and his current rate is RACK@ 12000 +taxes and the hotel wants to change his rate from 15dec2010 for rest of his stay to 11000+taxes the date from, rate code, room rate can be specified in this option. To add another row, press from the keyboard.

Sharer Split: If there are sharers in the room, this area shows the sharers name, arrival & departure date, PAX count Adult, youth and child for the sharer reservation and room rate that the sharer will pay.

Autopost Charges: Autopost charges allow charges to post automatically in each reservation through the Night Audit process along with room and tax. Examples of Autopost Charges that post every night are extra beds and parking charges.

To add Autopost charges to the guest reservation follow the steps given below

Click on Charge code and click on Button this will populate list of charge codes. Select appropriate charge code for the charge to be posted.

Enter Amount and currency for the charge to be posted.

If the charge is to be posted daily, click on the daily checkbox.

If the charge is to be posted per PAX, click on the Per Pax check box. If one posting is to be done per room leave the flag unchecked.



Close the tab and Click on Save Modification or press Alt+M in Guest Details form to save.

Click on OK to complete the process.

Meal Plan: If Room Rate is not inclusive of meal plan. At the time of posting room charges, system will add the plan component over and above the Room Rate and post the same to F&B Revenue.

3.1.2.2 Statistical Information

This is the section where data is entered to capture the statistics and business trends. All fields in this section are mandatory.

Guest Class: Hotel can have different category of guest like- VIP, Normal, Long Staying etc and classify there guest accordingly.

Market Segment: Market Segment defines the sales sector the guest belongs to.

Business Source: This is how the Hotel received this reservation.

Domicile: Domicile (place of residence) of the guest.

Special Guest: Special Guest indicator marks a guest for special attention. This may be used by either the Reservation users or at the Front Desk. An explanatory note may be added in Comments field.



3.1.2.3 Arrival and Contact Information

Information related to guests arrival/ departure and caller (the person who has given the reservation) is recorded here.

View Flight Details: User can feed the list of flights landing and taking off from the city in the

system. And while adding the guests arrival details View Flight Details can be clicked on and by double clicking on the particular flight details the information will get added to the guest reservation.

Expected Arrival-by-at: Expected date of arrival, mode of transport and expected time of arrival to

arrange transportation to hotel. Expected Departure-by-at: Expected date of departure, mode of transport and expected time of

departure from the hotel. Send Confirmation to: Where is the confirmation to be sent? Clicking on the down arrow will

reveal a list of pre-set choices.



Contact Name: The caller requesting the booking and with whom follow-up action will be taken. The caller may or may not be the guest for whom the reservation is being taken. Similarly the caller may or may not be a Contact recorded on any Marketing Profile.

Telephone/ Fax: Contact persons Telephone number and Fax number. Contact Email: Contact persons Email Id.

Comments: Field to record any comments related to the reservations.

3.1.2.4 Transfer Details

Transfer Details of guest.

Service by: This is transfer agency with contract (in case outsourced) as pre-defined. Refer to

Service Type master in System setup.

Transfer Comments: The Transfer details include arrival mode, flight/other reference.

Complex Transfer Details



Other detailed /complex transfer information for the guest can be entered in the screen that opens on clicking the option. Note: This is an access based function and can be used by only those users who have valid access to do so.

3.1.2.5 Billing Details

Billing details for the Guest are recorded in this section.

Billing Instructions: This Field is to record any instructions related to the billing.

Payment Method: Mode of Payment for this reservation. Payment method can be selected from

the dropdown list.



Credit Limit: Credit Limit of the guest can be specified and report can be printed for the guests exceeding their credit limits. Applicable when guest is in-house.

A/R Id: Account Receivable Id is generated in Account Receivables for the company/guests who have credit authorized by the hotel. If the guests payment method is of credit type e.g. Bill to Company and Voucher, A/R id becomes mandatory.

Tax Exemption Code: Few guests like House use or guests from Embassies are exempted certain taxes. Predefined codes can be selected from the dropdown list. For setup refer to system setup.

Deposit Due: If advance deposit has been requested from the guest to guarantee the reservation, amount can be specified here.

Due On: Deposit due date.

Non- presentable folios: WISHNET has 8 folios per guest. If a particular folio is to be hidden from the guest it can be marked as non-presentable in the system. A non- presentable folio doesnt get printed when the guest checks out unless it is explicitly defined to print by the cashier.

Keep Rate: If Manual Rate is different from System Rate then use keep rate option to apply the change for the entirety of the guest stay.

Guaranteed: A reservation becomes guaranteed if deposit is taken or this check box is ticked on.

Bill to & Address (Quick Key Ctrl+B): Option to record name and Address of the Person who will be settling the bills on Guests behalf.



Pre-assign Rooms: If there is a requirement of multiple room blocks for a single guest for different date range, to stay one guest in different rooms for his one visit. For this functionality Pre Assign Room functionality is used.

Card & Voucher (Quick Key Ctrl+H): Credit card Number, Expiry, OLA (Over Limit Authorization)

Number and validity expiry date, Complimentary Night Voucher Number, no. of nights and start date from when the voucher is applicable for this stay. If user doesnt have access, then credit card no. will be displayed as XXXXXXXXX1256 (only last 4 digits).

Foliowise A/R Details (Quick Key Ctrl+F): WISHNET has 8 folios and using this option each of them can be routed to different A/R ids and different billing cycles can also be selected.

Billing cycles could be- Daily- If daily is selected the guest balance will get transferred to AR daily at the time of Night Audit. Weekly- If weekly is selected the guest balance will get transferred to AR weekly on the day specified in Parameter controls (decided at the time of WISHNET installation) at the time of Night Audit. Monthly- If monthly is selected the guest balance will get transferred to AR monthly on the last day of the months night audit.



Fixed days- If fixed days is selected the guest balance will get transferred to AR after the no. of days specified in advance control (decided at the time of WISHNET installation) at the time of Night Audit. Foliowise AR setup is required- When there is a long staying guest for whom the corporate will need to settle the bills monthly. On selecting the Corporates AR id and selecting the cycle as monthly, on monthly basis the guest balance will get transferred to the selected AR Id. Or when there are more than 1 Companies taking care of the guest bill. E.g. Company A pays for Room Bill which is in Folio 2 and Company B pays for Food and Beverage which is routed to Folio 3. And Corporate A requires bills weekly and Corporate B requires monthly. This setup can be done from this option by selecting AR id of corporate A and Cycle weekly in 2 folio and corporate B and Cycle monthly in folio 3. Based on the details selected, the balance of the folios will get transferred to respective AR ids at respective intervals.

Activities: To record guest activities like golf, spa visit during the stay.



Deposit Details (Quick Key Ctrl+D): Details of Advance deposit posted to the guests account can be viewed from here.

Bill Routing Details: The Bill Routing option allows automatic routing of charges. Routing applies

to bookings at any time (before or after arrival). There are 2 types of charge routing. Routing of charges from one folio to another within the same guests bills and routing of charges to another guest room and folio.

System offers eight folios per guest. By default all charges are directed to folio one. A guest may like to segregate charges incurred by him / her to various folios. Billing Mask lets us setup charges segregation to various folios as per the guests requirements. Charges can be transferred to the account of another Guest with the help of the Account Id. To assign a Charge Code to a folio or another guest, a valid combination of the Department Code and the Account Code must be entered.



If department code is selected, the routing will be applicable for all the charges of that department. E.g. If coffee shop is selected and folio 2 is selected, all the charges from coffee shop will get transferred to folio 2 If account code is selected, the routing will be applicable for all the charges having that particular account code. E.g. If food is selected and folio 2 is selected, all food charge irrespective of which outlet/ department it is coming from will get transferred to folio 2. If department code and account code both are selected, the routing will be applicable for that particular charge code only. E.g. If Coffee Shop, food and folio 2 is selected, only coffee shop food will go to folio 2. System also gives flexibility to save the routings as templates and use them for other guests with the same bill routing requirement. To set billing mask for a guest, follow the below mentioned steps

1. Click on Add or press Alt+A from keyboard. 2. Select the department code or account code or both according to the kind of routing is

required. 3. If the charge is to be transferred to another folio, type the folio number. If the charge is to be

transferred to another guest than either type the account id of another guest in account Id

column or click on account Id column and click on button this will take you to the search screen from where you can search for the another guest to whose account the charges have to be transferred.

4. Click on Save or press Alt+S from keyboard to save the routing.



To create Bill Routing Templates follow the below mentioned steps 1. Do the routing and click on Save Template. System will prompt for Template Id and

Description. 2. Create Id for the template and give description. 3. Click on Save or press Alt+S to save.

To apply Bill Routing template to a reservation, follow the below mentioned steps 1. Either click on an existing template and click on Select (or press Alt+L) or double click on an

existing template. 2. Click on Save or press Alt+S. 3. Click on OK to complete the process.



Limits: Limits can be used in two ways. Some hotels use Limits to link with Touche (Point of sales) and can be used as a Debit Card. The hotel issues a Card to the guest and guest can fill-up the card with an amount. When he goes to outlet, he need not pay Cash and he just gives the Card and in Touche they punch the number of the card or swipe the card and the amount gets automatically deducted. Guest Limit form also displays the value of the Card and its balance. Or this feature can be used by the hotel to enter Credit Card Authorization. If the hotel is not using Debit Card kind of functionality then hotel can use this function to record Credit Card Authorization details.

Discount Details: This option is available for setting up discount masks that hotel wants to offer to a

guest. Discount can be offered on Department, Account and Charge. It can be percentage or fixed amount. And is applicable on Non-room related charges only.

Note: If the POS is applying the discount then Discount Mask should not be set else system will further discount the discounted charge that is getting posted to the guest account. e.g.-

A discount on Department, Coffee Shop, means this guest will get specified discount on all charges incurred by him/ her in the Coffee Shop. A discount on Account, Food, means the guest will get specified discount at all outlets whenever food is consumed by him / her. A discount on Charge, Coffee Shop Food, means the guest will get specified discount whenever food is consumed by him / her in the Coffee Shop.



To add discount mask follow the below mentioned steps 1. Click on Add or press Alt+A. 2. Select appropriate department, account or both. 3. Give either amount to be discounted or the % to be discounted in their respective column. 4. Click on Save or press Alt+S. 5. Click on OK to complete the process.

Task Details: Tasks are like guest traces, option to record tasks related to guest. Tasks can be assigned to multiple users and multiple departments.

Note: Please refer to Task Management section given in later part of the manual.



3.1.2.6 Proforma Invoice (Quick Key Ctrl+I)

The proforma Invoice generates a folio with estimated charges for the entire length of stay of the guest. This includes charges that will be posted at night audit like Room charges and any Autopost charges. The actual folio upon departure could be different from the Proforma Invoice.

3.1.2.7 Documents (Quick Key Ctrl+M)

Option to Print/ View/ Email/ FAX relevant documents for the Guest. The format of the documents can be customized as per the users requirement.

Offer Letter: This is active and available when dealing with a Direct Individual Reservation. And can

be generated if and only if the reservation is in an offer status.

Operator/ Agent Invoice: If the reservation is Indirect Reservation then in place of Offer Letter, Invoice will be displayed. Invoice can be generated only if the Reservation is a Confirmed Reservation.



Confirmation Letter: Confirmation letter can be generated if reservation is of Confirmed status.

Amendment Letter: Can be generated when a reservation is modified. Can be sent if reservation is of Confirmed status.

Cancellation Letter: For sending a cancellation confirmation. It can be sent if reservation is of Cancelled status.

Other documents: For sending any other document to the guest or reservation contact. Any Microsoft word Document available on the local hard drive of the PC workstation being used by the user can be sent. The form allows the user to browse and select a file to attach and the mode of despatch (printed, fax or email). The addressee is filled in from the reservation information (based on the Confirm to field) but can be edited.

Registration Card: To generate Registration Card.

C-Form: C- form can be printed from this option.

Note: All the documents except Registration Card and C- Form can be viewed, printed, fax, emailed. Registration Card and C- Form can be viewed or printed only.

3.1.2.8 Guest Notes (Quick Key Ctrl+N)

Use Guest notes for entering any relevant information about the guest. Reservation notes can be added prior to the checkin. After check-in, only In-house notes can be added. Reservation & In-house notes get converted to History Notes at the first night audit after the guest check-out.



To add notes follow the below given steps 1. Select the type of notes (Reservation or In-house Notes) to be added. 2. Click on Add New or press Alt+A. 3. Type the notes. 4. Click on Save Modification or press Alt+M, on Guest Details Form.

Reservation release date: Date beyond which the reservation is invalid if it is not guaranteed by

making advance payment or by providing any other sort of guarantee. Reservation release date is always prior to the date of arrival.

SMS: If SMS interface is activated, guest messages can be sent to a mobile device.

VEHI: Guest vehicle number can be recorded here.

BKDT: Actual date of booking can be recorded here, this is used to calculate discounts based on date of booking e.g. Early bird discount.

INET: Inetrnet can be activated or deactivated in the guest room from here. Requires interface.

FXRT: For this guest FX conversion rate should be calculated on Arrival date/Daily/ Month begin exchange rate.

STYO: To mark a guest as stayover.

BLST: To mark a guest as blacklisted.

OTRF: To record CRS/ GDS/ Internet reservation confirmation number. Reservation can be searched by typing this number in confirmation number field of search screen.

CINO: Each check in is assigned a number which is in sequence.

PRRT: Whether to print or not to print guest rate on Folio/ Registration Card.

XFRF: If the guest is transferred from another property (Only in multi-property setup)



XFRT: If the guest is transferred to another property (Only in multi-property setup)

BKID: If the Booker id is linked with the reservation, the information will appear here.

3.1.2.9 Guest Traces (Quick Key Ctrl+T)

Guest traces are interdepartmental reminder messages. They assist the hotel employees in taking action on guest request. Follow the steps given below to create a trace for a Department / User

1. Click on Guest Traces, the trace screen gets displayed. 2. Click on Add New or press Alt+A to add a new row to add a new trace. 3. Select date for the trace to appear on the report and to be followed up. 4. Type the request to be auctioned or the task to be carried out in description. 5. Select the department from the dropdown given in department box or select the user from

the dropdown given in department box. A trace can be assigned to department or user and not to both.

6. Click on Save Modification or press Alt+M, on Guest Details Form.

To mark a trace as complete

1. Click on check box. 2. Click on Save Modification or press Alt+M.



3.1.2.10 Log Details (Quick Key Ctrl+G)

Displays an audit trail of key changes made on the booking along with who made the change and when. The information displayed in each row is the data as it was prior the modification.

Clicking on Detail view option gives further detailed Log of the changes.

3.1.2.11 More

This section gives the details: who created the reservation and when, reservation was last modified by whom and when, check in was shown by whom at what time and Check-out was done by whom at what time. And if the reservation is linked with history- linked to history flag gets ticked and history id of the linked history also appears.



3.1.2.12 Actions

Search (Quick Key Alt+S): Search option is used to search for an existing reservation.

Post/ Print Charges (Quick Key Alt+P): To post/ retain/ refund advance.

Close: To close the guest details form.



3.1.2.13 More Actions

History Link (Quick Key Alt+L): This option displays guest histories matching with the guests last

name. Correct history can be selected from here and it will be linked with the guest reservation.

To link a history with the reservation, select the history record and click on Link button.



Option is also available to filter the history records. To use filter type the criteria in appropriate column of first row and press enter from keyboard.

View History Details (Quick Key Alt+H): This option shows the history details of the guest.



Interfaces (Quick Key Alt+I): From here the Interface screen is accessed to manage the hotels interface like- key card system and PBX. Different functions like- Opening and closing telephone lines, activating or deactivating Local, National, and International calls from room, generating key card, Sending SMS and feeding wake up calls can be performed from this screen.

Messages (Quick Key Alt+G): The Message Option allows the user to add message for the guest and from the guest. Message from guest can work as a locator also. Follow below mentioned steps to add message for a guest

1. Click on Add New or press Alt+A to add a new message. 2. Enter the caller Name, callers number. 3. Select a message type from the dropdown. 4. Type the message and click on Save or press Alt+S. The message lists in Message To Guest. 5. To print the message, click on Print or press Alt+P.



Other reservation functions listed below can be performed by using the buttons shown below

Check In

Room Allocation

Turning away guest

Canceling reservation

Placing a Room on Queue

View Other Guests linked with the reservation

Copying Reservation

Adding Sharer

Saving Modification

Adding a New guest

Note: These functions will be discussed in detail in later part of the Manual. Note: It is important that after making any changes in the reservation, Save Modification must be clicked otherwise the changes will not be saved.



3.1.3 Search & Modify Reservation

To search for an existing reservation follow the below given steps 1. Click on Front Desk and select Guest Details form. 2. Click on Search or press Alt+S. The search screen displays. 3. To Search for the guest using criteria like Last Name, First Name, Room Number and Guest Id

etc. Standard Search and Advanced Search options can be used. 4. Once the search criteria are entered click on Search or press Alt+H. 5. A list of all reservations that meet the search criteria gets displayed.

Optional Filters can be used to further filter the result. To filter the result, select the condition and click on Filter or press Alt+F.



On search screen you may notice different icons when selecting guests. On placing the cursor over the icon you may see what that icon means. Below given are the icons which will appear on the screen while searching for a reserved guest, and what they represent.

Select the row and click on Select or press Alt+T to open the reservation. Do the modifications and click on Save Modification or press Alt+M to save the changes.



3.1.4 Multiple Rate Reservation

Rate change may occur during lengthy guest stays. To apply rate change follow below mentioned steps

1. Click on Front Desk and select Guest Details form. 2. Search for the guest and Select the reservation. 3. Click on Rate Details or press Ctrl+R. 4. In Rate Blend section add Date from which the new rate is valid, select the rate code and if the

rate can be override than type the room rate. 5. Click on Save Modification or press Alt+M to save. 6. To add another row press from the keyboard.



If the rate change is not applicable anymore click on Freeze check box.

3.1.5 Reservation with Multiple Profiles

This is intended for use when an indirect booking is received. If only a single profile is to be recorded (as in the case of Corporate Bookings or Travel Agent Bookings) specify which and select the profile by selecting from the list box. The Contract rate for the corporate/ travel Agent/ Tour Operator is copied to the reservation and availability is taken from its allotment (if available, else from general availability). If more than one profile is relevant to the current reservation (for example, both a Tour Operator and a Travel Agent), multiple profiles can be selected by following given steps

1. Click on Front Desk and select Guest Details form. 2. Search and select the guest profile. 3. Click on the Allotment Details or press Ctrl+L. 4. Select the relevant profiles. 5. Click on Save Modification or press Alt+M to save.



The Contract rate selection has an internal priority. The order of priority is first Corporate, then Travel Agent and last Tour Operator. In other words, if both an Agent and an Operator are marked for a reservation, the system will pick and apply the Travel Agents contracted rate to the reservation. Of course, the user may modify this by selecting an alternate Rate Code. You must explicitly specify the allotment block, if any, from which to take availability (the system will automatically look for availability in the general pool if the selected allotment block is already used). The terms and cancellation policy for this reservation is assumed to be that of the profile with the highest priority (first Corporate, then Agent and finally Operator). However, at the time of making a refund (in the event of cancellation), the system defaulted refund amount can be manually changed to the correct one.



3.1.6 Reservation with Negotiated Rates

A hotel may have contracted and negotiated rates for corporate and Travel Agents. These rates are generally discounted rates and are only available to guests staying on business with that corporate account. Follow the steps below to complete a reservation for a company with a Negotiated Rates

1. Click on Front Desk and select Guest Details form. 2. Type the guest name and select the corporate/ Travel Agent/ Tour Operator, guest is booked

through.

3. Enter Arrival date, nights or departure date, number of rooms, Adult/ Youth/ Child count and Room Type.

4. Click on the Rate drop down and only negotiated rates or rates attached with the selected Corporate/ Travel Agent/ Tour Operator will appear in the list.

5. Complete the reservation as normal.

Note: When you make a reservation on Negotiated Rates, the Corporate/ Travel Agent/ Tour Operators profile also gets attached to the reservation.



3.1.7 Reservation with Guest History

If one or more name(s) similar to the specified Last Name exists in the hotels Guest History, a supplementary Window will pop up showing the list of matching names.

Summary information for each listed name can be viewed by clicking on the row. This is intended to aid in selecting the correct record. When the correct record is selected, click on the Link button to link the history record to the current reservation and to copy relevant details from history to the current reservation. The details copied from history will be as specified in the History Control in the Systems Control menu. If a matching history record is found and linked while creating a new reservation a more details view of the Guests history details is shown. The purpose is guest recognition. The History Summary indicates th